One Finance review: Holding funds, my information. My account. Updating new info. 1

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Prompted Okay, so I forgot to tie everything in. So okay, back up back up, so we need to tie the fact that I cannot access my account currently because of the robbery like. That is the reason why all of this is going on, cuz I read the terms and conditions, and they say that you're solely responsible for maintaining the security of your account and blah, blah, blah, blah, blah, so they're going to go right back at me and say, well, he's responsible for this and this, and this, and that, and blah, blah, blah. But a robbery is out of my control. I was on. I was away from home. I was 50 miles away from my house in the beach and my s*** and got my stuff. So I am not in control of that. She did that. That was on on her, so they're going to say that is my fault, and that can't be tied back to me. So, what we're going to h

Dear One Finance legal. My name is jacob romero. and I am writing to formally notify One Finance of severe and ongoing issues with my account. These problems include unauthorized transactions totaling [amount], extended delays in accessing my funds, and a pattern of deceptive and unhelpful behavior from your customer service representatives.

The root of these ongoing problems stems from an incident where my debit card was stolen, resulting in unauthorized transactions on my account. Despite providing a police report documenting the fraudulent activity, One Finance failed to take sufficient action to reimburse me for these losses or prevent further unauthorized transactions.

As a direct result of this initial breach of account security, I have been unable to access my account using the required email and phone number. This has led to a cascade of problems, including extended delays, lack of support from customer service, and ultimately, the loss of my job due to the fact I can't access my money for 4 days and I work 65 miles from home. I explained this days ago and the severity of the situation to your reps who unibashingly gave their typical scripted empathy statement and moved the conversation to more "help" as "help" is lying about a job or ability they are performing when in all actuality. They are swapping the call with their neighbor posing as a superior to quickly lower their call handing time managments. And ACW. "After call work" ive been tech for call centers going back to America Online in 2001. I'm very familiar with the interior kings of the call center dynamic and retention. Your reps are answering the phone with... "hello, I'm. Yeah. What do you need?" Dead air for 4 minutes. "Let me access your account" "oh [reads off account information] but cannot give me my account numbers, nor help me in any way shape and form" ive submitted numerous verification selfies. Id pictures. I've been on the phoneba total of 5 hours bonus this matter, many more in chat months ago.

Furthermore, One Finance has repeatedly charged ATM fees for withdrawals made at ATMs they claim are part of their network. These unauthorized charges have caused additional financial hardship and demonstrate a pattern of deceptive practices on the part of the company.

Furthermore, One Finance's customer service department has consistently failed to provide adequate support. My attempts to resolve these issues through their customer service channels have been met with frustration and inaction. The lack of coordination and accountability among One Finance's customer service representatives has resulted in further delays and confusion. Receiving conflicting information from different representatives has been incredibly frustrating and highlights the company's failure to provide adequate training and support to its employees. This lack of organization has significantly hindered my ability to resolve the issues with my account.

These ongoing issues have caused significant financial hardship and emotional distress. I am a disabled American with 96% disibility internally. Not only is press getting this complain if nothing is done. But ill foreword to the FDIC, BBB, Americans with Disibility Act and The Social Security Administration. I demand that One Finance take immediate action to resolve these matters, including refunding unauthorized charges from my robbery, all of them. providing compensation I have lost a total of $507.00 dollars in pay from a very respected client. Being away from work for 4 days. now fired. So now 2 more days. loss, I need full access to my account. Failure to do so will result in further action, including but not limited to legal proceedings. My attorney Joel Mayers. Former assistant US. DISTRICT ATTORNEY, Former district attorney of New York and Defense for some of New Yorks more high profile clients will be filing on my behalf if I don't have a response today illustrating that I can access my account and what is happening in the positive. Mr. Myers is available for comment to expose One Finance's harmful practices and the company's negative impact on its customers. If these issues are not resolved promptly, Mr. Myers will have no choice but to explore all available avenues, including media exposure. Such exposure could include contacting investigative journalists and news outlets, including those with which Mr. David Muir, a former associate and dear friend of mine, whom would love do a piece on world news tonight about this sensational story about a struggling southwestern man and this financial tech deceiver holding my funds hostage.

Sincerely, J. Romero