One Finance review: Dispute transactions, account hacked

I'm writing today because One Bank has let me down, taken over 9800.00 in SSI benefits and denied my disputes within 8 days not fully understanding that being a single father of two kids that have needs after My wife was murdered, it's been solely on me, They hang up in my face, they email but when I return the email with the proper documentation they say they can't locate my account, Due to my account being hacked and email changed I had no way of verifying that's it me contacting them, I filed a dispute February 6th 2025, My account was placed on a lockout for three days, the specialist made that arrangements, I waited the three days and the account was reopen full access but a negative balance of nearly 300.00 I had 20.00 overdraft protection to my understanding I didn't know it could overdraft that much so I called only to be lied to them saying it's no recollection of the February 6th 2025 call they can see. So after explaining the lockout they put me on hold for nearly 10 minutes and gave me excuses that I asked for them to lock the account which is a lie I call to dispute transactions I was incarcerated for 2 months so anything between them dates I did not authorize, I sent proper release from jail papers and all o my to be told on 02 11 2025 I would have to resubmit everything, heartbreaking moment, I was hurt so I did as told only to be denied of over 45 transactions with 6 being in my favor I was torn due to the fact my SSI payment was coming and the overdraft are the reverse money they given and I still had a negative balance. I called I cried I yelled I cussed, and the day before the provisional credit was to come they send a email 6 hrs before midnight denying everything. Even started reversing Disputes I had no knowledge of from December 2024 I was incarcerated so I didn't understand the angle or the bullying... I need help My kids are in need the wifi is off or phones or next rent is due and they are not fully investigating anyone claims they picking the ones with small disputes and denying anything over a certain amount. I want them investigated and all supervisors to be audit I believe is them doing the Organized Criminal Behavior, They didn't even help fix my credit... They con me into believing they were coastal community bank

View 0 more photos