OnlineCityTickets.com
Reviews and Complaints

The company uses high SEO placement to mislead buyers into thinking they are buying tickets for a soldout show. When in reality they are just taking bids to buy tickets when the tickets go on sale.in essence they are stepping between the buyers and the venue and selling inflated tickets while deceiving the customers.

Then will not refund money when you want to cancel the order

Went to buy tickets to a current concert and their website sends you to a site called onlinecitytickets. That wasn't too bad so once the seats were chosen and perched they inform you that your tickets will be delivered by another company call flash seats. Okay
But when I checked on my tickets logged in flash seats they were in the wrong section. A cheaper section than I paid for. I have complained to all three companies and I I get is a run-around and the excuse that the company had the right to reassign tickets to a comparable area. The problem is the section I paid for still has empty seats and I paid $40 extra for my two seats.
I assume they do this so they keep fill the cheap seats anyway they can and keep reselling the better seats.
This is a massive con job and rip off and it will be the last time I ever go near that place.

Today I was contacted by onlinecitytickets a representative of the concert venue. She was the rudest and most impolite person I have ever dealt with in my many years.

I stand by my original statement toyota center is a giant rip off organization

I thought I was buying tickets directly through the venue website, only to find out it wasn't. Then I figured out I paid 3x the ticket price? They will not, under any circumstances cancel your order, even if the event is literally months away, and you ask them to cancel it within minutes of placing the order. Who does this? This is very dishonest. I wish some agency would shut them down.

They disguise their website to look like the official venue website. I purchased my tickets on march 17 for a july 3 event. They charged excessive processing fees. Subsequently sent me an e-mail that my tickets would be sent out by regular mail or e-mail on june 30. That's 3 and 1/2 months after the purchase, and two working days before the event. I received the tickets via e-mail on the evening of friday, june 30 for the july 3 monday night concert. I purchased two tickets; one worked and the the other was rejected. It turned out that they had sold at least one other copy of the rejected ticket, and that person had arrived before me. I tried contacting them. Their chatline was the only option; but it wasn't actually an option, as no one responded in the 1/2 hour I waited before I signed off.

I just ordered tickets on 6/23/17 and they said my tickets won't arrive until december. Also, they charge exorbitant fees:

Subtotal:$364.00
Service charge:$111.04
Email delivery:$6.95
Total charge:$481.99

I would like a full refund on these tickets.

Order number
[protected]

I have complained to the better business bureau and will continue to find avenues to get a refund until this matter is resolved.

We purchased 2 tickets and had them delivered to an address in toronto where the concert was taking place. They were delivered to the wrong location which was two hours away and we were unable to attend the concert.

We then sat on multiple hour long phone calls with no apologies etc. Ridiculous waste of time. We then decided to call the credit card company and report this as fraudulent charges as we did not receive the items. Nor would the company do anything to solve.

Purchased 4 tickets on line from online city tickets. Took 4 weeks for the tickets to arrive, when they did arrive they had a different name on the ticket and the dollar amount on the ticket was not what I paid, it was half what I paid. Keep in mind this was a sold out concert according to the venue web site. The concert that was supposed to happen on june 10 had to be postponed due to an injury to the main attraction. The concert was rescheduled for september 16. We cannot make this date and they will not refund the money that we spent on the tickets. Not our fault the show was postponed. Also according to state laws in alabama no one can charge more that 3 dollars more than the face value of a ticket to resell.

I would not recommend this site to anyone, because they have these ridiculous hidden fees. Most of all I hate when these kind of methods are used to scam people out of their money. I bought a ticket via OnlineCityTickets website and after I paid for the ticket they charged addition $50 what was a service fee!
There was no way to get my money back. Their rep said that even if I would return my ticket I would not get my $50 back, because service fee was non-refundable.
I am very disappointed and of course after what happened I will not use them again.

I ordered two tickets for hamilton, and I understood that the seats were limited view mainly through the email about order! Whet I called them they said there was a mention about it on the page to confirm through paypal order! It was very small mention about it! Not on, ain page where they offer tickets! Liers! I could not neither cancel nor update tickets. They cost $552

I just had the absolute worst experience of my life in ordering tickets. At 10 am today, the tickets for paul simon became open to the public for purchase and I went on the merriweather post pavilion website to order them for me and my wife for a special occasion. When I clicked onto the order tickets button, I was taken to a location that sold me the tickets, but I realized shortly after I ordered that it was not merriweather post pavilion but a site called online city tickets. And that I had been charged 2x the face value of the tickets. I am so outraged by this! I was in a hurry to get the best seats and was not aware I was being scammed. I believe merriweather post pavilion has a good reputation, so I can't understand how they could let me go from their site to the scam site onlinecitytickets.com.

I talked via chat with onlinecitytickets.com within minutes of placing the order but they were unwilling to refund my money for the tickets. And when I just tried to call merriweather post pavilion I could not get out of their automatic call distribution system and so could not speak to any individual.

Be extremely cautious when buying tickets online from merriweather post! You could be robbed also if you are not careful.

I cancelled my ticket and was promised a refund. I had my reasons and I explained everything to onlinecitytickets. They said that i'll get my money back within a week or two.
Time passed and there was still no money so I contacted onlinecitytickets and their rep assured my that refund was processed and asked me to be more patient. One week later I contacted them again and received the same reply.
I bet they never processed anything!
This was my first experience with onlinecitytickets and after what had happened I will never use them again! Just a bunch of thieves!

I recently was interested in ordering concert tickets for a show that was to be performed at the tobin center in san antonio. I google searches "tobin center tickets" the first site that popped up, had a web address of "tobin. Centersanantonio.com/tickets" leading me to believe that it was the tobin center's ticket sales department. I clicked on it, and it offered tickets to the show I was interested in attending. The cheapest tickets I could find, were, $116.00 each and the seats were in the balcony. I purchased them, but then my wife told me that she thought she had seen them advertised cheaper. I went back to the website and saw "onlinecitytickets", they weren't affiliated with the tobin center at all. I started looking at other sites, then finally found the legitimate tobin center site. Those same tickets were $40 each. This website is a scam, stay away, they marked these tickets up, by over half the original price. The show isn't even sold out and the seats they listed as unavailable, are available. I tried to get a refund, but there are no live people that you can talk to and they do not respond to emails. I ended up spending $300 after service and delivery fees that they tack on, for tickets I could have got for $80. This website is a total scam.

This site online city tickets is a total scam! Do not buy anything from this fraudulent seller, they are selling fake tickets!
I bought mine from online city tickets and when I arrived at the concert I was told that ticket was fake and that it didn't have a special code or something. They were not able to scan it and as a result I was asked to leave the place. Because of these thieves I not only did not see the show but I also lost my money. When I contacted online city tickets they said that I was a liar and claimed that they never sold fake tickets. But in my case everything was exactly like I told. They did not refund my money and I reported them to higher authorities and police. Beware!

I ordered concert tickets from a reseller with a 100% guarantee. The tickets arrived and are different than tickets purchased directly from the venue. I spoke with customer service rep and a supervisor, who both indicated that the tickets had in fact been altered but that there was no way to return the tickets and get my money back. I would like to cancel these tickets and get them from a more reputable source, as I strongly believe they are counterfeit and the seller indicated 100% money back guarantee against counterfeit tickets.

I was shocked to find that I ordered tickets through a 3rd party source and the price paid was such a rip off. I called Sprint center directly and our tickets in the section I purchased through this scam of a company normally would be $86. I paid $229 for each. I am going to contact my government agencies in the State of MO to see if these types of scams can be made illegal. I believe this is fraud to charge way over the original price of the tickets. If you want to buy tickets for anything at Sprint Center buy through AXS. They represent Sprint ticket sales. Online City Tickets are a rip off.

I paid $991 for lower level concert seats and received upper level nose bleed seats that are only a fraction of the value I paid. Onlinecitytickets.com says they guarantee the tickets, but in reality, they refuse to answer customer service calls or emails.
If anyone else has had this problem, please contact the Federal Trade Commision at www.ftccomplaintassistant.gov or just google the FTC complaints. These crooks need to be put in jail.

I ordered tickets to watch meghan trainor at the houston rodeo. Just found out that meghan trainor will not be performing and will be replaced by demi lovato. I requested a refund due to the cancellation of meghan trainor's concert but was told the main event I paid for is the houston rodeo which is not cancelled therefore I am ineligible for a refund! Are you kidding? I paid to watch meghan trainor not demi lovato or attend the houston rodeo. Also, they told me to resell the tickets. However, I don't even have possession of the tickets since I was told it would be sent to me a few days before the concert. So how do they expect me to resell them? They are ridiculous! They take my money and give me nothing!

Purchased two tickets to see rchp, girlfriend purchased them using her international card. They charged for the tickets, then immediately send a cancellation email saying they couldn't be verified. Call them up, poor quality of customer service, they say we have to buy two new tickets and they will mark it for "validation" which is an additional form. Had to send photo of both credit card and driver's license. Now we are charged 2x for already high priced tickets that I am sure is over the face value. Waiting on refund now for the first set purchased. Never going to buy through them again! Also their email system is broken with %customer_name% javascript issues on the email and a poorly functioning website. The validation process took 25 min to complete due to the mobile version working improperly (wouldn't load photos) and finally having to take the pictures and send them to desktop to verify it from a computer instead. Also, they use deceptive website names e.G. Key. Arenaseattle.com to make it look like the venue is selling the tickets when in fact it is actually a third party completely which is not at all associated with the venue. Lastly, they charge an absurd fee for electronic tickets, totaling $90 per ticket as an extra fee! I work in information tech and can say without a doubt these people are profiting way more than the cost to service those tickets electronically. Do not buy from this company

So my wife order 3 tickets from online city tickets to take our daughter to the circus. We get to the coliseum and as they scan our tickets they told us they had been refunded so we went to the service counter. Found out we had been Scamed. We call Online Ticket City and they tell us they are trying to get in touch with the seller. I was on hold for about 5 minutes when they returned and said they couldn't get in touch with them. When I asked for a refund they said they would email me some kind of form to feel out to start an investigation. Was told I would have the email with in 3-5 days. Now we are out of $150.00 and have to wait weeks before a refund. This site is a huge scam. DO NOT PURCHASE TICKETS.. sad world when you are scamming kids.

I bought two tickets to a show via this website Online City Tickets and when I paid for my order I noticed they charged extra $100 for who knows what! I contacted customer care and asked what was this all about and they said that I was charged a service fee $50 for each ticket. That was absolutely ridiculous and I demanded my money back. They cancelled my tickets and gave me a refund, but they refused to give my $100 back. That is a total scam and their fees are crazy! I spoke with Online City Tickets many times and with no result. I will never use this booking service ever again and I would not recommend it to anyone. Super expensive!