Ooma
Reviews and Complaints

All I ordered on or about Jan. 31, 2022 was a basic telephone to go into the wall. On the 5th of Febuary, I received a large white apparatus and a phone.

The white device was a 4G base for internet. This was not what I wanted. I never was told the phone had to be bought with internet devices. I was shuffled around to 3 different people. The last one put me down. He was degrading my intellect. I was furious! He needs to send me a return label. I am waiting so it can all be returned.

1) The personal voice mail greeting is very scratchy. I have re-recorded it many times w/o any improvement. I've called customer service several times about it, to no avail.
2) One must buy the $10/month premium service to see the name of the caller on your phone screen. The caller's name should be basic info. This is a shoddy way to get an extra $10 from customers.
3) Many customer service reps speak poor English and/or are not well trained.
4) Beware! Ooma automatically provides Premium service for the first 2 months. If you don't unsubscribe before the deadline, you will be charged.
5) The website states a $39 charge for porting, but I was billed $45+. BTW, Comcast, from which my phone number was ported, does not charge for porting, so Ooma's charge is robbery.

When I tried to submit this review on Ooma's website, it did not upload.

I signed up in Jan and was told that I had a free 3 mo trial period, then my # would be ‘ported' to OOMA. I had many issue in that time & wanted to cancel, but rep begged me to stay. I was being billed for both spectrum & Ooma the whole time. When I cancelled, they tried to charge $150 for equip cuz I canceled w/in the trial period. DO NOT TRUST!

Ooma is like Hotel California, you can stop using it anytime you like, but you can never leave! They have easy online signup. But, you can only stop service if you call in. When you call, you will be placed on hold forever. I've called many times, always the same result--no answer. Spent hours on hold!

Finally, I cancelled my credit card to stop the payments. Guess what? Now they send me to a collection agency. And, when I told the collection agency to stop the service, she said I would need to call Ooma!

Stay away from this company unless you want a lifetime commitment.

I ordered one OOMA unit from J L and paid by VISA ending 4751 on Aug. 12, 2020 morning. — Order A,
My wife got a similar phone call from Mack saying I did not pay on the same day. She paid it by VISA ending 4026. — Order B

I found the double charges on my order. I called J R and complained the charges. I also cancelled the orders, yes, both orders on the phone with the service persons on Aug. 12, 2020.

We called again to confirm the cancellations on Aug. 14, and got promise to the cancellations.

I got two boxes from OOMA two days ago, and I want to return them back. Please email me the procedures.

Please send me the shipping labels for two boxes. This is not our fault, and we do not feel obligated to pay for the shipping. Please call me if necessary.

Thanks.

Rocky [protected]
[protected]@gmail.com
Aug. 26, 2020

A. your order number is: OID-225-3bwfzpfg276zanwc
Sincerely,
JL

Ooma Sales Representative
Sales: [protected] (Ooma)
Mon - Fri: 5AM to 5PM (PST)
Sat - Sun: 8am to 5pm (PST)
Question Reference # [protected]

Date Created: 08/12/2020 10:55 AM
Date Last Updated: 08/12/2020 02:19 PM
Status: Closed

B. your order number is: OID-225-j8e6t3u4wssg69ec

Item(s): Brand New Telo with 1 year Hardware Warranty
Subtotal: $99.99
Tax: $7.75
Order Total: $107.74

Free shipping and handling with 30 days return policy

If you have any questions or concerns, you can contact our Sales Center at [protected]-OOMA (6662) from Monday to Sunday, 5AM to 5PM (PST).

Thank you for choosing Ooma.

Sincerely,

Mack

Ooma Sales Representative
Sales: [protected] (Ooma)
Mon - Fri: 5AM to 5PM (PST)
Sat - Sun: 8am to 5pm (PST)
Question Reference # [protected]

Date Created: 08/12/2020 11:10 AM
Date Last Updated: 08/12/2020 11:10 AM
Status: Closed

I placed an order for a wifi adapter on Sat June 1 and recieved an alert from my bank that 2 charges were made to my account, I called and talked to an ooma rep and she said she would make a request to have 1 charge dropped and call me back, No one called, Is this is the service I can expect. My phone number is [protected]
Either get this corrected or cancel my order completely, I can get the same product from amazon cheaper.

I doubt that this will go to anyone who cares, but I had a problem with not receiving an order, and a tracking number that was sent to me didn't work. I got an agent name Louis that was horribly rude And condescending and unhelpful.To the point of telling me what I say can't be possible, even though I was reading it from an email I got from OOMA. If I had gotten him when I called for info and to order, I never would have ordered a telos. I called back and got a helpful agent named Christine, and she fixed my record that he said he had fixed and transferred me to a supervisor as I requested. I hung up after waiting 15 minutes! I see an awful lot of complaints about OOMAs customer service, with agents like Louis I can see why. I worked as a supervisor with an airline reservations office, and customer svc at a very busy airport. I know how to deal with people. There are always agents you may not be happy with, but I have NEVER called to complain about anyone until now. I bet I will never hear anything back about this, but you can bet other people will hear what happened by reviews and word of mouth.
This all happened about 230pm on the 26th of April. The reference number Christine gave me is [protected], and my order number is OID-107-vh9x8ncevnghxqnv.
Nancy Kondash

When I first purchased the Ooma phone the speech quality both sending and receiving was acceptable. After the trial period and after I did not purchase any additional services, things began to go downhill. People on receiving end began to complain about speech breaking up. It has continued to deteriorate to the point that it is unusable. Calling customer support is no help. They say that they can hear me just fine and there is nothing they can do. That was about all I could understand as the customer rep spoke with a foreign accent. She said some other things but I could not understand her even after asking her to slow down and speak slowly. After that I just hung up in frustration.

I am almost 85 years old, a customer of OOMA for many years now recovering from a stroke. Also, in the hospital for rehab in many areas as it is frontal lobe effects. Thus, appointed a trusted friend as Power of Attorney for everything.

The problem started when OOMA ported my friends telo # to my home address which is about 1 mile away, different phone, addresses etc many months ago. We have asked OOMA to correct their mistakes as I need to open my own account to see my legion's, block telemarketers, etc. It's been several months, several days, hours...Yet, OOMA will not/cannot fix the problem they created and give me my own account. Thus, am asking anyone including The FTC, Attorney Generals Office to contact OOMA for seemingly False Advertising, Inability to provide tech service etc.

I purchasesed online the above system 7/12/17 at 5;00 Pm. I want to cancel the order for I have use the phone system of the internet provieder to get the internet. Some game. Please send an email confirming the cancellation. Sorry for the inconvenience. Charles Shelton 1614 Wolverton, Camarillo, Ca.93010 [protected]. There was no order number on the order confirmation.

Ooma recently increased my taxes by 43%. They refuse to explain the tax and will only cut and paste a canned response that basically says they just pass through the taxes.

However, when I ask them for the name, address, email, phone number etc for the taxing entity they list on the bill, they will not respond to my questions.

I am now confident that this is a bogus tax and is simply a way for Ooma to boost revenues.

Their customer service on this issue has been horrible at best.

Singed up 8 months ago. Anyone on the other end gets an echo and feedback always. Complained to ooma about it. Nothing done. The thing has now stopped working altogether since july 6. I'm still being billed. Ooma will do nothing. What a piece of crap. These people should be in jail for theft!

Hello, I own small car dealership in Richmond, Va. When I was chatting with OOMA sales and inquiring about signing up, he gave me a great introductory price for all the equipment I needed to get started. Well long story short, I was quoted around $60/month for two phone lines and 4 extensions. Turns out that every extension you get with OOMA they consider that a separate phone line and charge all the phone taxes that go along with it. My $60/month, $30/month in TAXES/FEES(that Right!) $30 in taxes, i was paying almost $100/Month. All extensions are bluetooth modules that you plug in and if customer calls your business, they can tell the main base which module to ring. Basically paying $30/month for call forwarding. I just spoke with customer service and she asked for my phone number and said she will call me tomorrow, LOL! OH? one other thing, if you are porting your phone numbers over, make sure you call customer service and have them remove your temporary number from your account as soon as the port is complete, or they will charge you for 4 phone numbers and however many extensions you may have selected. thats what they did to me.

I read the complaints and for the most part they are due to the misunderstanding of the customer. I was very thorough in my investigation before I enrolled for services since it caused me to purchase a piece of hardware. Their charges are exactly as represented by them. Their phone quality seems to improve as time goes on, not that it was bad in the beginning

That monthly fee that keeps coming is not their fees but federally mandated fees that cannot be prepaid. It is a non profit item to the this telephone service provider and any other telephone service provider including the cell companies. I fought that battle long ago and I discovered that big government had its nose, once again, in our private affairs. Once you discover what these taxes are for you will be even more displeased. If you want to change it, vote to make government smaller and then perhaps you will find these annoying intrusions into your life will decrease.

Purchase Ooma Phone Service, bought the Telo, 2 HD cordless Handsets, and paid for my service for the whole year in advance to avoid worrying about a monthly bill, but what I did know is that the keep charging you every month Regulatory Compliance Fee $1.78, 911 Service Fee $1.59, and a Federal Universal Service Charge and Regulatory Fees $0.45. Now when I talked to their sales rep when I purchased everything, I asked by me paying for the year service for a year in advance this will include all fees right and their rep answered yes and by you going ahead and paying your service for a year in advance entitles you to a free HD Cordless all you do is pay for shipping and handling. I said okay. The next month while trying to make a phone call I received a message stating, their seems to be problem with your billing information please give us to avoid any other interruptions to your service. So I called into Customer Service and told them I got message from your system that there is a problem with my billing information, and the rep said yes I answered How? When I paid for my for a year...He said well you paid for your service for a year, but because Regulatory Compliance Fee, 911 Service Fee, and a Federal Universal Service Charge and Regulatory Fees are subject to change we have to bill you monthly. That's BULL I had other VOIP services and paid either for a year to two years ahead and taxes and regulatory fees were all paid within those transactions. Think twice before purchasing the call quality is not they claim they even claim this by having you listen audio file on line, but everyone I have called said they have a hard time hearing me or it breaks up and I have a high end connection.