OpinionOutpost
Reviews and Complaints

As someone who values sharing opinions and earning rewards, I understand the mixed sentiments surrounding OpinionOutpost. While some users have expressed frustration with delayed payments and technical issues, others have found it to be a reliable platform for quick payouts and easy survey access. It's essential to approach OpinionOutpost with realistic expectations, knowing that not every survey experience will be perfect. If you're patient and diligent, you may find it to be a decent option for earning rewards in your spare time.

Unfortunately I can only give a give it an "ok" rating. There hasn't been many surveys either on the site or through emails and the minimum to cash out is quite high so I am not sure I will ever get there. Their support does not respond to emails/tickets.

I started 5 survey sites, including this one about 7 months ago. I rarely qualify for a survey; I just now made my first $10. Meanwhile, I have cashed out over 5 times on other survey sites. I will probably let this one go.
They have a nice small selection to choose from your points, cash, Amazon, iTunes and things suchlike things.

I have been or I was with Opinion Outpost since the fall of 2010. I have had my ups and downs with the site, but I have never thought that I would be suspended from doing surveys with the site. I have gone out of my way to take my time during survey, contacting customer service when there were errors, recommending the site to other survey takes and now I am not longer able to take surveys with them. Up until Friday I thought the site was awesome. Over the years I have done surveys, product testings, online forums, focus groups... so on and so forth. I never talked about the surveys I did and made sure my answers were well thought out and accurate. I made a point of taking it seriously. On Saturday, I try to log in and my account was frozen. Tonight I receive an email that says it is frozen because of inaccurate answers and for not being attentive. That is so not me. Also, I would think that since I have been with them for so long they might have thought, maybe her account got hacked or maybe something else happened. Not just up and suspend me so I cannot get the money I had already earned or get proof of what they are talking about. Today I just received products that I am suppose to be taking a survey on in their site. I guess I will contact that marketing group to let them know I can no longer participate. I don't hate Opinion Outpost. I enjoyed them for years. I am just very sadden how it came to an end and I feel like I should have gotten the benefit of the doubt, They said they investigated. I wish I could see what they investigated. Anyway, be careful if you sign up with them, make sure you cash out as soon as you get to a reward amount, be sure to be as accurate as possible.

Worst I ever they stole my money f*** scumbag. I can't believe it's still a legit company for all the bull$#*!

Awesome site, i qualify for almost every survey they offer. They pay more per survey and pay faster than other sites. I joined a month ago and I've made $120 so far. 0 complaints here

This platform clearly has issues including from a regular employees to upper management. After filing several compliance about finishing surveys to completion and not receiving compensation or reward no response was given after eight completed survey in a row with no reward. It definitely seems like an employee or someone working for Opinion Outpost was altering with my account. So after filing a complaint with the Better Business Bureau I am going to take my complaint with myself further and consult with legal representation because after all my time is money.

So I was thrilled to find this survey site. They are legit. However, they have terminated my account without explanation. I have contacted them several times and have received the same "apologies for the inconvenience" responses.

What's more outrageous is that they have WITHELD my hard-earned points. I have $80 worth of points waiting to be redeem, but alas, this is my punishment for violating their terms. I do not appreciate feeling like a child that needs to be disciplined. They have used my survey responses, but I don't get access to what I've earned. Extremely unjust.

I have read others complaining about the same issue with this company. While I would love to be back on their panel, what I really want is to redeem my $80 worth of points. It has taken me many hours to collect these points.

I have been working and answering them honestly and giving them my best and most honest answers

But they tried to hide the surveys from my account so that I could not complete my prize and redeem it

I emailed support and sent an email to them, but they never responded and they disrespected me

They deceived me and made fun of me and deleted surveys from my account for no reason

This happened on 7/25/2022

my name is Zeicky peter

my email : [protected]@yahoo.com

I've complained about this before but I ended up giving up eventually so to be clear I've only done at least 3 surveys on opinion outpost but I was never active on there compared to other sites like Survey Junkie and Qmee and BrandedSurveys and so on, sites I actually trust compared to this one. On 6/18/2021 I told them I couldn't see surveys and it took me at least 4 days to get a reply and this is what they told me

Unfortunately, the accuracy and attentiveness of your account activity has been flagged, and upon review of your account, we have been forced to suspend your account As a member of our program you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules we are obligated to take steps to investigate and unfortunately suspend accounts.

Obviously I said that was bull- and I know survey rules only have one account! I highly doubt my memory somehow failed me and that I don't remember making 2 accounts. I know for a fact I choose to stick to survey rules which are Don'[t use a VPN, Don't make multiple accounts and stuff like that and obviously I have no memory of making a second account and I asked them if they could provide me proof there was a second account under my IP and so forward but they refused to do so. I've written multiple emails to them to reconsider their decision. There's also been numerous complaints about people being unfairly suspended from opinion outpost too and I happen to be one of them.

It's been a long time since I brought up this issue.

I created an opinion outpost account and it states that it takes 72hours for the account to be verified before cash outs can be actioned.

It has now been 7 days and my account has still not been verified. I have filled in my entire profile to 100% (which is optional), I have authorised my phone number and email (again which are optional) and have raised 2 separate contact forms to opinion outpost for a resolution to this.

It is more than just annoying, it has become very problematic as I have spent a lot of time in the last 7 days completing surveys and giving the benefit of the doubt that my account will be verified but i have earned 565points which equates to £25 paypal vouchers (5x£5 vouchers at 100points each) with 65 points left over. That is £25 worth of my time i have given under false pretence as i was told i would be rewarded for this.

my account email address is [protected]@gmail.com - full name Benjamin Thompson - postcode NE625UJ

I had been filling out surveys on OpinionOutpost.com for several days (starting 1/12/2022). I had gotten myself 460 points (enough to earn several things). I went to cash in a few days ago, but got an error saying my account was pending. I had to wait for 72 hours.

Today was 72 hours later, and I went to cash in again. My account received this error [QSB0303-17]. Which after some research, is an account ban. I saw this site had decently good reviews in a couple places, and there point system seemed reasonable.

But this is extremely exploitative. Survey's are a way that companies can get review and feedback on their companies and products. It's extremely underhanded to promise a reward for your time spent on filling out this surveys only to not fulfill that promise.

I attached photos of my points total at the time of being banned, the history of the surveys I took, and the email I received back (I don't imagine a follow-up email will rectify the situation).

I can't refund the time I spent, but I wish I could at least get the value out of the time I did spend.

My account has been locked and no more surveys are appearing in my feed. I contacted them but never heard back and they aren't reachable by phone. I also cannot collect the remaining amount that I earned. I opened a new account with a different email and started completing surveys again. Again they refuse to pay out the money I have earned because of some excuse about the phone number being the same. They are completely non-responsive, they don't care at all and basically they just ignore any and all requests for help. They should really be held accountable.

I have just contacted customer service on Opinion Outpost when I tried to redeem my 50 points out of my 65 for an Amazon $5.00 gift card. This happened on Saturday, November 13, 2021. When the attempt failed, there was an unexpected error code: QSB0303-17.

I have emailed a service provider yesterday and they said that because of my attentiveness and accuracy of my activity, they had indefinitely suspended my account without further notice. I have never done anything wrong to disobey their terms of service, privacy policy nor anything. This must be some type of error as far as I'm concerned.

This needs to be fixed immediately. I want to redeem my points for a gift card this holiday.

I never recieved my 2 virtual visa rewards ($10 each). Those virtual visa I received were both EXPIRED ! They keep promising, keep saying please be patient. Been about a month. I am patient no longer. I want my money ! I see that opinion outpost is the #1 WORST survey company. Now I see why.

Hi I began completing survey's for Opinion Outpost at the end of March 2021. In the last two weeks I have been trying unsuccessfully to redeem the points I have earned from completing surveys for gift cards. As soon as I tried to redeem two weeks ago I got a message on the screen that the company needs 72 hours to verify my account. Ok so I wait the 72 hours and try again. This time i try to redeem and get a bold red message that an error has occurred. I have sent numerous emails to the help desk and all I get is they are working on resolving the matter but unfortunately nothing has been done,

I have also tried calling a number I found for them and it is always a voice mail never a live person and the mailbox is always full. I have also sent emails requesting a contact person and a number in an effort to resolve this message and this request is ignored.

Thank you

Dear Mr./Mrs,

I hereby would like to file a complaint about the way I was treated and the way I was responded to by two of your employees namely Rue and Pearl of OpinonOutpost but before touching this point I would like to provide you with as much information as I can regarding my history of registrations with OpinionOutpost.

On October 23 I signed up with OpinionOutpost through another website and started filling out surveys bearing in mind the importance of providing honest and accurate information regarding myself and my habits. I firstly signed up with this email address: [protected]@gmail.com.
Because I repeatedly ran into a generic error when attempting to redeem my points and because I didn't receive any surveys between November 21 and November 27 and because I didn't receive the deserved "commitment to our customers"(as it reads in several of OpinionOutpost emails), I was forced to close my account leaving behind roughly 50-100 points.

On November 27 I opened a second account (r.[protected]@gmail.com) after closing the previous one. This time after a series of errors with the website, I ran into a more specific one: [protected] namely QSB0303-17. Pearl made a false claim stating that the problem had been solved when in reality she lied about this because the problem never ceased to exist. Because again, I didn't receive the customer service I deserved and was entitled to, I had to close that account too leaving behind further points ranging from 50 to 100.

On December 20 I opened a third account ([protected]@hotmail.it ). Again, I started receiving surveys as normal but this time they stopped and neither could I redeem my points. No one stepped in to help.
Thinking the account had been closed by you, I proceeded with opening a new and last account ([protected]@gmail.com) with Opinion Outpost and again started filling out surveys. I had amassed 130 points and tried to redeem them but when attempting to redeem my points I ran again into another generic error. I sought help (Incident: [protected]) and this time Pearl, attributed this error to my account suspension. The explanation ranges from the accuracy of my score to having two existing accounts.
I find this accusation false because as Opinion Outpost may know, panellists do get disqualified from surveys for different reasons included and not limited to mismatch between clients requested demographics and offered demographics.
My explanation for the two open accounts was that I didn't realise that Dynata LLC sends the same identical surveys to both Opinionworld and OpinionOutpost and that if one fills out the same surveys one after the other, the system gets the same answers from two accounts bearing the same email address. As soon as I realised this, I closed the Opinionworld account leaving again points behind (not enough though to withdraw the paypal rewards worth 1000 pts) and used only the Opinion Outpost account ([protected]@gmail.com).

Going back to the opening of this incident I am let down by how Pearl and Rue handled the situations showing a high lack of transparency.
Curiously enough whenever I needed help from any of you, I'd have to wait days or weeks before receiving help but as soon as I pointed out wrongdoings in my judgement, Rue was very quick to respond as she proved to be [censored]ly and felt the need to defend her and Pearl's deeds.

Finally, I sought help with Rue to find out if I am allowed to re-register with you but obviously given the confrontational attitude I received from both Pearl and Rue I am pretty sure that this last request will be ignored like many others.

Below you can find the [protected]@hotmail.it account and the [protected]@gmail.com account.

Sincerely,

Robin

My account was suspended for apparently no reason. I have over 1900 points which is nearly $200 and I'm not being allowed to cash it out. This is fraud, plain and simple. I would be interested in joining a class action lawsuit against this company if one were started. I would also like to add that 1800 of these points were earned from a 90 minute conference call focus group on flea and tick treatments for my dog. I participated in this study with an entirely separate company that compensates me through opinion outpost. So in essence opinion outpost collected the money from the advertiser and then failed to pay it out. This is fraud as well. I have emailed opinion outpost several times and was only told once that my account was suspended indefinitely. I am extremely angry about this and just want the compensation owed me.

On Sept. 30, 2020 in the evening I logged into my Opinion Out Post account to see a prompt which stated " You have cancelled your membership" if you wish to reactivate please contact us! I have been a member of this site for many years and actually a Diamond Member. I have taken numerous surveys and have considered this account my favorite account. I have always been treated well. I was dumbfounded to see this prompt and totally confused since I would never cancel this account. I sent an e-mail explaining my situation. I received a response after a day or so that this would be looked into. Several days passed and I received a response letting me know I was suspended indefinitely by agent Jesse. I was crushed and heartsick. I have violated no terms and I have no idea of what is going on. I have attached my log in prompt and the final e-mail I received. I believe this suspension is unfair and unjust. Please consider my appeal.

These idiots will not send me a code via e-mail so I can get my money!

See e-mails I sent to them:

Well Carlo. Jessa is ignoring me now, which is not member/customer friendly and rude!

No Jessa. You are not understanding. I do not give out my wireless and definitely no one else's number to survey sites like yours or other survey sites, who do accept VOIPs! I am not going to give you OR any other number at all and I do not know why you would think I would use another person's number to give to you or any survey site!

You are e-mailing me now, so e-mail me the code now! I will contact the Better Business Bureau, a lawyer, and post on the internet what type of company you all are if I do not get the code sent TO MY E-MAIL TODAY!

I WANT MY MONEY NOW!@! SEND THE STUPID CODE TO MY E-MAIL!

Cordially,

Jackie Harrington
[protected]@yahoo.com
314.455.8108

Re: the attached e-mail trail

My account was suspended AS SOON AS it was created. I never had the opportunity to use Opinion Outpost.

Their excuse - "I violated terms and conditions" - of a website I never actually used.

{BASIC MORALITY LESSON: Neither they nor any other service-provider are entitled to set terms and conditions. A service-provider, which by its very existence is perpetrating theft and disenfranchisement, is the property of the public, i.e the entire rest of the human race, all of whom are the service's "victims"/"moral superiors". Because in reality there is no such thing as private property).

MY THEORY: This 'refusal of service" (which amounts to an act of war, by a self-appointed elite, against the rest of the human species) was in fact the result of a piece of automated software objecting to my use of a VPN. 
VPNs are a basic security procedure which any competent user of any internet service will be deploying at all times - any website which is not configured in such a way as to accept this is not fit for purpose, is defunct.

I've been taking surveys on opinion outpost for a little extra money and all of a sudden my account is frozen. I answer my surveys honestly and take my time. I had amds 60 dollars and now my account is frozen. they are basically stealing my time. did I get scammed? Please help. I was reading that when people got to a certain point with there money they all of a sudden couldn't redeem the money and their account would freeze. Whenever you email them no one responds. I've been working so hard on these surveys and now I cant even access my account. Feel cheated

I have tried their 1-877 number numerous times to give them this new info for many weeks now, I have e-mailed them also many times to relay this new info I don't know what is going on with them. Or they in business or not?
If they still are, is this any way to conduct business? The other survey companies are much more diligent about things such as this. I am thoroughly disgusted with them. Can you help me with this problem.

Please e-mail me back regarding this as to reaching a solution. Many thanks

Rosalie Ochoa
[protected]@yahoo.com

I am a new survey taker who just accumulated 102 points in the last week by completing 16 surveys. I am extremely proud of this accomplishment.

I went to redeem 100 points for $10 in PayPal cash however it looks like the website ate my 100 points! Now the site shows I only have 2 points remaining.

I do have a verified PayPal account. Please can you investigate and resolve this situation ASAP please?

I need $10 in my PayPal account by year end, 12/31/2019 to show I have self-employment income for this year 2019.

Please advise soonest. Thank you!

Best regards,
Cindy

I had spent weeks answering surveys on opinion outpost uk gaining 570 points, I answered all surveys as accurately as possible even being refused many as I did not match the required criteria which was fine. On gaining 570 points I attempted to withdraw via paypal to purchase items for christmas only to find I my account to be terminated for inaccurate survey answering. I strongly disagree with this as I always answered as accurate as I could. I cannot stress enough how frustrating this is as I spent weeks doing this and managing to get 570 points totalling £30.00 worth of rewards. I have spoken to opinion outpost aboutbthis however they just keep saying it was due to the accuracy of my answers but it just seems to much of a coincidence that this happened once I tried to withdraw.

Please can you help resolve this matter.
Many thanks

Thomas Martin

Hi there,

I am a regular member of opinionOutpost. But, Matter of sorrow that today unfortunately Shown a message my account has been frozen due to data concerns. that why, i can't log into my account. therefore, i am requesting you to resolve this issue as soon as possible. I hope and believe that you will be reply me a positive response.

Your Regard
William Jonson.