Orbitz review: horrifying service, dishonesty, scams 90

I bought a ticket online from Orbitz.com departing from Jakarta (Indonesia) with final destination Toronto (Canada). Since there were no direct flight between Indonesia - Canada then I chose a flight plan that had me to transit twice in China. Below is the itinerary:

Sat, Dec 4 2010
Air China 978
Depart 1:10 AM Jakarta (Indonesia)
Arrive 7:25 AM Xiamen (China)

Air China 1810
Depart 11:55 AM Xiamen (China)
Arrive 02:35 PM Beijing (China)

Air Canada 32
Depart 06:45 PM Beijing (China)
Arrive 06:35 PM Toronto (Canada)

Just before midnight I went to the airport to check in but they asked for my chinese visa. I didn't aware that I needed a visa to transit in China. Turned out Xiamen is a domestic airport so it wasn't a connecting flight but was a stopover. Unfortunately visa on arrival was not possible either at that time, Air China has confirmed that.

The only option was to re-route my flight directly to Beijing but since my ticket was under Air Canada so Air China couldn't do anything about it. I went back home, confused about what should I do next and whether my ticket is still valid or not. It was 2 o'clock in the morning when I arrived home, tired but still managed to write a complaint letter to Air Canada.

Woke up in the morning I realized that it was Orbitz to blame since they didn't put any information about the stopover. I sent an email to them and thought that I should cancel my ticket. I canceled my ticket online at around 11 AM on Dec 4, it's probably too late but at least I tried. Orbitz replied back to me and apologize of what happened then asked me to call their customer service and reschedule my flight.

I waited for a couple of days and decided to reschedule the flight to Jan 2011 if possible. I then called them and turned out it wasn't possible to reschedule it since I already canceled the ticket. The only option was to refund my ticket and let me book a new flight myself. They charged me $200 to refund my ticket, I complaint that it wasn't my fault and they should have refunded all of my money.

The girl I was talking to on the phone said there wasn't any other options since she was only following the procedure. So I was forced to get the refund with $200 charge plus a long distance call for 20 min for the mistake they did. If only they just put the transit status as a "stopover" I wouldn't book the ticket at the first place and even if I did I would have applied for a chinese visa. I filed a complaint on their website (Dec 7) and they haven't replied until now. What a crappy service they have !

I bought a ticket online from Orbitz.com departing from Jakarta (Indonesia) with final destination Toronto (Canada). Since there were no direct flight between Indonesia - Canada then I chose a flight plan that had me to transit twice in China. Below is the itinerary:

Sat, Dec 4 2010
Air China 978
Depart 1:10 AM Jakarta (Indonesia)
Arrive 7:25 AM Xiamen (China)

Air China 1810
Depart 11:55 AM Xiamen (China)
Arrive 02:35 PM Beijing (China)

Air Canada 32
Depart 06:45 PM Beijing (China)
Arrive 06:35 PM Toronto (Canada)

Just before midnight I went to the airport to check in but they asked for my chinese visa. I didn't aware that I needed a visa to transit in China. Turned out Xiamen is a domestic airport so it wasn't a connecting flight but was a stopover. Unfortunately visa on arrival was not possible either at that time, Air China has confirmed that.

The only option was to re-route my flight directly to Beijing but since my ticket was under Air Canada so Air China couldn't do anything about it. I went back home, confused about what should I do next and whether my ticket is still valid or not. It was 2 o'clock in the morning when I arrived home, tired but still managed to write a complaint letter to Air Canada.

Woke up in the morning I realized that it was Orbitz to blame since they didn't put any information about the stopover. I sent an email to them and thought that I should cancel my ticket. I canceled my ticket online at around 11 AM on Dec 4, it's probably too late but at least I tried. Orbitz replied back to me and apologize of what happened then asked me to call their customer service and reschedule my flight.

I waited for a couple of days and decided to reschedule the flight to Jan 2011 if possible. I then called them and turned out it wasn't possible to reschedule it since I already canceled the ticket. The only option was to refund my ticket and let me book a new flight myself. They charged me $200 to refund my ticket, I complaint that it wasn't my fault and they should have refunded all of my money.

The girl I was talking to on the phone said there wasn't any other options since she was only following the procedure. So I was forced to get the refund with $200 charge plus a long distance call for 20 min for the mistake they did. If only they just put the transit status as a "stopover" I wouldn't book the ticket at the first place and even if I did I would have applied for a chinese visa. I filed a complaint on their website (Dec 7) and they haven't replied until now.

Since so many people have become their victims, can we file a lawsuit against them? Any pro bono attorney out there?

Orbitz should have a disclaimer: Book at your own risk because if upon arrival hotel is no longer in business it is your problem...however should that happen give us a couple of weeks and we will find you another site within $100 of original booking price (not so good when arrival is peak season and booking was done 7 months prior) or refund your original payment.

Booked in May 2010 for site in Australia January 2011...I called site direct in November and got recording that it had been sold and was closed. Called Orbitz, talked to oh so many people with absolutely no results, sent over 20 emails, sent information gleaned from web (it sold in April 2010)..today (Dec 12) received email they had found a replacement (original across from beach and under a mile from where we catch free bus to golf...this one over a mile to beach and over 6 miles to free bus) or would refund original amount.

I asked for refund and found lodging within walking distance for 2 1/2 time amount...not better, just difference from early booking and peak booking.

Booked a roundtrip to Mumbai from Toronto on Turkish Airlines through Orbitz. The return portion of the trip indicated a layover of obver 50 hours in Istanbul but did not explicitly state that the flight arrived on the 7th. They refused to provide any refund or hotel even though their employee confirmed something from turkish airlines. We have spent in excess of 8 hours on the phone with their customer servie centres in Manila and Fargo, however to no avail. In fact, one of ther senior supervisors, Ephina, even suggested to us that her Manager Eve, has no last name and that orbitz.com in the US does not have a phone number. Their folks are unbeliveable. Do not ever book with them again - no to orbitz.

I tried to book a vacation through Orbitz's web site, and after I put in my debit card info and submitted the form, it declined the reservation, saying "That deal is no longer available". I called customer service (which is in India), and the rep I talked to said he could still get me the deal I had requested. After giving him all my info, which took around 45 mins (!) because of the rep's iffy English, he told me that he could NOT get me the deal I had requested, after all. He informed me that he could get me on a different flight, for $50 more, and I agreed. After submitting my request this time, the rep told me that my debit card info did not match the card number. I gave him the information again, and he said again that my card info didn't match the numbers.

I decided I would be better off trying the website again. I submitted the form, and was again told there was something wrong with my debit card info, so I gave up. The next day, when I checked the bank account the debit card is linked to, Orbitz had frozen funds in my account for THREE TIMES the cost of the vacation. They also were holding a $2 service fee for each time they tried to run my card. All totaled, more than $3000.

I called Orbitz customer service, and was told "that's just a glitch in the computer system." They assured me that all the frozen funds would be released within 24 hours. The next day, not only were the frozen funds not released, the $3000+ was actually taken from the account. Once again, not frozen, but GONE. I called Orbitz again, and was told that it would take 3-5 business days to return the $ to my account. I said that was unacceptable, and they said if I gave them my bank phone #, Orbitz could call them and have the funds put back immediately. This was a Sunday, so on Monday, I called Orbitz back and gave them my bank's phone number. The rep put me on hold for around 10 minutes, then came back and told me they could NOT call my bank, and it would still take 3-5 business days to return the money to my account. In the meantime, I have been charged for a non-existent vacation THREE TIMES, and my bank account is drained. I have bills scheduled to come out of this account, and Orbitz has my money. There is nobody in their customer service department to escalate your complaint to; when you ask for a supervisor, it seems like they just give the phone to whoever is free. They don't deviate from their scripted responses, no matter how you threaten them. The only response I got (repeatedly) was, "Again, I apologize for the inconvenience. Is there anything else I can assist you with today?"

DO NOT BOOK YOUR VACATION WITH ORBITZ! I CAN'T STRESS THIS ENOUGH!

Just booked a direct flight to Newark for $450. They have the exact same flight listed as a way to get to Philly, saying it's a "nearby airport, " for $150. Wasn't offered this option, as my search of nearby airports only showed other NYC airports. Customer service says since this isn't considered a trip to the New York area, I'm not eligible for a price assurance refund and "his hands are tied, hands are tied." Tried to reach out to them on their active Twitter account, but it's very obvious that they only respond to happy customers. My sympathy to those of you who have lost thousands of dollars to these swindlers. I will NEVER give them another dime. But I guess I'd better hush before their lawyers find me.

I was planning a trip for me and my wife and a group of friends to go to Cozumel. I pick the Vacation Packages menu, pick the flight, hotel, everything is good. I happen to see "EXCLUSIVE OFFER, 47% off per night 48 Hour Sale Book by May 4." I'm sitting here, its May 3 at 9pm. Hey that sounds great. I go to book. The total before was $2201, now $1971. Save $230. I know 47% is more than $230, so I call customer service to ask what the 47% is off of, hotel, airline, or both. I was told the discount should come off of the total price. I'm thinking, YEA. So I ask the customer service rep to calculate and give me the price and I will book then and there. He tells me $1971. So then again, thats not 47%. He tells me that that is the discount and theres nothing he can do about what it says online, even though hes on the same web page as me. He then says thats the price if I were to book airline and hotel separate. Nope. I had already checked from the airline website and hotel website. Orbitz was still higher on price with their 47% discount. In a nut shell, seems to be some False Advertising and everyone needs to be aware that just because it says, SAVE whatever, check around and make sure. This is not good business.

A business colleague and I were booking airplane tickets through Orbitz. We click on the complete booking button at the same time - he gets the advertised price. I get not available at that price - they raised the price of my ticket by a substantial amount. I called - no help. Looked on the web site and the price was the lower price again. I WOULD SERIOUSLY RECOMMEND NOT USING ORBITZ. Very fraudulent in their pricing and their price assurance and guarantee policy is NOT trustworthy. You might also want notice how ticket prices go up if you try to book more than one passenger together. My company will NO LONGER be using Orbitz.

First of all, I'd like to start this complaint by saying that I'm not one of those people that only says something when I get bad service. I am a Director of Stores for a large company and if I get amazing service somewhere, I have and will take the time to write a letter and mention who helped me.

This is not one of those times. I booked a flight through Orbitz to go to Europe and decided it wasn't the right choice for me. I called Orbitz back in February and asked if I could cancel my flight and if there would be a penalty and she said that it wouldn't be a problem but that it would cost me $200 and that I needed to call back by September (ticket is for late October) to be sure. That wasn't an issue for me at all. I just made sure that I could cancel my Europe reservations (some also at a penalty) before I canceled my flight. Price of my bad decision. Not a problem. I called back tonight and get somebody singing a completely different tune. "Oh, this ticket is non-refundable and non-transferable." Excuse me? Did you log the last call that I made? "Why, yes, ma'am, but I have no documentation about what was talked about." How convenient. And then in a desperate attempt to get me off the phone, Jill asks me to call back later. Why would I do that? Solve my problem! And I have been holding for a manager now for... 30 minutes. Charming.

WOW. AS I TYPE THIS, Jill, the rep that helped me, has decided that since I asked for a manager that she will now honor my original request citing that she "READ THE RULES INCORRECTLY." Excuse me? I am furious! This is no small amount of money we are talking about. And what if I hadn't demanded to speak to her boss? She wouldn't have decided to read correctly?

I will never use Orbitz again. There is obviously a training problem, a customer service problem, and a dishonesty problem. Integrity is one of the things that my company prides themselves on, and this company obviously has none. I am disgusted. There are so many other sites to choose from. I highly recommend AVOIDING this one. I will gladly pay a higher price and use a more reputable and reliable company than ever deal with Orbitz again.

Hello Jillse, I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation and concerns. Please place the e-mail to my attention, and please include your blog and screen name.

Thanks,

Lynn
Orbitz Customer Relations
Chicago, IL

Orbitz ads, both on the internet and on TV are misleading. They say price guarentee if the price goes lower you will recieve a check back for the difference. Well no they are the ones who determine if the price is lower, if some one buys the exact same ticket as your and they will monitor it and let you know if the price is lower. So there is no way for the consumer to see if another person purchases a ticket at a lower price and you get the difference back as they promise. Also the ads mis-lead you to believe if the price goes down you will automatically get the difference refunded to you. There is no reason to buy early, as I did believing that I would get the lower rate if it came out. Also no reason to buy from Orbitz as they are not going to give you the difference. I also recieve an email teklling me they guarentee the lowest rate or you will get the difference on your next ticket, yet it would not open up any where to try and get the difference applied to my next flight. I will never use Orbitz again. And they had better not charge my credit card a fee after this flight.

For an upcomig trip to Los Angeles, I found a decent offer on Orbitz: A return flight in United First Class sold as a Continental code share for $2800.-. I booked the flight, checked the seatmap, selected 1A and was happy. A few days later, I double checked departure times and found, to my great surprise, the reservation downgraded to business class. Now, $2800.- for business class is no deal at all. These seats are available for $1100 ($500 plus the equivalent of $600 in miles). I called Orbitz and asked for what seemed to me a no brainer - that the bait and switch be rectified: Either offer me the product you sold me or refund the transaction. It took three and half hours of meandering discussions until I got a supervisor to offer a refund, "pending approval by management". It's now three weeks later and I am still waiting for the "pending approval". My suggestion: Always book directly though the airline's website. At least you know what you are getting. And avoid Orbitz like the plague. They don't take responsibility for anything, not even their own blatantly misleading advertising.

Hello,

This is Charlotte with Orbitz Customer Relations, and I regret to hear of your disappointing experience. If you could please email me directly with your Orbitz record locator, I will be happy to review this situation and respond. My email address is customerrelations@Orbitz.com, and please place the email to my attention and include your blog and screen name.

As soon as the requested information has been received, I will be happy to review this situation further.

Sincerely,

Charlotte
Orbitz Customer Relations

idiot! lol

I was caught up in the airport closures earlier this year due to the volcanic ash from the Ieland volcano. I was supposed to glide from Vienna, Austria to Brisbane, Australia but my flights were cancelled and I had to rebook on flights 5 days later when the airports reopened. I had by this time made my way to Frankfurt and so only used the Frankfurt to Singapore part of my ticket as I had to buy another ticket from Singapore to Brisbane as this flight was full. Anyway I tried to get a refund for my unused part of my ticket and have now been waiting 3 months for Orbitz to do anything about it. Everytime I ring they give me another excuse about how the airline has not processed my refund and that it will be another 60 days or two weeks or whatever time frame they like. I am sick of ringing them and want to take further action, but there does not seem to be anything I can do to get my CASH back. I would never use Orbitz for a second time and would advise all of my friends and family never to use them either.

I recently purchased a trip to Europe. I used the same name I always use when traveling domestic. Nowhere during the booking process I was asked to enter my name as it appears in the Passport. Turns out that the name in the passport is slightly different (it have an additional last name that we latinoamericans use). I've spent countless hours trying to make the correction but the only solution Orbitz offers me is to forfeit this ticket (close to $900) and buy another one. Fat chance. Since their website does not warn you about this situation at booking time, I think they are at fault and need to own their lack of thoroughness.

I have to add, that this is the second time I have problems with Orbitz, but it will be the last. On a trip to Spain last year, I had to do an emergency change of plans. They did not help me at all when I called from Madrid and left me on my own over there. Stupid of me using them again this time.

Terrorist.

I purchased a multi-city trip online from Orbitz and found out that I miscalculated the return date of the 2nd portion of a 3-part trip. I changed this online immediately, agreeing to the $150 change fee but never received a confirmation by email. I called them to clear this up over the phone. They said that their system had a record that I had tried to change it, but it must have been my fault that the request did not go all the way through. They would be able to change it with me over the phone, but there would be a fare difference too, aside from the change fee, totaling $450 plus $150 change fee, plus $30 Orbitz service fee. The manager agreed to waive the $30 service fee. I decided to hold off as maybe it would be cheaper to change my obligations at the destination city and take the flight on the wrong date. As luck would have it, I did not want to change my obligations and called back to change, thinking it would be $450 plus fees after all. The agent told me "sorry", the only seat they have at this point would cost me $1800. I decided to get my own one way ticket for that segment and forfeit the second part of my multi-city trip after which I found out from a friend that this may result in the rest of my ticket getting automatically cancelled in the system. I tried to contact the carrier to advise them of my upcoming "no-show" to try to assure that the last part of the trip does not get cancelled and found out that the computer system does not work that way! I was also told to talk to the other airline (Orbitz booked the ticket under a different carrier's locator number), which I did. They told me to talk to Orbitz. Orbitz told me that if I don't show up for one portion, the rest of the trip will be cancelled. If I didn't want it to be cancelled, they would have to initiate a change to the ticket, and the last portion of my trip could be preserved for $1800 even if there are no changes to that portion! I went online to the Orbitz website and found that I could buy a new ticket for $320 including taxes. I asked them why didn't they just give me the $320 flight, instead of offering to keep my last leg for $1800? They said that I'd have to talk to United. (the airline that Orbitz put my Alaska Airlines flight under). After being on hold for half an hour with United whom I already spoke to for an hour last night, who had redirected me to Orbitz, I asked the Orbitz agent if I could cancel the remainder of my trip and book the $320 ticket, using whatever credit I get from the foerfitting of the portion of my trip, minus a change fee and service fee. At this point I decided that I did not have the patience to do any more figuring out and did not want to explode. I am taking a break from this mess and will go down to the airport later to see if a human can help me in person. Shame on Orbitz for their irrational suggestions and unhelpful policies and money-grubbing attitude! I will NEVER USE THIS SERVICE AGAIN AND HOPE NO ONE ELSE DOES EITHER.

Following is a letter that I sent to an Orbitz Supervisor after trying to get a refund for them after a reservation for a hotel. The basics are that I booked a room, arrived to check-in, entered the room and found roaches, returned to tell the office that I would not stay and why, was told that it would be refunded and promptly found another hotel. I tried for six days after to get Orbitz to refund, but they said that the hotel had to approve the refund and I received the run-around on that daily as they said that they were contacting the hotel. In the end, they offered me some $50 voucher for a future stay. I had already told them that I would never use their service again.

Hello Sebastian,

I am happy that you provided your Email address, so that I can send this Email to you. As you already know, I am extremely disappointed with Orbitz at this time. The customer service that was provided in my case has been absolutely abhorrent. It's nice that you and your agents apologize continuously for all that I've been through when we are speaking by phone, but customers do not care to hear apologies. They just want you to resolve their problems.

If you check records, you will note that I have used Orbitz several times in the past. That will never happen again. Moreover, I will make it my personal mission to daily find some new forum to post the type of service that you provide when your customers have problems. You fail to see that by satisfying customers, you ensure that they will return for more business in the future. That is not a very intelligent way to run a business.

My personal campaign against Orbitz begins today!

Wow, there is obviously a trend here. I've been an Orbitz customer since October 28, 2001...over 10 years (I have my original registration email). In August of last year, I purchased 4 round trip nonstop tickets. The return carrier decided to change our original nonstop flight to one with a layover. Since I was traveling with two small children, I called Orbitz to cancel the flights as this was not what I purchased. I was assured by an Orbitz representative on 9/28/2011, after they spoke with the carriers, that I would be receiving a credit for these flights. I PROMPTLY REBOOKED ACCEPTABLE FLIGHTS THAT SAME DAY. Two weeks later I received an email stating that my credit request was denied. Again, I called Orbitz on 10/11/2011 and again, after their representative spoke with the carriers, I am told that I should be receiving a credit for the original tickets. Just yesterday (2/21/2012), after recognizing that I never received a credit or even another email denying the request, I called Orbitz. Again, the representative said that I should have received a credit, told me that his system notes indicate I was told I would receive a credit, and called the carriers who said they issued a credit but it was denied for some reason. He then told me the previous Orbitz representative "should not have told you that (I would receive a credit)" and would be passing me to his supervisor who kept repeating the phrase "I'm not able to do anything for you". Bottom line, I spent lots of money rebooking flights consistent with my original purchase based on the information Orbitz conveyed only to find out later that that the Orbitz representative "should not have told you that". I run a business with 30 people that I am ultimately responsible for. If one of my staff makes a representation to a customer, I follow through on it even if it doesn't immediately benefit my organization. I will be taking my travel business as well as those who work for me elsewhere.

Hello,

My name is Charlotte, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Charlotte
Orbitz Customer Relations
Chicago, IL

Another Rip off Orbitz uses is coming up with the lowest price, then raised the quote, eight times! Other companies do not do this, except for Cheap tickets, obviously Cheap tickets is part of Orbitz, so keep away from them too. They came up with exact same bids and raised the price the same amount of times, so beware of these two companies which are actually one in the same.

orbitz is one screw up that cheat people
why does the govt aloud this company to stay in business .

I lost $2089.68 to Orbitz who denied a transaction was completed so, I booked another ticket with them to same location and dates. I was Billed for Both Tickets. Orbitz Response to BBB Complaint They Agree that a REFUND Is DUE yet unable to complete; They just blame the airline

After 5 hours on the phone listening to countless lies, I filed the following complaints:
Emirates NY Ref : NYC/X/SC/260613/686131 FAX +[protected]
Orbitz LocatorAP110101ODJYSA0D BBB Complaint Case # [protected]
Emirates Ticket# [protected] BBB Complaint 9546287
US Dept of Transportation Case # KC2013050065

Orbits first response to my complaint was 72 days later.

6-months later yep, refund due yet no indication it is ever forthcoming.

The unexpected theft of $2089. has devastated my family.

Chicago mobster business practices.

BEWARE ORBITZ Orbits RIPOFF and JERK YOU ARROUND FOREVER NEVER ORBITZ

Mistakenly my wife thought by booking with orbitz are medication would be hassled free and given the best treatment and pricing. The orbits representative, after being told specifically which beach front we wanted to be placed on, but booked a hotel at a different beach, a smaller room and plane tickets which separated our 9-year-old daughter and the family and different seats of a plane with a lay over. Plane tickets cost more than if I would have booked them myself for a nonstop flight. During the vacation we had to switch hotels and were given a half hour to pack everything up and checked out. Orbits been had the nerve to charge me $90.97 for a processing fee. The vacation was filled with distress secondary to orbitz screwups. When calling to complain, they offered to give me a certificate for the processing fee to be used with a later orbitz booking. Does anyone want a certificate because I will never book with this company again.

Orbitz will not stop sending me spam emails. The unsubscribe button in there emails does not work. That is not right! They give me no way to unsubscribe!

Hi Jeff,

My name is Lynne; I’m a member of the Orbitz Customer Relations Team. Please email us at socialnetwork@orbitz.com and provide your Orbitz Member Email info. We'll review your "My Account" details to verify "Email Preference" is set to "opt-out" status. Thanks for reaching out.

Kindly,
Lynne
Orbitz Customer Relations
Chicago, IL

Booked a trip to Punta Cana with an advertised discount of 15%. Did not receive the discount but did get 4 different excuses why. Obviously staff is not qualified, nobody has the same excuse twice. Flights changed, received alert, this was okay. Flights changed a second time with no alert. I happened to find this change by logging onto my trips. My connecting flight in New York left before I arrived there. I managed to get this fixed after several phone calls and emails(which I don't think they actually read as they're responses made no sense). Customer service is awful, they make no attempt to make their clients happy.

I have booked with BJ's vacations for many years with no problem, and will never book with Orbitz again.

I am filing a small claims suit against orbitz for overcharging and fraud. Would you be willing to send me a signed and dated summary of your experience, so I can use it to prove that it is routine practice for Orbitz to screw people

Let me know if you would be willing to help.

Thank you Very Much,

Tyler
zepplin200053@yahoo.com

I have booked with Orbitz.com for ALL of my travel over the last 5 years and have NEVER once had an issue. They have always provided the best prices and my ticket has always been waiting for me at the airport when I flew. I've never booked over the phone with them, so not sure how that process works, but booking flights, hotels and cars online on their website is very convenient and I'll never use anyone else for booking my travel.

THIS COMPANY IS A SCAM! I WILL NOT USE THEM AGAIN AND AM LETTING FRIENDS AND FAMILY KNOW ABOUT THEIR PRACTICES. I ENCOURAGE YOU TO DO THE SAME.

We called Orbitz to book a cruise to Bermuda and spoke to Sarah. She proceeded to take our information down for booking the trip. She stated that she was working with another agent to get two rooms on the same deck. She gave us a price took our names, then proceeded to keep us on hold for 45 min. only to hang up on us. When we called back we were informed that she gave us incorrect pricing, never saved the info we gave her and the reason we were booking (Orbitz refunds when price goes down) was completely incorrect. Management would not match what was quoted by the "new girl" and there was nothing they could do to fix the situation. We will not try to book with them again, there advertisement are so convincing there "new" employees even believe them.

I booked a package with Orbitz. The flight schedule changed to be a couple hours earlier which was ok. Orbitz didn't change the time of the car reservation though. I called the car rental agency. They said to call Orbitz. I called Orbitz. They said they couldn't help and transferred me to their "package" department. Before transferring me, I said, , , , don't hang up on me. The guy said, if you're hung up on, I'll call you back. He "transferred" me, and I was disconnected. Note that I was calling from a landline so it isn't cell service that was the issue. It's been 10 minutes. He hasn't called me back. I'm about to call again.Calling again at 3:18 pm after no call back - automated - getting transferred to an agent - 3:19 pm - on hold - i have an agent- too many numbers - I gave her too many 9's the first time - of course, it's my fault - now transferring to the packaging specialist - again - let's see if we get disconnected - 3:22 p.m. - on hold - i have a person - very soft voice and hard to hear - have to do a record locator again - asked for more verifications - now on hold once again - more Beethoven - 3:24 pm - all I'm trying to do is get the car rental time updated which Orbitz should have done themselves when the flight time change occurred. 3:26 pm and still on hold - this booking is for a wedding trip - I've now heard virtually the entire Beethoven piece so I'll have a real knowledge of it for the wedding I guess - 3:30 pm and still on hold -3:35pm - mike is my "customer service" agent - he's working on it. He has put me on hold AGAIN! i think the only song they have on hold is the Beethoven wedding song - 3:39pm - and he's come back on the line to say "it's done" - only 21 minutes...really?

Hi Compose12,

My name is Lynne. I’m part of the Orbitz Customer Relations Team. We’d like to get your Orbitz confirmation number so we can look into this issue. Please email us at socialnetwork@orbitz.com and include my name in the subject line. I’ll look into this issue for you. Thank you for your patience and for reaching out.
Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL

I was in the middle of buying an airline ticket one way for 78 bucks and in a matter of minutes price went up to 112.00. So, I figured they are going up, i should buy them now. Well, hours later I looked directly on Spirit airlines and the tickets were $59. What a difference! I could not believe it. I called customer service, the lady at Orbitz said that she couldn't refund me and that she could match it for 87 just like one in the morning flight.

So, I asked her than "would have to change my flight right?"
She answered "no."
And so I said than I want to do that.
She says let me transfer you over to the department that changes flights.

I told her you just told me that i didnt have to.
she replies with oh well there will be a charge if you change it.

Im thinking do you know what you are doing !

I called customer service - to ask for assisytance they were rude told me I had no comeback refused to let me speak with a suppervysor. Took no responsability for the product they sell - claimed it was nothing to do with them an dwe are simply out $1800 They also told me they would consider changing only the date of the flight not the airline or destination for a fee that amounts to 460 for the two tickets! Well thats useless as we will now NOT be going to France at all so what good is it? They have my money, why cant they just ge me a credit towards my next ticket? Because they are thieves!

I planned my vacation to Ohio. It would've been my Mother and Father's 60th wedding anniversary;sadly my Father passed in November. Also my sister was there visiting from memphis who I never see.I had a 2 day migraine and had to xl my flight with orbitz yet had purchased travel insurance through Access America. The same PM of the day I was to leave originally, I started feeling better. It has been 4 days now and I have not heard a word from anybody to get my flight rebooked! NOT A WORD! I wanted to rebook it the very same day I canceled. Orbitz customer service didn't helpt at all if you can understand them;advised me to get in touch with Access America! I cannot! They will not respond! Now it is too late for my trip andI am reporting both companies to BBB..unless they agree to give me a refund. The agreement was I was able to rebook before May 2010..hellloooo? I spent $453+...they want something from a Dr according to the site... which I didn't need to go to;I've had migraines my whole life! This has been a disheartened time and I have spend everyday in bed crying. I will NEVER do business with ORBITZ or ACCESS AMERICA AGAIN! Here I come BBB!

Now my vacation is almost over and I do not get another until next year!

I demand a refund of all money exchanged with these companies! I demand a credit on my cc immediatley! Although nothing can replace that very special week.

In addition to my other comments:
...I FINALLY just received an email after days and days..2 actually, one was from a "sara" that used capital letters which we ALL know, lol..you do not ever use capital letters when emailing a customer! She was yelling at me.Then she tells me I have to have a Dr fill out a form for the reason I had to cancel my flight..then I'd have to wait 5-7 business days! Well, my vacation is over...I have explained to them 4 times I didn't have to go to the Dr., then she wanted all my receipts, proof, of payment, flight info..etc. Everything was in the email I have sent to them all these times. I'm taking this to the Attorney general's office Now!
I just received another email tday 6/10/11, they said I needed to read all terms! I DID! Otherwise I wouldn't have purchased it! I always get travel insurance, but have never used this insurance or Orbitz. They said if it would make me feel better, I could still file a claim!...I am looking for every complaint website or resource I can find!

Hi,
My name is Kristi and I am contacting you from Orbitz Customer Relations. If you could e-mail me your Orbitz record locator to customerrelations@Orbitz.com, I will be glad to review your reservation. Please place the e-mail to my attention, (Kristi) and please include your blog and screen name.

Thanks,

Kristi
(Brand) Customer Relations
Chicago, IL

THIS COMPANY IS A SCAM! I WILL NOT USE THEM AGAIN AND AM LETTING FRIENDS AND FAMILY KNOW ABOUT THEIR PRACTICES. I ENCOURAGE YOU TO DO THE SAME.

The hotel was difficult to locate due to the fact that it was still under construction. Half of the facility was incomplete.

The pool was kept locked, there were no lights in the parking area during the evening, and phone service was only local and only after calling the front desk.

The water was shut off intermittently for repairs and only one ice machine was available for an entire bank of occupied rooms.

I voiced my complaint to the manager who stated that, "Repairs were in progress; wait a while, and the ice will come down... and buy a phone card if you want to call out."