Ouibus
Reviews and Complaints

We were on a later ferry crossing than expected. There was an hour and a half wait before we got to board the ferry
After the ferry crossing we were unable to leave the ferry as the bus would not start
The driver tried contacting Oui Bus for help. This was about 4am in the morning and no one was answering his calls. There was no contingency plan for this kind of circumstance
Calais ferry staff sat us in a reception type room until another Oui Bus (another service with other passengers on it, going on a different route to us) at about 5.30am turned up and we were told to board this bus. We were meant to be in Amsterdam at 8am and we hadn't even left France yet
We were taken all over brussels (picked up even more passengers who had also had their bus cancelled?!?) and did not reach Amsterdam until around 2.30pm. Therefore we missed our event. The entire reason we were travelling
What was meant to be our final night in Amsterdam, an hour and a half before we were due to depart, you sneakily emailed and cancelled our return journey entirely with no alternative arrangements
We tried to call, took over 20 minutes to speak to someone, which I have now found out I will be charged for
The member of staff on the phone did not apologise. We were told to ‘do whatever you like' that evening regarding a place to sleep. We were put on a later bus the next day. We were all meant to be at work 9am Monday. But got to London 5pm Monday evening.
I also contacted you within an hour of leaving the coach after the arrival back in London about my sleeping bag which I had left on the coach. I've not heard anything from you so presume you did not look. It was left on the overhead shelf on the bus. So I am unsure of how it hasn't been found.
There is nowhere on the website where I can complain about this

WE travelled on the 12th of April from France to Victoria Station Bus number :
6103
Departure :
Paris City Centre - Bercy 10.00am Arrived :London Vitoria
During my journey my son left his phone and soon after we got down from the bus we realised we left the phone in the bus. We got down from the bus as last passenger. WE went to the enquiry office and they advised us to contact the Oui bus service and to complete the complain form which we submitted on the 2018-04-13 and send an reminder 3 times but up to now we have not received any information. I have send an email yesterday and has not yet received any information regarding the lost property. I asked them to check the camera or send the complaint procedure but no one responded up to now.
Could you please looking to this matter and get back to me with the out come of the lost property.
I was very disappointed that way your service treated to people without sending any reply to the customers.

BUS FROM HELL:

I don't know where to begin. One of the drivers didn't speak any French. In addition, none of the tickets on digital format functioned which excluded about 70% of the customers. This delay caused the bus to leave a solid 35 minutes after the stated departure time. It is not the delay that bothered me but the utter unprofessionalism and chaos that arose from a simple technological error. Furthermore, because of this dilemma, my partner and I lost our assigned seats together and had to scramble onto the bus amongst the heap of other panicked travelers pushing to get on this wretched bus to try to get new seats. To top it off, about 3 minutes into our journey, the bus suddenly stopped and lost all power causing a scare to all passengers. Never in my life have I dealt with a company as dysfunctional as Ouibus. I am beyond disappointed with this experience.

We booked and paid for 2 passengers from Lyon to Brive la Gaillarde.
Our booking reference was JF88L9
Ouibus contacted us with this message:
"due to a change in our transport schedule, your Ouibus no. 8453 has been cancelled"
They have stated in mail to me that I can request a refund.
This has proven to be impossible on their website.
According to the web Postmaster they ([protected]@info.ouibus.com) are actively rejecting mail from my address. This is absolutely shocking and dishonest.
To add insult to injury they have mailed me and asked if we enjoyed our trip with them and asked me to comment on my experience.
In spite of responding to their survey there is absolutely no response from their company
Gary Denniston

Hi my name is Aissatou Mbacke my email address is [protected]@yahoo.co.uk
I bought a ticket online leaving on the 14 Oct 2017 Paris very at 1300 and suppose to reach London at 1920.
Passenger are not advised that the bus will take the ferry and I always with ouibus with eurotunnel for an estimated journey of 8h20 so how can with the ferry it is 7h20 which was showing on the web. Reason why I chose to travel at 1300.
Therefore wrong info was given
It is 22h14 and we have not reach victoria coach
I want a refund for the massive delay and misleading information

Tks

Ouibus booking JF88L9. Fare taken EURO 58.00. 22 July 2017
Ouibus cancelled bus No.8453 on which we were booked to travel from Lyon to Brive La Gaillarde. This was to connect to a train to Limoges.
We therefore had to cancel the train also.
Ouibus acknowledge that we are owed a credit and in an email to us said we could claim a monetary refund.
We replied to that email requesting a credit to our visa account.
Ouibus server would not allow that email to be received. I can find no way on line to make the claim.
Resolution is to immediately credit my visa account by EURO 58.00. They will have my Visa details on record
Gary Denniston gary.[protected]@outlook.co.nz

I travelled on Ouibus on August 11 from Paris to Amsterdam. We made four stops at various cities along the way and when we arrived at Amsterdam, both my friend and I were missing our packs from beneath the bus. There was over $1000 worth of hiking gear in each of those packs as we had been hiking through Austria for the previous 5 weeks. I am claiming gross negligence on account of the driver as he had stopped for an extended amount of time in an unsupervised area, around midnight, with the bottom compartments sitting wide open. I immediately reported the issue to the driver who stated his name was 'Jean Pierre' and have also contacted the police department in Amsterdam where I filled out a police report. I would like full compensation for all missing items of both of the packs as soon as possible.

We are still going from Paris ( we left Paris. At 2:30pm ( 30 min late)).first they said it will be a big 2 floor bus, but it was normal bus.in my tickets it is saying that my jorney is direct, but we went to Lille and wait in Lille 2 hours for nothing.no one explain what is going on.when I asked a driver said to me just wait.(I have a video).then I started to film everything.we stayed about 2 hours lille, kids was crying, some women's as wells.me and my husband going to london and our last train from London to Crawley will be at 11:45pm todays. Now is 8pm and we still in France.I know we will be late.can you let me know please what we need to do, because pure next train is at 6am tomorrow.how we can get home? Our kids are at home as well...i paid for nanny only until midnight, now I need Po pay for longer...I bought train tickets for me and my husband as well ( paid £36). Now I need to pay again.where we need to stay until tomorrow morning? In a bus station? No sleep? Me and my husband need to go to work tomorrow at 6pm...but how? If a train will be only at 6am? I all ready made a call, but a lady said to me she will contact me and explain me what is going on, but no one call to me back.Very bad communication, no one understand English. And very bad organise.no one organise anything.everyone just wait for something.i am wait for your call.my number is [protected].thanks Milda Cize

I bought a ticket on the website believing that it was refundable as they mentioned. When I cancelled the ticket I got a voucher to be used within the next 4 months. I made the booking from London so the payment was made in british pounds, when I tried to use the voucher in Paris it wasn't accepted because it was in pounds. When I called them, they said yes we are sorry we only accept euros. This is a scam as I now have a voucher that can't be used. Costumer service is bad and they don't answer. Never trust them regarding refunds.

Thebus should have arrived at 6:30 but instead it came at 7:30 without any prior phone call or notice. I hadto call to find out it was late. I came 15 minutes early as specified on the ticket and i had to wait, in the morning cold, for 75 minutes!
I want a minimum of 50% refund on my ticket price!
This is unnacceptable service!
If i am not contacted in a maximum of 24 hours i will submit my complaint to EECB.
Before answering my complain please be advised that i work for a multinational company that provides an esential service that your company is ussing also.
Thank you for making my day!

Booking reference: N81458 of €32 On the 24/04/2017 I have booked the ticket from Brussels midi to London Victoria, at 13:50 hours I was first person on the que bus arrived I asked is this bus for London? No answer! I asked for sconed time he get upset bang the bus said no London, Lille-Paris he didn't even look at my ticket and passport I tried to show him.I wasn't alone there was other people too. After morthen halfen hours he left us and gone we just wait and wait there is no other for Lille to London. I trade to call OUIBUS office it take three to for times nearly 20 minutes. They said I have to book another ticket and make complaint. One racist driver cost me the time anxious, full of stress and lots of money I have to take the taxi go to another town called Denderleeuw and back with heavy lagages. I've booked another ticket Booking reference: 9YHZQ2 €39 for 23:35. I need to get refunded all my money I haved spend including €39 ticket+€73.50 go €56.00 return+phone call from Belgium with Uk number. I'll send the phone statement as soon as I have received.
Hamid zarei

Date of incident: 11th February 2017
Description of incident:
I purchased 2 OUIBUS tickets, 1st ticket ref: AHU8Z2 departure london on 10th February 2017 at 21:30, arrival due at 06:30am in Paris Bercy.
However the coach has been delayed en route. There were some delays before embarking on the shuttle and further delays by the driver taking 2 long breaks of more than 30 min each. We arrived in Bercy at 07:18am.

I had booked a OUIBUS ticket, booking ref: 95169X from Paris Bercy to Laval departure on 11th February at 07:00. As soon as i arrived at 07:18, i went to see Ouibus staff to ask them if the coach for Laval was still there and was told it had left. So i had missed my bus due to delays.

I would like to receive a refund please for my ticket Paris-Bercy Laval on 11th February which cost me 19 Euros as i had to find another way of getting to Laval.

Thank you.
Regards
Alexandrine Fouquet

i booked tickets with oui bus from london to paris and paris to toulouse and had a train toulouse to lourdes on 24:05:2016. as i reached paris by oui bus at 6.30 am and my next bus at 9 am but it was delayed untill 11 am and the S.N.C.F OUI BUS staff extremely rude and un mannared, they dont borter to inform us why the bus is delayed but we have to run around to get information .staff of ui bus smoking, chating, eating and passing their precius time but not to give information to customer i have to call theri call centre which cost me another 20 pound but they are same as them .
because of their neglegence i lost my train from toulouse and have to take a cab from toulouse to lourdes which cost me another 400 euro which i shre with other customer and i have paid my share of 54 euro on top of the train tickets which i lost .i send all the receipt to oui bus but the shamefull nature is keep going on, they send me 10 euro compansation.so dont use them ever as they just ripoff your money .