Overstock.com
Reviews and Complaints

I placed an order on the morning of Friday 12/16. I followed up on my order on Tuesday 12/20 because the status online said “PROCESSING”. I was told by a customer service rep that it would be shipped the next day and I would receive my order no later than 12/23 (it was being shipped from a warehouse less than 100 miles from my home). I checked the status again today, 12/22 and the status had not changed. I called and reached another customer service rep. She said that she would contact the warehouse and call me back 20 minutes later.

I called the customer service number an hour later and reached another service rep. I asked for the previous service rep that promised to call me back. . . . . .there were no notes on the account and the customer service rep said she had never heard of the person I had spoke to earlier. This service rep told me there was nothing we could do.

I called the service department once again, one hour later, to work toward resolution. I was able to connect with the original customer service rep that I was waiting to hear from and she informed me that it was a hand made item that was made to order and that they were not in the warehouse due to their custom nature. . . . that “my” product was going to be made for “me”, therefore it would not be shipped for 10 days. She did do something nice and offer me $10 of instore credit. She said if I decided to cancel the order I could call her back. I agreed and hung up reluctantly.

I shopped for five minutes and found the same product on Amazon.com with an option for 2 day shipping. I called the customer service number once again, reached a different customer service rep who informed me that cancelling my order was not an option because the order had gone through to the warehouse. . . . . wait a second. . . I thought it had not even been made yet. . . . . I asked to be connected to the original rep and did not care how long I had to hold.

Ten minutes later I was connected to the original customer service rep who back tracked and said that they magically had found it in the warehouse (yeah the custom made thing was bs) and they would ship it as soon as possible but she would remove my instore credit that she had so graciously given me “for all the trouble”. Regardless of whether this magical shipping works or not, never using these guys again. One of the worst online shopping experiences I’ve ever had. Amazon.com all the way folks.

Buyer beware of buying furniture (oversize items) from Overstock.com! I recommend that you never buy any furniture that you cannot return locally. When I first received the dining set, the table had large spots from a poor varnishing job. The company first tried to offer me some paint or extra varnish so I could try to cover it up. No amount of varnish would have fixed the obvious flaws. Overstock than agreed to ship me another table. Unfortunately after just 6 months, the table's veneer sides started peeling off. By just brushing against it, the veneer started breaking off leaving splinters in my arm and my leg. The rep said there was no way to tell if it was a manufacturing defect or regular wear and tear. There are only 2 people in my household and a new table should not start falling apart after just 6 months. They said they would ship me another table if I paid another $400 but they would take $100 off. Instead of taking the risk again, I opted for the $100 refund. I paid $800 for the dining set originally. Also, I do believe the company prevents bad reviews from being posted on their website, furthering misleading the consumer.

I wanted to buy a Cuisinart stainless steel cookware set from Overstock.com . There was a price of $ 249 with a red slash through it for the 17piece set. The ad said you had to put the item in your ‘cart’, then go to checkout to find out the sale price. I was outraged. (You should not have to go to checkout to find a ‘sale’ price or any price of an item.) I did go to the checkout location, just to see what they were up to…the price listed there was $249. I contacted their chat line (customer service). I said the posted indication of a ‘sale’ price listed in the ad was duplicitous. There was a kind of, ”Oops, Sorry’, from Overstock …Guess what? The sale was over. No mention of the sale being over in their ad.They said they would correct the error.

The same day, a few minutes later, I returned to Overstock.com to look at another Cuisinart stainless cookware set (this time I think it was the 10, 11 or 15 piece set…I am sorry I was so angry I don’t quite remember). Low and behold the price was crossed out with a red slash. The item was supposedly on sale.You were told, yet again, to go to checkout to find out this ‘phantom price’. Again at checkout the price indicated was not a sale price but the full price which had had the red slash through it. I guess the sale was over, but the customer cannot find that out until he, or she, goes to checkout. Can a company advertise an item, without the correct price..suggesting a sale…when a sale is over? Can they refuse to put a price on an item they offer for to the customer…the sale price of which will only be given at checkout?. Aren’t companies required to change a sale price as soon as an item is no longer for sale?I think this is customer fraud. I do not think that ‘bait and switch is legal’.

If you advertise a sale price and don’t update to the actual price…in my state (NJ) you have to give the customer the item at the sale price or give the customer a ‘rain check’ to get the item, at the sale price, at some later date. In my state you cannot hold the price of an item ‘hostage”. Imagine going into a clothing shop for an advertised sale. Imagine going to the sale rack and all of the prices have been crossed out. The instructions say to see the sales clerk at the register to obtain the ‘sale’ price. You go the register only to find out, even though the prices on the clothes indicate a sale, there is actually no sale.

I do not think this is an isolated practice for Overstock. It is hard to believe that two items have the same ‘bait and switch’ problem at the same time. What are the odds?

Please look to this. The customer is really ending up on the wrong end of the stick here. I know you want only quality and fairness on Google. I hope you will give your prompt attention to this matter.

Overstock.com, Inc.| Headquarters
6350 S. 3000 East – Salt Lake City, UT 84121

Do not buy from these crooks. I foolishly placed an order with these people. They sent me a completely different item from what I ordered. The item that they sent costs less than half of what I paid them for the correct item. I spoke to two very unhelpful people in their customer service department. They both refused to issue a return for the item. They are refusing to return my money too. Now I will have to fight them through my credit card company for their fraudulent business practices. Stay away from these crooks."

I cancelled an order on a rug that I placed immediately after I had placed the order. When I received the confirmation that the order had been cancelled, I thought nothing of it until I realized that they drafted the money out of my account anyways. No problem. I understand. What I don't understand is why it's been a week and they still have not returned my money. I have called their customer support and every time I get the runaround..."oh let me make a note of it... I will have to get our support team to contact you back at such-and-such time... Lies, lies, lies. I still haven't gotten a refund and when I called my cc company, they were told by overstock that the transaction is pending? This is rediculous. I am a graduate with a degree in finance and let me tell you that these businesses do this purpously so that they can earn interest (I. E. Free money) off of you for as long as they can get away with it. I will never shop on overstock.com. Their discounts aren't any better than other places on the internet. I am reporting this place to the bbb if I don't see my funds within the next 24 hours.

I've never had an order from Overstock that was not entirely screwed up. First I ordered a leather upholstered king-sized bed. It took 2.5 months to arrive; I was expecting about 5 weeks based on the website. it had a nick in the corner, and i was told I would have to pay freight to return it, then they would credit my account up to $25 (my estimates were $125 shipping, a $100 loss for me.)

I ordered three rugs. four weeks later I was told one was out of stock. the other two arrived, but were the wrong color. The CS rep initially tried to tell me this is what I ordered, then told me maybe I was color blind. ultimately they arranged to pick up the wrong rug and had the new one to me quickly. I appreciated that part, but the mix-up was just a hassle. funny to me was the CS who initially asked me to "pack it up and take it to the nearest UPS." I was like...the rug is bigger than me. I also laughed at the image of me driving my sports car with the top down and a big-### rug sticking over the top of the passenger seat.

i've ordered other items here and there...often without issue. But too often descriptions are wrong and I've had to return an item. I once ordered a Bombay style chest with a marble top. The chest arrived. No marble. Cute as hell though. Not worth the price. I was told to ship it back and I would be reimbursed. I told the CS rep...I'd just keep it and save the hassle...and never order there again.

and...I never will. DONE.

A few weeks ago I purchased a Mason Kay 14k Yellow Gold Black Jadeite 'Endless Knot' Necklace for $113. The chain was so weak that it broke within the first 2 weeks I had it. I contacted Customer Service and asked for a refund since I was within the warranty period. The chain is too flimsy for the pendant and it will always break, so repair would only be a short term solution. I was told that they would only gove me a refund IF the chain is irrepairable. I then posted a negative review 3 times to warn others about this necklace. My review was never posted at all. I no longer trust them, as I wonder how may other reviews they have hidden from the public just so they can make a sale. Hiding information from the Public is dishonest!

I bought some thing one year for christmas it only can out to $25 and I was told by them I could pay half one month and the other half the next month which I was glade because im unemployed so I payed half of he bill $15 and when I got a bill to pay the other half $10 I was charged a bunch of fees so I called them and told them I was told I could pay half one month and the other half the next month well I she was rude and she was gving a number and told me to call it. So I payed the other $10 I owed them and called them only 3 day later and I was told its too late was giving to collection and now they want me to pay the $150

been over 2 months bought for gift for christmas with planium plus warranty broke in march they claim ups didnt scan in at repair center every employee i spoke to gave me run around no new camera now june dont buy they lie caught them in several lies.I want a full refund not a worthless credit from a company like this.They will be out of buisness soon .I strongly suggest buy anywhere then overstock.com I have better customer service from call center in india then these lying fools.

I ordered a mattress at overstock. com. I called them to check on the delivery. The lady on the phone said sarcastically that she couldn't understand a word of what I was saying (Except the word mattress!). Yes I have an accent but usually people understand me very well. After repeating all the information needed, she then told me that she couldn't answer my question because the order was under my husband's name. I find it very disturbing that I was told by " a customer care representative" that my english is not understandable...
I will never order from overstock again!

I purchased a Fuji Finepix F700 digital camera from overstock.com in March of 2005, for a discounted price along with the Platinum Protection warranty.

The camera was perfect until December when the display was black and showed no picture.

Since I purchased the warranty for just an occasion, I sent the camera into the center. A few days later, I received a call, and I was told that my camera could not be fixed and that I would be sent a check for $170.00. That was the full amount of the reimbursement even though I had spent $269.00 on the camera. I was later informed that the warranty calculated depreciation in reimbursement.

I feel that the terms of this warranty plan are misleading and that I got ripped off by overstock.com.

I ordered curtains from overstock.com and tried to cancel before they were shipped but was too late. When I received them in the mail I returned them immediately without even opening the box they were shipped in. Upon return, overstock initially refunded the price (less cost of shipping) then sent another email and said they deducted $40 more because there were hairs in the package. I called them and said I didn't even open the package and the CS person "Jessica" was almost laughing when she told me that they could not restock the item due to hairs. Again, I did not even open the box it was shipped in. I have seen other posts where overstock has said there were hairs in the returns. Has anyone ever seen the proof of these "hairs"? I think this is a scam that they are pulling, especially the way "Jessica" was responding to my call. Does anyone know of any class action suits against overstock?

After ordering curtains and changing my mind, I waited for them to be delivered so I could return them. I received the package and did not open it. I returned it the same day. Initial email from overstock said they would credit my account less shipping charge. Received another email where they said the warehouse found a "hair" inside the package so they were keeping $40 of the purchase price. I called them and Jessica was almost laughing when she told me she was looking at a picture and the package was full of hair so they would not give me full credit. I asked to speak to a manager and she left me on hold for over 10 minutes and I hung up and emailed overstock the situation and never heard anything back. There are quite a few posts about "hairs" in packages that are returned to overstock. I think it is a scam. Anyone else experience the same disgusting treatment? NEVER use overstock.

Ordered a jacket from Overstock.com for $149.99 and 2 days later received an Email from them stating there was an inventory problem and that they would credit my account (which had not been billed yet). The following day I was billed $149.99 from Overstock.com. I IM'd their customer no-service dept and they stated they had measures in place to prevent this from happening but there was an error... They stated my account would be credited in 3-5 business days...

I have worked in the banking industry for nearly 20 years and I know it does not take 3-5 business days to transfer funds back into an account...

I will be calling the bank to have the funds reapplied to my account without the credit from Overstock.com.

I will NEVER buy from them again and suggest anyone else thinking about purchasing from them to BEWARE of the billing practices!

I ordered slipcovers from Overstock.com for a sofa, chair and ottoman. They arrived in a timely manner but were in 2 separate boxes which cost more in shipping and could very easily have been shipped in 1 box. My account was charged $97.92 for the products and shipping. Very reasonable, however... The slipcovers did not fit my furniture, even though I did measure before ordering. The design of the chair made it not work for me. I packed them right up and returned them in the same boxes I received them in. I went on line for their return policy and printed labels. I thought the shipping was expensive but they did not make it clear that I could use my own label and ship it on my own and probably save half. Bottom line, they refunded me $38.46 on a $97.92 purchase! They deducted $14.75 "odor", it said. Are you kidding me? The 15 minutes the chair cover was out of the package and on my chair it came back to them stinking? I don't have animals, we don't even use the living room and there are no smokers in the house. How in the world did this slipcover arrive back at Overstock.com with an odor? Never ever ever again will I order from Overstock.com! It is a total ripoff. I wish I had done more research then I would have known this.

I've used Overstock on a several occasions but will not be using them ever again. I recently ordered two items from them. A back pack and a watch. My credit card was immediately charged but my order was "in processing" for almost five days when I logged int to my Overstock account. . Funny how the process to take your dough is almost instantaneous but the delivery of said product... not so much.

I was patient for a few days... then I finally got an email telling me that mu items were shipping(tracking numbers and all). One item shipped UPS and the other Fed-ex. Whatever, as long as i get it. Now mind you, I ordered with the hope that I would get my items about ten days. Sound familiar? The original arrival date was the 2nd of Nov. for one item and the 1st for the other. I was fine with the item on the 1st but I was not going to be here to receive the item on the 2nd. I then logged into see where the items where and I noticed that they still had not shipped. I talked to some one at overstock and told them the 2nd would be too late and since the item has not shipped yet that I would like to cancel the order. She told me that it was out of her hands and that I should contact Fed-ex. this made no sense to me since Overstock still had the item in the warehouse and the item had not shipped.

So I contacted Fed-ex and they were very helpful (as usual for them). The item was returned (once it was shipped) back to Overstock. I then contacted Overstock in regards to a refund and they told me it would be 3 to 5 days. No biggie. When I logged back in today to Overstock to see when the other item was going to be delivered I noticed that Overstock reshipped the item in question. Have no idea why.

I again contacted Overstock and explain the situation. I was told that the item is on its way to me (even though it was already returned once). At this point I was super frustrated. I was told that the item shipped out again because it was never cancelled. I told that I did cancel it and returned it. They admitted that THEY didn't cancel it.

I asked the rep (Geoff) how that could be my fault. He said it wasn't but that I had to returned the item again to get my money back. (Even though I had already done this once). He told me to contact Fed-ex to see what they could do. Frustration factor is very high by now. The guy at fed-ex couldn't do anything cause Overstock uses a Smart-post system. So the post office will deliver my item to the usual spot where I get my mail. So its not Fed-ex delivering but the mailman.

Great! So the mailman will just leave the box outside. Its happened before and im sure this time wont be any different. Since Im traveling for the next two months I wont be able to return it. So im stuck with something i don't want and those jerks at overstock have my money.

Don't use them unless you absolutely have to... and then use another vendor. They are inept and horrible at customer care. I just happen to google "overstock customer service" and got a ton of negative reviews from various websites... should have done this before I used them.

I've used Overstock on a several occasions but will not be using them ever again. I recently ordered two items from them. A back pack and a watch. My credit card was immediately charged but my order was "in processing" for almost five days when I logged int to my Overstock account. . Funny how the process to take your dough is almost instantaneous but the delivery of said product... not so much.

I was patient for a few days... then I finally got an email telling me that mu items were shipping(tracking numbers and all). One item shipped UPS and the other Fed-ex. Whatever, as long as i get it. Now mind you, I ordered with the hope that I would get my items about ten days. Sound familiar? The original arrival date was the 2nd of Nov. for one item and the 1st for the other. I was fine with the item on the 1st but I was not going to be here to receive the item on the 2nd. I then logged into see where the items where and I noticed that they still had not shipped. I talked to some one at overstock and told them the 2nd would be too late and since the item has not shipped yet that I would like to cancel the order. She told me that it was out of her hands and that I should contact Fed-ex. this made no sense to me since Overstock still had the item in the warehouse and the item had not shipped.

So I contacted Fed-ex and they were very helpful (as usual for them). The item was returned (once it was shipped) back to Overstock. I then contacted Overstock in regards to a refund and they told me it would be 3 to 5 days. No biggie. When I logged back in today to Overstock to see when the other item was going to be delivered I noticed that Overstock reshipped the item in question. Have no idea why.

I again contacted Overstock and explain the situation. I was told that the item is on its way to me (even though it was already returned once). At this point I was super frustrated. I was told that the item shipped out again because it was never cancelled. I told that I did cancel it and returned it. They admitted that THEY didn't cancel it.

I asked the rep (Geoff) how that could be my fault. He said it wasn't but that I had to returned the item again to get my money back. (Even though I had already done this once). He told me to contact Fed-ex to see what they could do. Frustration factor is very high by now. The guy at fed-ex couldn't do anything cause Overstock uses a Smart-post system. So the post office will deliver my item to the usual spot where I get my mail. So its not Fed-ex delivering but the mailman.
Great! So the mailman will just leave the box outside. Its happened before and im sure this time wont be any different. Since Im traveling for the next two months I wont be able to return it. So im stuck with something i don't want and those jerks at overstock have my money.

Don't use them unless you absolutely have to... and then use another vendor. They are inept and horrible at customer care. I just happen to google "overstock customer service" and got a ton of negative reviews from various websites... should have done this before I used them.

I recently purchased a 10 piece bedding set from overstock.com, and when I received it, the material was so stiff I felt I had no choice but to wash it before using. After the first washing (according to the manufacturer's suggestion on the tag), the black piping on the outer edge ran into the whie comforter, and the corners of the pillow shams all split. I called the customer service department and was greeted with a rude and uninterested rep. After explaining to her the problem, I was told I would be paying for shipping on the return. Excuse me? Fine. I spent $200 on a set that I could now not use, so losing $20 on shipping would have to do.

After they received the order back, they marked my return as used, and took off an additional amount, so my total refund was less than half of what I paid for the set. When I called to ask about this, and to explain that, based on my original complaint, it was not "used" but rather washed once, they refused to do anything else for me.

I am extremely disapointed in overstock.com, and will never purchase from them again. I would suggest that everyone else avoid them, as well.

Ordered Euro soap from Overstock.com. They charged my credit card. They notified my order shipped via UPS. UPS notified me that they got the electronic order and should have my package by Sept. 10. It is Sept 15 and still no Order. I attempted to track the order through UPS without success. I contacted Overstock.com, but they did not respond. I contacted UPS by email numerous times. They finally responded that I gave them an invalid tracking number. I sent UPS their own email with the tracking number. UPS told me to contact Overstock.com about the order, and denied getting the delivery. Overstock.com has not responded to even more emails. Sounds like this company is about to go into bankruptcy.
DON'T BUY FROM OVERSTOCK.COM

I would not recommend this site. The product are cheaply made. Once you take the mattress out the box, the seam of the fabric started to ripped. We should of known better and took this mattress out right away. I really wanted to get this for my toddler that is transitioning into a big bed. I happened to missed the 30 days by a couple days. Talking less than a week! Which is a bummer- now we are stuck with a ripped mattress. Because they will not paid for the shipping charges and only give up to 80% refund. Which you might not be entitled to everything. So far from everyone complaint, they have been getting less than half of their returned back due to restocking adjustment

and plus they will still charged you for the shipping when you have paid for the shipping yourself. So why are we paying twice for shipping. Does not make any sense. They are bunch of scam and return policy sucks. Most places would allow you at least 60-90 days return!

SO either way, your stuck putting out so many cash for shipping twice (from yourself and they will charge you for it too) and not even get the whole 80% refund OR keep this poorly made mattress. BE aware- anything you buy here at Overstock- if you need to return anything, you will not get your money back. I found out that even though you do make it before the 30 days, you will still be responsible and charge you shipping fee. It has to be an error on their part instead of you being unsatisfactory with the product. And they would not give me back my full refund due to the fact that I opened the box. Rip off! What kind of company would not let you return things you do not want?

Actually, this is my first product and last product I would buy from here. Buyers beware! Crappy products.

The customer service lied to me and told me if I had a picture they would give me back my partial refund since it is pass the deadline. They lied again and said I need to returned the item and would not replace my item and told me to reorder from this people. Like I would give another penny to them.

I would like to add that most product they will not give you a full refund back due to a odor, having a hair in the product. They will find any excuses to not give you back your money. DO not waste your money and time on purchasing anything from Overstock.com And due to restocking adjustment they will even lower your refund.

Customer Reviewers need to stop false advertising at OVERSTOCK.com.