Pakistan International Airlines [PIA]
Reviews and Complaints

Suraya Hussain Mrs. (the PIA passenger)
The visitor has introduced with the complaint of Mrs. Suraya Hussain Mrs., who claimed to be the passenger of the Pakistan International Airlines of the Islamic Republic of Pakistan, hereinafter referred to as "the passenger" and the "air carrier", from 14OCT2021 till 23NOV2021 with the query of a fully refund to what she originally [had] paid, and the 250 [GBP] in top, which was addressed the air carrier.
The air carrier did not provide the observations till date.
The claim can not be satisfied at this web site due to the following reasons.
The passenger pointed out her "anxiety and depression and the stress of my flights being cancelled over and over again and then on the day of 23/11/2021 my flight".
A judge can believe that anxiety and the stress are possible health state conditions incurred from the involuntary change of the plans of the passenger beyond her control.
A judge can not believe that the state of a depression occurred within the above circumstances because the depression state is a result of the severe damage of the nerve system for a the period of months or longer. The primary reason of depression is constant defense from an attack on the nerve system from the aggressive individuals, irrespective of their position or from the "nothing to do" state in the common sense.
Apart from the above reasons, the passenger did not mention the exact fault of the air carrier.
Thus, the passenger did not demonstrate the casual connection between the desired award, imposed from the account of the air carrier, and the air carrier itself.
Within such circumstances the claim of the passenger will be left without the satisfaction till date. This does not limit the right of the passenger to appeal against the offender to the district authority of the Islamic Republic of Pakistan or to the Manchester county authority in accordance with the common rules of the procedure.
The sum of claim is left unresolved till date.

Mrs. Saraya Hussain,
The visitor of this private web site introduced with your complaint, filled against the Pakistan International airlines. Kindly take in mind:-
1. The legal complaint can not be understood by anyone, if it does not contain the demand of the passenger, among other mandatory items.
2. The style of the complaint and the direction of the evidences is not sufficient to make the complaint by yourself.
The best solution for you: to hire the solicitor, to collect maximum evidences of your text, to agree on fees with the chosen solicitor. Than the chosen solicitor will do work for you. There are about 15-20 solicitors of Pakistan origin in the UK.
The UK court charges 125GBP for such type of the complaint in UK.
The fees of licensed solicitor ranges from 80 GBP per 1 hour till 130 GB per 1 hour, depending upon age of the services mainly if you search in UK, or the legal assistance fee can be 2-2.5 times cheaper, if the passenger will decide to hire the licensed lawyer in Pakistan.
The time of work for the delivery of the simple complaint of the passenger can be 6-8 hours to the UK/PK authority. The length of the procedure depends upon the judge/ court. Such length can be of 6-8 months for the first instance court.
To make the similar claim to the same authority more than 2 time is useless due to political reason everywhere.

Submitter amir musa — MULTAN, Punjab, Pakistan (as it is declared). اگر میں آسان طریقے سے جواب دینے کی تربیت کر رہا ہوں۔ 1. Identities: suspect mr aminullah & cnic (PK) number (censored by web site) of pathan family, phone is (censored by web site); victim is amir musa. 2. Alleged violations (misbehavior) fraud (looting) and fake advertisements. 3. personal injury: direct loss 13000 rupies. 4. Evidences - "own photo and payment photos to him" . Is it true? Explanations of Eyewitness. If a Pakistani national (citizen), Pakistani national residing abroad or visitor of Pakistan, excluding the accredited foreign diplomats and often members of the families of the diplomats, believes that some one violated his or her liberties and freedoms, religious believes, granted by the latest highest official of Pakistan, such person can fill the application by his hand or in printer, but sign by hand, and to send by post to any police office of Pakistan. The chief officer of that police office or his appointed and subordinated officer shall reply within 72 hours to applicant one of 3 descisions (1) on the redirection on the application to the other authority of Pakistan (2) on the commencement of the criminal proceedings, if the application is in the direct jurisdiction of the police office (point) (3) on refusal to commence based on the advertised criminal proceedings of Pakistan (article 154 of the Pakistani code of criminal procedure). The current complaint of amir musa does not look a complete application, and the evidences do not look reliable in order to conclude regarding fraud (looting, fake advertisement) for the chief of the local office of the district (city) of Pakistan. 11 evidences show no valid telephone number, no valid receipt of money and no check. Individual can visit the police office in person and the police constable of the reception of the police office can ask additional questions in order to satisfy the minimum requirements of the relevant article of the Pakistan Penal code, 1860 or the other Pakistan law and issue the receipt in the way of the registered copy of the complaint free of charge for the submitter (Pakistani national). The investigation of fraud is a power of police office of magistrate (district, city). Province is used by defense in Pakistan. If direct amount of victim''s loss is 13000 rupees, such amount can be sufficient in one category of crimes or insufficient in certain other categories of crimes in Pakistan.

Submitter Ibrshim — Dubai, United Arab Emirates (as provided by web site). Responder Pakistan International Airlines [PIA]. Explanation of witness. This web site does not disclose the ticket number, passenger phone numbers for passenger supporters and for supporters of air carriers in most complaints without the attached evidences. The Ibrshim's complaint is impulsive, that restricts to understand it in Urdu language. Every employee, who serves the passenger and cargo directly, of PIA must speak English and speaks English, Urdu and Arabic, if you are in UAE. The demand to transfer the phone call to anonymous employee over the PIA telephone line shall be ignored (rejected) by anyone. 2 PIA employees made 2 attempts to rebook the new flight for the paid amount over the phone number, which you submitted to PIA, in advance prior to the undated flight. So, PIA employees demonstrated sufficient care towards Ibrshim' needs in UAE after the PIA booked flight was cancelled, that was reported orally and electronically to Ibrshim. Is it correct? Later Ibrshim made 1 unsuccessful attempt. Now unsuccessful waits for the unknown booking for unknown date, from unknown airport in UAE. Happy waiting!

Passenger Rana Ashraf — USA, Responders Heathrow Airport, Gulf Airline, Pakistan International Airlines [PIA]. Bahrain airport Object: Lost Luggage.
No air carrier' passenger can claim the lost luggage or a compensation from the air carrier or from the operator of the airport, if such passenger failed to produce luggage check on the passenger's baggage at the destination airport after the touch down of the destination airport or to the air carrier 7 days after the arrival in destination airport. The claim of a passenger shall be supported by verified copies of the documents within 2 years after the arrival of the flight in Heathrow airport in all other cases of departure from Pakistan.

the extract of the dated decision number (--) of Islambad ... mag. of Pakistan
Plaintiff: Sheraz Ahmad, address, country.
Defender: representative of the Pakistan International Airlines, address, web site [PIA]

On (date) I, (authority, full name) of Islambad ... mag., Pakistan, verified the complaints the plaintiff to the defendant, where the plaintiff demanded amount that is equivalent to the sum of the passenger receipt for the PIA restriction to cross the boarder at Islambad International apt for the plaintiff on 17JUN2021.

On 2JUL2021 the plaintiff submitted the complaint to the Pakistan International Airlines at the web site.
The plaintiff attached copy of his Pakistan ID, copy of the PIA passenger itinerary and receipt record of 15JUN2021, undated extract from unknown screen with words "Covod-19", added that on 17JUL2021 the PIA representative (customers service or boarding staff, unclear from the documents of defendant in Urdu ) stopped the plaintiff at the border in Islamabad international.
The defender (PIA) maintained in their response, that they do not control the borders,
the responder provides the business of the air transportation.
On 17JUN2021 the plaintiff was unable demonstrate the valid COVID-19 certificate of the certified medical practitioner 50 minutes prior to the scheduled departure of P249 flight from Islamabad International Airport, Pakistan
The plaintiff added article 13 of the Convention on international civil aviation during the written defense (The laws and regulations of a contracting State as to the admission to or departure from its territory of passengers, crew or cargo of aircraft, such as regulations relating to entry, clearance, immigration, passports, customs, and quarantine shall be complied with by or on behalf of such passengers, crew or cargo upon entrance into or departure from, or while within the territory of that State.
The plaintiff did not provide other evidences for the support of his claim .

(Authority, full name) of Islambad ... mag., Pakistan found that the presented facts and arguments of the plaintiff during public hearings contradict with the rules of article 13 of the Convention on international civil aviation.

Pursuant to Article 37(d) of the Constitution, the claims of the plaintiff are rejected, the plaintiff can not submit the same claims against the same to the same court within 2 consequent years, the plaintiff can appeal to the appellate authority of Pakistan.

-------- This is the extract, not the valid decision of Pakistan --------

Submitter: N.kiyani ROWLEY REGIS United Kingdom:
The proves of the passenger and of the airline is PNR, or ticket, or baggage tag.
There are no evidences of the passenger and of the PIA flight in the complaint.
Such complaint does not fall with the meaning of "the passenger against the PIA airline".

Taiba tabassam — Bradford, England, West Yorkshire, United Kingdom
The proves of the passenger and of the airline is PNR, or ticket, or baggage tag, not the images of broken suites.
There are no evidences of the passenger and of the PIA flight in the complaint.
Such complaint does not fall with the meaning of "the passenger against the PIA airline".

the extract of the dated decision number (--) of Islambad ... mag. of Pakistan
Plaintiff: Izhar Ul Haq, address, residing country: USA
Defendant: the Pakistan International Airlines, address, web site [PIA]
Defender: full name, representative of the Pakistan International Airlines, address, web site [PIA]

On (date) I, (authority, full name) of Islambad ... mag., Pakistan, verified the complaint of Plaintiff towards the Defendant, where Plaintiff demanded unidentified amount in the form of "[censored] you", that is equivalent to
the sum of the unspecified receipt along with the copy of booking number 1A2465, which had been issued by Defendant.

On 15AUG2020 Plaintiff submitted the complaint towards Defendant at the web site.
Plaintiff attached
(a)number of the invalid Pakistani ID (passport No BE6398971),
(b)copy of the itinerary - booking summary, issued to Plaintiff,
(c) correspondence dated MAR18, MAR24, of unidentified century, containing the amount "[censored] you" with the unspecified party.
Further, Plaintiff alleged that he was awaiting for 2 months until the stated flight will be resumed "from Italy to Pakistan though Sky scanner online services", following his knowledge (unidentified)"flights were canceled" and "they are completely banned to Europe".
Further, Plaintiff expressed dissatisfaction with the services of Defendant ('Both of them are not giving my money and now they are not picking up my phone...")

Evaluation of the admissibility of the claim.
The 15AUG2020 complaint fall within the jurisdiction of USA, Italy and Pakistan.
Defendant is not represented legally neither in USA, or in Italy.
Consequently, the single applicable jurisdiction is Pakistan in the present case.

Article 10a of the Pakistani Constitutes states: "For the determination of his civil rights and obligations or in any criminal charge against him a person shall be entitled to a fair trial and due process"

Article 19 of the Pakistani Constitution states: "Every citizen shall have the right to freedom of speech and expression, and there shall be freedom of the press, subject to any reasonable restrictions imposed by law in the interest of the glory of Islam or the integrity, security or defence of Pakistan or any part thereof, friendly relations with foreign States, public order, decency or morality, or in relation to contempt of court, commission of or incitement to an offence"

Article 19 of THE CODE OF CIVIL PROCEDURE, 1908 (last revision 2016) states:
Where a suit is for compensation for wrong done to the person or to moveable property, if the wrong was done within the local limits of
the Jurisdiction of one Court and the defendant resides, or carries on business, or personally works for gain, within the local limits of the Jurisdiction of another Court, the suit may be instituted at the option of the plaintiff in either of the said Courts.

Part 1 of Article 24 of the WARSAW CONVENTION, 1929 states:
In the cases covered by Articles 18 and 19 any action for damages, however founded, can only be brought subject to the conditions
and limits set out in this Convention.

Last clause of part 4 of Article 22 the WARSAW CONVENTION, 1929 states:
sums may be converted into any national currency in round figures.

The Plaintiff's demand expressed in terms "[censored] you" does not constitute national currency in round figures.
Thus, the demand of Plaintiff against the Defendant is inconsistent with part 4 of Article 22 the WARSAW CONVENTION (CONVENTION FOR THE UNIFICATION OF CERTAIN RULES RELATING TO INTERNATIONAL CARRIAGE BY AIR, 1929
Plaintiff did not provide other evidences for the support of his claim towards Defendant.

Pursuant to Article 37(d) of the Constitution, the claims of Plaintiff "[censored] you" are rejected.
Plaintiff can not submit the same claims to the same court within 2 consequent years.
Plaintiff can appeal to the appellate authority of Pakistan.

Position of the authority. Signature.
-------- This is the extract, not the valid decision of Pakistan --------

Article 11 (1) of CONVENTION FOR THE UNIFICATION OF CERTAIN RULES RELATING
TO INTERNATIONAL CARRIAGE BY AIR, SIGNED AT WARSAW ON 12
OCTOBER 1929 (in force in Pakistan since 12 April 1973):
The air consignment note is prima facie evidence of the conclusion of the contract,
of the receipt of the goods and of the conditions of carriage.

Mr. Nosheen Akhtar:
the above responses (comments to the complaints) assist to understand the minimum requirements towards the passenger, when he or she or they submit the complaint in public.
As to the claims on weather conditions (rain) at Karachi, the air carrier responsibility varies, depending upon all circumstances of an air incident and of the said suitcases.

Salam!
1. In disputed relations, the public law of Pakistan and of London city require the injured party to present at least 1 evidence of the 19APR PIA flight from Islamabad terminal.
There is no such evidence in the complaint.
2. PIA air carrier, including subsidiaries, is not responsible for the observation of social distancing among different people. PIA was set up for the air transportation of passengers between airports, according to the international and local standards, aiming to receive profits in figures. Thus, the claims on distancing shall be addressed to the local nearest police office.
The international air transportation do not deal with establishing of social distancing between passengers, except those, which are set forth in the Convention on international civil aviation, its 17 Protocols and IATA rules.
3. The international civil aviation does not deal with the indefinite prediction "...if the water get to the electric wires than we could have been in a serious problem".
Article 3d of the Convention on international civil aviation states: The contracting States undertake, when issuing regulations for their state aircraft, that they will have due regard for the safety of navigation of civil aircraft.
4. As regard to the quality of lavatories of the civil air craft, there are no rules of ICAO governing the quality of the job of cleaners, but there are IATA recommendations and Skytrax competition.
The last indicator is independent and the most important in the civil aviation market for international civil aviation (industry). If the passenger considers, that the PIA air carrier was conducted the paid flight with substantial violation of personal believes, the injured passenger can hire a lawyer for charging the the opposite defined party in civil procedure.

The complaint is not a gossip.

Waleed Afridi USA:
staff misbehave on boarding
Question:
What was the essence of misbehaving against you during 27 January 2020 PK 284 flight?
Waleed Afridi USA:
"poor management"
Question:
What might be "good management with customers", pursuant to the undisclosed ticket of the passenger, during 27 January 2020 PK 284 flight?
Waleed Afridi USA:
"when i complaint, he take my passport and say i will say to airport security"
Question:
who was "he", who had taken your passport against your will, within which circumstances?
Waleed Afridi USA:
"worst quality of food ( not able to eat) "
Question:
What was written on quality of food in the ticket? The pictures do not produce the quality of food, notably, if the passenger does not know the basics of photo production for public use.
Waleed Afridi USA:
"they laughed"
Question:
Might undefined "they" cry during all the flight for your personal satisfaction and for the satisfaction of other passengers?
Waleed Afridi USA:
"those passanger are labour in UAE, not even knowing how to complaint online, "
Answer:
The PIA passenger's duty does not contain the one of complaining. the passenger can hire a lawyer,
if the passenger reasonably believes that his or her or their freedoms were violated during 27 January 2020 PK284 flight from Dubai.
Done in Pakistan.

Mr T R Afzal [protected], [protected], London [protected] - it is like ID of the submitter looks for visitors.
This public site is beyond the control of the Pakistan International Airlines.
The Pakistan International Airlines have their registration in the United Kingdom since 1956.
The cancellation of a flight is not the unique quality of the Pakistan International Airlines,
The frequency of the cancellation, the absence of the services or irrelevant questions during the calls is one of the characteristics of the services of an air carrier.
The limitation time is 2 years, following the last communication between passenger and air carrier, until the British law provides the extension of the term.
If a passenger is able to hire the lawyer (solicitor) or a legal professional, the passenger can save his nerve system, win refund, the reasonable compensation for material losses and sufferings due to failure to act of the management of the air carrier.
The Pakistan International Airlines is, allegedly, a property of the government of Pakistan.