Palmer Administrative Services
Reviews and Complaints

I am writing to express my concern and seek a resolution regarding the warranty coverage on my 2011 Dodge Dakota (VIN: 1D7RE3BK5Bs580870), which I purchased on January 3, 2024. The warranty in question is a powertrain enhanced warranty under service agreement number AAPL125623 that is supposed to cover specific parts and repairs.

On June 10, 2024, I noticed a leak in the coolant pump and the coolant belt of my truck. Consequently, I took the vehicle to Mooneyham Auto for repairs. They completed the necessary repairs and I picked up my vehicle on June 11, 2024. During the repair process, Mooneyham Auto attempted to contact your company several times to authorize and process the warranty claim. Unfortunately, they were unable to reach anyone from your team.

On June 19, 2024, Mooneyham Auto informed me that they had not received payment for the repairs. Following this, I contacted your company but was unable to speak with anyone in charge of claims. I was told that someone would reach out to me regarding this issue, but I have not received any further communication.

As a result, I had to pay Mooneyham Auto out of pocket for the repairs. The repairs for the coolant pump and the coolant belt are clearly within the coverage of the powertrain enhanced warranty.

I am requesting reimbursement for the amount I paid to Mooneyham Auto for these covered repairs. Please expedite the reimbursement process to resolve this matter promptly. This situation has caused significant inconvenience, and I expect prompt action to rectify it.

Enclosed are copies of the repair invoice and the payment receipt. Please contact me at your earliest convenience to confirm the reimbursement and avoid any further issues.

Thank you for your immediate attention to this matter. I look forward to your prompt response and resolution.

After receiving a message from the car dealership that my claim was denied. I have called Palmer several times and left several messages to receive my denial in writing. I have not received a call back or the written denial. This company takes your money and found any and every reason to deny your claim and do not want to send you any verification and in this way you do not know if your claim was really denied and this company maybe keeping your money.

I was being charged for extended coverage on my car. The billing company told me they could stop payment to Palmer and gave me my policy number to cancel it. When I called Palmer, they told me, I had to call another company who was providing the coverage. She told me to consult the handbook on how to cancel. Not helpful, not sure they're legit.

I purchased a vehicle service agreement with this company and when i finally tried to use it at about 5 or more authorized mechanic shops no one accepts this warranty agreement and the company does not provide you with a list of anyone who will accept their service agreement. This is a total scam and rip off. So basically your just stuck and still have to spend money out of pocket.

$129/month covered almost nothing. All work on engine has to be pre-approved causing further delays in getting your vehicle back. Their customer service department is hostile, unhelpful, and transfers you as soon as they think you want to quit. I never signed a contract but got snookered into buying this from a clever telemarketer, yet Palmer requires written notification to cancel the "contract" or it goes to a collection agency.

I was lied to about coverage and when I called to cancel I was instructed to mail a letter when I never signed a contract to begin with. I was also told twice that i would be issued a refund for my troubles for 2 months at a pro-rated rate. I called today and they told me that I was not going to be issued a refund on a month to month payment! The company is a scam for sure and needs to be shut down. Lying to customers is not good business!

This company calls both our our cell phones asking us to add a maintenance plan for a car that we do not own and never owned. They have been calling for over a year. We click two to opt out and they still call. when we click one to speak with someone, we ask them to remove us from the list and they hang up on us. They still call almost every day. We asked their company name and they said "Dealership Services" working under Palmer Administration. They call from different numbers every day.

This company is not reputable. I cancelled my service agreement at the midpoint of the service term due to their refusal to pay a legitimate claim. I satisfied all required documentation and criteria to receive a prorated refund of my service contract cost. I have been told over and over that my refund was in process. I have been given specific dates that the refund would be in the mail. This has now gone on since August . It has now been over 8 mo this and no refund has been sent to me. I am owed over 1,000. This company is crooked.

Every excuse not to honor a claim. Told my repair center I was not covered and that I cancelled the policy. When I called back to discuss the lie they said the VIN was wrong. My turbo blew and ruined the catalytic converter by blowing oil through a result of the turbo and would not cover any repairs except the turbo only and tried to get out of that too with all kind of policy excuses but no explanation for payments on time every month and up to date. SALES OVER EXAGGERATES COVERAGE. DIFFICULT TO FILE CLAIMS. COVERAGE VERY LIMITED. UNCOOPERATIVE WITH SERVICE GARAGE.

Save your money, do not use Palmer for your extended warranty coverage. For the amount of money you pay out for "peace of mind" when something does go wrong with your vehicle, it is not worth it. I will end up paying over 3,000 grand for my coverage through them, but when I actually had something wrong with my vehicle, they were hard to get ahold of, did not have clear communication with me whatsoever, and hardly covered anything. In addition, I took my car to two different shops and both repair facilities said this organization was by far the hardest claims company they have ever had to work with. You are better off saving your money and using it when needed than paying for this extended warranty through this company. I hope this keeps you from making the same mistake I did in choosing this extended warranty insurance.

Paid for one month no paper work sent after repeated calls; still no contact sent to review or look at! Called to cancel they stated I would need to send a written letter to cancel! A sham! There was no signed contract by me *** the so called manager is not professional in any way very confortational on phone and very arigunt a true horses ***! Ocean city nj office Also called numerous times to resolve ands female hung up the phone! Asked Carlos for a email copy of the signed contract and he refused! Carlos stated to me giving my credit card number to him is the contract and I only have 30 days to cancel! This is not legal in any state or NJ. Changed my credit card so no future payments will be made I also recorded phone calls for future training as they do say ,works both ways. be ware potential users! A sham all the way! Will be leaving negative very bad reviews all over the net!

TERRIBLE COMPANY, and definitely would not recommend. The customer service is horrible and rude. Called to cancel for deceased father and was told to submit death certificate to an email. When no response, I was later told I had to submit in writing. Even after submitting documents and being specific about cancelling, company keeps having additional hoops to jump through. They finally sent 1 check with no information on how they prorated or came to that amount. When I questioned, they again said I have to submit my request in writing (When it should have been included with the check)...submitted in writing and STILL didn't get an answer. They ended up sending me another check, more in line as to what was paid, but I was still never given a breakdown. I was REAL close to small claims court. All of this took almost 4 months. I would NEVER purchase anything from this company. Don't even want to give them 1 star, but looks like I have to in order to proceed with post.

Never again will I use this company. I purchased a new vehicle so, I needed to cancel this service. when i called i was advised where to find the cancellation instructions. they require that you mail a "letter" how outdated is this process.. come on we are in 2020 so much is done electronically to make things more smooth for the consumer and expedite processes. when i made this comment to the "manager" who so happened to answer the phone he basically said I should read. he was rude to say the least. I called again today, as I had shipped the documents requested not realizing that this is going to a PO BOX I was receiving notifications that the package was undeliverable, when I call to try and get a physical address to have this rerouted I was advised that they do not have one.. "the cancellation department mail goes to a PO BOX" end of story. Why is this so difficult. Now, I lose another couple of weeks trying to cancel this.. DEFINITELY NOT A COMPANY I RECOMMEND AND WILL KEEP THEIR INFO HANDY SHOULD I GET ASKED ABOUT THEM TO MAKE SURE THEY DO NOT GET THAT BUSINESS.. BE WARE!

Purchased 8/21 (Friday) from Krista. Said her company was *** connected to Palmer in Ocean NJ. Assured us she was affiliated with our local Honda dealer. Dropped monthly fee from $149 a month to $119 with approval from manager/supervisor whom she patched in on the call. He had the last four digits of my credit card (puzzle how/why he had that). Saturday we really looked at current extended warranty and it doesn't expire soon - 7 more years! Monday, August 24 I called Krista's number to cancel and got message all representatives are working from home because of Covid-19. I left cancellation message. I called Krista's number that day and every day through 9-1. Today (9-1) I Called Palmer and told person I wanted to cancel. She transferred me to the same number I have been calling since 8-24! I called back and told the lady not to transfer my call, I proceeded to tell the events and I realized I was talking to NO ONE! I called back and a guy answered and I just started telling him the events and, again, realized I was talking to NO ONE! Today I decided to write a letter to Next Auto Protection (holds contract, I guess) AND Krista *** is listed as Protection Specialist AND their phone number is the same number I have been calling since 8-24! So who does Krista actually work for? Never ever again with any of them.

Biggest waste of money I have ever spent, They mislead you into thinking you have peace of mind when owning your vehicle. I pay my monthly payment on time every month and try to make my first claim only to get the run around. I should have known it was to good to be true, company closes at 6pm and is closed all weekend so no authorization till Monday, then they need to send an inspector out, could be 3 days to get one out, then they only authorize $300.00 of a $900.00 repair. When you try to call customer service to complain they hang up on you. I cannot stress this enough BUYER BEWARE, do not purchase a warranty from this company PALMER ADMINISTRATIVE SERVICES. I have paid close to $1800.00 into this warranty thinking I was covered and just given the run around, They offer rental car with the warranty but will only pay $30.00 for every 8 hours of labor and only after they have approved your claim so in my case it has been 6 days of no car and they claim it should take 4 hours to fix so they will pay $15.00 toward a rental. They also only pay $100.00 an hour in labor too. What major dealer only charges a $100.00 an hour? You will be on the hook for the remaining. They authorize aftermarket parts to repair your car not OEM parts. They are worthless I will never trust any warranty company again. PALMER ADMINISTRATIVE SERVICES. do not trust them, do not waste your money

I called in to get a roadside assistance going and I was told that I was not in my 30 day waiting period? I signed up for my coverage on Aug 8th 2024 and called in today Sept 11 2024 to get roadside service to get my vehicle to the shop, The lady tells me that I'm not in my 30days yet? I am in my 30day waiting period, it matured Sept 8th 2024.. So she tells me that she needs to cancel my policy?

I just got his service plan and my 1st time trying to use it I'm not getting any help with it?

Found in contact that they will not repair or replace warn parts. All parts are warn from day car off production line. This contractual limitation invalidates contract as all parts are warn. Considering clas action suit based on what I was told and wat the would allow. Bbb has 5 complaints pending. My one claim was refused as the said belt failure was due to wear wen it had not reached mfr. Replacement mileage off 100k. It was only 70-75% of that. Repair was $1000 ish..most from belt breaking other things as it started to fail. It was a partial belt failure. They refused claiming wear was cause. They currently have 5 complaints pending with BBB. Frank Stannard

I filed a claim on 7-6-2023 and it was approved. I still have not gotten payment. I have called and waited on hold for over 3 hours. I have also sent several emails with no response regarding my payment. I also contacted customer service 3 times and they said they were going to contact them every 30 minutes to call or email me. I still have not gotten any response.

I purchased an extended warranty with Palmer in 1/14/22. I recently tried to get prior authorization for repair of latch on 2013 ford edge. Car kept saying door ajar. I went thru the proper procedures to get authorization. It’s been 3 weeks and I have not heard from anyone. I left several voicemails as well as emails to the claims manager with no response. I paid the for replacement of latch. I followed proper procedure to have cancellation of warranty. I have left messages was was informed it could take up to 8 months for refund.