Papa John's’s earns a 1.9-star rating from 225 reviews, showing that the majority of pizza enthusiasts are dissatisfied with their meals.
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customer cheating, illegal business practices
Papa John's, Sachse, TX
Copy of complaint filed at their corporate office in Louisville, KY.
I was appalled yesterday when I viewed my credit report and saw a charge for $25 in collections. After researching (calling Security Check), I discovered that it was for a check written in 2003 in TX when visiting. The check was apparently declined for whatever reason, I would not remember, but cleared a second time. So your company apparently charged a $25 check fee, but the check was not returned, it cleared the second time and was paid! I have not had experiences like this but maybe twice in my 44 years, but I would think that a fee would be charged if no money was collected? The (rude) person at Security Check said that a letter was sent to our PO Box at MCChord Air Force Base to notify us of this, but obviously we never received it. We may have been deployed at the time, I honestly wouldn't remember. So 4 YEARS LATER, we have the misfortune of seeing it on our credit report as a collection, which must have recently been added because we check it often. Please tell me, if you could research and locate the information to file a credit discrepancy, why couldn't a more thorough system of contact be made? Or, maybe give the person the benefit of the doubt? So basically, your company ruined my credit, which caused my home equity to be declined, and all for a stupid $25 fee, and you still got your pizza money. This in my opinion is illegal, or should be. How and why do you feel the need to take advantage of people this way? Is it in your nature to try and get your extra buck any way you can, even if it means hurting them? I have lost absolute and complete respect for your chain and will NEVER purchase from you again. Also, I on a consumer complaint system on the internet, so that other people will be forewarned about the business practices of your company and how you want to cheat them.
delivery driver took my money!
My family and I ordered from Papa Johns Store At 4535 Falls Road tonight almost $30 worth of food. I had just gotten a $50 bill changed for my meals for the upcoming week, and I had the money with tip a total of $32 ready for the delivery person. When this person came I mistakenly gave him the $50 and not The $32. I realized this and ran out to try and...
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Overview of Papa John's complaint handling
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Papa John's emailsconsumer_services@papajohns.com100%Confidence score: 100%Supportrene_kesterson@papajohns.com93%Confidence score: 93%
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Papa John's address2002 Papa John's Blvd, Louisville, Kentucky, 40299, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 10, 2024
Most discussed Papa John's complaints
Your manager Aaron, at the store at 2700 David Dr. Metairie, La. 70003 on 1/7/24 at 5:30 pmRecent comments about Papa John's company
Ignored by corporate / they don't care about service
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It's your own ###ing fault you ###ing idiot. Go walk in front of a bus.
You will never order Papa John's again because you couldn't keep track of your finances, couldn't remember, etc. Not your fault?
Papa John's didn't write your bogus check. You did. Get over it.