Papa John's
Reviews and Complaints

Dennis the manager at 6:25 pm on 11-19-2015 was rude obnoxious and insulting on the phone after inquiring about an order I placed at 5:05 pm today and then cancelled my order and hung up on me, and then refused to come back to the phone after 6 calls back to re place my order. Totally unacceptable when you have kids awaiting food for now going on 2 hours! After being told it was on the way at 5:45pm. Only to find out they never made the order, and then a rude manager canceling it and hanging up the phone on me as I'm speaking. My original confirmation number for papa John if they care is [protected]!

I made on order for delivery this morning on the Internet for the pizza to be delivered at 5:15 pm and it did not show up until 5:45 pm then when he showed up he was rude and when he left he harshly told my cat to get out of his way. Then I called Papa johns in Lexington Vi where it came from and told them they were also rude. The guy that answered the phone his name was Mike and the delivery guy all I know is his license plate number was WEBTEK. I think I should receive a free pizza for the aggravation

I ordered a pizza for delivery at 1:11pm June 13th order number 0022. It came in great timing. My delivery lady was professional Jane Ladson. Unfortunately as I sat down to eat my pizza it was not FRESH! Come on papa Johns I love the cheese and flavors of the pizza. This pizza wasn't cooked all the way, flavorless, not hot upon delivery. I'm very disappointed to have spent almost 20 bucks on a Large pizza that wasn't made the papa johns way. After biting into a slice of doughy pizza not cooked all the way I will not be ordering for my family another papa johns pizza. Maybe it's the area since we just moved because I have never had a complaint until moving to Clinton Md and ordering from #1295!

I'm Janet from Irvinghton nj and I order a large pizza and got one small jalapeno, for a large pizza. I call the manager he put me on hold for almost 20 min. When we got to talk and ask him why I got a small jalapeno and why not 2. He got rude and disrespectful I did not finish talking he jang the phone on me. Then try call back they did not put me back to the manager. Not buying at Irvington will not recomended to my friends. They should have manners on how to treat there coustumers.

There is a delivery driver for Papa Johns Pizza in Killeen, TX who really just freaks me out. I work at a nice hotel & he comes into the lobby and takes all the cookies and pours himself a lemonade & then leaves. It sounds funny, but he is not working and wearing his "Im a gangster" garb. He has tattoos all over his face and acts and talks like he is high. Anyway, he came to my house the other day to deliver my pizza. Its about 60 degrees out and tried to plead with my husband that he should come inside because its so cold outside. My husband said "No, I have dogs inside & there is no way you're coming inside." This Papa Johns guy said, "Oh come on man Im not scared of dogs!" ~Anyway, this guy. He's a creepo. Im not ordering pizza again b/c I don't feel safe.

I have come home many times during the past two years to have one of papa johns violent drivers on my rear bumper for miles! They drive with their headlights off in the dark, rain, fog, and winter. They speed through flashing school zones. They speed past stopped school buses with thier red lights flashing. They drive on your rear bumper! The jerk in and out of lanes, between vehicles.

And I have reported this several times to corporate, and they dont give a damn! They just keep hiring more and more violent drivers!

Dont do business with them! Keep your kids and yourself safe on the streets! Dont do business with them and they cant hire violent drivers!

I worked for papa johns pizza since 1998 off and on I really do love the job but as of october 10 2012 I guess I was let go because of an accident that happened on january 19 2012 for no proof of insurance when it all was taken care of by another insurance agency and everything was taken care of and then all of a sudden I cant work because I dont have proof that I had insurance at the time of the accident because of not holding on to extra documents that I had no controll over the job that I was performing I had no way of access to be able to get this proof that I need but the lady states that if I had it I could go back on the road I fell that I was discriminated against because if she would have needed it then I could have had the information she needed why almost 9 months after the fact I really fell that I was targeted and I have no choice but to seek legal council after I told what had happen to chris baker gm of 3604 gallatin rd 37216 store number 460 he acted like he didnt want to even talk about it and that I fell he will not even sign off on my unemployment this was wrong doing and things to me are not adding up if she was behind on all the paper work thats not my fault so why out the blue I ask you I do have a family to support and this just dont make since yours truley thomas j blair sr.

They didn't allow me to use an online coupon online.

Re: Complaint submitted by customer, Ticket #PJIA-8UW2CR
[protected]@papajohns.com

Jun 2 (2 days ago)

to me
Dear Online Customer,

Thank you for contacting us! We apologize for the confusion but the code
that you mentioned is a code for the store and has never been set up for
the website. If you receive a coupon or flyer in the mail most of the time
it is only available when you order over the phone with the store. If the
deal is for online it will say on the coupon order online and use this
promotion code, and then list the code. If it does not have a specific
promotion code on it then again you would have to order over the phone. You
may also use the special offers listed on the website. Again we apologize
for the confusion and hope you have a great day!

Operations Call Center
Papa John's International
[protected], Option #2
Staffed 9am to 3am EST, 7 days a week

Order Pizza Online @ www.papajohns.com

Consumer
Services/IS/Corpo
rate/Papa Johns To
Consumer Services/IS/Corporate/Papa
06/02/2012 08:16 [protected]@Papa Johns
PM cc

Subject
Complaint submitted by customer,
Ticket #PJIA-8UW2CR

COMPLAINT: This customer has submitted a complaint. Once you have spoken
with the customer, please contact the Consumer Services Team with details
of how this incident has been resolved. Please advise us by email at
[protected]@papajohns.com or by fax [protected].
Thank you for your immediate attention to this matter.

Customer Information:
Name: Mr. James West
Address 1: 828 Chestnut St.
Address 2:
City, State: Adrian, MI
Zip Code: 49221
Country: USA
Home Phone: [protected]
Mobile Phone:
Email: [protected]@gmail.com

Incident Number: PJIA-8UW2CR
Incident Status: Open
Date Reported: 6/2/2012 8:07:16 PM
Comment Type: Problem/Complaint
Primary Category: Website/Online Ordering
Subcategory: System Errors

Description:
I tried using a promo code on a coupon when I ordered my pizza tonight and
it wouldn't work. What is wrong with you people? The coupon code is MS11A
and it didn't work. I am very angry about this.

This communication is intended only for the use of the individual or entity named as the addressee. It may contain information that is privileged and/or confidential under applicable law. If you are not the intended recipient or such recipient's employee or agent, you are hereby notified that any dissemination, copy or disclosure of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately via email and delete this communication and its attachments without making any copies. Thank you for your cooperation.
James Alan West

Jun 2 (2 days ago)

to Consumer_Servi.
You're wrong Bubba. The coupon says "To order online go to WWW.papajohns.com and enter promo code MS11A. Are you wrong or am I wrong? Because I think I read it right and used it correctly just the way it says to use it.
James Alan West

Jun 3 (1 day ago)

to Consumer_Servi.
What is the address of Papa John's CEO? He needs to know how incompetent you people are.

I went online to order from papa johns I put in my credit card information then the site shut down. I called to order a pizza then when the delivery got here the lady had both orders and id been charged for both I told her I jjust wanted the ine pizza that I called in the manager said he canceled the, other order and that the money would gi back in my account it hasnt yet. The manager, was rude and impolite he didnt even apologize I will not order from them again on top of that it took over an hour to get the pizza.

I use to love Papa Johns Pizza, but the last two times I ordered a pizza and apple pie for delivery - I was
extremely disappointed. Two hours after the first order was made, I phoned them about my order and
they said it was mistakenly on the pick-up list. So, another 45 minutes later, they delivered the two-
topping pizza minus one of the toppings, and an apple pie with no apple. I thought it
was just a crazy busy night - a fluke, so I made another order for delivery a week later. This time, the
pizza didn't taste right, and the apple pie (with diced apples) was really soggy and fell apart. I
just want the manager to check over the quality of their product. I tried to tell them over the Papa
John's site but don't think it got through. I don't want to identify myself in case I someday decide
to try to order from them again. - Just don't want an additional "mystery" topping placed on my
pizza by a ticked-off employee.

I want to express how disappointed I am with the Super Bowl free pizza promotion because on the top right of the email said ''Watch the game and watch your email on Monday morning for results and directions on how to REDEEM!' which misled me into believing that I'll receive the email with directions on how to redeem for being a subscriber to the Papa John's email list. Since I didn't get the email, I did some research and finally learned that I also had to enroll in Papa Rewards which turned out not to be the same as my Papa John's registered account online... Very disappointed...

So, Papa John's did a Superbowl promo code giveaway where "if America won the coin toss, they would win a free pizza and a 2 liter". America "won the coin toss" and I received a promo code that I could put in on the website. This is the lovely little chain of events I've encountered so far...

I actually managed to get through their phone line today after 40 minutes on hold (Better than the day before when all I got was a busy signal).. I had the promo code sent to me, actually put in an order and ended up having to cancel it (so it didn't work any more)|. Originally, I called the store that I put in the order for because all I got when I called the 877 number (their online customer service number) was a busy tone.. The person that I spoke to at the local restaurant was the one nice, helpful person in this experience.. I told him about the number being busy so he gave me the email (doing his best to be helpful)!. So I emailed them.. After explaining the situation and asking what I could do, the reply I received back was an explanation of what the promo code was for (so my email wasn't actually read)'. I sent back another email as this was not what I asked and they sent back a reply saying that the store would have needed to cancel the order for the promo code to work. I replied to this asking what I should do as the code still didn't work and they stopped replying. When I called today (again, 40 minutes on hold) the customer service person mumbled his name (twice) to where I couldn't understand it properly where the rest of his speech was perfectly audible, interrupted me 3 times and then proceeded to tell me that the only way he would look it up for me is if I had the order number from the order I had had to cancel. I told him I did not have it on me (at this point, I was on my way to work because I did not think I would be on hold for almost an hour. I also thought their system for looking these things up would be a little more efficient i.e. being able to look it up by email or the promo code itself). After I told him this, his reply was a snide "Well I guess you better have the information with you next time". It wasn't even that that got me completely, it was the fact that I could tell, by his voice, he was smiling as he said this and during the entire conversation, he was incredibly rude and took a tone with me when I tried to tell him at the beginning of the conversation what had happened. Their customer service is awful, this is a nightmare and at this point, it's not even about the * pizza, it's the fact that I've been treated so disrespectfully by those who are supposed to actually be helpful human beings. The only helpful, nice person was a local guy at my local restaurant. I will NEVER order ANYTHING from Papa John's EVER again.

Well this happened a while ago and I never really did anything about it. I ordered pizza and cheese sticks for my family about 8 months ago and everything was ok but I was eating one of the cheese sticks and felt a crunch and spit it out and it was a small peice of glass. It cut my gum line a little, nothing to severe. I just sort of let it go but lately I was thinking I should make other people just in case. I did contact manager who was nice (i guess in her own way). But she told me it had actually happened before and it was a manufacturing things and not there fault. Anyways if anyone else has this problem you should probably do more than I did.

I ordered two pizza's from Papa Johns they told me it would talk 30 to 35 minutes for the pizza to be delivered. They had the correct address and cell phone number. After 50 minutes passed I called and they were rude because they said that they had a customer holding. I explained my 50 minute wait and they said the pizza should be there in just a few minutes. I called back when we had been waiting 1 hour and 16 minutes the manager I spoke with was Bob Cancle. He said the pizza was on it's way and if after it arrived we wanted to call back he might give me a credit for the next time I ordered Pizza from them, he also said he might give me a credit. At what point did he not understand that I was lied to! The pizza took 2 times longer to get delivered andwas not the hot fresh out of the oven taste is I was expecting; no it was barely warm and soggy pizza. If they had of told the truth from the start I would have picked it up myself!

I grew up in the late 40′s & 50′s when authentic pizzeria were operated by italian immigrants. The crusts were thin & crisp, they put lots of cheese, pepperoni, & lots of mushrooms for those that liked that. They also had italian ham which was quite a bit spicier than american ham. That my friend was good authentic italian pizzi!

This crap they produce today, thick soggy crust, pineapple, chicken, fish, etc. Etc. Puke, gage.

Then there’s that god forsaken monstrosity called a chicago deep dish pizza

Eight month ago I placed an order for a large thin crisp crisp pizza with cheese, pepperoni.& mushrooms & I ordered extra cheese but the guy making it put maybe a half an ounce & charged me $1.50 so I got pissed & told him I wanted three extra helpings of cheese he then put one ounce more cheese, then I asked for a double order of mushroom. That pizza cost me over $20.00. & besides that it tasted like # & I through it away & swore never to eat at papa john’s
. Better ingredients my # & if the pizza was good it would be worth $20.0 but papa john’s
Isn”tworth$5.00 because of the skimpy topping, it’s not real mozzarella, or it is the cheapest you can buy, same thing for the pepperoni. These others= wolf gang puck etc. Taste like #!

What they call pizza today is a basardized pizza! The original italian pizzas were delicious

I called in an order for Papa Johns on Feb. 6th, 2011 around 5 pm and they said it would be ready around 6 pm. That was fine but when I got to the store it was at least 50 people waiting in line. I waited over an hour. I know this was the day of the Super Bowl but they should have accommodated for this. There were people who had e-mailed their orders in at 1 pm that day and were still waiting when I left. The store I am referring to is Papa Johns on Timberlake Road in Lynchburg VA. My first thought was to go to Pizza Hut but then I thought I would try Papa Johns. This made me not want to order from your store anymore.