PayPal
Reviews and Complaints

On July 5, 2019 I sent money via PayPal to my son. I sent as money to friend or family. It said on the webpage that it would be paid from my bank account and expected completion date was the 10th of July. To me that would mean that the 10th is the latest it would be. Maybe the 11th at the latest. The money was taken from my bank on the 8th of July. As of the morning of the 9th, the money was still on hold so i called PayPal. I know the money was processed by the "FED" because i verified it with my bank. This is where things get nasty, deceitful and to me fraudulent. I spoke to the first customer service representative that lied to me repeatedly.
First, i was told that there was nothing i could do because my bank had not processed the echeck yet and they did not have the money. Lie #1. My bank verified that the money was taken and sent to them on the 8th.
Second, I told the rep this and he told me that the FED had not sent them the money yet. Lie #2. My bank confirmed that the transaction was "completed". I could not even cancel the payment because the money was gone!. I told PayPal they needed to find the money. He said it was out of his hands.
Third, When i was told there was nothing i could do, i requested to speak to manager. The rep told me and said there is no way for me to get transferred to a manager. Lie #3. Everyone has a manager that they can refer people to in America. I challenged the representative who put me on hold for 8 minutes and then hung up on me.
So i called back, I spoke to a very nice young lady that repeated the same things to me as the first Rep. but she told me that the money was being processed as an ach through the Automated Clearing House in the FED. I told here that the money had already been processed through the FED and out of my bank. she said that is was an ACH and the FED takes longer for that. Lie 4. 99% of the banks process ACH transactions through the FED in 48 hours. I challenged her to this but gave her the benefit of the doubt. I agree that i would wait the 48 hours.
Now, simple math. if fed processed the ACH out of my bank on the 8th the money has to be in their account no later than the 10th which is what the estimated date of completion is. Correct? Is my math correct? Sooooooo, today is the 11th and the money is still on hold.
Today, i called PayPal again. Once again, i got the standard answer that they do not have the money yet, This is now 5 business days. 7 days including the weedend which does not count. I am not buying this. Would you? I was told that PayPal still does not have the money which is concerning to me because they took it on the 8th. I aksed for a supervisor and before the rep could tell me that they could not get one, i told her that i was sick of the lies and i knew she could get one on the phone for me. She said please hold and after a 27 minute wait. I got a supervisor. the supervisor listened to my concerns and then told me there was nothing they could do because they dont have the money yet. I told him that they took the money, they need to trace it. All banks in the US have a way to trace transactions. that is when he told me that they are not a bank, just a online payment clearing house. That they dont follow the same rules as banks. I need to wait until the money get to them. that it could seven to ten business days to clear. that means that my son may have to wait until next thursday the 18th to get the money and i am out that money. I have to take more money out of my pocket because PayPal was not up front and honest. If the money was not gonna be released until the 16th, 17th or 18th, they should have said that and not been deceitful in their wording and practices. This is shameful. i have used PayPal over the years and never had a problem like this. Their greed has gotten the best of them and they are all about the money even if it means screwing their long term good customers. I will never do this again. from now on, i will send money Western Union via the phone App as it only cost $5 if i setup on my phone app and pay in store. WARNING to everyone. DO NOT GET SCREWED BY PayPal. DO NOT USE THE PAY WITH BANK ACCOUNT FEATURE. YOU TOO WILL END UP SCREWED LIKE ME.

Hi,
I have transferred funds from my US Paypal account to India Paypal account amount USD 500 on May 2nd 2019. The amount was received in my India Paypal account on May 4th 2019 after deducting charges of USD 26.31. INR 31, 866.18 was transferred to my bank account on May 4th.However till date there is no credit in my India Bank account.

I have been following up with them since then having sent several messages and phone calls. After so much of follow up Paypal responded that a DD will be sent by 9th June for ₹ 31, 866.18 INR. However till date I have not received the funds. On 14th june 2019 they gave me a Bluedart reference number that the DD is sent. On checking with Bluedart they confirmed that the reference number is incorrect. On 15th june 2019 I got a message that they are unable to track the transaction and want more details from me. I have provided transaction details. Below are date wise communication/transaction with paypal.

May 2nd 2019- $500 transferred from US paypal to India Paypal account.
May 2nd 2019- $473.69 received in India Paypal account
May 4th 2019 - INR 31, 866.18 transferred to linked Indian bank account.
May 8th 2019- I informed paypal India that the funds not credited in my bank.
May 9th 2019 - Sumathi from paypal india responded that the funds was rejected by the bank and hence Paypal is sending a Demand Draft.
May 15th 2019 - I informed paypal india that the DD is not yet received.
May 16th 2019- I was told that to wait till 9th june (about a month) to receive the DD.
May 30th 2019- I informed Paypal that I am still waiting for the DD.
May 31st 2019- Kaushuk from Paypal simply responded that I will receive funds by 9th june.
May 31st 2019 - I asked for a status update to paypal.
May 31st 2019- Devendrakumar from paypal requested me to wait till june 9th to receive funds.
June 8th 2019- Yet to receive the DD. So informed paypal India for status update.
June 9th 2019- Sabreen from paypal india responded "Please do not worry, as today is Sunday kindly wait till tomorrow".
June 13th 2019- Yet to receive the DD so asked for a status update and wrote a strong message.
June 13th 2019- Sona from paypal responded "I apologize for the inconvenience.I have requested the concerned team for the DD tracking number. I request you to wait for 24 to 48 hours and I will send the tracking information for you.
June 13th 2019 - Wrote a strong message againt to paypal asking for DD tracking number urgently.
June 14th 2019 - Sudha from Paypal India responded " The DD tracking details are as follows. Carrier : Blue dart, Reference number : [protected], Hence I would request you to contact the carrier and gave the reference number so that they will help you in finding the DD tracking status.
June 14th 2019 - I checked with Bluedart with the reference number and Blue dart responded " Reference number is wrong. It should be 11 digits and should not start with zero."
June 14th 2019 - I informed paypal with a strong message.
June 15th 2019 - Reshma from Paypal responded stating " We've looked but are having trouble locating the specific transaction tied to your message. Can you help us out so we can provide a fast answer to your question? We look forward to helping you.

It is so sad that Paypal India is defrauding customer. They are sitting with my money since last 40 days.

I want the funds urgently else I will file a legal case against paypal and all the people who gave false promises since last 40 days.

I will post more info shortly.

Thanks
Rajendra

I have send several emails to My Points Customer service regards a block on My Points making impossible to redeem points to get a Paypal e-gift card. I have even sent a document that was by My Points and still nothing has been about it. Whenever I click on "Redeem Points", select Paypal e-gift, and click on get rewarded. A following message Pop up sayinf "An error occurred" "Error processing reward, please try again with a different browser. If problem persists, please contact customer service." These statements are on top of the first which I printed from the screen My Points for redeeming points to Paypal.

Pay Pal paid an un-authorized payment to a business, this was clearly listed as "inactive" in their records on my account, also a long past previous e mail form them indicating the inactive postings.
This has been a night mare as you cannot reach customer service in any fashion and answered emails to theirs is rejected as noreply...

My bank and Visa has been notified... I certainly have lost trust in Pay Pal to protect my funds, the reason for my long time account in the first place.

I bought nike shoes from jaime flechas (invoice#3570265) - $78.50 paid through pay pal and has not send me any information yet. I did sent a few emails with another email and let him know that he could send me the information to that other email as well... No answer.

This is an attempt in order for me to get the refund ofthe money i do not want the shoes/sneakers anymore.

My account got limited right after I created it and they asked for my id, ssn and utility bill. I submitted all three and was expected to get a reply in 3-4 days. It's over 3 weeks now and i've sent multiple messages with no reply. Anytime I call, the wait time takes too long, and I can't stay on phone for too long due to my busy schedule. This is very frustrating

Case PPD [protected]
Transaction amount $ 15.50
Transaction ID 2CE90646S297345J
Transaction date December 27, 2018
Item ID [protected]
14K Gold Plated on Brass Figaro Chain Bracelet Fashion 35098

The description is different, The bracelet that the seller sent me is a piece of trash. The seller knows that is a piece of trash and do not want to return. I never will buy nothing in E-BAY and paypal do not want to return my money.

I have been using pay pal from day 1 and I always been using pay pal, and have great credits. Then that 1 day been asked for another credit card which I did and refused to used another card for what? Would Like to be reinstated into tophatter. I do like the deals. Nice fast delivery, packed the items real good. I do not have to give out another credit card for the account in which I have pay pal.

Hello! I work for you taking surveys. My name is david peek. My password is [protected]@1947. Yesterday I went to cash out and I was told my pay pal account was not on file. I entered it with you when I started on 10-10-2018. It is pay palpassword [protected]@47! I checked wit them and it is valid! Please help me! My e-mail is [protected]@gmail.com bless you! Thanks!

13 nov 2018 20:53:30 aedt transaction id: 83796380ky9903616 https://www.paypal.com/myaccount/tra..

paypal 13 nov 2018 20:53:30 aedt
Transaction id: 83796380ky9903616

Dear rod whittle,

You sent a payment of $127.55 aud to chinatera limited
Thanks for using paypal. to view the transaction details, log in to your paypal account.

The best of ebay in one feature-packed membership. join ebay plus today.

It may take a few moments for this transaction to appear in the recent activity list in your account overview.
Seller
Chinatera limited note to seller
You haven't included a note.
Shipping address
Rod whittle
5/16 samworth street
Margaret river, western australia 6285
Australia
shipping details
The seller hasn't provided any shipping details yet.
Description unit price qty amount
1:12 remote control car off-road climbing rock crawler drive rc truck toy gift [black]
Item number [protected] $127.55 aud 1 $127.55 aud

Shipping and handling $0.00 aud
Insurance - not offered —
Total $127.55 aud
Payment $127.55 aud
This charge will appear on your credit card statement as "paypal *chinatera"

Sincerely,
Paypal
Issues with this transaction?

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© [protected] paypal. the paypal service is provided by paypal australia pty limited (abn [protected]) which holds australian financial services licence number 304962. any information provided is general only and does not take into account your objectives, financial situation or needs. please read and consider the combined financial services guide and product disclosure statement before acquiring or using the service.

Paypal ppx000608:1.2:6e261a4cb3b15

One shock absorber does not hold together: would you please replace it

-on the 3rd of June 2018 I emailed PayPal that I was unable to use my existing funds to pay for purchases or withdraw the money.
- I have in total contacted them 16 times for assistance
-I have followed instructions received in 13 replies from them, including calling them to provide verification
-none of their suggestions have helped
-I wait very lengthy periods of time for responses
-their suggestions are useless
-I get contradictory emails from them
-I am advised that they will refund my credit card followed by another email saying I was given incorrect information in previous emails
-bottom line they took the money from my credit card so why can't they put it back?
-3rd world type service!
-Its 2.5 months of headaches and I still don't have my money!
-I have heavily lost money in exchange rate fluctuations in the last 2.5 months whilst I wait for service
-Pathetic customer service!
INSTITUTIONAL BULLY !

I spoke with a woman named Taylor today in customer service who needs to revisit her training. I have been in customer service for over 20 years and her attitude was appalling not to mention when I ask to speak to a supervisor, your job is to make that happen or at the very least get contact info for me so a return call can be made. Her response was "well she is going to tell you the same thing yada yada". I actually had to ask her, " so are you telling me i cant speak with a a supervisor?". Fortunately there are many other payment options available these days because that was a huge turnoff. Retrain your staff or Taylor at the very least.

Hi. This is not so much a complaint but to let you know that I have been contacted immediately by phone message on 3 occasions saying the person has limited access to a phone and can I provide Pay pal details as per following example.

Thanks for mailing back, I'm ok with the price and the condition I work on a rig as a mechanical engineer I would have love to call but We do not have access to phone at the moment that's why I contacted you with internet messaging facility, I'm buying it for my daughter
Regarding the payment, I will be paying you through PayPal, please get back to me with your paypal details so I can process the payment, OR you can alternatively send your bsb and account number if you have no PayPal acct. I have also contacted my courier who will come for pick up and deliver it to my place in Darwin after the whole fund has been cleared into your acct.
Await your reply

I have just found out that paypal did a hard inquiry without my permission. It is now against my credit and is affecting my score. This is so not cool, the one thing I thought was safe to make purchases on line and truely trusted place I went to. How can they pull a hard inquiry without my signature?

My account will be deleted and I want this off my record!

I got charged with a hard inquiry on my credit for a paypal credit card when i did not apply for a paypal credit card. I have a paypal debit but dont need a credit card from paypal. and i did not make this application. wouldnt this person have to be logged in as me to apply for a credit card? have i been hacked or something. I did not know paypal had a credit card, what can i do to correct this?

Cody refuses to accept dollar coins especially if their is at least two people behind me even when they dont have a cart or basket and had just a few things in their hands. He then laughed as he was saying no on the second refusal and by the time i keft got straight in my car amd backed out the line was alreasy finished but yet he couldnt accept dollar coins. I collect them its not like im trying to be mean and everyone else from the store has always been nice. The second troubling encounter Ive had was yesterday when he decided to train the new girl to not accept my dollar coins if there is a line. That to me seems illegal amd if it was dollar bills he would still have to count them. Worse of all cashiers dont recognize Legal tender when they see it. So I believe they need some training in customer service and care. The store lost 50 dollars the first transactuon ajd almost lost 20 the second time. There are two other dollar stores in beattyville and they are dollar general please address this situation so i can continue shopping there as i have spent thousands there cause i used to live near the store. Thank you for your time and the store number is #00484 the last transaction was on 04-26-2018 at 17:24:32. I just feel like my money isnt good enough and Yes i coukd understand if it was pennies but dollars? You might as well start only accepting 5 dollar bills and up cause dollars add up quickly and cant understamd why he would act like two people behind me is a line? All when I have worked in Atthe Springfield Mall in Illinois near chicago at Gamestop during Black friday and never turned a customer with money down no matter what currency they used as long as they were using cash. I think he needs a little reminder of what his job is and what he is there for thank you again and have a good afternoon.

I have a case #pp-[protected], but no one wants to help me with my shipping refund. called in on april 21/three times on one call i was on hold for almost 2 hours, april 19 every call seemed to end with, "let me see if i can get you to another department".
I 've received several e-mails telling me to go to my account find the case and give paypal the tracking # for the package i sent back to the seller. the emails tell me to do this before april 28, 2018. there is no way for me to input this receipt in my account because the case # doesn't show up. it is going to china so i have a post office receipt; la212715328us, first class $23.50.
So how can i get a copy of my post office statement to someone who will give me the refund?
I feel if a company gives you a case number someone in that company should be able to track it!
Ann marie young
[protected]@hotmail.com
E-mails from paypal came to inbox on 4/18, 4/19, 4/21
Usps customs declaration cn 22 la21271538us
Post office receipt cadiz, 72 lakota dr. cadiz, ky [protected], [protected]
[[protected]/ first call sale $23.50

Seller: fashionmia inc. 3rd floor no. 68 ydlwarhouse, xiang xi da dao,
xia mao, baiyun district, guangdong province 510441 china
All sellers info is in the e-mails pay pal sent me.

They promised to refund the $25.92 it cost me to return merchandise that was not in the size I ordered. They continue to ignore my request for this refund. The only way I was able to get back the purchase price was to ask visa to file a charge back. The purchase price of this jacket was $31.94 which I received only because visa helped me. Paypal is useless when you are a buyer. They care only about the seller. Their resolution center is a graveyard for claims and their customer service terrible. No one at paypal is willing to help even though you telephone, email or fax. I returned this jacket to the seller on march 6th, 2018 via federal express. I emailed this information to paypal and just recently faxed copies of the tracking receipt and the invoice for payment to federal express. No buyer needs paypal. A good credit card company like visa, master card or american express is a much better choice and they will try and assist if you get into a dispute with the seller. I truly believe they are reusing to credit me this $25.92 because I asked visa to file a charge back for the purchase price.

I was on line in December when I made thatn transaction to find outm 5 days latter that there was no item coming in the mail I did tel the company it was a mistake I was waiting for a book to be mailed to me so I did caht with the company only for them to be rude to me and said they were no refunding me please resolve this its getting bigger on my pay pal accounmt I will send a letter soon to resolve it I dd not receive anything whats the 67.50 for? Jeffrey w Ingalls [protected]@verizon.net