PayPal
Reviews and Complaints

I purchased a coffee maker for my dad via a website - https://dreamwarehouse.co/ - using a PayPal credit card transaction. No PayPal login was required, which was how I wanted it since my father has no PayPal account. I immediately became suspicious when the transaction showed as a person - Byran Thomas. Next, PayPal updated the transaction with a tracking number that was incorrect. The tracking number was associated with a completely different transaction (Amazon purchase). I immediately contacted PayPal and have been sent into a customer service loop that has taken over 12 hours.

The transaction is:

paypal Transaction ID: 2U0187230M419080W
Details about your shipment
Dear Donald Rothschild,

BYRON THOMAS added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number 9374889693090464019441
Shipping status Shipped

If you have questions about the shipment, please contact [protected]@gmail.com

Seller
BYRON THOMAS
[protected]@gmail.com

5257 County Road 42
Johnstown, CO
80534
United States

Description Unit price Qty Amount
Item Name: Cindy Eldenburg Order
Item#
$49.95 USD 1 $49.95 USD
Subtotal $49.95 USD
Shipping and handling $0.00 USD
Insurance $0.00 USD
Tax $0.00 USD
Total $57.44 USD
Payment $57.44 USD

Custom: LMTAD7A159434815990611

Sincerely,
PayPal

I contacted them on May 20 about a charge on my account of $57.46 that I did not recognize. They came back and aid, "After reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection. "

That was because the company at which I have already filed a complaint against was using a different name.

Because Pay Pal denied it - I am unable to reopen the case to file, a complaint with them, that I have not received my merchandise. I have till Nov.

I want a refund. Pay Pal doesn't respond. I've written several emails.

Help!

In march I ordered clorox wipes thru paypal I never received them I spoke to someone in march and ask was that a legit company she said yes ig not I could get my money back I got when I first called my information and card was on file now its not they lock me out my account so they could change and delete my information well I beat them to it already made sereral copies of it the said I ordered shoes which is alie also have that audio when I spoke to paypal and I called ups they ask for the tracking number my name and me address told me it was delivered 3/25/2020 to a lady name irene with a different address my name not irene and she said its not they fault and do a claim with paypal which I did they denied it and my call was intercept when I first called ups meaning they listening to my conversation which is illegal. She sounded like she was from india saying she couldn't hear me I told her she was doing that she hung up I also have my credit card state wont never order again from paypal ment and put fraud alert on my card

On march 19, 2020 I paid $229.89 for nine led solar torch lamps (patio). Several weeks later I received one. When I contacted the merchant they said the others were on their way. So I waited 2-3 more weeks and contacted them again. I also contacted pay pal and opened a dispute but was told by pay pal to keep contacting the merchant - which I did. Each time the merchant told me they were on their way. Finally in late may I began repetitively reaching out to pay pal for help. On may 29 pay pal told me the time to elevate this dispute to a claim had expired and I was out of luck. They claimed they had sent 5 emails to me telling me I needed to elevate this to a claim - I did not receive any such emails from them. They refused to allow me to reopen the case and told me good luck basically. I have been a heavy user of pay pal and have always been in good standing with them! This was a slap in the face!

Ordered on Jan 8 2020 for a total of $224 paid through PayPal all I have received is a tracking number for a package that goes nowhere. Payfoul has been no help except to zestads criminal conspiracy. I filed a dispute with my credit card Then received the "tracking number" so I foolishly released the funds on February 14. As of 4/29/20 still no drones. I am filing another dispute for product not received and I hope my credit card company is able to help. 4/29/20

Pay pal allowed this fraudulent site to charge people and do nothing about it... No refund... No stopping the site... Nothing!
The site was dewalttwos.com... No response, no legal email site, no explanation... No nothing! Site just randomly clicks over to a $96.65 charge!.. For nothing!... And pay pal has known about this for over a year! They knowingly allowed this site to continue its fraudulent charges... Many people had reported this site and pay pal did nothing!

Do not trust or use pay pal with your credit information!

Paypal is letting fly by night fraudulent companies open up accounts and rip off the consumers with out verifying if they are legitimate and the not backing up the consumer or getting there money back as well as when you try to escalate it to managers they just hang up on you they are not a stable or ethical company to deal with and will never get my money again.

get the impression paypal does not want to got involved in a dispute with seller, nor do thay want to review my complant, not good p.r. you back the seller in your ads on facebook, but now you want me to do all the leg work so you are not bothered. i would like this resolved seller email address doesw not go through, says sorry not able to complete your request at this time. same thing everytime i tried to contact them, fear this was a scam.

January 17, 2020 there was a charge on my bank account for $103.08 for 4 pc wicker outdoor patio. I never received the said merchandise. I have never use paypal services but this is what was charged on my account. Totally this is a FRAUD!
Receipt#[protected] Invoice# c12181169209425.1
Request a refund.
When you go on their website its totally blank!

I contacted Paypal by phone today and spoke to "Johan". I explained that I could not submit additional info to Paypal as they requested. Paypal emailed me and stated that They wanted additional info on my dispute. (photos of my Item) She then gave me an email address which was, complaint-response@paypal.com. Johan said that I would be able to email my pictures that way. Well that's NOT true there is no such option and I am tired of getting the runaround from Paypal! I only have until 11/11/2020 to submit this info! I have been trying since 1/5/20.

I reviewed my account with Paypal and discovered your firm had billed me for 139 dollars. I am not aware of any transactions with your firm. I am a 73 yrs retired person and do not appreciate receiving this billing to which I do not remember. It is my understanding that your company deals with assisting companies to which I do not have. I would appreciate a confirmation that this problem has been taken care, Thank You.

I have been trying to delete my old bank account from my PayPal account.
Paypal said the account cant be deleted because of a pending transaction.
The checking account has been closed for over a year now. How pray tell, can a transaction be pending?
I have been trying to contact PayPal customer service repeatedly and I all get are automated replies via chat and email.

yes.. on the 14th of aug.. i placed an order with wayfair.. for a fireplace.. the order came to 246.66.. i had put in a dep that day in my bank but apparently it had not made it in time to catch up to my purchase.. anyway.. i have dealt with payppal for many many years and this is the first time they have really gone too far.. insted of refusing the purchase ( which happens to all of us at some point) till dep catches up or we can use another means they took it upon them selves to create a charge with them! i have never given them permission to do this! it is FRAUD... I HAVE asked my bank to just deny a charge if it is not in ther yet.. anyway.. the heater was defective.. so wayfair sent me ( well they said me) jane bennett a refund.. well PAYPAL tookt he refund.. i should get the refund back becseu of the simple fact that they did a charge without my permission.. I HAVE ONLY USED ONE FORM OF PAYMENT SINCE I AHVE BEEN WITH THEM AND IT IS ALWAYS A DEBIT CARD MASTERCARD...when wayfair sent me an email stating they had sent the refund to PAYPALPLUS i was like wth! and then iknew that paypal had done something wrong and without my permission.. i talked to several people at paypal.. they were not helpful they were rude and basically silent they did not care.. it was a manager..

General and open question to the public and Paypal's business practices: Why is it not possible to move and take your Paypal account with you? Why do I have to close my account and reopen a new one in the country I moved to? I have two different accounts already and always need to withdraw all my money plus reinvent a new email address to open a new account. It's very frustrating and Paypal needs to think about an easier solution. A simple change of address or change of phone number would do. I don't understand why a large company like Paypal can't be international? It can be done with all my other accounts including ebay, Amazon, Expedia - you name it.
I really like Paypal as an option to pay online by this whole closing and reopening new accounts stinks. I hope if enough people rant they rethink this practice.

3 calls, 1h 30m; no resolution.
Background: There was no way to reject my friend's payment so I accepted her $. I then sent her a transaction back. Within hours it says she has refunded the money. I call her. Nope she didn't. I call to get it cancelled and they tell me it's about a bank delay. I have to force my way to a manager. He says it's a security breach and I need to bring the friend on a 3 way call to talk to a specialist. I am lucky enough to reach her. The manager never connects us to a specialist, puts us on an indefinite hold.
We hang up. I call back. Try to re-explain. Representative puts me on hold again to look into it. ~10 min later, I hang up because they didn't come back. I called again. Explained again. Transferred into indefinite hold. I am about to give up entirely and tell my friend to fight it for awhile.

We have been with Paypal since the beginning - never had a problem until I asked them to get me a refund for an item that I ordered & it didn't fit. I tried emailing the company & kept getting the run around so I contacted Paypal. By this time I was on vacation and Paypal wanted me to return the item (to China at a cost of $40 - more than the item cost). It would be several weeks before I was back home and Paypal told me that it had to be done by a certain date. I said I wasn't home and could they extend the date? "NO" They said I shouldn't have started the case while I was on vacation. But it would have been beyond their stipulated return date by the tinme I got home. PayPal offers absolutely no protection for the consumers. If you ever have any problems with a merchant, you will never get a refund from PayPal. Instead of using PayPal, always use your credit card so you can have a recourse. Another problem is that when you call their customer service, you get people from overseas who either do not understand or speak fluid English or have no idea what customer service means!

On July 5, 2019 I sent money via PayPal to my son. I sent as money to friend or family. It said on the webpage that it would be paid from my bank account and expected completion date was the 10th of July. To me that would mean that the 10th is the latest it would be. Maybe the 11th at the latest. The money was taken from my bank on the 8th of July. As of the morning of the 9th, the money was still on hold so i called PayPal. I know the money was processed by the "FED" because i verified it with my bank. This is where things get nasty, deceitful and to me fraudulent. I spoke to the first customer service representative that lied to me repeatedly.
First, i was told that there was nothing i could do because my bank had not processed the echeck yet and they did not have the money. Lie #1. My bank verified that the money was taken and sent to them on the 8th.
Second, I told the rep this and he told me that the FED had not sent them the money yet. Lie #2. My bank confirmed that the transaction was "completed". I could not even cancel the payment because the money was gone!. I told PayPal they needed to find the money. He said it was out of his hands.
Third, When i was told there was nothing i could do, i requested to speak to manager. The rep told me and said there is no way for me to get transferred to a manager. Lie #3. Everyone has a manager that they can refer people to in America. I challenged the representative who put me on hold for 8 minutes and then hung up on me.
So i called back, I spoke to a very nice young lady that repeated the same things to me as the first Rep. but she told me that the money was being processed as an ach through the Automated Clearing House in the FED. I told here that the money had already been processed through the FED and out of my bank. she said that is was an ACH and the FED takes longer for that. Lie 4. 99% of the banks process ACH transactions through the FED in 48 hours. I challenged her to this but gave her the benefit of the doubt. I agree that i would wait the 48 hours.
Now, simple math. if fed processed the ACH out of my bank on the 8th the money has to be in their account no later than the 10th which is what the estimated date of completion is. Correct? Is my math correct? Sooooooo, today is the 11th and the money is still on hold.
Today, i called PayPal again. Once again, i got the standard answer that they do not have the money yet, This is now 5 business days. 7 days including the weedend which does not count. I am not buying this. Would you? I was told that PayPal still does not have the money which is concerning to me because they took it on the 8th. I aksed for a supervisor and before the rep could tell me that they could not get one, i told her that i was sick of the lies and i knew she could get one on the phone for me. She said please hold and after a 27 minute wait. I got a supervisor. the supervisor listened to my concerns and then told me there was nothing they could do because they dont have the money yet. I told him that they took the money, they need to trace it. All banks in the US have a way to trace transactions. that is when he told me that they are not a bank, just a online payment clearing house. That they dont follow the same rules as banks. I need to wait until the money get to them. that it could seven to ten business days to clear. that means that my son may have to wait until next thursday the 18th to get the money and i am out that money. I have to take more money out of my pocket because PayPal was not up front and honest. If the money was not gonna be released until the 16th, 17th or 18th, they should have said that and not been deceitful in their wording and practices. This is shameful. i have used PayPal over the years and never had a problem like this. Their greed has gotten the best of them and they are all about the money even if it means screwing their long term good customers. I will never do this again. from now on, i will send money Western Union via the phone App as it only cost $5 if i setup on my phone app and pay in store. WARNING to everyone. DO NOT GET SCREWED BY PayPal. DO NOT USE THE PAY WITH BANK ACCOUNT FEATURE. YOU TOO WILL END UP SCREWED LIKE ME.

Hi,
I have transferred funds from my US Paypal account to India Paypal account amount USD 500 on May 2nd 2019. The amount was received in my India Paypal account on May 4th 2019 after deducting charges of USD 26.31. INR 31, 866.18 was transferred to my bank account on May 4th.However till date there is no credit in my India Bank account.

I have been following up with them since then having sent several messages and phone calls. After so much of follow up Paypal responded that a DD will be sent by 9th June for ₹ 31, 866.18 INR. However till date I have not received the funds. On 14th june 2019 they gave me a Bluedart reference number that the DD is sent. On checking with Bluedart they confirmed that the reference number is incorrect. On 15th june 2019 I got a message that they are unable to track the transaction and want more details from me. I have provided transaction details. Below are date wise communication/transaction with paypal.

May 2nd 2019- $500 transferred from US paypal to India Paypal account.
May 2nd 2019- $473.69 received in India Paypal account
May 4th 2019 - INR 31, 866.18 transferred to linked Indian bank account.
May 8th 2019- I informed paypal India that the funds not credited in my bank.
May 9th 2019 - Sumathi from paypal india responded that the funds was rejected by the bank and hence Paypal is sending a Demand Draft.
May 15th 2019 - I informed paypal india that the DD is not yet received.
May 16th 2019- I was told that to wait till 9th june (about a month) to receive the DD.
May 30th 2019- I informed Paypal that I am still waiting for the DD.
May 31st 2019- Kaushuk from Paypal simply responded that I will receive funds by 9th june.
May 31st 2019 - I asked for a status update to paypal.
May 31st 2019- Devendrakumar from paypal requested me to wait till june 9th to receive funds.
June 8th 2019- Yet to receive the DD. So informed paypal India for status update.
June 9th 2019- Sabreen from paypal india responded "Please do not worry, as today is Sunday kindly wait till tomorrow".
June 13th 2019- Yet to receive the DD so asked for a status update and wrote a strong message.
June 13th 2019- Sona from paypal responded "I apologize for the inconvenience.I have requested the concerned team for the DD tracking number. I request you to wait for 24 to 48 hours and I will send the tracking information for you.
June 13th 2019 - Wrote a strong message againt to paypal asking for DD tracking number urgently.
June 14th 2019 - Sudha from Paypal India responded " The DD tracking details are as follows. Carrier : Blue dart, Reference number : [protected], Hence I would request you to contact the carrier and gave the reference number so that they will help you in finding the DD tracking status.
June 14th 2019 - I checked with Bluedart with the reference number and Blue dart responded " Reference number is wrong. It should be 11 digits and should not start with zero."
June 14th 2019 - I informed paypal with a strong message.
June 15th 2019 - Reshma from Paypal responded stating " We've looked but are having trouble locating the specific transaction tied to your message. Can you help us out so we can provide a fast answer to your question? We look forward to helping you.

It is so sad that Paypal India is defrauding customer. They are sitting with my money since last 40 days.

I want the funds urgently else I will file a legal case against paypal and all the people who gave false promises since last 40 days.

I will post more info shortly.

Thanks
Rajendra