PayPal
Reviews and Complaints

For the pass 30 days I have been calling and emasiling Paypal about some disputes I filed and get nothing except look in the message center which tells you nothing I had 346.00 of unauthorized chargess to my account which was reported to Paypal and i keep getting the same emails saying they where authorized . How can they be authorized if I or no one in my family authorized them. I requested documentation showing were this dussion can from. Irequested a phone call on this matter sereval times and got no response. Again I have called corp headquaters and the paypal number I have and I get nothing. I even called the credit card company and complianted. I dont think I am asking to much for sone to call me.

The company that Synchrony Bank /PayPal hire in India stole my identity and opened an email address in my name and used my identity to withdraw 6 times on a credit card that they created and opened for themselves. They withdrew $15.66 over 6 transactions. Then Atlantic Recovery in New York called me and asked me for re payment. A chain of thieves. We have a complaint with the Attorney General of New York.

I purchased a coffee maker for my dad via a website - https://dreamwarehouse.co/ - using a PayPal credit card transaction. No PayPal login was required, which was how I wanted it since my father has no PayPal account. I immediately became suspicious when the transaction showed as a person - Byran Thomas. Next, PayPal updated the transaction with a tracking number that was incorrect. The tracking number was associated with a completely different transaction (Amazon purchase). I immediately contacted PayPal and have been sent into a customer service loop that has taken over 12 hours.

The transaction is:

paypal Transaction ID: 2U0187230M419080W
Details about your shipment
Dear Donald Rothschild,

BYRON THOMAS added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number 9374889693090464019441
Shipping status Shipped

If you have questions about the shipment, please contact [protected]@gmail.com

Seller
BYRON THOMAS
[protected]@gmail.com

5257 County Road 42
Johnstown, CO
80534
United States

Description Unit price Qty Amount
Item Name: Cindy Eldenburg Order
Item#
$49.95 USD 1 $49.95 USD
Subtotal $49.95 USD
Shipping and handling $0.00 USD
Insurance $0.00 USD
Tax $0.00 USD
Total $57.44 USD
Payment $57.44 USD

Custom: LMTAD7A159434815990611

Sincerely,
PayPal

I contacted them on May 20 about a charge on my account of $57.46 that I did not recognize. They came back and aid, "After reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection. "

That was because the company at which I have already filed a complaint against was using a different name.

Because Pay Pal denied it - I am unable to reopen the case to file, a complaint with them, that I have not received my merchandise. I have till Nov.

I want a refund. Pay Pal doesn't respond. I've written several emails.

Help!

In march I ordered clorox wipes thru paypal I never received them I spoke to someone in march and ask was that a legit company she said yes ig not I could get my money back I got when I first called my information and card was on file now its not they lock me out my account so they could change and delete my information well I beat them to it already made sereral copies of it the said I ordered shoes which is alie also have that audio when I spoke to paypal and I called ups they ask for the tracking number my name and me address told me it was delivered 3/25/2020 to a lady name irene with a different address my name not irene and she said its not they fault and do a claim with paypal which I did they denied it and my call was intercept when I first called ups meaning they listening to my conversation which is illegal. She sounded like she was from india saying she couldn't hear me I told her she was doing that she hung up I also have my credit card state wont never order again from paypal ment and put fraud alert on my card

On march 19, 2020 I paid $229.89 for nine led solar torch lamps (patio). Several weeks later I received one. When I contacted the merchant they said the others were on their way. So I waited 2-3 more weeks and contacted them again. I also contacted pay pal and opened a dispute but was told by pay pal to keep contacting the merchant - which I did. Each time the merchant told me they were on their way. Finally in late may I began repetitively reaching out to pay pal for help. On may 29 pay pal told me the time to elevate this dispute to a claim had expired and I was out of luck. They claimed they had sent 5 emails to me telling me I needed to elevate this to a claim - I did not receive any such emails from them. They refused to allow me to reopen the case and told me good luck basically. I have been a heavy user of pay pal and have always been in good standing with them! This was a slap in the face!

Ordered on Jan 8 2020 for a total of $224 paid through PayPal all I have received is a tracking number for a package that goes nowhere. Payfoul has been no help except to zestads criminal conspiracy. I filed a dispute with my credit card Then received the "tracking number" so I foolishly released the funds on February 14. As of 4/29/20 still no drones. I am filing another dispute for product not received and I hope my credit card company is able to help. 4/29/20

Pay pal allowed this fraudulent site to charge people and do nothing about it... No refund... No stopping the site... Nothing!
The site was dewalttwos.com... No response, no legal email site, no explanation... No nothing! Site just randomly clicks over to a $96.65 charge!.. For nothing!... And pay pal has known about this for over a year! They knowingly allowed this site to continue its fraudulent charges... Many people had reported this site and pay pal did nothing!

Do not trust or use pay pal with your credit information!

Paypal is letting fly by night fraudulent companies open up accounts and rip off the consumers with out verifying if they are legitimate and the not backing up the consumer or getting there money back as well as when you try to escalate it to managers they just hang up on you they are not a stable or ethical company to deal with and will never get my money again.

get the impression paypal does not want to got involved in a dispute with seller, nor do thay want to review my complant, not good p.r. you back the seller in your ads on facebook, but now you want me to do all the leg work so you are not bothered. i would like this resolved seller email address doesw not go through, says sorry not able to complete your request at this time. same thing everytime i tried to contact them, fear this was a scam.

January 17, 2020 there was a charge on my bank account for $103.08 for 4 pc wicker outdoor patio. I never received the said merchandise. I have never use paypal services but this is what was charged on my account. Totally this is a FRAUD!
Receipt#[protected] Invoice# c12181169209425.1
Request a refund.
When you go on their website its totally blank!

I contacted Paypal by phone today and spoke to "Johan". I explained that I could not submit additional info to Paypal as they requested. Paypal emailed me and stated that They wanted additional info on my dispute. (photos of my Item) She then gave me an email address which was, complaint-response@paypal.com. Johan said that I would be able to email my pictures that way. Well that's NOT true there is no such option and I am tired of getting the runaround from Paypal! I only have until 11/11/2020 to submit this info! I have been trying since 1/5/20.

I reviewed my account with Paypal and discovered your firm had billed me for 139 dollars. I am not aware of any transactions with your firm. I am a 73 yrs retired person and do not appreciate receiving this billing to which I do not remember. It is my understanding that your company deals with assisting companies to which I do not have. I would appreciate a confirmation that this problem has been taken care, Thank You.

I have been trying to delete my old bank account from my PayPal account.
Paypal said the account cant be deleted because of a pending transaction.
The checking account has been closed for over a year now. How pray tell, can a transaction be pending?
I have been trying to contact PayPal customer service repeatedly and I all get are automated replies via chat and email.

yes.. on the 14th of aug.. i placed an order with wayfair.. for a fireplace.. the order came to 246.66.. i had put in a dep that day in my bank but apparently it had not made it in time to catch up to my purchase.. anyway.. i have dealt with payppal for many many years and this is the first time they have really gone too far.. insted of refusing the purchase ( which happens to all of us at some point) till dep catches up or we can use another means they took it upon them selves to create a charge with them! i have never given them permission to do this! it is FRAUD... I HAVE asked my bank to just deny a charge if it is not in ther yet.. anyway.. the heater was defective.. so wayfair sent me ( well they said me) jane bennett a refund.. well PAYPAL tookt he refund.. i should get the refund back becseu of the simple fact that they did a charge without my permission.. I HAVE ONLY USED ONE FORM OF PAYMENT SINCE I AHVE BEEN WITH THEM AND IT IS ALWAYS A DEBIT CARD MASTERCARD...when wayfair sent me an email stating they had sent the refund to PAYPALPLUS i was like wth! and then iknew that paypal had done something wrong and without my permission.. i talked to several people at paypal.. they were not helpful they were rude and basically silent they did not care.. it was a manager..

General and open question to the public and Paypal's business practices: Why is it not possible to move and take your Paypal account with you? Why do I have to close my account and reopen a new one in the country I moved to? I have two different accounts already and always need to withdraw all my money plus reinvent a new email address to open a new account. It's very frustrating and Paypal needs to think about an easier solution. A simple change of address or change of phone number would do. I don't understand why a large company like Paypal can't be international? It can be done with all my other accounts including ebay, Amazon, Expedia - you name it.
I really like Paypal as an option to pay online by this whole closing and reopening new accounts stinks. I hope if enough people rant they rethink this practice.

3 calls, 1h 30m; no resolution.
Background: There was no way to reject my friend's payment so I accepted her $. I then sent her a transaction back. Within hours it says she has refunded the money. I call her. Nope she didn't. I call to get it cancelled and they tell me it's about a bank delay. I have to force my way to a manager. He says it's a security breach and I need to bring the friend on a 3 way call to talk to a specialist. I am lucky enough to reach her. The manager never connects us to a specialist, puts us on an indefinite hold.
We hang up. I call back. Try to re-explain. Representative puts me on hold again to look into it. ~10 min later, I hang up because they didn't come back. I called again. Explained again. Transferred into indefinite hold. I am about to give up entirely and tell my friend to fight it for awhile.

We have been with Paypal since the beginning - never had a problem until I asked them to get me a refund for an item that I ordered & it didn't fit. I tried emailing the company & kept getting the run around so I contacted Paypal. By this time I was on vacation and Paypal wanted me to return the item (to China at a cost of $40 - more than the item cost). It would be several weeks before I was back home and Paypal told me that it had to be done by a certain date. I said I wasn't home and could they extend the date? "NO" They said I shouldn't have started the case while I was on vacation. But it would have been beyond their stipulated return date by the tinme I got home. PayPal offers absolutely no protection for the consumers. If you ever have any problems with a merchant, you will never get a refund from PayPal. Instead of using PayPal, always use your credit card so you can have a recourse. Another problem is that when you call their customer service, you get people from overseas who either do not understand or speak fluid English or have no idea what customer service means!