PayPal
Reviews and Complaints

I called in 3 times to get help on my paypal account access. I got disconnected 3x as well. All the representative who handled my call said they are going to transfer me over to an account specialist but all 3 calls were unsuccessful and disconnected. The 1st rep who handled my call named Ann, doesn't seem familiar with my issue. I gave her all my details and just placed me on mute/hold multiple times then ended up transferring me. I asked for the department and she can't explain it. I also asked possible reason as to why there's an error but she can't provide any explanation. The 2nd rep named Nina, said that she will me transferring me over to a Supervisor but it didn't happen. I wanted to escalate the issue to a Supervisor before I agreed to be transferred to a different department. My request was not honored. There was no Supervisor on the line. 3rd rep name Fritz also transferred the call but it was unsuccessful. I just want my issue to be resolved. 1st is to get access to my PayPal account the way I used to be, 2nd transfer money from my PayPal to my link bank account. All 3 representative didn't provide complete resolution to my concern. I experienced poor customer service today. I'm located in the Philippines and the only toll free number available that I can call to ask for support is [protected] which all 3 rep mentioned that they are only handling an account which are only based in US and Canada. This cost me a lot in calling Paypal customer service without getting resolution in return. I am very disappointed.

I called [protected] and they said credit account closed. I then called [protected] and they said credit account not closed. what's going on. I demand these accounts to be terminated immediately. I also emailed them from the PP website. I called the 866 number yesterday April 26th 2021. I called the 844 number today April 27th 2021 at 10:30am pacific time. Please help, I do not want this account. Thanks my email is [protected]@GMAIL.COM

There are 3 company fro. China using ametican account try paypal that facebook promote they metchandise i place a order for bubble tent and the china cabinet they got my money asap try paypal lie with and never send my order paypal lue saying it whos deliver with is a lie refused to give back my money so am out of my money and never git anything metchandise deliver
Order company name sane site order sewring machine touch my moneyy no sewring machine whos deliver to me and know block me from email they fake rmail address paypal see to think is ok for china to take our american money and give these merchant anothet way to be thief
.anorher merchant i orderf some boots toych my money no boots zo far i am not letting anyone lie on me if keep my money and i have nithing to show for ir i am reporting these to the fbi for investigation i want my money back they not letting anyone off with our getting my money back

I well stop using paypal that for sure paypal went inti my bank account touch my money give ir ti thief and told me they have proof of delivered they refused to send me copys of these. Deliver

Venmo froze my account 7 months ago and told me it would be 180 days before my money was release but 180 days has come and they emailed me and said the hold was released my account is closed I can now use standard bank transfer to transfer the $10406.43 to my bank so I started by transferring $1000 and then another $1000 then I received an error message and my account was frozen again talking they can freeze it whenever they want and hold any funds for up to 180 days which is wrong and I'm losing my patience that money was direct deposited into my account from unemployment due to covid 19 and you people think it's funny playing w people's money because you have billions of dollars but wake up call it's a pandemic and some people cant afford to give you billionaires $10, 000+ now its $8406. Please have a heart and stop allowing venmo to do this to people.

I have a PayPal account I can't access due to a two factor authentication code that can only be sent to my mobile phone. I no longer have that phone number and cannot access my account or any of its information. You have access to my email address and I have received emails to that email addresss from your company. I have called all the phone numbers given and the automated assistance hangs up on me . What can I do to access my account? Please help me...my email address is [protected]@yahoo.com.

Had to change my mobile number recently.
Was informed by my service provider it would take 24 hours but it changed over within the hour.
I went to change my number in PayPal and realised the app was not installed which took me by surprise.
Upon reinstalling the app, I'm asked to have a code sent to my old number in order to log in.
This understandibly is not possible.
There is absolutely no option at all to contact anyone for support without having to log in.
Every option, including emailing support requires you to log in.
I can't log in without receiving this code.
I have spent days going around in circles unable to get any help at all.
I even left a post on their forums and no one has been able to help.

I complained to my seller and then PayPal that I never received my package. PayPal contacted the seller who provided a completed tracking history from USPS. I went to my local USPS and showed the postmaster the tracking number. He checked and found it was addressed and delivered to my name but at a different house number and a different street. One mistake could be human error. I have a written letter from my USPS dated 1/14/21 explaining the mixup. PayPal does not care. They will not accept any information about a complaint after they have decided the case is closed. If the error was unintentional the seller would have responded to my first or second email. He responded to PayPal so they wouldn't charge him for a failed transaction.

I have been on PayPal since 2011. Recently I have been getting multiple security questions, over and over when I try to access my account. I only get responses from a bot or something. They use to answer their phone. Now they hang up on me I was trying to link my bank to my account, but now am not sure I trust them anymore after 10 years of great service.

Refund made with incorrect amount. The company refuses to evaluate the case, just looks at the records themselves and does not consider the document that I have proving the incorrect value. It does not respect the return policy itself and is charging a value completely without logic. I made a wrong purchase and canceled immediately, minutes after the purchase. The refund was made the next day. According to company policy, refunds made up to 1 day after purchase, in the case of international cards, the dollar rate considered must be the same as the day of purchase, ie, full refund with the same amount as the purchase. The refund was made hours later but at the wrong amount. The company claims to have refunded R $ 3834.32 (currency in Brazilian Real) which is already wrong because the purchase was R $ 4, 206.88 total (IOF + product = R $ 252.3 + R $ 3954.58). However, what I received as a refund on my credit card is equivalent to R $ 3452.00 total (IOF + product = R $ 207.03 + R $ 3244.97). I showed a document proving that it was ignored because they say that in their history the refund was made correctly, but it was not, an error was made and the company refuses to look at the document that I have proving the error. Total neglect with the customer, they don't even want to hear me and were rude in their service. It happened more than once that the service was suddenly closed without notice, ignoring me more than once. I feel like I was robbed because they refuse to analyze my case and respect internal company rules. They even blamed my bank as if I didn't know how refunds or chargebacks work: the company that provides the product / service is the one who sets the refund amount, just them and not the bank. Total disgust with the company, I will never make another purchase with the company and will take my case to the legal authorities because the Law is on my side in this case (even the company's policy is on my side and the employees are not respecting or they simply DON'T WANT to solve the problem.
SOLUTION: Respect the refund policy itself, where it is said that purchases refunded within 1 day consider the dollar quotation on the day of purchase, that is, the quotation on 12/18/2020, returning the full amount of R $ 4206.88 (currency Brazilian real). I know the consumer law very well and I will not accept a different solution, if it is necessary to go to court, I will do that and the damage will be greater for the company.

I've always used PayPal but as of late service has been horrible. Covid changed a lot and so has shopping. I never shopped online until Covid-19. PayPal has declined all my disputes and I never received my items or refund. I'm out roughly $130. I don't have a lot but when I purchase something I want it. Amazon and EBay have sent all that I have ordered just not PayPal. Not a happy camper here😡🤬😡🤬

12/11/20
[protected]
I was charge $29.95 for a monthly fee even though I used it once. I had no idea what this is and I want my money back for this charge I never knew of.

Paypal is stupid and has stupid terms and conditions. You ever made these stupid terms they have, you are stupid!

They closed my account for no reasonable cause. No disputes. No chargebacks. Nothing. My customers are happy doing business with me.

Now one day, they just suddenly hold my payments for 21 days each transaction and said, I got my sales up to sudden. Of course! We are a business! And it's normal to aim for sales growth as soon as possible! Stupid paypal. The problem with you guys, you are nothing in regards to financial education and you think you are best at these things? No. You suck and trust me, karma is real.

If you don't want to suffer like me, stay away with paypal. I promise you, they will take your money and use for their own good and doesn't care about their clients suffering for anything especially within this pandemic.

Paypal supports the theft of monies from one member to the next. They openly state they know this but they do nothing. They can't be trusted to handle your monies. Stay away at all costs. Paypal is nothing more than organized money thieves. Tried to talk to Paypal but such is absolutely impossible. They are unless and incompetent.

Dispute of Online Sales Credit shortage of SGD342.55 due to Overseas Fraud sales transaction
w/Proof of documents lodged with Singapore Police and sales invoices and emails communications
Case ID: PP-D-74486864
Case ID: PP-D-74487296
Case ID: PP-D-74491238

Despite numerous emails, we have sent to Paypal since 10July, till now we have yet to receive any reply from Paypal on the outstanding SGD342.55 to be returned to us

As stated on the police report an overseas customer Mr. Jonathan Whitman has lodged a refund of 8 Bausch & Lomb Magnifiers claiming that all goods were damaged without providing any photos as proof
In order to initiate a refund or exchange we request customer to ship back the damaged goods but on 16July we only received 2 magnifier glass and 20 pieces of tiles.

Please email us at retail@durasafe.com.sg

Back in March of 2020 PayPal locked my account and I can't get them to tell me why. I think it had to do with 2 returns that I made on Mercari and I think E-bay because the Items were broken during the mailing process. I've tried to get a hold of them thru e-mails and phone calls. I can't get them to answer the phone and I keep getting form letter e-mails saying to go to the Resolve Center. When I go to the Resolve Center there is no resolve button to resolve anything, it just says I broke the terms of agreement. When I tried to close the account it says that I have to wait 180 days. So now it's been more then 180 days and it still won't let me close my account. I e-mailed them to fix it or close my account. The e-mails just tell me to go to the Resolve Center. Any help in closing my account would be appreciated. I give up.

Thanks,
Curtis B. Carl

I opened dispute in PayPal regarding Busuu (charged me €70 Euros for something I dont use, I don't have access to and I cancelled my subscription BEFORE They took money for next period) and They said That is still my fault. Helping scammers like Busuu should be forbidden, I find it unfair That They do not want to help with my refund. I did appeal to their decision so waiting for the results now

Sends me notifications of funds being uploaded onto my axcount.. Not is upload3d... Ive called them and tried many times to figure out the problem. But nothing nor anyone will help me solve the problem... I need my money..
Today.. My electruc is due.. I want my reimvurresed for the money that was wrongfully removed from my account also..
Please help..

On 5/20/20, I placed an order using PayPal as the method of payment ... for no reason other than the cash-back incentive for so doing offered by one of my credit card companies, The merchandise I ordered was to be delivered by 7/30/20.. When I had not received any status updates, much less the merchandise, by 8/5/20, I checked the status of the order, using the merchant-provided order number on the merchant's website. There was no record of my order. I immediately contacted my credit card company and disputed the charge for non-delivery. The credit card company promptly granted a temporary credit for the purchase amount pending completion of its investigation, . That is when my Paypal nightmare started, I received a notification from PayPal that my PayPal account had been "limited-" The reason provided was a "fraudulent" charge to my PayPal-linked credit card. PayPal then required me to submit photo verification of my identity and a current credit card statement, which I did ... not once, not twice, but three times ... before the "limitation" was finally allegedly lifted, except that it was not, Soon I received notification from Netflix that I needed to change my payment method because my current monthly automatic payment had been declined. You guessed it: The payment method was PayPal. I then exchanged e-mails with PayPal for several days, trying to explain that there was absolutely no ... zero, nada, .. reason for blocking my PayPal-linked credit card, because it had not been compromised. Rather, I had merely disputed a PayPal charge to that credit card because I had not received the merchandise I ordered. The incident with Netflix caused me personal embarrassment, and the inability to use my PayPal-linked credit card was not only an inconvenience, but an infuriating example of how PayPal's computerized "system" rules the way PayPal does business and that its so-called "customer service" agents are too incompetent and inattentive to understand the difference between a "compromised" credit card account and the "dispute" of a purchase for non-delivery, nor that they care enough to solve the problem. I was still exchanging e-mails about this incident as late as yesterday. And guess what, the response I received was "Good news! I have lifted the limitation on your account and you may now use all PayPal services, " or words to that effect. Well, the limitation had been lifted two days ago, following the above sequence of events. But the contribution of this last PayPal "customer service" agent says it all ... she hadn't even bothered to review the record. . .

Paypal has been enabling a theif in china from stealing people money despite numerous complaints. Dating back from march and still ongoing despite so many reports. Paypal must be making money from this crock. Don't use paypal, nothing but a bunch of thieves.
https://www.paypal-community.com/t5/Disputes-and-Limitations/Ordered-items-at-FRAUD-SCAM-WEBSITE-canvasn-club-NEED-HELP-or/m-p/2292166#M162480