Penguin Air Plumbing & Electrical review: Warning: think twice before choosing penguin air

I rarely share negative reviews, but I feel compelled to warn others about my troubling experience with Penguin Air. As a single mother of a child with special needs, I trusted this company to handle essential renovations in my home. Despite paying in full on October 29, 2024, more than 30% of the originally agreed upon work remains incomplete. What should have been a smooth process has instead caused my family financial, emotional, and logistical strain.

Here's why I urge others to think carefully before working with Penguin Air:

Key Issues:

1 Breach of Contract
* They failed to complete the agreed-upon scope of work despite full payment.

2 Financial Discrepancies & Overbilling
* Unexplained cost increases and a lack of detailed billing documentation have left us overcharged and without answers.

3 Project Delays & Poor Communication
* Repeated delays and disregard for agreed-upon timelines have created a ripple effect of stress and inconvenience.

4 Unprofessional Conduct
* Dismissive responses, blame-shifting, and zero accountability have left us feeling unheard and disrespected.

Impact on My Family:

This isn't just about unfinished work — Penguin Air's negligence has had real consequences for my family:
* Emotional distress due to delays and a lack of communication.
* Financial strain from unexpected repair costs.
* Living disruptions preventing us from moving into a home tailored to meet my child's special needs.
* Lost time that should have been spent with my son, instead consumed by chasing contractors and resolving issues.

Supporting Evidence:

I've documented every step of this ordeal, including:
* A detailed communication log.
* Photos of the damage and incomplete work.
* Financial records and invoices showing discrepancies.
* A full timeline of events.

Penguin Air's actions highlight a blatant disregard for customer well-being and professional ethics. No family — especially those with unique challenges — should have to endure this level of exploitation.

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