Penguin Air Plumbing & Electrical
Reviews and Complaints

Quick efficient and job done right! Thank you! It is nice to have a plumber come out and get the job done right!

Called after hours, great response time. *** the HVAC technician, was very courteous and professional. He diagnosed the problem and was very thorough in resolving the issue to get the unit operational in a very short amount of time. Easy to work with and very fair. We will definitely call them again for our HVAC needs.

Could not be happier with penguin. The text and calls and follow up was so convenient. *** the technician was so professional. Stayed late and took pics of ac unit and described every detail. I fee he only recommended what was needed. Very happy with their service!

I have the A/C and Plumbing maintenance plan with Penguin Air. I had a plugged drain on one of my A/C units and I had condensation water leaking in my garage. I called Penguin Air and they came out to help me quickly. My technician *** is very professional and he explained everything that was going on with my system clearly. He did an excellent job and I highly recommend Penguin Air.

Technician *** was awesome! He was professional, helpful and got my AC fixed in a few hours. Penguin confirmed my appointment, notified me before heading over and kept me informed. Seems like a well run business and based on my experience would definitely recommend.

did an excellent job!The pricing was quite expensive!Would still recommend.

from Penguin Air and plumbing was right in time and he performed his job flawlessly, he was also willing to answer questions and provided great recommendations in regards to equipment and usage. he was pleasantly courteous and his work reflects quality for himself and his company. the replacement of the garbage disposal was really good.

Friendly and knowledgeable technician. Clean and thorough. I know I can rely on professional and affordable services

I just had my routine service on my heat pump. I really like the technician JDBelisle. He has come here in the past and I always feel like I get excellent service and an honest assessment of my units condition.

Novice electrician. Unable to fix the problem. Paid $69 for no result. Called a retired electrician next day and for $60 within 16 minutes fixed the problem.

Showed up very fast same day. Very pleasant and professional. Will recommend to anyone in need of their services.

Tried to have me sign financial papers prior to giving me an itemized invoice!

Although they couldn't give me a time frame (AM or PM) for the service technician to arrive, the office said the technician would call a few minutes before arrival. Which he did. The only problem was that he called at 3:30pm so I waited the entire day for a late afternoon service call. That aside, I was very pleased with the service and consult that I received from the technician. He was in and out of the house in 15 minutes but it would have been quicker if he didn't take the time to check all the outlets affected by the stubborn tripped GFI and answer any questions I had. I would use Penguin Air again for any electrical problems and would highly recommend Penguin Air to any of my friends. Thank you for the service.

Paid for (2) units to be installed and commissioned The units were programmed incorrectly, and would never go into the second stage.We were promised thermostats that would have wireless internet capabilities and penguin air installed cheap thermostats with no internet capabilities. Still not resolved The pancake unit was not installed correctly leaving a 4" x 24" opening into the attic. It was circulating hot attic air into the supply. This was discovered by us when opening the vent cover when the unit failed to blow cold air.The original installers raced from our home after the installation was completed, and never tested the system. They have now been back four additional times and we are still having ongoing issues. We now have water, or something, leaking from the split unit and dripping on the bed below it. Customer service will not provide information to contact supervisors, managers, or resolution to the ongoing issues. Do not use this company! If you are not an expert in AC units and the best installation practices, Penguin Air will promise you one thing and deliver something completely different. Complete and total nightmare dealing with Penguin Air!

was super helpful! Was completely up-front about the cost, did his best to save us money, and even stayed late just to discuss money-saving strategies and to sweep up the debris that had fallen out of the attic.

STAY AWAY! NIGHTMARE does not even begin to describe working with this company. They screwed up the installation by putting in an ac unit that was too small and that made more noise then an older unit from 20 years ago. Evidence, my unit runs so much that it constantly leaks from all the condensation. So they rigged it with a pump that I now have to service call them on every few months over the summer because the pump can't keep up then shuts down and the unit leaks all over again. To boost the new unit quit on me about 4 years after it was installed, middle of the summer, and it took them 3 days to come and fix and now the pump has quit again for the second time this summer and they scheduled a service visit at 8am this morning only to be called at 8pm this evening to say they can't make it even though I called at 6pm to confirm that they were still coming. I've only stayed with them because they are "liable" to support the problems they created. Please save yourself the trauma, drama, and poor customer service and take your business somewhere else.

Date: 7/5
Total amount: [The total amount is not specified]
Amount disputing: [The disputed amount is not specified]
Invoice #: [Invoice number is not provided]
Issue: I was charged an undisclosed sum of money and was not advised I was being charged this amount. This is noted on the invoice as "time spent speaking to home warranty company." This was not explained when the invoice was presented; in fact, while the associate was on the phone with the warranty company and asked what the itemized total was, he shared there was no itemized total. Therefore, I did not look for one when I signed at the end of the service. I received the invoice emailed to me a day or two later and realized what the associate had done. I attempted to call and speak to someone at Penquin Air to get the issue resolved. I made three calls and all three times I was advised someone would call me back the next day. I never received a call back. I'm looking for a credit in the amount that was not previously disclosed.

I had an issue with my new HVAC system admittedly caused by me. I had tried to install a new thermostat on my own and in doing so blown a fuse, so I called Penguin Air on 4/4. Being a Sunday (and Easter) I agreed to the service call charge which was $69. When the technician arrived he was great. He immediately knew what I had done and set out to fix it. It turns out I had blown a 3 AMP fuse because I failed to turn off the breaker before I started the install of the new thermostat. This is where the shock came in, the bill was nearly $300! It took the technician literally 15 minutes of his time to replace the fuse and the fuse itself can be bought in a pack of 20 on Amazon for $5 with free delivery. I don't mind paying for a professional's time, but this is dishonest as it took them all day to arrive and by the time they were here, I had no other choice but to pay them. Please do the right thing, I haven't left bad reviews or gone to social media yet... I think a refund of $150 would be fair.

Summary: Penguin Electrical Air and Plumbing charged $9688.00 me for an invasive and unnecessary project that did not address the problem I hired them to do. Some of the work was done improperly and the original problem persists, and now they are telling me that the source of the problem is entirely different and have written me another expensive $4000.00 estimate to correct the issue. See attachment for full details

on August 20th, our AC unit stopped working and husband researched and called Penguin Air for a same day service. When the tech arrived he inspected the unit and determined catastrophic issues that were going to cost upwards of 2,000$ estimated for a fix but ultimately recommended a new unit. There were two options that were provided by the tech that would work for our house. First package totaled around 8900$ and another at 12,100$. Specifics of the actual unit couldn't be promised due to "covid manufacturing shortages" and we were told that we would get whatever comparable unit was available to the " high-end, energy efficient option" that was promised. When you're sitting your kitchen, 90+ degrees and 114 outside with no repreve in sight, you find your self scrambling to find a solution. That's where I firmly believe their shady business tactics and salesman/commission based tactics kick in to increase their sales at the great expense of the customer. Being a nurse, I find it despicable that they can price gouge to the extent that so seamlessly did. You hope to be shown all options at all price points, explained in layman's terms, available to what ill suit your household best, and that trust was taken advantage of to a disgusting extent. We regretfully agreed to a unit package costing 12,100 and 10,900 or so after "manufacturers rebates" to be installed on Saturday the 22nd of August. Having a solid suspicion we had been taken advantage of, I began getting comparable quotes based on the very generic invoice we received and was horrified to find out how much extra money we were charged for far less than the promised " high-end energy efficient model." I had to get managers on the phone to ask for a itemized invoice after I was told " it wasn't company policy to provide an itemized breakdown, which in itself seems very suspicious for the easy ability for them to mark up and add in mysterious charges. Cannot begin to express the amount of stress and frustration

BUYERS BEWARE / PENGUIN AIR

I decided to buy a new air conditioning unit this year to replace my 22-year-old unit. I purchased a new system from PENGUIN AIR, a well-known brand, in January. It was a large investment of $5,500, which I paid in cash. I felt secure in my decision. I did my homework and found they had an A+ rating and were highly recommended by two people who did not know each other. I was sure I had made the right choice.

Unfortunately, I was wrong. By mid-August, my new air conditioner sounded like an old car ready to break down, emitting a shocking, high-pitched sound. Later, I found out it was the compressor. I called them on September 3rd. Their technician said it was a valve in the attic not allowing enough refrigerant to be released. The following day, the air conditioner stopped working. I called them again. Their technician replaced the capacitor on the 11th, they replaced the valve, but the high-pitched sound didn't go away. On the 15th, they replaced the compressor. After it was replaced, I noticed the air conditioner running long cycles, about 30 minutes, to keep my home at a cool 80 degrees, even though it was only 104 degrees outside. I was told this was normal.

My home felt hot, so I lowered the thermostat to 78 degrees. It took my brand new system 3 hours to lower my home's temperature, and it was only 104 degrees outside. I called them again. Their technician came over to tell me that there was nothing for him to fix and that the problem had to do with ventilation. I paid them $542 to clean all the vents in my home, in cash. I told him the problem was in the main circuit board in the attic, that something was not connected correctly. He refused to take the time to look. He said before he left my home at the end of September that he would speak to his manager.

I left several messages for their management and am still waiting to hear back from them. I live in fear of using my heater this winter; it is gas-powered. Their technician said there are several built-in safety guards, but based on my experience with my brand new system, should I take his word? What about the risk of a fire? Or the possibility of not waking up in the morning?

Had an AC issue contacted our homeowners insurance if it's going to take longer than what we could wait contacted penguin air they were able to get out to us the next morning they came out the next morning and I was charged $937 for indoor coil cleanings and to replace a resistor upon replacing the resistor found out that that was not the fix so they had to order another part 3 to 5 days still have not got the part installed amongst all of this I have an epileptic dog that cannot handle the heat so during the whole process ended up having a seizure what you put us more out-of-pocket more stress and a lot more things to deal with I've tried contacting the company since 7/17 I was informed that the manager was out of the office to leave a voicemail and he returned my call call back on Saturday I was informed that he was out of the office for a family emergency if I would like to leave another voicemail I said no they would push over the information for him to return my call call back Monday he was in a meeting once the meeting was over he would call me has yet to return my call instead I got a call back from the repair technician that was complaining that we filed a complaint against him through the company which is none of his business call back yesterday he's out of the office again for a family emergency call back today unfortunately he's out of the office again his family emergency yesterday I was told was he had a tooth pulled my family emergency is 2 children and dog that had a seizure and the fact that I'm out almost $1,000 and I'm on unemployment which that money could have went towards my mortgage and to keep food on my table for my children amongst other things that needs to be taken care of and this company has yet to return my call or contact me in regards of what they can do to help me out. Home warranty people came out and for me that replacing Parts would not fix it they sent me up to have the whole unit replaced I want my money back

My wife and myself went under contract with penguin air for a new air conditioner. This company has not shown up for appointments and have failed to complete their obligated contractual terms within a timely manner. Please help with this situation