Petco
Reviews and Complaints

I ordered a cat perch from Petco and received instead a cat scratching post. Order Number: [protected] . Same manufacturer, wrong item. I spent 20 minutes on the line with customer service giving much info about the incorrect item and the one I had actually ordered. This item had actually been deleted from the online record of my order, which made it difficult for them to assist me.

After 20 minutes, I was told I would receive an email message about how to return the item within 2 days. It's been 2 days and I have not been contacted except for an email message telling me to be patient, they are waiting for a response from some other department. I called customer service today and was told there was no resolution yet because the company was negotiating with the third party vender that provided the item.

I don't think this is acceptable. Nothing the third party vender has to say will change the fact that I received the wrong item. Knowing how to get the item returned and get a refund should not be dependent of successful negotiations with their vender. I also have no idea whether the correct item has been sent or if I'm free to order this item from another vender. There is no good reason to make me wait to get the item that I need.

I believe the petco in sequim, Washington and many other petco places shouldn't be able to take care of live fish, or they should start taking car of them. Since petco is a widely known pet store for all of your needs you can expect them not to care. Many petco places take more care of the items in the shop/mammal pets, then they do to aquatic pets avaliable in their stock. When I went there recently I saw dead multiple fish stuck to filters (lowering ph and creating high ammonia levels) in almost every tank. Brand new fish in bags that clearly indicate that they have been in there for a very long time ( examples of this are: bag of plecos filled with dirty water and tons of poop breathing heavily and one half dead, and a bag of 12 swordtails with 9 dead). Not to mention the aggressive fish problems listing. Many of the blood parrots with hole in the head disease, and a hole tank filled with baby albino Oscars with hole in the head disease also. Giving unhealthy fish to the public should not be a acceptable thing. The overstocked 10 gallontanks, and aggressive fish being with the wrong species leaves to more dead fish. The usual common goldfish that are fed to larger fish are all filled with diseases, sometimes leading to people who buy them loosing their fish. And Koi given no room to swim, stunted growth, gasping for air. Small tanks filled with sick and dying fancy goldfish. If petco wants to help animals they should start with raking care of the animals they profit from. In all this petco, and many others should not be able to sell live fish without an expert fish caretaker always doing maintenance on the tanks.
This is abuse and I'd suggest it gets taken care of.

I bought my guinea pig from the Petco at the Loop Mall in Kissimmee on March 24th when I got him home he was skinny and he was sneezing I asked the manager about it because I work out here at the Loop mall I'm out here everyday but the two days I am off and they said that was normal someone else bought him for me so I did not have the receipt but he said if I brought the care paper in that they would help me I asked him if he would go look for the copy in the office I have the exact date he told me I have so many papers I can't look for it I don't want my money back I don't want to bring the guinea pig back I have had him for one month and two days and now he has a severe ear infection and I have to take him to the vet tomorrow all I wanted them to do is take him to the vet because they told me they would because they know me so well they see me almost every single day but I got told I'm not looking for the paperwork what do I do just let my poor little guy die because someone's too lazy to go look for paperwork

I got my dog the adult version of your food. The next day she pooped all over my house started throwing up. I threw it the dog food it was making her really sick. I think I need a refund on what I got. Because your food is really not that cheap. A five pound bag is $20 that's a little high for dog food don't you think. tɦɛ ռʊtʀօ ɖօɢ ʄօօɖ ɢօt ʍʏ ɖօɢ ʀɛaʟʟʏ sɨċҡ

I am a regular customer at Petco and have spent a lot of money in the store. (Osage Beach, Mo.) On April 15, 2017 I went in the store and asked for the in store moneys savings book and employee at register informed me they had not such a thing. Then as I started to go shop I noticed stacks and stacks of the money savings book I asked for. I didn't say anything for the simple fact I'm not the type of customer to make a scene. So I then went to proceed with my shopping and took some time to even find an employee to assist me. When I started to talk to her and ask some questions she acted like it was a burden to even help me. I recently bought a couple of puppies and needed guidance as to what I could use til I get them to vet appointment. I informed her what was going on with them and for the second time I asked her for the money savings book as well. She then informed me I couldn't have any because I had to recently of got the puppies and would have to bring them in the store. I proceeded to tell her I would of more than happy to bring them in but I have respect for people (me being a nurse 20+ years) and didn't bring them in just in case what they have is contagious. She then pretty well told me I would just need to take them to a vet and walked away.

I came into the new store in jackson couple days ago, and had a few questions about fish and accessories for a tank. My first encounter was a lady who I noticed had a petco shirt on, loudly speaking negatively to another employee and slamming things around. First thought was "surely this person can't be an employee on the clock here".. Well I was wrong. I approached her and started asking questions about a filter, and the conversation we had literally made me never want to come back to this store. Never have I ever been talked to like I was so stupid, nor have I ever encountered such a terrible attitude by a sales associate - furthermore, a manager! In this conversation, she kept cutting me off and interrupting me, talking to me like I was an absolute iodiot, and bobbing her head and rolling her eyes whilst cutting me off numerous times. I finally got so fed up and decided to just say thanks for your time and walk off - after feeling totally verbally attacked, and started heading towards the door, fuming and nearly in tears because I was so baffled at how poorly this lady had treated me, a paying customer. Absolutely appalled. On my way out, another employee greeted me so politely - she asked me was I finding everything okay, and I was so embarrassed and upset at how I had just been treated by the lady browne (Spelling?) this might of been her nicname - im not sure - but I didnt want to explain my experience and how poorly browne treated me - partially for being so upset and partially for being so embarrassed - to the sweet person that warmly greeted me. But I asked her several of the same questions, and she answered them and explained in depth of how certain filters work, certain aquatic chemicals, and how live plants benefit a tank and fish in it, and made me and my questions feel welcomed - she was definitely there to help me any way she could - if it was not for jordan speaking to me on my way out and being so sweet and more than willing to help me after being so upset and treated so poorly and so disrespected by sheer lack of care, lack of customer service, and lack of professionalism by brown, I would of not made a purchase nor would I of ever stepped foot back in that store.. But from now on, I will call the store to make sure jordan is working and the beyond rude browne is not. I assure you, if she is in that store, me and my family will not ever step foot in there. I don't see how someone with such an absoltely awful attitude, and someone who talks to paying customers like they are beneath her and stupid.. Literally cutting me off and interrupting/overtalking me nearly every time I opened my mouth - along with the "head bobbing" and sarcastic hand gestures in rhythm with the head bobbing and rolling her eyes.. I'm just appalled that she is not only works in retail, but is a manager. But I was truly amazed how jordan turned my terrible experience with brownie, into a great experience and very knowledgeable experience. She is absolutely wonderful and has a sense of welcoming, warmness, and professionalism that isn't seen too often these days and definitely has some of the best customer service I have ever experienced. All in all, I felt the need to publically acknowledge jordan for her pristine customer service and sincerity of actually caring about her customers and not just there to get a paycheck like others.

My complaint is on the store manager, Angie. The store is in Springfield Oregon. She made my friend and I wait for almost 30 minutes to run a refund because the coupons (that were still good for two more days) didn't work in the system and she was the only one that could perform the refund. She stood talking to a gentleman that was petting a cat that was up for adoption. The two cashiers went to tell her that we were waiting, but she didn't even acknowledge us. I purchased $81 of Science Diet cat food and the coupon would give me $10 for a $40 dollar or more purchased. When she finally came over she stated that they pulled the coupons because they didn't work in their system and the store wasn't getting reimbursement from the company for refunds. I said, and? The refund had to be inputted by hand. I told her that they were still good and that I wanted the refund. She was extremely curt and disrespectful to me. She yanked my bank card out of the machine and threw it on the counter by her register. She actually stomped her foot and made the same sound a three year old makes when they don't get what they want. She was slamming down so hard on the keys of the register I thought she would break it. I have never been treated this way and will pay more for our cats food somewhere else. My friend and I were so embarrassed. This was the worst customer service I've ever been subjected to and I have worked in this field for over 30 years. If she young her behavior might be easier to understand because of a lack of experience, but she is at least 40 years old, and in my and my friends opinion, has no place in a customer service position, especially not a management position. I will go out of my way to tell people about my horrible experience at your company. And by the way, I did not receive the refund in my bank account. This took place 3/30/17.

I went to purchase cat food today 3/30/17 ...and came upon a manager screaming at employees that were just trying to assist a customer. He was screaming at them in front of other customers. I felt bad for the employees who were just trying to do their job. The gentlmens name was Rick and he works at the Woodbury Mn. Store, I will never shop there again as long as he works there. He was yelling at them to stay up front even tho a customer needed help.

On March 23rd, 2017 I had brought back a leopard gecko to Petco because I had not realized prior to buying them the type of care they required. So I called Petco, asked if I could bring them back and receive a refund and they said yes, no problem. So I got to the store, got my money back and decided a furry friend would be a little easier to care for than the reptile (the bugs got to me). I had asked to buy a guinea pig and the woman manager had said yes. She told me she was going to print out a "care paper" for me and that she would be right back. Ten minutes has passed and the man manager of the store had come over and told me he couldn't sell me the guinea pig because I had brought the leopard geckos back and I wasn't responsible enough. He said that he needed to be selling his animals to a "forever home" which I obviously planned for any animal I had bought. I am not a terrible person. I have three dogs that I take care of and a cat as it is that I've had for years. I do not look to "surrender" my pets. I felt terrible bringing back the gecko as it was. He told me that he noticed a "pattern" of me coming into his store and buying pets then giving them away which had never happened besides the ferrets I had gotten a year ago whom I had given to a man with cancer who LOVES ferrets. I didn't think that giving someone who has cancer a dream pet of theirs was a big deal. I still get to see them whenever I want to. That being said, I do not appreciate the way I was spoken to and made to feel like a terrible person only because I returned ONE pet that I had bought from there. I have spent a lot of money on items there for my dogs and cat and on top of that grooming for my dogs. The employee (Ken) should be fired or punished for how he spoke to me. He also followed me outside and watched me get into my car. I feel that this was unprofessional and I deserve some kind of apology from the store.

.I have been a loyal Petco customer for years so when I placed an order on February 12th for my cat’s food, I assumed I would receive it in a few days. When I checked the website several days later to determine the delivery date, the tracking information was unavailable. When I still hadn’t received it by February 22nd and the tracking information was still unavailable, I contacted Petco. The Representative told me my order had somehow been mishandled and there was no tracking information associated with it. She gave me the option of receiving a refund or having my order reprocessed. I chose the latter as my cat eats Soulistic Grain Free food, which Petco happens to make.

The Representative told me the order would be placed, it would take one day for it to be processed and 48 hours to ship. She asked how that sounded and I was dismayed that I wouldn’t receive her food for three days. She put me on hold and said they could expedite the shipping so I would receive it in two days instead of three and asked if that would be better. Was it better, yes, but let’s be frank, that offer should have been made immediately.

Since I no longer had any wet food for my cat, I went to the Petco five blocks from my apartment to get a few days’ supply. Imagine my surprise when I saw huge signs stating that Petco will messenger food directly to people’s homes in NYC. That that offered wasn’t extended to me after I had waited more than 10 days to receive her food, at a cost of $66.25, was simply galling.

When I still hadn’t received my order on Monday, February 27th, I called Petco again. This time the Representative told me that that there had been another problem and my order didn’t even ship until Saturday, February 25th, three full days after I contacted Petco the first time. And my packing slip shows the order date as February 25th.

The more charitable part of me wants to believe that this was just a perfect storm of everything that could go wrong, going wrong. The other part of me is appalled at what can only be described as a complete and total disregard for its customer base and a simply deplorable level of customer service. And make no mistake, if anyone else made Soulistic food, I would be buying it from them.

On February the 26th 2017 I took my pet for grooming appointment at Petco / 9:30 am
The grooming manager told me that they will start with the bath and then trimming. Ten minutes later I received a call and then they told me that I had to come back to pick up my lovely pet Milo because he was bleeding for an unknown reason(they were trimming Milo closely to his skin my God! so they cut Milo very close to his annus) ( photo attached). When I came to pick him up the grooming manager told me different story that they found an abscess and it was cut ( once I got home I washed my pet and I did not find a clue of such thing but the cut because they were trimming Milo closely to his skin, it's crazy .. how come professionals as they say they are do these things).
Another thing is that they told me that they would wash Milo first but I found half of his body trimmed but not washed so I thought this people sale you one thing in the front desk but they do another thing inside Not fair.
Before leaving Petco with my heart in my hand seeing how my pet was suffering because the pain I asked for a complaint form but they said they don't have such form so I asked for a blank paper then I wrote my letter complaint ( attached ) with signatures of managers Kimberly and Alice
Someone called me later that day from Petco ( Tonya ) and she told me that if the pet was cut accidentally they will pay for the vet / bill otherwise they wouldn't and I have to assume responsibility... WHAT? Unbelievable she was not there she doesn't even know what was the problem, unbelievable! My pet was absolutely happy and fine at the time he came to Petco but today he just wanna be under the sofa he is really scared of everything
To pay an emergency appointment for Milo I need $150 at front and I don't have it and all this because Petco don't have professional people to take care of pets and opposite to that they hurted my Milo
What I did I made an appointment in Banfield pet hospital with a coupon that they sent me but because it is a COUPON they won't take care of Milo right away just on March 16 and now I am in this bad situation because PETCO the company who promise to take care of pets but they do the opposite thing.

Petco#2763 the reciept barcode is 2763016012898201702200000000003 the sale associate at the aquarium is so rude and Bad attitude with me. I went in for exchange the argrassive fish I bought. He keep tell me that fish not argrassive. Why I hsve to lie for a fish that he told me $1.99 why? Just listen to customer ok. That the associate thst u need to have. I just said the fish is argrasive then it is! Ok just change it for me. That's all. I don't need to explain anymore ok.

On Sunday 1-29-17 I was checking a new customer in when I received a phone call. I was asked if we do walk-ins I said yes. I asked her if I could put her on hold and explained to her that I was helping a client and as soon as I'm done I'll be glad to help her. As I'm helping the client and putting her information into the computer the phone alerts me to let me know theirs someone on hold it wasn't but a second later that I receive another call not knowing its the same lady that I had on hold calling me again. I told her I needed to put her on hold that I'm helping a client when she started yelling at me over the phone. I hung up on the yelling. She in turns calls management to complain about me hanging up on her. The clients I was helping could hear the woman yelling at me over the phone that's how loud she was. When I went to Cameron to tell him about me hanging up on the woman and why. He tells me she from corporate. I told him I don't care who she is there was need for her to yell at me I was helping a client. He said I should care cause she from corporate. We have one computer and I can only help one person at a time on the computer. This woman name is Anne Quinn evidently she felt because she from corporate she should have priority. Not only did she complained to the manager but it didn't stop there, she brought her anger into the salon. I felt intimidated by her throwing her weight around saying she from corporate and my manager saying I should care cause she from corporate like if my job being threaten. Hanging up on an irate person on the phone is nothing compared to my salon manager leaving her dogs on the table unattended numerous times, she been told not to leave the dog unattented on the grooming table by Scott, Cregg, Cameron and the woman manager who now works at the Redlands store along with her vulgar language and was asked by Cregg that she needs to tone it down. Our salon manager is on her cell phone while she bathing dogs either texting or talking also while she grooming the dogs. Cameron our manager sees it cause she on her phone when he comes into the salon. We don't have supplies have the time were always running out of shampoo. Charging people for shedless treatment when we may not have any shedless product. You can't say anything cause if you do she finds away to get rid of you or give you a hard time. So, who are you going to complain to Cameron he shows her the complaints. Yes, I've had complaints about me from customers but these same customers who complain about me has complained about all of the groomers and other salons. One customer by the name of Fate got mad cause she was a week late for her appointment and her groomer was on vacation and because I told her that her appointment was a week ago and her groomer on vacation she got mad at me and hated me ever since. Another complaint about me was cause I charged bijou owner five dollar to groom the face, she said the other girls were doing it for free and while the manager Jim was standing there the woman uncontrollable, started yelling at me and the manager to fire me all because I was going to charge her five dollars for a hair cut on the face. I've been grooming for 22 yrs with a successful mobile grooming services 2 vans 4 groomers and featured in the Inland Empire Magazine through out San Bernardino County and Riverside also open up mobile services for my son in hesperia 3 vans with 3 employees taught all of my grandkids how to groom the youngest being 7 and now 12 whom is a fantastic groomer along with my cousin who writes books on dog training among other dog books that you have on your shelves whom is a judge for dog shows and shows her dogs and has won grand champion. We are definitely a dog family. I couldn't of had successful business for 12 yrs and be feature in magazines if I wasn't good at my job. Evy's Mobile Pet Salon is still a successful business the difference is my daughter in law whom I taught to groom now owns the business that I sold her, we send customers to your Fontana store all the time cause my daughter in law has to high of a clientel. I had helped out the Humane Society convicting a animal abuser whom was a high official in the San Bernardino Council, we're first on the list with Animal Control to groom any dogs that are rescue from puppy mills in the Devore area. Evy's Mobile Pet Salon has been in business since 1995 successfully all over San Bernardino and Riverside county. So, to have your employee to come in the store and intimidate me infront of my co workers I felt threaten along with my manager only listen to Anne Quinn cause she from corporate. Cameron didn't even want to hear that two customers heard what happen he only care this woman from corporate. I would like to know how this matter going to be taken care of. You definitely have a salon manager problem one who addicted to her cell phone and leaves her dogs unattended on the table its just a matter of time before a dog hangs itself. The bad part is Scott our district manager at the time caught her leaving a dog on the table unattended, along with your GM Craig and now your GM Cameron and I can't think who was the female managers at the Victorville store 1510 and now at the Redlands store caught her twice leaving dogs unattended on the grooming table and was told again not to leave a dog on the table. Plus, the vulgar language that Carly uses was told by GM Craig to tone it down which she still hasn't, along with watching you tube and listen to vulgar comedy shows while she grooming dogs. Unfortunately we have no choice we have to listen to it cause she thinks its funny. She has also told us that she technically doesn't have to work nights or clean. I've asked Carly to teach me about the new texting, she still hasn't shown me. I asked one of my coworkers to teach me cause Carly was to busy texting and on her phone with her ear plugs talking. The reason why Carly gets so many dogs done is she works during her lunch hour, when lunch time comes rolling around she'll clock out for lunch come back to the salon start grooming her dog and when she needs to clock in she stops what she doing to go clock by in, sometimes one of the other girls a clock Carly back in from lunch. The new hire Anne. Carly doesn't intend to keep her but Carly doesn't teach her anything she been learning from the groomers. This girl can make it in grooming she just needs someone to teach her and our salon manager hasn't been doing this cause she doesn't intend to keep her. Carly has a big turn over in firing and hiring. Groomers are a dime a dozen but to find good ones is hard to come by and to find people that are dedicated to work on time is hard to come by.

I went to local Petco store in Livingston, NJ for my dog's nail trimming on 1/29/2017.
My dog was refused the service because she does not want to walk in to the grooming area due to insurance reasons.
My dog is old and her nail got to long and the floor was slippery, and she does not want to go in there, so she just lay down on the floor.
Groomer and the store manager thought my dog was too ill and they refused the service make an excuse of Safety and Insurance reason.
They saw my dog waled in and waled out without any problem, but they just did not want to provide the service.

I previously went to my local petco that has been in my town since I can remember. There are two sun conures (birds), the male sun conure was overly plucking his feathers and can tell is in distress. Then I visited the mouse section where I found two mouse with blood on their backs. I tried to speak to the manager, waited a couple minutes and didn't come from the back so I spoke and told the coworker my issue. She replied with fake bitter smile saying " Yeah they have a reputation for fighting" and had nothing to say about the bird. If you've watched PETAS behind the scene videos you'll be horrified and I'm horrified to see it in stores. (Pictures of male bird)

To whom it may concern,

Petco in marysville wa

The cashier erica is very rude and unprofessional. I went in to return a heater for my fish that only worked for a week. I did not have the original receipt, but was able to print one from pal rewards. She did return it but was very rude about returning it. She told me that maybe I should have kept my original receipt. I had gone in on saturday and amber had told me that all I had to do was register my pals card and print the receipt and it would be no problem. I will never be back to shop there again.

Sincerely
April cruz

Store location 21851 Towne Center Dr Watertown, NY 13601

I have pictures taken at several different times this year documenting extreme neglect of reptiles in this store dating back to march and a purchase I made of an animal, a ball python, so dehydrated and emaciated that it hung limply in my hands. It had scale rot, and TWO layers of fully retained shed caused from improper husbandry. They routinely crowd 6+ animals in one tank, with improper heat and humidity, and 24 hr lights on a nocturnal animal, and open 'hides'. Several incidents with starving and dehydrated animals since, and despite reporting their malnutrition to the manager, they were still on display the days following. I even was very distressed during one incident in which I watched the dying gasps of one extremely emaciated chinese water dragon on display, its cage mate quite healthy, and I had to actually point out the dying animal to the employee standing next to a neighboring cage helping another customer.

I have photos to support these claims should you wish to contact me. I have tried going through management but they have done nothing. If nothing changes, i will take the time stamped photos to my local enforcement agencies as a last resort.

My email is [protected]@gmail.com

firstly I called and made an appointment and when I got there I was told I had no appointment. there was no one there so why they could not groom my dog was beyond me. to top it off the female at the register claims I didn't have any appointment and the one female that was grooming the 1 dog that was there told me I should go to PetSmart... really. I guess it was for the best because the rumors about them not knowing what they're doing me saved me from further regret in dealing with them at all... wow Petco sending business to petsmart... ONLY IN AMERICA

Do not bring your dog here! I brought my goldendoodle here a number of times and was never informed he was a "problem" until I called to make another appointment. The person told me there were notes (That had no date marked on them) that my dog was "fidgety" and might need "relaxing medication" from the vet in order for them to give him a bath... I was never informed about this previously and am very confused on this information.. Not worth the trouble - go somewhere else!

Today I brought my dogs in to be groomer, everything was going fine until the last fifteen minutes of my youngest dogs appointment. She has a bit of anxiety when meeting new people and this situation did not help. First thing off I noticed was there was a strange man watching her being groomed, no big deal but I went to check it out since prior to him standing there he had two children with him, around 10 and 8, and they were no where to be seen. As I approach I see the two children in the grooming room with my dog, who had started to panic with them being near and Herr not knowing them. I made a comment to the father that it was probably not the best idea to have them in the red since she had high anxiety and he understood and went to remove them, the groomer on the other had who was their mother became defensive as if I didn't know what I was doing. She kept stating, she's, only scared because she's on the table and she has been trained that's a bad thin. My dog is not even a year old yet, had no fear reaction when going to the vet or groomer before today about being up on a table. I noticed when I walked over that the groomer had two different ropes around my dogs neck, one from the side and one above and when she gets scared and over stimulated she tries to bolt, the only thing I saw happening with those kids in there was her trying to bolt and strangling herself on the ropes. At the end of the interaction when she "finished" with me dog she again became aggressive with me as well as defensive saying that I think I know my dog but she knows her job and she wouldn't put her children in danger if she thought there was danger. I thought of this as unprofessional and extremely rude saying that I am over reacting when it is against most grooming salons policies and I'm sure against petco to have unauthorized people in the salon and her aggressive nature after the fact towards me was unacceptable when I was looking out for both my dog and her children... as long as she works there I will not be letting her touch my dogs again