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Peugeot

Peugeot review: Parts

S
Author of the review
5:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am super frustrated that I chose to buy a Peugeot because I really loved the 3008, not knowing what poor service the brand will render me. The customer service staff is full of lies and keep on asking for your contact details each time you call to follow up on your complaint. This shows they never did anything to help you to begin with.

The panel beater dealing with my car repairs is even hopeless now because the Arnold Chatz Constantia Kloof dealership that ordered the parts does not even respond to their emails or take their calls. I had to intervene as the car owner. The dealership told me they will look into it. 20 min later, they call to say the parts will arrive that same afternoon or the next morning from the warehouse. Two days later, I again, call them myself only to be told the warehouse made a mistake and there is still no ETA on the parts.

I honestly want to change the car now because of this poor customer service and the car is not even old, I was still enjoying it.

VIN: VF3M45GYVNS081058

Desired outcome: I want the parts to arrive as soon as possible as it has been a month now.

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  1. Peugeot Contacts

  2. Peugeot phone numbers
    1800 307 607
    1800 307 607
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    Australia
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    Russia
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    77%
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    +33 970 809 120
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    Customer Service, France
    +44 800 042 2422
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    United Kingdom
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    Austria
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    Belgium
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    Germany
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    Ireland
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    Italy
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    Spain
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    Sweden
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    Brazil
    More phone numbers
  3. Peugeot emails
  4. Peugeot address
    07 rue Henri Sainte-Claire Deville, Rueil-Malmaison, 92500, France
  5. Peugeot social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 22, 2024
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