Philippine Long Distance Telephone [PLDT]
Reviews and Complaints

Again you have sent what is now the third bill without any adjustment for the loss of service from dec 24 to jan 20 as I received no internet for this entire period. Please apply an adjustment to my bill as it is now for march and still no adjustment. If you fail to do something about this, I will lodge a complaint with ditc, ntc and dti. I am tired of having to deal with all your red tape and your snail's pace of doing things. You have charged me for three whole months without adjustment and that is abuse of the consumer.

Expecting a resolution soonest.

Sent from yahoo mail for iphone

Begin forwarded message:

On wednesday, january 24, 2018, 10:20 pm, maria angeles caballero wrote:

Re the billing below. Please note that I have not had internet service from dec 24 to jan 20 so you should adjust the billing for service not rendered. Thanks

Maria angeles caballero

Sent from yahoo mail for iphone

Begin forwarded message:

On thursday, january 25, 2018, 1:13 am, maria angeles caballero wrote:
Please note that I have not had internet service from dec 24 to jan 20 so you should adjust the billing for service not rendered. Thanks

Maria angeles caballero

Sent from yahoo mail for iphone

On thursday, january 25, 2018, 1:09 am, [protected]@pldt.com. Ph wrote:

Your pldt home estatement for this month
Is now ready for viewing!

To our valued subscriber,

You may now view your jan 20, 2018 estatement through your my pldt home account.

Below is the summary of your monthly billing:

Account number
:
[protected]

Statement date
:
Jan 20, 2018

Account name
:
Ma angeles j caballero

Billing address
:
35b florida st bgy merville, merville park su paranaque city

Balance from last bill
:
0.00

Current charges
:
1, 899.00

Due date
:
Feb 13, 2018

Total amount due
:
1, 899.00

February 7, 2018 I requested a line transfer since we need to move. I've been calling their hotline everyday for updates and they keep explaining that the issuance of service order is still on process and I have to keep my line open blah blah blah. It's february 22 now, and nothing is happening!
I am a pwd citizen and my source of income is teaching online. I don't deserve this kind of service. I've paid my bills on time and made no bad records.

This is my account number pldt
[protected]
My name is maria korina blanca m. Orozco

Punyeta keo kung walang diatone, internet naman kung walng internet dial tone naman simula ng August 2017 wala kming
Dial tone nagkaron December 2017 ilang araw lang tapos internet naman simula December 2017 until February 2018 wala may pasabi pah keong mag bayad para malagyan mg internet puta keo bayad lng kami ng bayad walang dial tone at internet meron pang pag nag bayad keo makakabit agad puta keo hindi kami naputulan at lagi kaming bayad anong pinag sasabi nio ang sabihin nio mukha keong pera bayad wala naman keong serbisyo nag complain na ko tapos sinabi nio wala keong natanggap pumirka pa nga ung customer assistant nio tangina nio ayusin nio serbisyo nio nakakapirwisyo keo

Why is it that every time your repairman fixes another line, my connection is affected? If no dial tone, no internet. Do they always have to mess up other subscriber's line to fix another? This has happened to me not once, not twice but four times!
I do my work on line and you're always telling me, "sorry for the inconvenience." What else is new?!
Do your repairmen really know what they're doing or are they just too lazy to do make things right?

The incidents happened last February 8, 2018 at 2:40pm and received by your customer service hotline177 - Carlo/ Rose.

Our clients cannot get through of our Trunkline [protected] to 64 as well as the office employees cannot make outside calls until this time (February 17, 2018). We have a reference number: [protected] for this particular complain.

We would like this to be addressed by your technical team as soon as possible because Casino Español de Cebu's daily business is gravely affected.

I received Lazada discount vouchers with an expiration date of 31 March 2018.
I tried using it 16 January 2018 but according to Lazada vouchers were already expired and was advice to contact PLDT to clarify the agreement made between the two companies. I sent my complain via facebook thru a private message 17 January 2018. This was the reply I got:
"Good to hear you again, Diana. Let me assist you on this. This is noted and I've already forwarded your complain to the group-in-charge for investigation. Don't worry, we shall keep you posted for further developments pertaining on your concern. Thanks.
- Anna of PLDT Customer Care
19 JANUARY 07:00.

I also complain that I can't print the January statement of account via pldt portal and internet connection was slow.

Again, I made a follow-up 22 January 2018.
This was the response:
We're on top of this, Diana. Don't worry, I've already sent an endorsement to our support team to verify the validity of the Lazada Vouchers. We'll keep you posted once we have further updates. Thank you.

-Rommel of PLDT Customer Care
24 JANUARY 17:41

26 January 2018 another request for update.
These were the various apologetic replies I got:
We truly understand how you feel about this Diana and believe that this is not the experience that we want you to have. Nag-issue po ako ng repair ticket [protected] for remote line testing. We'll fix this as soon as possible. With regards to your voucher concern, I've made an endorsement to for support group for proper handling. Thanks.

-Emil of PLDT Customer Care
Our apology for the inconvenience we have caused you, Diana. 😞 We will do our best to assist you. I have endorsed your concern regarding your slow internet connection and can't access or view your SOA to our support group for proper handling. Rest assured that we are doing all the means to fix your service as quickly as possible. Thank you.

-Pol of PLDT Customer Care
29 JANUARY 12:52
Our apologies for the inconvenience this has caused you, Diana. I understand the gravity of your concern. As checked, there are technical errors in our system in sending the SOA through you email address. Don't worry, I've forwarded your concern to our billing department for handling. We humbly ask for your patience as we are exhausting all our resources and efforts to have this sorted out. Thank you!

-John of PLDT Customer Care
2 FEBRUARY 20:25

I made various follow-ups every 2 days but I don't get any replies anymore.
They are now IGNORING my follow-ups.

Hi Sir / Ma'am:

I'd like to bring our request to your utmost attention. Our landline number [protected] has no dial tone since February 2, 2018. We already reported this concern to PLDT Ponciano, Davao last Feb 5, 2018. Our company's representative, Christine Rosario was able to talk in person your employee, Ms. Ymae Enerio. A reference number [protected] was given. However, sad to note that until now we have not received any action.

Our telephone is very important to our business operation. Thus, may I request to please facilitate our request the soonest possible time.

Thank you very much. Looking forward for a fast and quick action.

Sincerely yours,

Florame P. Landanganon
Manager

eto n yata ang pinaka worst internet service na meron sa pilipinas dapat mag close na kayo pldt.. ng sawa n ako kaka tawag sa hotline at pg punta sa mismo pldt customer service imagine from jan 14, 2018 til now feb 4, 2018 wala kami internet service sa kadahilan system downtime dw kayo pldt pero lahat ng kapit bahay nmin meron eh iisa box lng nmn pinang gagalingan how come kami lng walang internet koneksyon tapos naun may bagong billing na worth 1, 700 ni ha ni ho ndi nmn kami nkagamit ng internet nyo grabe na kayo pldt dapat siguro dumiretso n ng sumbong kay tulfo or sa ntc n mismo dahil sa poor service n ginagawa nyo.. mag close n kayo pldt kesa madami kayo naloloko na tao sa pilipinas

Im on the process of upgrading my plan from DSL to Fibr, the installation happened 2 weeks ago (January 19, 2018) but it's not activated yet.

The worse! They already deactivated my DSL since wednesday (January 24, 2017) and now we have no internet for more than a week!

Ive called EVERYDAY hoping this issue will be resolved but all they said is that it will be activated within 24-48hrs! Seriously.. I even tried to speak to a manager but they are not taking the call saying that they are engaged/ on leave etc. would you believe that. But yesterday luckily I was able to speak to a manager, (Jonabelle Taguinod) an she promised us that she's going to work on our request and will call us back for updates, we waited all day, but no call back happened.

All i had are DISCONNECTED CALLS and INCONSISTENT INFORMATION From customer service reps but still ISSUE IS NOT RESOLVED

Now tell me WILL this ever be resolved?

Hello
I applied on line for my son /daughter they move to san pedro laguna this january they response within 48hrs I got my ref. # then I phone to follow up I was told the address of where my son move in is bloc listed in order to install pldt I have to produce supporting document for application to process my application which I did I spoke to owner of the house right away she sent me lease of agreement within that day I forwarded to pldt philippines cause I live in canada nothing happen then I phone pldt costumer care I spoke different agent I was told again to wait 24-48 hrs nothing happen now I have been phoning everyday take note I live in canada I spent long distance just to follow up my application the problem is not solve yet I spoke one agent she said all agent that I spoke they are not saving my application /supporting ducoment that I had provide with them and then she said I have to wait for another 24 hrs I already spent hundreds of dollars just to follow up my application until now is not solve you there is other company I could get connection I would not spend a dime with pldt

Twice ko na nireport eto. Ang Ultera modem nasa cainta. Umuwi ako sa isabela ng ilang araw. Naka off ang modem dahil wala naman tao sa bahay. Dahil s experience ko before, yung unang uwi ko, may data usage kahit wala ako sa cainta. This time, nakaoff na ang kuryente. Ang gulat ko, everyday chinecheck ko usage using online account, may data usage. Nagfile ako ng complaint reference [protected], pero wAla akong narereceive na sagot,

Last Dec. 28, 2017, I reported thru PLDT hotline our landline unit which has no dial tone. After I week, reported it again since no action was done by PLDT. They said it was already endorsed to the technical and will follow up. Sometime January, a PLDT technician went to check and said the trouble was not in our unit/line, but was in PLDT's box in the area.
I made again a follow up this Jan. 29, 2018 and again, they will follow up.

Today, Jan. 30, 2018, your billing representative called and reminded us our billing. As much as I wanted to be calm, I can't help but to be mad and upset . We paid for something that we did not use. We are current in our payment but still we were not able to use the unit for a month. What kind of service is that! And to think that when your customers is delayed to pay for a day, you actually cut the service. While when you are at fault, we cannot do anything.

Prior to this incident, this also happened last September 2017 wherein we were not able to use the phone for almost a month also, and yes a rebate/refund was adjusted...a P51 refund! So that's customer service for you PLDT?

We request that we be exempted from paying the unit rental for a month, that is fair and just!

PLDT Report No. [protected]

Greetings!

I have been a PLDT Fibr subscriber for almost 1.5 years in Sauyo, Novaliches.
We encountered loss connection of wifi and landline last January 12, 2018.
Since then, We have opened ticket service number and until now there is no action from PLDT on when they can take action our complain. Despite of our regular follow up at their customer service hotline 171, up to now there is no action taken by PLDT Technicians to fix the issue. You cannot depend to their customer service personnel to make possible action to resolve the issue. The inconvenience, loss of opportunity, time, money it brought due to their incompetence cannot compensate any rebates amount they will apply.

May these letter bring to the PLDT management and the government agencies concern to take immediate action.

Pldt, napakapunyeta po ng serbisyo nyo! lahat! lalo. na mga tao niyo! naubos oras halos namin kakaintay. savihin agad kung wala. hindi yung magpapaasa pa. at higit sa lahat, mga tao niyo, sa office man o nasa field, walang coordination! ang. gugulo! iba-iba sinasabi! tsaka ni. hindi ako pumalya sa follow-up! palagi. nalang ako tatawag! dapat nasa mga tao niyo ang may initiative! isa pa yang ahente niyo sa sales! tumatawag ako/text,. nahingi ako. ng number ng customer service, walang reply, di. man lang. nasagot! pwede naman sabihin na wala or hindi alam!
Tapos pag ganun na ibang tao na halimbawa. ang. maghahandle, ayusin yung endorsement or pumunta at humarap ng maayos sa customer dahil trabaho. nyo yan! naaksaya ang mga oras at panahon namin! konting aral pa ng tamang. customer service at pagsasabi ng information! magsara. na kayo pldt mabuti pa!

Nagrereklamo ako kase kahit di naman subscriber makausap nila sa bahay, kinukumbinsi nilang kumuha ng Kung ano anong ino offer nila...
Then, nung pina cancel namin, idinadagdag pa rin sa monthly bill...
Nung una add up lang ng 400 pesos plus Aba ngayon di na kuntento mga incompetent na to, 12, 000 pesos na bill ko dahil pinapabayaran na ng sampung libo ang tablet na di man Lang nakapasok ng bahay ko. Wag naman tanga... Pag di agad nakabayad ng internet naamoy nyo agad e, yung pinakansel ko six months ago pa sisingilin nyo sa kin ngayon ng sampung libo? Mga tuso! Kapal nyo

Filed a complaint re failure to get wifi since before Christmas and to this day have not heard from them or had a visit. Since I got FIBR, I have had three reports in less than a year for loss of service. PLDT sucks! I can't wait to move to another internet service provider but am locked in😡 It was better when it was DSL but overall they have very poor tech support and a lousy service provider.

Hello,

We have opened ticket since October and until now there is no action from PLDT on when they can repair our issue. Both our Fibr and DSL connection are down now and up to now there is no action taken by PLDT Technicians to fix the issue. We are an Internet Cafe and the business needs internet connection for us to operate. We have been a Customer of PLDT since 2004 but we never experienced this kind on negligence from your Support team. Those people in SME Care never given us a real update on what is happening nor did they get status on what is going on in the repair. The technician's assigned to repair our circuit seems to ignore performing their duty to repair our Circuit. I hope this compaint will reach someone from PLDT to help us on our issue.

I am writing this letter to file a written complaint about your customer service for home DSL. I applied for a Samsung Galaxy S8 through my online account back in December 8, 2017. A few days after, my application got approved and was informed that once I secure the cash out of 10, 000 pesos, I'd get my gadget in 2-3 business days. I was also advised to make an advanced payment for my monthly plan which I did. I even received a text message advising me to pay the initial cash out not later than December 24 otherwise the application will be cancelled. I paid the cash out December 18 and called customer service to find out the turn around time as to when should I expect the delivery of my gadget as holiday is nearing. I was advised different time frames. I followed up too many times. Up to now, they're giving me different information. Too many times I requested for a supervisor and never got the chance to speak to one. I work in the same industry and with the customer experience I am getting, I am one very dissatisfied customer. The coordination to the back end support is poor. PLDT is a big company that gives small consumers like me a terrible time transacting for the same concern for about a month now. I asked if I could just cancel the application and get a refund however I was advised that I cannot do that. I'm left with no choice but to wait for their inefficient service.

Tel: 244-9254

Would like to complain your Orion Branch. Someone called my Auntie via telephone and offering a Telpad. Item is not yet received but your company is start charging the account.

Would like to cancel the said offer as you are having a horrible staff and not so very helpful. Hopefully you change your staff and train them to act and work professionally.

Its not the customer who will check with the courier services, do they know which company?

For further information, please call [protected]

I applied originally for dsl. Kaso when I call customer service sabi tawag ulit after 48hrs... Tumawag ulit wala n daw slot... Then I decided to take advantage ung fiber kc my fiber sa malabon ok good... Same amount 1299... Call ulit aqafter 48hrs.. pending pa... Tawag ulit aq pending pa daw kc nakaopen p ung sa dsl... Pina close q tawag aq after 48hrs. Kaso pagtawag q wala padin last week n ng nov. 1month after q nag apply wala p din. Tapos sabi nun rep my promo daw 1699 blah blah... Sige go na aq. Kaso dec 03 tumawag ulit aq wala p daw ticket.. finally tumawag ulit aq dec 15 sabi cancel daw application q without informing me na icacancel kc wala daw slOt.. Pero bkt my mga tagpldt pakalat kalat dito sa amin at nag papaapply ng service baka modus sila? Ninanakaw na personal information nmn. Wag kau mag papunta ng tao nyo kung wala kau servicekc ung taong gusto mag apply at willing magbayad e ayaw nyo kabitan nakakainis talaga