Philippine Long Distance Telephone [PLDT]
Reviews and Complaints

kahit hotline sa lipa branch DI MAKONTAK MAY PROBLEM DIN...

SAAN PA KAMI HIHINGI NG ASSISTANCE AT MAGREREKLAMO SA BULOK NYONG SERBISYO digitel...NAGTATRABAHO BA KU NG AYOS!

The same problem but me, I have a bigger ### problem, I have a 1500 plan dsl in the first 3 months the speed is ok but after a few months my ###ing downlaoding speed is only 2-3kb/sec. and the most important complane is->putang ina nawawala lagi wla pang 100hours na nagkakaroon sa isang buwan halos araw araw na wla tpos pag meron nman d na ako mka open ng browser ko sa sobrang bgal ng putang inang internet service na yan!I cant even go to these websites->www.yahoo.com, www.google.com->It always says connection interrupted putang ina tlaga hayop!I cant even call them cauze ung telephone ko wlang Dialtone putang ina!Lagi ako nagpupunta sa putnag inang office nila sabi ng putang inang babae tumawag nlang poh kau sa putang ina nming costumer service, ang sabi ko nman paano matatawagan ung putang ina nyong service kung wla nmang dialtone i2ng putang inang telephone ko.At ang sbi nya nman aayusin din poh nmin kaagad, at nang pumunta nman ng technician, kunwari pang nag check nag browse pa sa browser ko at ok nman at un pero after 1 day bumalik nanaman sa dati putang ina pakitang tao tang ina nyo DIGITEL, your ###ing internet is a ###ing tooooooo slow!Disconnected 24ever ### you!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!### YOU!Visit their website www.DIGITEL-###.COM/PUTANG/INA/NYO/DIGITEL.HTML

my dsl bundled with telephone line was installed last august 07, 2009 but a few days after i encounter an intermittent connection...and on august 14, 2009 the damn connection was totally gone. i called the 1710 customer assistance to inform the problem but it took more than two weeks to fix the no connection problem..i'm not sure if it was already fixed because this is the first try to make online after the restoration 4 hours ago..no words heard coming from the digitel even i gave to them my contact numbers.i call that damn 1710 twice a day but the same old looks like recorded response, "your problem sir was already endorsed to our technical department and maybe they are doing the troubleshooting right now..." hell..bad service.slow connection..can be overtaken by a turtle with disability... feels like that i'm caught on a bait plotted by the digitel...help..
hope that they will fix all the problem...or else..

i am from san miguel, sto tomas, batangas. before they have an office at sto tomas but they consolidated it with lipa branch in batangas too. since their transfer the services became bad. most of the time i have intermittent internet connection so is the dial tone. for the last 2 weeks my line is dead. i have been lodging complaints but to no avail. the payment clerk and customer service in lipa keep on promising that the technician will come but up to now for the last 2 weeks no one from digitel crew comes. digitel people my digitel tel no is 318 2305. pls. pls. pls.

i would attest to the complaints of my fellow digi[censored] adsl subscribers. When you guys are offering the service, you almost promised us the sun & the moon. Now we're stuck in your stupid broadband connection. I always call your customer service hotline but keeps on hearing the same old reasons that there's a technical ### occuring in my area. It seems like forever. Why don't you train your csr's to practice a new spiel. One more thing, one of your csr's promised me that a tech would come by to fix this mess but until now I don't see even a shadow of your tech. Not to mention that it's been almost 2mos now. Also, please update your bills bcoz I keep on recieving an overdue amount monthly when in fact, i have been paying a complete amount for a very unsatisfying service.

super bagal talp pa ng dial up
pagbubukas palang one year na
pag ng open pa ng file laging log
wala na batong ibibilis
buti pang indi nagpalit buti pa sa smart bro
mas mabilis low tech talaga digitel
bae galingi ng serbisyo husto lang kayo sa salita eh
isng malaking pagkakami na nag pakabit sa digitel
igi

i have the same problem brothers. dti? d kaya dapat sa dotc mag complain?

digitel binalonan sucks.. bagal ng connection 100-180kpbs lng samantalng inaplayan kong pla is ung 1mpbs.. bagal pa ng service nila... hay naku.. maghinhintay na ba ako hangang 2 years na ganiton digitel?

Hay pareho tayo, my boss really annoys with digitel na... Napapagod na ko sa kakatawag sa digitel na yan. ...But still para silang mga bingi sa complaints namin.

I made some digg and found this link http://www.dtincr.ph/complaint.php

Let's file a complain to DTI

tama! mga PI kayo Digitel bwisit! kakakabit lang ng DSL wifi wala pa din magawa hindi man lang magamit technical problem parati 4 na araw na walang DSL at phone. ano ba yan, wala pang one week e palpak na

ganun din dito sa laguna..napkawalang hiya ang mg a yan.. biruin mo..dinisapproved ung application ko..matapos nila kunin ung deposit daw n almost 1500..ngyn ngpparefund ako sabi 2-3weeks daw mkkuha ko n pera ko..magkkalahating taon na wla prin nkkbdtrip tlga..bulok tlga ang systema ng digitel n yan.!hoy! digitel mahiya nman kayo! pera ng mga tao ginagamit nyo for no interest ang kapal ng mukha nyo..magsara n kayo!ilang beses n akong ngfollowup sa refund ko nung una nxt month ng nxt month kya nkaabot n ngun ng kalahating taon..tpos lately bumaba n nmn sa nxt week naka ilang nxt n paulit ulit ang sinsabi meron n nxt week n nmn...putang ina nyo ayusin nyo systema nyo! anong klaseng companya yan mandurugas! one time naabutan ko pa dun ang isang babae halos aatakehin n sa galit..e 3 weeks n raw sya wlang internet..tpos tuloy t uloy ang bill..buti nmn at d a ko nkabitan ng digihell n yan..pero til now dprin binigay ang pera ko sayang nmn..kng pinutang ko un malaki n tubo nun..kung ako sa inyong mga ngbbalak mgpakabit ng landline or internet look b 4 u leap muna..nko po..wag n po kyo sa digihell bulok tlga un lng massabi ko...

hindi lang jan s branch nyo...pti d2 sa batangas gnon sistema...ndi cguro nila naki2ta un nkpost n mission and vision s wall office nila...

kung di pa kayo nakasubscribe, you might wanna read my posts in pinoydsl.net:
http://pinoydsl.net/viewtopic.php?t=17015
http://pinoydsl.net/viewtopic.php?t=16758
http://pinoydsl.net/viewtopic.php?t=16991

baka sakali makatulong sa decisions nyo.

Ako rin po..nag apply ako sa kanila nung.. month of nov. they told me n 2-3 days daw po makakabitan na kami ng internet.. hanggang lumipas na yung 2008, at nag palit n ng 2009.. wala pa rin ng yayari.. lalo na yung department dian sa Dasmariñas, Office... grabe.. pinapabalik-balik lang nila yung mga customer nila, , , 1 time pag punta ko dun for follow up.. meron isang customer din me nakasabay, , galit na galit na nagpunta dun sa office ng Dasma, Branch, , at sabi dun sa isang agent ng DIGITEL "hoy, , nakikilala mo na ba ako sa ilang linggo kong pabalik-balik ko dito sa opisina nio? puro kayo follow up. wala naman kayo ginagawa...anu na pangalan mo? at irereport kita sa Main Office ng DIGITEL" im not mention it the name of the agent.. kasi nakakhiya talaga... when i heard it nag dalawang isip na ako.. na baka ganun nga talaga yung sistema ng DIGITEL dito sa DASMA, BRANCH.. wla silang sistema dun... nakahihiya... kung dapat palitan palitan na., , nakakasira sila ng imgae ng DIGITEL.. marami pa naman nag sabi sakin na maganda sa DIGITEL.. panu ko irerecomend sa iba yung digitel if ganyan yung nakita at ngyari saki?...

OO nga ganyan din ako 3 months n wala pa refund bida 777 din ang apply ko wala kuwenta talaga kahit ano department ng DIGITEL mapa technical lalo na admin

digihellllllllllllllllllllllllllllllllll...

@acelboulers
gosh nmn. samin nga 1mbs tpos 4cpu's ang pc namin a! 4cpu's! tpos aun! ang blis ng computer. ang bgal ng net. bgo k p makapagcomment sa fb. puti na buhok mo. tpos pag lilipat k ng net. wala nmng liliptan. tnginangyan. sayang lng epera e,

digitel sucks a lot! kaya sa mga nagdadalawang isip na mag subscribe sa digitel, according to my experience, NO!, WAG!..makakalbo ka lang sa inis... POOR INTERNET CONNECTION AND POOR IN TECHNICAL SUPPORT...puputi lng buliga ng mata mo kaka-antay...tatapusin ko lng ung contract ko, aalis na ako d2 sa DIGIHELL NA ETO...DIGITEL'S MOTTO : " DIGITEL IS A BUSINESS KILLER" ...yan ang motto nila...wtf!

galit na ako sa digitel!1

tae digitel yan ang bagal ng internet aaboting ka ng siyam siyam...tapos yung pag nasira yun modem aaayos ng digitel daw nila eh after 2 weeks eh di pa ayos ano ba yun eh

EWAN KO DYAN SA DIGITEL!

tae digitel yan!bagal yung internet!sobraing bagal tlaga

got probs too with digitel.. im a subscriber of digitel phone line for years, i was using smartbro before digitel kept bugging me, kept calling and offering their net service. i decided to switch to them since ive a lot of prob with smartbro net connections. i was convinced that dgitel net service is way better kase daw 512kbps and 999 lng a month along with my phone line na.. it was totally a WASTE OF TIME... i waited for a month for approval, hnd nako nagback out dahil napabayaan ko n ung smartbro ko hnd ko na pinaayos ung net ng smartbro ko dahil sa knila.. after a month approved then i waited again for so long para sa installation more than a month, technician went to our house while i wasn't home, they just left the modem and never came back.. i waited again for few weeks for installer, then i ended up installing the modem myself. it was successfully installed BUT from then on i cant download movies, the Internet connection is very, awfully slow and i cant use my phone and Internet at the same time.. ### crap! eversince i subsribed to them ive been callign their so-called technical super that is obviously not technically inclined agents! i kept telling them why they call themselves technical support when them cant even answer my very simple technical questions (this is because im a techincal support also of networking devices hnd lng sa phils.)... recently icalled them and their calling themselves na as Customer Support... See? they've just realized that they are really doing it so wrong, when you call tech support you expect that people you will be talking to are technical, evenif they're not so technical they should at least know simple networking problems and solutions.. isa pa, while i was waiting for a month for installation... i was billed for that month! i called in, complained and complained and was told that they're going to do something about it but until now wala rin ngyari.. i even told them that i will have my phoneline terminated too because of the poor service i get... i dont have internet connection right at this moment at super tagal na, ive already called them so many times and all i get is 'nasa field na po ung problem nio, pakimonitor nlng po, paki hintay nlng po and technician, within 24hrs po ang waiting ng feedback nila' ...24 hrs? it's been almost a month na!

by the way may internet shop kme ang internet connection nmen ay DIGITEL ok namn ang connection q sa internet shop nmen...hay nku ang mga TAO talga TANGA gumamit ng computer or sa internet TANGA...! TANGA B TYO? HAHAHA

hmmm...hahaha ntatawa ako sa mga complains nio...its depend namn sa facilities nio eh or well, alam nyo nde ang broadband ang nagpapabagal sa connection nyo TRY TO CHECK OUT THE SPECS OF YOUR COMPUTERS AND ASK THE COMPUTER EXPERTS IN YOUR LOCATION. TANGA K LNG GUMAMIT NG INTERNET AT TANGA K RIN N GUMAMIT NG COMPUTER HAHAHA

la tibay na maasahan tlga sa digitel.. every subscriber ata kumukulo ang dugo sa kanila.. f pde meron nga lang sana choice matagal q n napa cut ang line q.. and to think na mataas na ung speed na ung kinuha q still same problems and nae-encounter q. buti pa nga dial up atliz un lam u na limited lng tlga ung speed mo.
hays... DIGITEL SUCKS TLGA! SOBRA NA CLA!

digitel sucks hard. it really sucks HARD!

Digitel's service is total crap. I don't even know where to begin with what I want to say about their BS service. October 9th 2009 to October 17th 2009 no internet apparently due to a cut fiber optic and server issues.. BS! Internet restored on 18th October but very slow.. October 26th until now, currently November 1, no internet yet again. Customer service is so useless and can only tell you that they are escalating the report to upper management which again is BS! They are still trouble shooting... ? 7 days of trouble shooting? do their techinicians or network engineers even know what the hell they are doing?
Being based in Binangonan Rizal, I am left with very limited options for internet service providers. I use my internet for business where all my clients are overseas so needless to say with all this downtime I have lost thousands of DOLLARS worth of business. I only chose Digitel in the beginning because they offered an option for static IP which I needed and it was only supposed to be a 12month contract but now they are trying to tell me it's 30mths. BS Company, BS Service, BS Support...
I have only mentioned a couple of the issues here as if I noted them all it would fill numerous pages of this site.. VERY UNHAPPY AND DISGRUNTLED Digitel Subscriber

We call for Mr. Senator Juan Ponce Enrile and other Media Agencies to highlight this disturbing anomalies of Digitel.

Senate should recall the Digitell officials and let them explain their incapacity to fulfill their duties to their customers.

SCAM TALAGA YANG DIGITEL NA YAN...nag apply ako ng 1.5Mbps pero ang nakukuha ko lang 210Kbps. Nung nag reklamo ako sa reginal office nila sa Lucena binagsakan ako ng telepono ng manager nila "Mr. Gunio" ang pangalan. Hindi lang Digitel ang may problema pati ang mga tao nila.

Pag tumatawag ka naman sa hotline nila ang puro hingi lang ng sorry wala namang gingawa. Ayusin nyo naman serbisyo ninyo Digitel!

Dapat kasi di pinapayagan magoperate yan eh! Gawa naman sana ng aksyon ang Gobyerno para mawalan ng license ang Digitel...

Digitel really sucks! I can't play online games anymore that's why I called them but until now nothing has changed! Here is BITAG # text them we should teach digitel some lessons [protected]

were is that site so we can imdiately bomb that area...cpp npa bulacan chapter... email us asap...newheroes_npa@yahoo.com

Ganun din po ang nangyayari sa amin ngaun, kasi apply po kami ng service nila last dec, sa molino branch nila, sabi naman ng taga molino branch na nakausap namin doon wala na daw available line. Tapos sabi ng isang security guard doon ay iwanan ko nalang daw ang cell no. ko sa kanila para kung sakali tatawagan daw nila ako kung may available nang line. Ganun na nga ang ginawa ko iniwan ko ang cell no. ko sa kanila.
Then the next day, nakatanggap nga ako ng tawag na nagtatanong kung nagAAPPLY daw ako ng LINE W/ INTERNET sabi ko naman OO, tapos sabi niya hantay lang daw kami hangga 4pm at pupuntahan daw kami sa location kung saan ikakabit yung LINE, dumating naman sila kasama yung agent na si MILET at sales supervisor na si ROMY BALUYOT.
Unang tanong ko sa kanila ay kung may LINE na ikakabit sa amin, sagot ni ROMY, meron po sir. Tinanong ko din kung ilang araw aabutin bago maikanit yung LINE, sagot ni MILET seven(7) to ten(10) days max. maikakabit na.
Kinabukasan inihanda ko yung requirements sa application, pati na yung fee na P2, 200.00. Tapos bumalik sila para mapirmahan yung contract, at kunin yung pera na P2, 200.00 para sa advance payment daw.
Tapos hanga ngayon, dina nagparamdam yung dalawa, tawag naman ako sa office nila, FOLLOW-UP/INFORM/COORDINATE sa kanilang imaginary TECHNICAL TEAM!
Tapos tawag ako ulit, sabi nila sa office bago daw mag NEW YEAR maikakabit na daw, pero wala parin dumating na anino ng DIGITEL.
Halos araw araw na akong follow-up sa kanila, hanga kaninang hapon FOLLOW-UP/INFORM/COORDINATE sa kanilang imaginary TECHNICAL TEAM na naman ang SAGOT nila.
Sana matawagan na sila ng pansin...
Ayusin na ang sistema nila...
Di sila nakakatuwa...

Yes it was a scammed dahil priority nila ung incentive na makukuha ng mga managers, bakit alam ko dahil may friend ako sa digitel, at isa pa hindi nagtatrabaho nag maayos ung mga staff nila dahil sa lihit ng sahod. pero kung maningil ang kumpanya sobra. ang ginagawa ng ibang technician pati managers nag sasideline kung ano ang side line secret? mag-invistigate kayo. dahil sa kumpanya din galing ang sideline nila.

digitel, wag na kyo mag subscribe dyan, ala naman kwenta kumpanya yan eh..

bwisit na connection! super panget!

I applied for **Digitel 888** or Digitel and Internet package but i was stress with their very poor service. I have reported a service disruption due to no dial tone/noisy line & every time we encounter brownouts or simply blink of lights our line was disconnected. I keep calling hotline 1200 and what they always tell me is that they will make report and give report number, it will take 3 - 6 days or more before they connect it, wasted time & money. Now I know why they let as sign a contract. I am sick and tired for this i personally request to cut my line account, and i pay 2 months for this. VERY GOOD Digitel! I pay for something i don't even use! Well i can say is that the Company SUCKS!
Now my line has been terminated as of June 18, 2012 with CCS Validation of Mr. Liomel Pantua at Sta. Rosa branch with proof of billing and copy of Request for Disconnection with their appropriate signature, WHY? I still received monthly billing...! I request your billing departments that my line is no longer active or permanently disconnected. Thank you.

We subscribe digitel last Jun 2010 when we transferred in Angono Rizal when we need internet connections for communication with my family when I was assigned overseas. Most of the time, there are problems with the internet connections and I wasnt able to communicate continuously with my family. Even in weekends, where I am just staying in my accommodation and its supposedly bonding time with my kids no connections for 2 mos. Now, I am back after 2 years and requesting digitel to disconnect our landline and internet service. They said its already cut and just waiting for the return of the modem. Now, upon checking, the line was still working and we are billed for 2 mos and digitel is now asking disconnection fee of 2400 pesos. We already serve the 2 years contract and disconnection fee should not be collected from us. Please bear with your consumers and be considerate!

i'd like to kol d attention of the disrespectful attitude of the frontliner assigned in Digitel SORSOGON Branch, kung maayos service nio hindi kau kukulitin ng mga customers sa katatawag at kattxt para magreklamo, kaya ayusin mo pagsagot sagot sa mga subscribers nio..wag ka magmaldita at magsuplada na akala mo istorbo at walang kwenta mga nirereklamo sau..matuto kang maging patient sa mga subscribers nio...

Madam/Sir,

Feb. 2011 nahikayat ako ng inyong agent na si Nelson Bordeos na magpakabit ng Internet Connection Plan 999, 768Kbps dahil sa ino-offer nyang free cellphone. Nagbayad ako sa kanya ng installation fee na higit P2, 000.00. Naikabit naman agad kaso ang libreng cellphone ay sa opisina na lang daw kunin.Unfortunately wala akong nakuhang libreng cellphone at hindi ko rin halos napakinabangan ang internet dahil sa sobra nitong bagal. March 3, 2011 nagpasya ang Father ko na isauli nalang ang modem at ang telephone unit at ipa-cancel na rin ang linya. Sa pagkakaalam ko na naipacancelled na ito dahil wala naman dumating na billing sakin. Nagulat nalang ako ngayong Dec. na may babayaran pa daw akong P3, 027.37 napaka unfair naman sa amin nito, hindi namin ito napakinabangan.Kung kayo ang nasa sitwasyon ko makatarungan ba na hindi ko napakinabangan at ngayon magbabayad pa ako? Sana po'y maging malawak ang inyong pag-unawa.

Angela Villaruel
Kristine, Biga, Tanza, Cavite

In the past month... Napansin kong naglagay sila ng Bandwith cap pag magddownload ka ng files. I have a 512 Kbps connection, ang ginagamit kong download managaer ay Flashget. Pag dating ng 8:32 am dun na lumalabas yung bandwith cap from 51 kb/s to 32 kb/s. Ngayong week ginawa nilang 25 kb/s ang CAP. Very Obvious yung paglagay nilagay ng CAP, sa start ng download ko ang sabi ng bandwith meter 52 kb/s but after 4 secs bigla syang baba ng 32 kb/s flat... pero ngayong week 25 kb/s. Bago matapos january may pumuntang digitel technician sa kapitbahay namin at tinanong ko regarding dito. Oo daw naglagay nga daw sila ng bandwith cap dahil magpapalit daw sila ng STM papalitan ng mas malaking capacity. (tinanong ko kung ano ang STM pero hindi nya rin alam) Ang nilagyan nila ng Cap ay yung mga 2 mbps subcribers and below. Pero that was Last December pa bago magbagong taon. Febuary na at hindi pa nila tinatanggal ang CAP! Unjust ang Profit nila!

Yan tama kau dyan.Bagong kabit itong aking bundle 1199 bali un ay 1 mbps pero test ko sa speedtest lumalabas lang less 200 kbps.nakakabagot mag antay ng connection subrang bagal daig pa ang pagong sa kupad!

for me i think the problem are the technician, pag wala ka padulas di ka pupuntahan man lang kahit abutin pa ng ilang buwan ka sa ka rereport, dapat sa mga technician na yan tinatanggalan ng trabaho masyado abusado. hapit gumawa ng deskarte.mga pinapasahod naman ... sa Dasmarinas office to...saka sa GMA office...

mga walanghiya ang mga taga digitel. niloloko nila ang mga subscriber nila. sana kunin na ni LORD ang digitel, mga putang ina nyong taga digitel.

kapapakabit ko lang sa digitel 512 kbps sabi ko sa mga anak ko masisiyahan na sila dun pero nagkamali pala ako. Yung 512 kbps kadalasan ang ibinibigay nya lang ay 97 kbps masyadong mababa para dun sa expected na kinuha ko. Buti pa dun sa ibang net work pag sinabing 376 kbps talagang yun ang dating o humina man konti lang ang difference.

I have been 24 hours without internet and their customer service number is not working, and their office is closed on the weekend.

They have no live chat and no other way to contact a technician or customer support agent.

This service is really the worst ever.

I don't want to say the F**k word but with the service you guys have are totally worth shaming off. Your supervisors are not trained to handle difficult concerns which made them pathetic. Your agent who doesn't follow telecommunications act. How i wish you guys go bankrupt.

What can I say about PLDT that isn't redundant with other posts on this forum.

PLDT DOESN"T CARE AND DON"T WASTE ANYMORE TIME TRYING TO RESOLVE YOUR TECHNICAL PROBLEMS TO THEM.

EMAIL CONSUMER COMPLAINTS TO:

consumer@ntc.gov.ph

National Telecommunications Commission

NTC controls Tele Co's.

I've been reaching your technicians i guess a month ago but still i haven't received feedbacks from him, kindly improve on costumer service and how to handle per area
And now its been 1 month since slow speed of internet and no dial tone on the telephone make sure it will also reflect on your bills

We cannot receive & call outgoing calls for more than a month already, unit needs replacement according to my friends [protected]. This needs to be resolved as soon as possible, just find time to search how to lodge complaint hence am always out of town for travels, my kids are the ones left at home and they don't know what to do. Thank you.

I have been trying to get help for our telephone line to be fixed. It's been a month and nothing has been done. It's impossible to get through to their customer hellline. PLDT should at least try to show concern to their paying clients.

They just cut our lines without informing us. They left their boxes hanging dangerously along the sidewalk.

7 days and counting? I hope I stop counting tomorrow...

putangina nyo nagbabayad kame tapos putangina anghina ng internet gago napakawalang kwenta

they sent me a fibr modem without informing me with the switch and also I have declined ahead.

the new modem incurs issue and whenever i call them no solution were made.

i was also placed on hold while speaking. while writing this I have been on hold for 40 mins.

their customer service is a total [censored] and their service is beyond failure.

Its been 5 days since our internet and dial tone stop. No email or any information has been sent on us but the billing is still active what kind of service provider are you.? Do you even know the word fair? Or your company was just a total scumbags. Even your hotline cannot be contact. 30 mins on hold still no answer. Your service is hell