TeleVox
Reviews and Complaints

I gotta say, I'm with all the folks who gave TeleVox a measly one star. Honestly, I wish there was a way to give negative stars, because that's how bad my experience was. They talk a big game, making all sorts of promises, but when it comes down to it, they just can't deliver. The sales team is full of hot air, making promises they know they can't keep, and the support is just plain terrible.

I made the mistake of signing up with TeleVox, thinking I had done my research and made an informed decision. Boy, was I wrong. They lied to me, plain and simple. And now I'm stuck with a contract that I can't get out of.

My advice to anyone considering TeleVox: don't do it. Seriously, just go with any other company. You'll save yourself a lot of headaches and heartache. Learn from my mistake and steer clear of TeleVox.

I've been using Televox for almost a decade now and I must say, it's been quite a ride. We were looking for a software that could work with our dental software without any hiccups and Televox seemed to be the perfect fit. However, there have been a few issues that have been bothering me lately.

Firstly, the 90-day cancellation requirement is quite disturbing. I mean, if a program cannot meet our needs, why should we be forced to stick with it for 90 days? And to make matters worse, there's no actual contract in place. It's under an automatic renewing process which makes it even more frustrating. I believe that if a company can stand behind their product, there's no need for such a long cancellation requirement.

Secondly, I'm not too thrilled about the yearly contracts. We've decided to switch to a company that offers month-to-month contracts instead. It just makes more sense to me. If a company is confident in their product, they shouldn't have to force their customers into long-term contracts.

Overall, I think Televox is a decent software but there are definitely some areas that need improvement. The 90-day cancellation requirement and yearly contracts are just not working for us. I hope they take these concerns seriously and make some changes soon.

This TeleVox software ain't worth a dime. It's been giving me headaches since the first day I installed it. I tried to get some help from their customer support, but they just passed me around like a hot potato. And when I finally got someone on the line, they didn't do squat to fix the problem. I even sent them a bunch of emails, but they just ignored me like I was some kind of pest. This is a real disaster, let me tell you. It's caused a lot of pain for our patients, and it's made our organization look really bad. I'm warning you, don't waste your time or money on this piece of junk.

Let me tell you, TeleVox is not the best service out there. As a clinic, we rely on them to call our patients and remind them of their appointments. However, the messages they leave do not even include the name of the doctor! Can you believe that? And it's not just a one-time mistake, this has been going on for over a year now. We've contacted TeleVox multiple times, but they always come back with excuses and the problem is still not solved.

It's frustrating to say the least. We're paying for a service that is not delivering what they promised. And to make matters worse, they haven't even been able to set up the corresponding caller ID for each doctor. How hard can it be? Apparently, too hard for TeleVox.

I saw some comments giving them one star, but honestly, if there was a lower rating, I would give it to them. This is the worst service I have ever experienced in my life. I wouldn't recommend it to anyone. Don't waste your money on TeleVox.

TeleVox is a service that I would not recommend to anyone. My experience with them was horrible. The call back system that they offer does not work properly, which is a major issue for any business that relies on phone communication with their clients.

One of the biggest problems with TeleVox is that they require a 3-year commitment from their clients. This is a major red flag for any company, as it shows that they are not confident in their ability to retain clients on their own merit. After 18 months of using their service, I saw no improvement in the number of patients showing up or not. I decided to cancel my subscription, but was informed that I would have to pay in full regardless.

TeleVox claims that no one ever leaves their service, but this is simply not true. Any company that requires such a long commitment from their clients is bound to have some unhappy customers. I paid for 18 months and gave it a fair shot, but it just wasn't for me. Despite this, I was still required to pay in full.

To make matters worse, their cancellation process is completely automated. This means that they do not have to put in any effort to shut down the service, making it even more difficult for clients to cancel. This is a clear indication that TeleVox is a scam, and I would advise anyone considering their services to beware.

In conclusion, I would strongly advise against using TeleVox. Their call back system is unreliable, they require a 3-year commitment, and their cancellation process is a complete scam. Save yourself the time, money, and frustration and look for a more reputable service.

Televox ain't no good, let me tell ya. They mess up all the time and it costs us big bucks. We had a big launch that they totally botched, and then they couldn't even explain why thousands of patients weren't getting their calls. We lost a ton of money from no-shows and our reputation took a hit too. It's embarrassing to even be associated with them.

The worst part is that they don't have any kind of system in place to catch these major errors. We're the ones who have to figure out that something's gone wrong when hundreds of patients don't show up for their appointments. It's a real pain in the you-know-what.

The only good thing about Televox is our account manager. He's always apologizing for their screw-ups, but honestly, with their track record, he's got a lot of apologizing to do. We're seriously considering switching to a different service because we just can't afford to keep losing money like this.

Overall, I'd say stay away from Televox if you can. They're just not worth the hassle.

I have been a loyal customer of Televox for a few years now. Recently, the company underwent a change in ownership and I was contacted by their representatives to switch to their newest platform called Engage. At first, I was hesitant to make the switch as I was satisfied with the system as it was. However, the representatives kept pushing and promising me a number of new options that would make the platform even better.

After much consideration, I decided to make the switch. However, to my dismay, the new upgrades that were promised to me were nowhere to be found. It was a total bait and switch situation. When I called to inquire about the missing upgrades, I was transferred from one representative to another with no resolution in sight.

To make matters worse, some of the options that we originally had were taken away. I couldn't be more displeased with the service that I have received from Televox. I have been promised return calls by numerous representatives, but none of them have followed through. It's unfortunate to see how far this company has fallen.

Overall, I would not recommend Televox to anyone looking for a reliable platform for their business. The lack of customer service and false promises make it a frustrating experience for customers. I hope that the company can improve their services in the future, but until then, I will be looking for other options.

I've been using TeleVox for a while now and I have to say, it's been a bit of a rollercoaster ride. On one hand, they offer a low revenue per patient called, which is great for my budget. On the other hand, I've had multiple account managers assigned to me in just one year, which can be a bit frustrating.

One of the biggest issues I've had with TeleVox is that work submitted to them almost always needs to be redone. It's not done correctly the first time, which can be a huge waste of time and resources. I've also noticed that many of their customer service members only know a small slice of the pie. This means that if you need help, whether or not the issue is fixed will depend on whether you know their business and what's all involved.

Another issue I've had with TeleVox is that if there is an issue, often they cannot tell you whether it is on their side or your side. This can be frustrating because it means that you have to spend more time trying to figure out what the problem is and how to fix it.

Despite these issues, I still use TeleVox because of their low revenue per patient called. However, I do wish that they would improve their customer service and make sure that work is done correctly the first time. It can be frustrating to have to redo work over and over again.

Overall, I would recommend TeleVox if you're looking for a low-cost option for patient calls. Just be prepared to deal with some frustration along the way.

This Televox service is not good at all. We've been using it for a year and a half, and they keep changing their programs. Now, we can't change anything on our website without asking them first. It's supposed to take 7-10 days, but it usually takes longer. I've had to wait 15-20 days before.

When they finally make the changes, they look terrible. It's like an eighth-grader did it. We have to call them to fix spelling and grammar errors, which wastes our time.

We won't recommend Televox to anyone. It's just not worth it.

I gotta say, I was pretty excited when I first signed up with Televox. They had a booth at one of them medical/dental trade shows and they really woo'ed me with a great deal. I mean, who doesn't love a good deal, right? Anyway, their implementation specialist was really helpful at the beginning. They got us all set up with our customized messages and everything was going great.

But then, things started to go downhill. See, Televox is happy to take your money every month, but they don't seem to care much about actually helping you out if there are any problems. For me, the auto-messages that were going out to my patients were working just fine...until they changed their computer call-back system. After that, the messages started to have this weird "Hello... Hello..." thing going on. Needless to say, patients weren't too thrilled about that and they usually just hung up. And guess what? I still got charged for those calls.

So, I tried to get in touch with Televox about this problem. I called, I emailed, I even physically mailed them about it. But after 3-4 months of trying, I still haven't gotten any response. I even tried emailing my original implementation specialist, but they didn't respond either. It's pretty disappointing, to be honest. I've been paying them thousands of dollars and I can't even get a little bit of customer support.

Look, I'm not saying you shouldn't sign up with Televox. But I would definitely recommend that you make an informed decision before you commit to their binding multi-year contract. And if you do decide to go with them, just be prepared for some serious frustration if anything goes wrong.

Televox is a company that I would not recommend to anyone. My experience with them has been nothing short of horrible. They never respond to my inquiries, and when they do, it's always with mistakes, mistakes, mistakes. It's frustrating to deal with a company that can't seem to get anything right.

One of the biggest issues I've had with Televox is their lack of communication. They never answer the phone, and when I leave a message, it takes them forever to get back to me. It's like they don't care about their customers at all.

To make matters worse, when I asked for my files to go to another site, they refused to give them to me. This is unacceptable. I should have the right to take my business elsewhere if I'm not satisfied with the service I'm receiving.

Overall, my experience with Televox has been awful. I would not recommend this company to anyone. If you're looking for a reliable and responsive company, look elsewhere.

I'm an orthodontist and I gotta say, I was pretty excited when I first heard about TeleVox. Their salespeople were real smooth talkers and they promised me the world when it came to building my website. But let me tell you, once I signed on the dotted line, things went downhill fast.

I tried to get in touch with someone to address my concerns, but it was like trying to get blood from a stone. I mean, come on, I'm paying good money for this service and I can't even get a response? It's ridiculous.

If I had to do it all over again, I wouldn't choose TeleVox. I'd go with any other company, honestly. Don't waste your time or money with these guys. They're all talk and no action.

Televox ain't all that great, to be honest. They did an okay job, but they couldn't keep up with my new office software. I had to get out of my contract early, but they didn't make it easy. They made me pay for the last month even though I didn't get any service! I was pretty mad about that, but I paid it anyway just to be done with them. Seems like a lot of other people have had similar problems with Televox, so I wouldn't recommend them.