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On April 05, 2007, I called our local Pizza Hut, located on Tusculum Blvd Greeenville TN at 7:25pm. I ordered a large thin crust pepperoni and cheese pizza for "carry-out". The Pizza Hut representative told me that it would be around 25-30 minutes. At 8:05pm, I went to pick up my family's dinner. The cashier attendant found the order in the computer, but explained there was no pizza, that my pizza had been taken possibly by the delivery "guy". He {Mr. Simspson}went on to explain, as if this made my situation better, that it had happened to several other customers. He told me that I could wait another 30 minutes and he would charge me half price. Who wants to wait another 30 minutes after just getting off work for food that was ordered over 30 minutes earlier?
I asked what the problem was. He responded to me that the store had been busy all day and that he himself had worked all day. First and foremost, that is why he gets paid and without business the store would close and he would have no job. Did I need to hear these poor excuses for lack of service? I then requested the number of the district manager. As soon as I lgot into my car, I called the number he gave me for his district manager, Mike Edwards. Believe it or not, he gave me the wrong telephone number! I walked back into the store to get the correct number. After getting the correct number, I called Mark Edward, District Manager to advise him of what was going on at the Pizza Hut store in Greeneville TN. He never returned my call, he apparently does not care either, but if it was my store, I would want to know if there was a problem. As an added note, if you eat at this store during lunch, you have to check each and every plate, most plates are not clean. My co-workers and I addressed this with the manager. She advised us that they had a new delivery boy, now does that make sense? Needless to say, if we choose to eat there during lunch, we carry-out! I wonder what the health regulations are on keeping clean plates and a clean eating area? This is the only Pizza Hut in our town, surely this is someone in management that is bright enough to address these issues!
On January 19, 2012 about 5:30 p.m. I called my order in to pizza at the Zachary, LA location, which is my hometown where I live. I ordered a large thin crust pizza with three topping. Half pepperoni, the other half with ham, jalapeno peppers and pepperoni. This is the order I get all the time. I was told my order would be ready in 25 min. So I arrived about 6:05 p.m. There was a line of people. So I got in the line to pick-up my pizza like I always do. After standing in that line about 15 min. The cashier said I had to get into the other line to pay for my pizza. I told her I called my order in at 5:30 p.m. and my pizza should be ready so I just needed to pay. She said I still had to wait in that line to pay. There are to registers but only one cashier up front. I ask her why they don't open up the other register since they had lines of people. She said someone called in so they were short handed but we all in line were complaining because they had about 10 employees working in the back. So I think when we call our orders in if your store is backed-up with orders they should tell us up front and let us decide if we still want to place an order. So about 6:37 p.m. I was finally able to pay for my pizza. But of course you know my pizza was not good and hot by that time. When I got home I was even more disappointed. My pizza was not half and half. I only had two slices with pepperoni. The rest of the pizza was the three topping I order. My grandson was very upset because he is 8 years old and he eats his four slices and I eat mine 4 slices but this time that was not the case. On top of that you all have cut the size of the pizza down anyway.
What happen to the 12 slices for a large pizza.
Had a very unpleasent experiance tongiht with our local pizza hut location in Cheyenne, WY. My wife and I called and order in at 7:15 pm to place an order for delivery. We were placed on hold for 5 minutes which we always expect on a friday night. When the girl got back on the phone she asked how can she help us. We told her that we wanted to place a delivery order since the website wouldn't allow us to. She responded back that they were completely out of food so we couldn't order from them. Then she hung up. I then drove by the location to go to Dominos a couple of blocks down the road. They were open and serving customers at the location.
I have been a long time, frequent customer. I have returned to Pizza Hut time and again though my order is often (usually) wrong. I seldom complain. Tonight I ordered delivery to find when the pizza arrived that they would not take my check. Now they have spent the time preparing the food, sent out a driver, and with NO warning what-so-ever, they would not provide. I called and spoke with the manage (Alicia?) who apparently could care less about customer service. She said their policy changed about 1 month ago. I told her that I was a long time, frequent customer and would not be returning my business there. Her response: "thank you for letting us know." I am completely appalled by the service I've received tonight! I work for a large hospital and will be sure to tell EVERYONE I know about this!
i was working in pizza hut Saba avenue Karachi Pakistan till last 6 months and my new manager named Bilal Iqbal not treated me well as previous manager and i quit my job because he is just point out me in whole employees for working he is taking the best work from me but he always disappointed me in my work so i left . . . :(
I had the worst experience today at store #011667 in napa, ca my order was not correct. I called and was spoken to rudely so I asked for the manager. The rude man claimed to be the general manager. I asked for his name then for the name of the district manager. He refused to even give me his name and hung up. I called back 3 more times and was Jung up on immediately after the phone was picked up. I assume they saw the caller is. The 4th time tryin back I got another employee who told me the manager was KYLE. To get any more info he said he would have to transfer me to the manager. After being put on hold he got back on because the manager wouldn't get on the phone. Now I have to go in person which is difficult as I am a permanently disabled combat veteran.
Hi Customer service, I don't know how to start but anyway I hope you guys can understand what I am really trying to say. I live in Dubai and I usually make a calls for delivery any restaurant but still I love pizza hut specially the veg salad and people in pizza hut noticed that I am their regular customer, I don't understand why some of your customer service were answering the phone too rude, where is the polite of you guys? where is the patience from you guys? is your customer service or management didn't give any trainee how to talk properly to your customers?
Salad is my favorite dish but I mentioned every time what to put in the salad, But when it came there are some veg are missing and it is so poor salad...why? why you guys can't put enough as per on the size of the box? why lots of missing? and why it is so different if I personally come to one of your outlet I can select my own salad but I expected you guys do they same as I mention over the phone, but why it comes so cheap? its ashamed to my guess then. Please guys change this way, resolve this comments I love pizzahut but I hate your service to us, remember we paid an exact amount and delivery charge, remember that!...
Used mobile app to order. Was charged extra even though my item was included in the deal I chose (apple pies). Called store to complain and manager seemed unfriendly and hurried. Shouldve stuck with dominos.
Dear Customer Service,
Kindly note that we been treated very poorly at Al Qusais Br, near Grand Lube Auto Services.
At first, we discovered on the table that the Main Large Pizza is not spicy, while we paid extra for it. Contacted the counter Server Grace, to do the needful at the earliest, since the whole family were waiting for it, but as per her, she will Serve the Pizza on our table, but even after 1 hour no one serve us the Pizza and our whole meal was spoiled.
Contacted the duty manager Mr. Housam but no use and the whole family returned home upset.
We would like to elaborate that we had a patience, when Pizza Hut Team made first mistake for not making the Pizza Spicy, but how come they ignore our family again by not serving us the Pizza even after 01 hour.
This should be investigated and feedback to be provided within short time.
Moreover, we recommend to appointment Customer Caring staff.
Regards,