Pizza Hut
Reviews and Complaints

My daughter used to be their team member. She's 4-yr hrm graduate. She applied for the position as management trainee but unfortunately they just hired her as their crew instead. So as a team member, it was not listed in her duties and responsibilities to assigned her to do all the paper works and to be the personal driver of their manager. Not only that, she should be a trainee for 1 month but how come she was on duty for more than 12hrs. And what was charity work/time all about? 3 hrs of working but you are not paid for that 3 hrs extension of work? Lastly, you are forced to work even if its your rest day. Then you cant receive your salary on time. I am calling the dole to be aware of this! Employees should not be treated like this! Pizza hut is the worst restaurant ever!

Hi,

I ordered a large pizza (Super supreme with stuffed hot dog) on saturday the 26th of june 2010 at 2:00 am. I live in nasr city - end of mostafa elnahas. My phone number is +202 [protected]

The pizza was cold and far from fresh. It was at least a day old. It was obvious that it was heated. It tasted like crap.

This is it not the first time this happens. It's either the pizza is cold or not fresh.

I will send a formal complain to pizza hut abroad (Yum). I will even call them at +[protected] (U. S. ). I already shared the story with hundreds of friends at work and I will publish it on social networks.

Thats's enough, someone has to start talking

Regards,
Rasmy

Ordered pizza online. After waiting an hour and a half we called because we still did not receive our order. The manager (Javier) at the georgetown location in texas said that his driver called us 3 times and knocked on the door a rang the door bell. Bull you know what. The manager continued to be very rude and said that we can order again but that we would be put in line again! What! I have always ordered from them and never had a problem but will never order from this location again. Beware. Do not order from [protected]

Pizza Hut delivered the wrong order. Immediately called the store to let them know. I was told it would be another 45 minutes before they could get another pizza to me. This was not acceptable. Asked for the driver to return to pick up the wrong order and to have my credit card credited. I was told this could not be done. I drove to the store to deal with the manager face to face. I am still not satisfied that I could not get a receipt showing a credit to my account. I was told that I would have to wait 3-5 business days for the credit to appear. This was a very frustrating experience and felt like I was dealing with inexperience manager as well as an inexperienced customer service representative. Don't plan to order pizza from Pizza Hut anytime soon. My family will attest to that since 5 years ago I had a bad experience with a KFC/Taco Bell restaurant and I refuse to go there. I guess I hold grudges.

I made a order with pizza Hut malaysia ( home delivery) by local time 7.15 pm on 12 Jun 2010. I waited untill for 2 hours and nothing turned up!. And to my suprise when i call then again at 9.20 Pm to enquire, they said their particular resturent is busy amd so i have to wait. A BULL ### SERVICE FROM PIZZA HUT MALAYSIA. My kids waited for the pizza really slept.
WORSE SERVICE FROM PIZZA HUT MALAYSIA
ALSO THEIR CUSTOMER SERVICE SUCKS
COMPLAINTS AND ENQUIRY IS GOOD FOR NOTHING.

When i called the enquiry anf ask the person there, that i need to talk to their manager, The manager was not willing to talk to me, ###, why he is oppointed for ?
Guys i would really say pls go with Dominos ... Pizza hut SUCKS

Joe
[protected]

My family (with my wife, my 6 y/o son and my 7 month old baby) along with my wife's couple of nieces went to Pizza Hut SM Bacoor last Saturday 05Jun2010. One of the foods we ordered was the baked macaroni. Since the youngest from the group, my baby, was already hungry, my wife gave a portion serving to him. A few spoonfuls of baked macaroni has already been eaten by my baby and what's left in the bowl was placed in in my plate as well as my wife's.

While eating the first few bits of the said macaroni, I noticed that the food is already expired. I know the taste of a fresh one because we always order the same food every time we visit Pizza Hut. I raised the matter to the store manager and he gave me the contact number to let them know what will happen.

The next day, Sunday, as early as 3am, my baby started to have diarrhea and became very severe throughout the day. Monday, I rushed my baby to the hospital as his diarrhea became much worse. I also contacted the Pizza Hut manager to inform them about the situation.

By Wednesday, my baby's diarrhea subsided. When talked to the manager again, she advise me that Pizza Hut can only reimburse back any expenses incurred during my baby's sickness.

I just wonder why they will just pay us for the expenses like the tests and the medicines?

After all what happened to my son? The worries, significant loss of weight of my baby, 3 nights without sleep, setting all other things aside just to take my baby to the hospital, the disappointment to the quality of food we got?

Pizza Hut doesn't know how to keep their loyal customers.

We were a loyal customer of Puzza Hut and we dine here once every 2 weeks. Our company is also a big customer of this.

But now, I don't think we will visit Pizza Hut again. I'm totally disappointed.

I am Complaining about the Service of the Staff who work in the Pizza Hut Restaurant in Bracknell - The Point, Skimped Hill Lane near the Bowling Place.

My Complaint is this, and it has happened twice now, when me and my friend have finished our 2 games of Bowling on Sunday night, we go to Pizza Hut for tea, and normally they are quick and friendly, but on these two occasions the drinks came quick, but we were kept waiting for over 30 minutes for the Pizza to arrive, first time the Pizza was barely warm enough to eat, second time it was just about hot enough to eat, and we could see our Pizza on the side to be taken to us, but I had to ask the manager that was on the second time to say that we could see our Pizza and that it was going cold, so a few seconds later he bought it to us, and the manager that brought us our Pizza on the Second time was also a bit mean and rude, and me and my friend we're not happy that it happened again. We appreciate that the restaurant is busy on occasion but feel that the attitude of staff did not help us understand the slow service.
PS: I have got the relevant Receipts

I work for Pizza Hut and the people that I work with make my job a living hell. I have some neck problems. I have a hard time moving and I have a lot of pressure in my neck. It hurts a lot. The people I work with give me a hard time about it. They make comments and jokes about it. When they want me to do something sometimes they will yell at me if I don't get to it right away, even though I move slowly. Once the store manager humiliated me in front of the other employees at a store meeting. The store meeting was supposed to be about company policy, but the manager made it about me.

I went to Pizza hut’s new outlet at Clifton Boat Basin yesterday and came across one of the staff members who behaved very rudely during an argument over a billing issue. I haven’t come across such impolite behavior towards a customer in any local eatery, let alone at an esteemed multinational restaurant such as Pizza Hut. When I lodged a complaint at Pizza Hut’s UAN number, I was redirected to the same branch’s restaurant manager who glossed over the incident without even apologizing or trying to locate the responsible staffer. I am very disappointed in Pizza Hut’s response to this.

I placed my order at 23:22 and was told the pizza would arrive in about 30 min. 45 min later a cold pizza was finally delivered. The sloppy, nasty-looking delivery guy didn't even apoligize! While I was waiting on the pizza I tried calling Pizza Hut 3 times and was put on hold twice...

On the mothers day on the 9 may, sunday... The worst experience ever... Never in my life walk in a restaurant and get very damn poor service. That night I with my husband and 2 kids trying to fulfill my son request on having spaghetti so, as usual we decide to search for pizza hut... At first we go to pizza hut near setia tropika housing but it was full so we decide to go at bukit aliff pizza hut near jalan tampoi and lucky from outside we can see through the mirror that half of it were empty... But unfortunately once we step inside the restaurant it doesn't feel like we are welcome... Nobody entertain us... And had to call for staff to clean the table that we were going to sit. The staff mention that they are out of staff... At first we can accept the excuse of the problem... The the drama begin... I did arrive about near 9 pm and then after seated, more than half an hour nobody take order! I was so curious... My husband ask for staff to take order... But they seem like don't care... I get very angry... I did try to ask from table nearer, there was an indian family that bringing their mom to celebrate the day... From I and my family arrive they are waiting for their pizzas...! It is really funny becoz I can see boxes of pizza been out for take out and some of it I think arrive before me... Then there's nobody to take my order... Becoz of my son really really want the spaghetti I wait but me and my husband cancel to eat there becoz we feel like stupid staring the staff walking infront of us but... Only at 9.50 then they came and I said I just want to take away 1 spaghetti seafood marinara... I didn't have the appetite...
During waiting the restaurant not full... And the staff didn't apply first come first serve... They only serve people seat nearer... How come? Where goes the training?
And the most important where the manager?!
After all there's few family walk with angry face and disappointed out of the restaurant becoz of no staff entertain them.. Serving them
It doesn't look like pizza hut the international restaurant...
Even a plate of spaghetti take about 15 to 20 minute after seeing my angry face... Then when I walk out of the restaurant the indian family still didn't get their pizza although they already told the staff that it is too long and they want to pack the pizza... Pity...
I think they already hired the wrong staff... I did ask what the manager name and the name is shazwan... And what does he do to solve the problem? Nothing...
Although I know pizza hut maybe don't really care on what I complaint but I want to tell this becoz if you are in my shoes in the middle of special day to celebrate (Mother day) they really spoiled the day... Really... What do you feel...

We ate at Pizza Hut, Fulham Gardens and were appalled at the type of food they offer for the price. There was a 10% surchage because it was a public holiday. The base, which was thin & crispy instead of the perfecto ordered, tasted like cardboard, the toppings were sparse and then when we complained about it, it took them nearly 2 months to reply with a letter of apology. I'm sorry but when I complain about a big chain, such as pizza hut or mcdonald's i expect to get a free meal, equivalent of the complaint. I would never eat there again.

I ordered a small grilled chicken pizza meal with 2 garlic bread and a medium pepsi. First of all I got the pizza after 1.5 hr and they charged me 29 dirhams, when their site say 22 dirhams. (Thats roughly 8 dollars). I started having the pizza and half way something hard hit my tongue when I spitted out it was a piece of bone. Now how in the hell does a piece of bone get in the pizza. What if I had swollen it, surely would have got stuck in the throat. After that I called to complain and no body picks up the phone. I have the pictures for proof and I sure will screw them hard. (United arab emirates)

Called to order a pizza, was told by Matt Halleck that Icould not order a $10.00 any topping pizza with double toppings. Where in the past I have done several times before. I don't know if thats a new rule or inconsistancy in your business. Plus he was talking over me and wouldn't give me a chance to talk and to where he hung up on me.Either way he was very rude and I will never eat or recommend your product again.

It was the perfect night for pizza, cold and rainy. My daughter suggested pizza hut as the girls wanted the "stuffed crust". After several trys at the "national phone number", she finally got a person on the other end of the phone. The girl spoke very very poor english but my daughter was polite and patient. She ordered a Medium 3 topping stuffed crust pizza and then proceeded to ask if there was a "special" drink or wing deal. She wanted ice tea. She was told unoquivically NO. NO specials tonight. The pizza finally arrived within the time aloted. To my SHOCK...the price was 44.90 cents without tip! That's right 45.00 dollars for a medium pizza and a few wings!

When we opened the box the pizza was half hanging outside the box and stuck to the lid. The wings where dropped inside the cardboard box with a half azzed attempt to put sause over them. ( I took pictures). Okay, thats pretty bad...but the real problem came when we customer service. Customer service directed us back to the store. When asked what is the point of your division if you don't help? The girl was rude and tried to connect us. Unsuccessfully of course...what then proceeded was a gong show of calling numbers being transferred and being put on hold. The last time we were on hold was for 35 mins...no exhaturation! WE could here that business was happening while we were on hold. Finally a man with again very poor english came on the line and as my daughter politeley told him what the problem was he basically told her she was a liar. He said. "I assure you maam, I packed that pizza myself and there is no way it came the way you described". Okay, now I now I am getting irritated. I took the phone from my daughter and explained to him that he needed to come and pick up his pizza and wings untouched and bring back our $45 dollars as this was unexceptable. That is when things really got scary. He flat out said he would not refund any money and that we were lying. He then proceeded to tell us how many times we ordered from his store which was twice. Not bad since we had just recently bought the house. He was rude beligerant and flat out unhelpful. He told us all the things he couldn't do for us and when I asked him what he could do for us, he agreed that he would send out a new order. Not really acceptable but feeling we had just been robbed agreed to it. Not that we would eat the food he would send because we knew in our hearts he would have done something bad to it. Anyway as it turned out, we didn't have to worry about it because he lied. He never came with a new pizza order or called back, in fact we never heard a peep from him. So 45 dollars lighter and a table full of cold nasty squished pizza and rubber non saused wings...we made grilled cheese sandwhiches.

NEVER as long as I live will I order from PIZZA HUT IN HANSON RANCH CALGARY AGAIN. THESE PEOPLE ARE THE POSTER CHILDREN FOR HOW NOT TO RUN A BUSINESS AND i WILL BE TELLING EVERY PERSON I KNOW AND ANYONE WILLING TO LISTEN HOW THEY RIPPED US OFF AND THEN CALLED US LIARS. WE WERE JUST A HUNGRY FAMILY LOOKING FOR A PIE ON RAINY COLD NIGHT! THIS ISN'T THE LAST YOU WILL HEAR OF US PIZZA HUT HANSON RANCH!

PHOTO'S TO COME...i HAVE TO FIGURE HOW TO GET THEM OFF MY IPHONE TO MY PC

Here is the deal. Ive worked for pizza hut for eight years.In the last year a new corp took over (Npc). This company has completely ruined the lives of their managers. Anyone who works as an assistant or store manager gets treated like trash.
For example: the hours were pushed up to 54 hours per week with no additional pay. We had to work 6 day work weeks for 8 months straight. They stopped giving bonuses for assistant managers whom 90% of the time is also doing the store managers' job. I came to work one day only to find out that I had been transferred 1 1/2 hours away to a store that is so far out of the way that it is extremely difficult to get to in a decent amount of time. There are no breaks, no time to eat and all shifts are now 12 hours for 4 days of the week.
This company treats their employees like rag dolls and has completely alleonated all of the workers that actually made a difference. And this is why the service is so lousy. Since the minimum wage went up (And rightly so) they cut the staff by 1/3 and expect the manager to make up the difference.In one day, I answer phones, make pizzas, cut pizzas, dispatch, cash out orders, order our inventory, work on the schedule, take care of complaints, follow the food safety guidelines, deal with at least 3 people calling out a day, deployment issues because of staff shortages, all while trying to handle upwards of 400 orders on a friday or saturday and a little less on weekdays. Needless to say im doped up on caffeine, cant sleep, dont eat lunch or dinner 5 days a week, and have no social life of any kind.
They do not care about quality of life for their managers. Oh, and one more thing. One particular incident will never leave me. A manager came to work though pregnant and not feeling well at about 3 pm started having pains and tried to get a replacement but no one showed for 2 hours. Well, use your imagination on what happened to her child.
Signed
Education doesnt matter, how about common decency

Pizza hut complaints - bad rest. Mgr
Review all pizza hut complaints
Pizza hut
Posted: 2010-02-15 by

Bad rest. Mgr
Complaint rating: 0 % with 0 votes
Company information:
Pizza hut cmc
Malaysia

Salam sejahtera, disini saya ingin membuat aduan dan rasa kecewa terhadap restaurant mgr dipizza hut sunshine, penang, saya merupakan bekas staff di dan telah menamatkan perkhidmatan saya pada 30/02/2010 setelah 4 thn berkerja di restaurant itu, atas sebab sikap restaurant mgr yg tidak tahu menghormati org lain dan menganggap dirinya berkuasa di rest. Selalu mengugut untuk menahan gaji staff dan memotong hours serta kiraan gaji staf yang tak betul. Dalam meeting di rest, staff dikata berkira, restauran mgr cuba mencari pelbagai kesalahan terhadap staff lama n cuba menyingkirkn nya, ini mengakibat ramai staf yang lama dan berpengalaman dan sebahagian staff lain berhenti. Staff yang baru masuk hanya boleh bertahan lebih kurang 2 atau 3 hari saja. Kenapa motor san delevery sangat teruk. Kalau berlaku kemalangan kenapa rider kena tanggung semua kos baik pulih motor... Kenapa selalu berlaku permotongan gaji... Sedangkan rider bertarung nyawa diatas jalan untuk membuat penghataran.

Pizza Hut Greenwich Pennisula
Bugsby's Way
London
SE10 0QJ

Team Member Code: 80 NAJMUS S
Table 27/1 Station 2 Gst 4
Chk 243

An overall bad service which ruined my friend's birthday. It started by a not well cleaned table, without any plates or cutlery, only napkins provided.

We ordered 1 Garlic Bread Cheese, 1 Chicken Strips as starter, followed by 1Medium Pan Vegetarian Supreme Pizza and 1Large PanChicken Supreme Pizza and 2 pepsi.

The order was taken by the above mentioned asian looking guy, code 80 Najmus S.

Description of the team members being given as nobody had any name badges, so had to go by description.

After odering the food, there was no sign of any plates or cutlery, only the drinks.

Soon after the starters were served by another asian looking guy with spectacles and beard and we had to ask for plates and they were literally banged on the table and just vanished in the air, with no cutlery as if we were meant to eat the starters by hand.

We had to stop a tall asian looking female to bring the cutlery, who was in turn not too happy to help.

Then the main was served again without any proper plates, as we were only given starter plates. This time it was a chubby mixed race girl with curly hair.We had to once again ask for the plates to serve the pizza.

The food was up to the standard without any doubt.

The final blow came when we asked for a refill for one Pepsi and were blatantly refused on the face as we were sharing it. It was said in a very rude way by 80 Najmus S and he even showed so much attitude. This is not a definite way of dealing with customers.
Code 80 Najmus S then called his manager who was a big built asian man with semi bald head.

The manager tried to explain the policies of the company that it is mentioned in very small print of the menu that the refill is not available for refill. That was fair enough and he tried to offer the drink which we didnt want anymore and he then apologised.

In that case the guy code 80 Najmus S could have told us that the drinks were not available on refill as he overheard us, unless he is deaf that we were discussing about sharing the drinks. He could have politely told us that the drinks wont be available for refill once shared but he didnt care a damn and most probably wanted to put us off Pizza Hut. In his case I would have offered the drink but later on as a goodwill gesture mention that it is normally not availble for sharing. It is such a shame to have spent £35.44 in Pizza Hut. It was a mistake opting for Pizza Hut instead of Nandos, the wait at Nandos would have been well worth, with at least no such POOR CUSTOMER SERVICE. The poor service could be reason why people opt for Nandos instead.

We all deal with Customer Services in everyday life but service so bad never witnessed in my life.

All the team members clearly provided no good customer service. Pizza Hut being such a big food company and has good standard, what a shame the team members do not value their customers.

This whole experience did not only ruin my friend's birthday but did put me off Pizza Hut at Greenwich Penninsula where I used to dine for at least once in a month.

I will be available on the number provided for further enquiry. I hope to get any feedback at least from Customer Services.

Hello I have had a problem with Pizza Hut and I have made a order and the lady was very disrespectful. The lady was asking me all kinds of stuff of what I needed for my pizza. When they delivered and Charged me for the Pizza. They also said that was what I ordered a thing pizza I didn't I ordered a Stuff crust pizza and they charged me for a stuff crust. I am very shock to see that they are scamming people and not only that they are doing people wrong with there cash. The lady I spoke to name was Machail at the Call center in Springfield she was very wrong and was not nice at all. My feelings where hurt and I couldn't believe that they would hire suck person for a Job like that. She is very rude I pray that they expose her and the way she handle with her customers this woman is very rude and I will never order there again in my life as long as I am in Tulsa Oklahoma