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Pizza hut used my visa on someone elses order, 5375 highway 90, mobile al. I order a personal pan pizza to go and gave my visa card to pay for my order. A few minutes later the manager appears with my card and some cash, and told me they made a mistake and charged someone else’s order on my account. I refused to sign the visa receipt and refused the cash refund. I asked her to cancel the order on my card. She yelled at me it could not be done and I would have to take the cash. I told her that with today’s technology it could be done. She preceded to argue with me and would not let me talk. I told her to give me my visa, and to cancel my order. I drove off with my card, no pizza and someone elses order charged to my account. How stupid to managers think we are as consumers. I have called pizza hut customer service over and over and I am told the district manager will call you…. But he never does.
It is entirely possible that the Manager wasn't trained properly. They might not have been shown how to (or that they can) cancel the charge.
atleast they were willing 2 give u the cash 2 pay 4 the other order, dummy!
Might be a misunderstanding. But I do admit pizza hut managers think we are ###s. I ordered Honey BBQ wings, they gave me extra spicy...They claim I am mistaken. Come on now, I know the difference in taste.
Thief? come on give me a break...it was obviously a mistake.
psycho.
If someone is ###ed enough to think that you can't cancel an order through the POS computer, they shouldn't be a manager.
In my summary I meant to say if you have no phone, you don't matter
I ordered 6 pizzas only two was right
Pizza too hard to eat manager didn’t wanna resolve it
And very rude to employee who was trying to do her job and not just to me but to another customer as well
I should Sue then it happens every time
The server that was taking care of our table proceeded to talk bad, in the area that I could hear her rude comments.
My pizza was hard and crunchy when I got it either fix it or I will go else where
It was a horrible experience I had to go back to Pizza Hut 2-3 too have my order get corrected all I wanted was the best customer service. They weren't prepared at all I am so upset I just need my order correct.
I had order wings and medium pizza the food was cold the delivery person was not professional
I had an employee that change the tip amount from $3 to $6 causing an overdraft charge in my account. That overdraft charge cost me $30. My initial bill was 29.58 and I ended up with a 35.58 charge. When i contacted the manager he refused to do anything about it.
Hello on 7/31/18 I ordered two large stuffed crust pizzas and picked them up after eating the pizzas my entire family had bad case of vomiting and diarrhea all night and today 8/1/18 not sure what is going on but everyone was fine until after we all ate this pizza hopefully someone can help us out thank you for listening
Tamika Black
Dough is clearly days old and didn't even rise. Also there is barely any cheese AT ALL or sauce. I have pictures I wish i could attach. The hand tossed crust is thinner than thin crust :( it's making me Keep writing but I'm just trying to get ahold of corporate, because this is sad.
I ordered food at 9pm and it states in picture below that it will be here at 930pm which did now happen. I called and spoke to manager who was very rude.
I feel I deserve a refund or credit as food was. Not delivered until after 945.
[protected]
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my pizza was cold and it was not what i ordered the dough was thin and its very gross it was way too salty and too much garlic im very annoyed
I received a free pizza coupon and o was told I couldn't use it because they couldn't put the code in.
I ordered the 2pizzas 2toppings for 7.99 @ the pepperoni lovers was in line with my choices from this deal... I feel like I should not been charged $ 7.00 extra for something that was included as a deal! Other deals won't let you pick it but this one did?
Food was cold poor service rude employee and food was acceptable.
I had to throw away my pizza because it had strands of hair on it and on the bottom of it. It took over a hour to get here and I didn't even get a receipt from the lady.
yesterday (09-july-2018) at 6.30 pm on abu hail road, i was driving, pizza hut delivery guy suddenly drift on my car, and showed me Middle finger without any reason, the Bike plate number is 12269. If the employer doesn't take any action, i will file a case on him, these kind of people doesn't respect anyone. he will learn his lesson soon.
My pizza is leaning all the way to the floor when i try and pick it up . holding it from xrust the entire pizza slice except the crust is drooped to the floor. Is this typical in stuffed crust? It was my 1st time. I have a photo i will love to share
Not a good service at all the order are always wrong and late and the Bathroom is not clean with small
I got a pizza with sausage and onions and got food poisoning from it for 4 days me and my daughter was vomiting and had diarrhea. I called the number the manager gave me and no one answered it all they did was keep forwarding me to the answering service and did not call me back.
Hello .. We visit pizza hut often. In bloomsburg PA. It's ridiculous that you can't have proper AC for your employees, and customers. It was well over 95 degrees today. It was terrible inside... Its not just a one time thing either. Why is it so hard to provide proper AC? You guys make enough money that it should be fixed.
I observed a female employee preparing food with bare hands. Same employee wiped her hands on her jeans and prepared more food without washing her hands. No one in the kitchen was wearing gloves. Gloves we're available on shelf. This is disgusting and neither I nor my family will not be returning.
The brown haired waitress acted annoyed at having to check me out tonight
The pizza was burnt I spent 30 dollars but it will be my last visit to Paul's valley Pizza Hut due to the attitude of the person taking my $. They seriously need to take a lesson on customer service
Ive never had a problem before. But yesterday I ordered four pizzas. One of the pizzas only had a few pieces of bacon and the one thin pizza I ordered had garlic instead of Alfredo sauce plus it was burnt in spot do to lack of cheese and bringing the sauce to the edges. So disappointed. And I truly love Pizza Hut
My zip code is [protected] s nellis blvd apt 2078 please send this to the store I ordedred from so the issue can be resolved Knock hard my apartments are called The boulevard I just want my big dinner box
My husband and i went to pizza hut in brownsville pa and that was the worst experience i ever had. We had to send out plates (not food) back 2 times and the plates were dirty and greasy. We didnt even get the food before we left bc looking around the restaurant was dirty and worst thing ever. I will never be back there again
My pizza was over cooked it was to hard to eat would like something done about it pizza isn't suppose to be hard and crunchy too. Either fix it or I'll go else where
I was at Pizza Hut 2343 West Broad on June 6th 2018 at 9:45 p.m. my pizza was not cooked it was raw and very Doey I called and the lady was really rude and she hung up on me if I'm not taking care of by the end of the work day I'm going to my social media well I have over 1000 friends my number is [protected] I want a refund of $20.04
I made a Pizza Hut Delivery order tonight, and the card was ran when the location didn't have those products in store. I was contacted by an employee and she said to call back if I wanted to change the order. I called back and there was no answer after a few minutes of ringing.
Driver delivered pizza to my neighbor, hit my truck and left. Her insurance wont cover it bc she was using the car for work "commercial use" and pizza hut says they are not liable for damage drivers cause in their personal vehicles. So now I have to pay to get my truck fixed? What kind of crap is that.. I'm so glad I dont eat their nasty pizza!
pizza hut staff tak di bayar gaji
The manager was rude, my order was messed up, waited over a hour for my food and when I received it and called and complained the manger was not helpful. I would like to get some kind of composition due to their lack of customer service and lack of ability to make food correctly
I ordered pizza and the email confirmed delivery at 6:25pm.it is 6:57pm and I still have not received my order. I have called 6 times. Their phone (after the initial Pizza hut greeting) just rings and rings until it eventually hangs up. I am extre upset. I have three kids who I had to send off with out dinner to a class.