Pizza Hut
Reviews and Complaints

Hey, this site isn't for those people, most understand that making pizza for [censored]s is hard work, but when we continually get bad service is when we choose to complain.

worked for rage as a general contracor constructing pizza huts in variou states illinois and virginia built many new stores for them on just a handshake found them to be very professional people of their word . paid me hundreds of thousand dollars for my work would invoice every 30 days would have a payment within 7 days at my office i find it very hard to believe that people of this quality could possibly run their business as poorly as depicted in the many reviews i have read. RANDY Skoffic skoffic construction co inc

Her name is Toni Clark and her number is [protected] . Hope this helps.

My GM refuses to give me the contact info for my DM. I know her first name is Tony and she oversees done Pizza Huts in Southern Virginia as well as North Carolina. If anyone can help me out our give me any leads to follow up on I'd appreciate it.

I work for the Pizza Hut in SC. This is the worst company to EVER work for. The guy before posted you cant say that about them all but clearly we can when there are sooooo many complaints. First of all my GM is the son-in-law of our district manager. Ok, how is that even legal because he can be bias and oh he def is. He cusses out our district manager and nothing is ever done about it. If I even raised my voice to him I would be terminated on the spot. My GM opens in the morning at nine the next person to come in is at 11 he will only have the drawer counted sitting on his butt. He does not check dates on anything and when u tell him something is out of date he will say hurry and use it today. He waits until we are completely busy to do anything so he does not have to. When a customer wants to talk to him he refuses calls them b**ches and makes our 17 years olds get cussed out because the customer thinks they are lying to them, which they are because its what they are told. The days I managed I would tell him three hours before ieven got there please make sure all your stuff is done. He always lies to me and tells me everything is fine. When I go in the store will look like hell he is sitting on his butt playing on his phone. no dishes are washed we are out of three kinds of dough that he had ample time to proof. He leaves the trash and dishes in the store when he closes for the morning driver. We can ask our GM about something and he never knows the answer of just flat out ignores you. I was promised a raise with my management position but after four weeks of doing the work with minimum pay um hell no. My GM make $615 a week after taxes and I work my but off 50 times harder than he even dreams of working for maybe $120 a week after taxes. I do have a notebook however that I write the date and time and everything that has happened. When I quit in a couple weeks im gonna email it all to my district manager if nothing is done it will be emailed to the president of the company if nothing still to dehec or labor board something. I cant stand by and watch this company screw other people over like they have my friends and I. Please be smart people document everything it will help you soooomuch in the long run.

Rage corporation is very crooked and treat their employees in Pearisburg Virginia are treated like slaves . If a cook gets a tip of $35 for making 50 pizzas and delivering them when the store doesn't even deliver they have to claim that tip! That's a one tip in 8months not a everyday thing!

If I had the time I would tell a few horror stories of how my old manager and assistant manager would run business. My complaint however, is with the women at the Rage Inc. offices. I called to change my address with them in order to receive a tax return. Everyone I spoke to was rude and unfriendly. I called three times to get the job done and the secretary, finally, "patched me through" to a woman named "Barbara". I had left Barbara a voice-mail a few days prior to this conversation and while explaining this to Barbara she interrupted me mid sentence saying that it had been done, that my address had been changed.
That was great news! However, I would have appreciated a call informing me that the change had been made. I decided to let her know this and her response was "Okay... is there anything else I can help you with?" in a snide tone. I wanted to tell her that while the rest of us do our jobs, it would be a comfort to know she was doing hers but instead I said "No, thank you." and hung up the phone. I hope the world produces less Barbara's in the future. - and for that matter, less Pizza Hut's.

Ive worked for pizza hu on and off since 1994... They need some cameras! one store was held at gunpoint and now this store has a cash shortage problem. Everyone is pointing fingers at the other one cuz everyone is in the register! even though i let two hours before closing, i was told i had to "pay it back" and asked to drop the money in oujr safe otherwise i faced losing my job when they notify the dm! so i did it but i never stole the money in the first place...i just didnt want to lose my job!

I've been working at pizza ut for 4 years now. Back when I first started we had numbers to work with with labor and such and everything ran smoothly. Then as the economy went down our RVP has got greedy. I've watched minimum wage go up 3 twice...u think they raised the labor scale to accomoadate..nope they lowered it instead. My DM and RGM are constantly busting ### trying to get things in order but it never works. Our RVP barely knows how to make a pizza yet he is the one making the decisions on how our stores run. Then he says things that don't make since...like he wants us to get more employees to get our speed of service and drive times up...yet he wants us to still hit labor...how am I supposed to get labor down and get more employees on the clock at the same time...its impossible. Rage inc is literally the worst cmpany anyone could work for...they have no clue what they are doing. And I know their greed will cause them to go under...they give pizza hut a really bad name as a franchise owner ad the greedy RVP and others in the ashville office are to blame

For several months I have been wanting to let off some steam and let out all that has gone on at the Pizza Hut Id worked at twice. Once many years ago, and then this last time for over a year. I had been scared of being confronted and losing my job but now that I have left I feel safe in saying that there IS INFACT TOO MUCH BULL going on in several stores. As management u hear and see pretty much everything, Its just up to you to whether or not you do anything about it. I agree that the DM is responsible however we had a great DM, but a sorry Store Mgr. who always hid everything from the DM. She blames everything on her health problems or other employees nothing was ever her fault. Infact, the DM had came in on several occassions in which we as all employees had to rush each time and get all the expired veggies in either containers to switch over (to look prepared) or hide inside the maketable under our containers we were using. Changing all dates even on chicken, dough, sauces, anything out of date that day or before. I have watched as well old mixed w new, that I wouldnt have fed a pig. On one occassion the store mgr had some employees to hurry and pack out of date onions in a sauce bucket. Some open in bottom then bags put in the middle and more opened on top. Different ones putting things in their vehicle until the inspector left., While she kept him preoccupied with something in the back office. We were constantly threatened, cussed, and made to do as she insisted or terminated. And if something was caught as being wrong she would blame the employees in front of the inspector, on duty as if she had told them to or not to do something. Even on occassions stateing the employees were still being trained after being there 6 mos or so. The employees would get fussed at for things she had just told them to or not to do in front of the inspector or DM as if it was told to them different before hand. She was no is a compulsive liar! Covering her behind in anyway possible and taking credit for anything good.

As for the dough, that again is a huge problem as well. If no dough as in ran out or needing during morning and not proofed yet, she would tell us all to fast proof. which consist of putting in the warmer, on top of the oven or beside the oven to proof within a few minutes. At night when no one wanted to do so they would have to use for a Large Pan, 2 mediums, for the box dinner a medium, for Large Handtossed a med. pan, for personnel pans a med pan cut in 4 ways, stuffed crust the same as handtossed, breadstix a large pan pressed and cut. This happens without warning the customers that we were even out. And happened alot, I mean at least 3 days out of a wk but yet we always had old med handtossed in which was yellow edged and cracked. We were told to spray the edge just like with the thin crust. The inspector had said not to spray the thin pans itd make them soggy. While inspector was still there the cooks were told to hide behind door of ###er to spray the pan anyway. Continued then on out. If there were old pan dough smelling liike alcohol we still had to use, no food cost was to go up or she threatened to fire all and hire all new.

However, at night she would have all us mgrs, cooks to try to save labor so shut down things early by getting dishes bk early
(starting at 8 and not suppose to close til 10). That would mean using your hands to measure all ingredients in which is hello FOOD COST! Dipping chicken wings down in the sauce instead of using a clean bowl which involves particles staying in there until God knows when. Using the same utensil on uncooked as cooked. This also means customers are getting cheated constantly on the amt of ingredients. They made portioned cups for the meat and cheese for just that so customers and get their moneys worth. Depending on who was there to whether they got that or not, yes sometimes they would get way over their moneys worth. But then the pizza dough wouldnt be cooked throughly bc of too mch toppings. We actually were tld to save food cost by packing cheese down in the cup pressing so the cheese would stay stuck in the botomm( a significant amt at that) if anyone important saw it looked as if we werent cheatn anyone and that it appeared to be a full cup.

Dishes being clean is a rarely thing that happened either time of working there. If out of the dish detergent, They were told to use just water in which alot of times happened to be cold water. The hot water kept going out and overlooked. Dishwashers were told they didnt have to dirty their sinks by putting dish water in them thy didnt have to waste their time with spraying thm off. To save time to just send through the dish washing machine. In which if anyone knows that much or " their job" the machine is basically just to sanitize not to clean. Therefore, dishes come out and are put up wet and dirty.If someone like myself caught it who cared then thy would wipe against their clothing. Infact, they were told they could wipe with their shirts frm the store mgr herself. In which did do herself on several occassions. Sometimes though, not even wipeing, instead using dirty. Things falling on the floor and still used without wipeing as well.

On to labor problems. Yes this store does the same as mentioned bfr by the other young man. The waitresses, cooks, dishwashers, and mgrs. are all cheated as often as possible. Infact, was once said that a detective stated that thy would b watching closely for thy had good suspesion that she was embezling within the store on food orders, different dry products, deposits, and employees checks. Yes their is a pay sign off sheet, however, this is forged by her and her accomplice more times than not! If someone hasnt signed they forge their names without permission.. My name has been forged on numerous occassions and my pay not correct. When telling this to the manager she always says she will have it fixed and never does. Yes you can go and print off a time slip for the week but if she has already been in the computer files and fixed it to benefit herself then its your word against hers. With her being in the business for 30 years even as a assistant you wont be recognized as telling the truth if anything is said just that you are trying to get her job. But yet she can go have surgery and be out for a week and paid, then whn her time to be out is up she comes in and clocks in then leaves returning home stateing if the GM comes by call her quickly . If anyone told she would fire immediately and make sure they couldnt get a job anywhere else in the town. Coming bk later clocking herself out to mk it look as if she were there for her entire shift.. Since there are no security cameras, after numerous thefts which include money missing, product, supplies and employees personal belongings, there was and from my understanding still no way of proving any of what has went on or still does. Employees are scared of losing there jobs as well as being threatened with physical retaliation by this store manager who is constantly talking about knowing the HELLS ANGELS and other biker groups. Infact, she brags about being apart of the biker group for some time. She covers her actions from the ones who she feels is capiable of taking her job if she did not.
On many occassions she sends employees on breaks when they have only been there for an hour. Tryed to get everyone to take a 25 min break clocking out yet coming bk in 5 mins and taking 4 more 5 min brks to cover the 25 min clk out. However, didnt last long for people bucked on that one. For especially the waits wouldnt get their 4 other brks bc of having tables. Other times when she had under scheduled she would make some go all day long without a brk at all. On one occassion a cook had an accident and made fun of simply bc she wouldnt take over the make and cut long enough for this individual to run to the bathroom. Yet she had time to run to the dining room to communicate with the guest. She always had to be in the middle of all attention. A worker got into trouble for taking boxes out and smoking after being there 12 hours without a break. She literally even cussed majorly at us mgrs for everything. If there were complaints on several occassions she would get waits to take their dine in tickets and do a survey making thm press all 5s giving her perfect surveys bfr thy could go smoke. At the end of the night she made a big deal about what time we had to be out. End of day had to be ran and money counted at a specific time and many times having to clock the closers out in order to get it done bfr thy r ever actually done with their cloeing duties. They may only have to work 5 mins but it has been an hour or longer bfr they actually got to leave. We were not suppose to clock them back in after doing the EOD because of labor for the next day. Complaints made but nothing was ever done about it.

Even after all this, this store is the biggest dramatic store I think Iv ever been in or worked for! With mgrs invovled with mgrs and other employees. Not keeping it outside of work either. At least what was mentioned earlier they were in the back having sex, we had a couple of managers who literally stood at the make table sticking their hands down one anothers pants licking their hands and then making the orders without as mch as washing or using hand sanitizer. Instead of this being taking serious its laughed about while continued. Having these two all over each other most of the time being scheduled together. Another mgr. licking guys faces and giving oral sex out in the parking lot, another harrassing the younger people, hearing all kinds of perverted conversations as well as details on what goes on and again just laughed about. It is digusting that anyone would allow this to go on mustless at the make and making food.
Yet wont take action towrd this but does toward a 4 mth pregnant lady being the only working and she fires her for no call no show when shed not had a phone, so sent another worker to let us know shed b out of work. Ok lady get your priorities in order all ready. I mean really! You fire for no call no show but not for something as serious as sexual herassment and misconduct. Seriously! On another level she allows a family member to stay out as much as she wants, taking off during shifts running the show per say while she is there. Doing whatever this person wants and no concequences for any of her actions at all because of being family.The amount of favortism there is unbelievable. From my understanding family wasnt suppose to be hired to begin with. Probably for that very reason. Both blinding the DM so he knows nothing, and kissing ### as mch as possible to keep him from thinking any bad whatsoever.

As for cleaning, this occurs only when finding out there is going to be an inspection or one of the big wheels are coming. This store has also had mice, roaches galore, ants, flies, different bugs running around and getting in the food, they still would serve. However, not near as bad as other places. Black mold under make, sinks, ###er, dining area, etc. Mold on dishes from them being put up wet and without attention, being used none the less. Food particles everywhere, setting up fungus. Even witnessed a pizza being made by the food particles underneath the containers, on the make table. When some people complain there have been times that things have " happened" to their food bc of it. Set times are never followed on the dough, nor the veggies, meat, or even saucing and buffet. Buffet times are not used almost ever, Instead sets out there until completely nasty looking.

Overall, this place is a hazardous place to take your family, and friends to eat!. Employees that are bad sick are made to come in to work, reguardless of how sick or whats wrong and with no one taking food preparation serious. Even though most of us had taken safserve, its majorly disreguarded most of the time. l realize there are some stores and some employees that are not bad and are really trying. However, in these situations, were this kind of thinking, or shall I say not thinking, not caring, and no respect or compassion, no interest in trying to actually do things for the customers and the bettering the business itself, instead worried only when an inspection is due, needs to be aknowledged, taking serious for once, and addressed immediately! Or else enough of us past employees and possible current along with customers are going to get to the point of sueing for reembersment as well as health issues and shutting down this million dollar company that has no courtesy for their people; employees and customers! If enough people would get together and quit being timid of such power, the power would be taken and put where it belongs. In our hands to make a difference! Personally, Im tired of these kind of coorporates closing their ears and eyes to just let businesses be ran, however, as long as they get paid, making a profit. We are still America and we are suppose to stand for our rights and ourselves as workers, we do pay taxes and should have a say. Especially, when invoving our health issues, what our kids are having to witness in a work place and what we are having to deal with, out of so many jobs and their so called " Suppierors".

Thank you all, for taking time to read my concerns and Im hopeing it touches some, in which u take action as well. Best wishes to those of you who still have to work there and put up with such, and just remember to keep strong. Where one door closes, another will open. You were looking for a job when u got there, you can be looking when you leave. Just get a spine and tell it like it is. We all have freedom of speech and sometimes that and faith is all it takes.!

From a small town, concerned and aggrevated, individual, in NC!

to the guy saying he got demoted and a pay reduction... when you came back from your Mom dying... you need to look at your legal rights if you are being honest with us on this. It is a law Bill Clinton helped get passed. FMLA... means family medical leave act. I believe it state you can take up to 3 months off. BUT! You are not guaranteed your old job back. But the job must be comparable in pay. You may have the right to sue.

i hate ur pakistani staff pizza hutt with pakistani owner so bad so poor

How Pathetic the service over the phone, the lady who I didn't get her name, I can tell you she was working Tuesday, August 12, 2008 time 5;30 pm location Kenner LA Chateau Estates, no Delivery because of a little rain, give me a break! I won't be calling pizza hut again Papa Johns had no problem over a little rain what kind of business you all running, you need to hire people who want to work!

I went to pizza hut for a meal with my mum and a friend of mine. I got a table straight as it was not that busy. We sat down and chose what we wanted to eat and then ordered. The waitress took our order which got a bit confusing at first but then I repeated the order at the end.

Order:
1 meal for one – Garlic bread and a small vegetarian hot one NO CHEESES which we said three times and made very clear the waitress seemed to understand this.

1 medium vegetarian hot one

Drinks: 2 tap waters 1 J2o

We waited 20 minuets got our food we were very hungry, we didn’t get what we asked for. Instead we got:

Plate of garlic bread which if I may add was cold

2 Small vegetarian hot one both WITH CHEESE

We made a complaint and told them that we were hungry and had already waited 20mins. They said that was what we order, when I tried to tell them that was not our order they told me I was wrong. They kept on telling us that we were wrong. We asked to speak to the manager and the waitress and the gentleman that was there with here ‘claimed’ to be the manager after telling us we was wrong several times we told to bring our correct/ new order they will make them again in 5mins. We told them we do not want to pay for a meal or we want a discount they said they can’t do that even though they got the order wrong. How can you get such a simple order wrong?

We got our meal which was correct, we enjoyed our meal as we always do, but not one person came to us to ask us if our meal was ok as they normally should do in ALL restaurants. We finished our meal and went to pay expecting a discount for two orders they got wrong. In the end we went to pay out bill and we told the so called manager that we was not happy at all. When we asked him why not one person came to us to ask us how our meal was he said he did send someone. He practically said we were lying. There were only three staff members two of them we already had an argument with and the third on only sat us to our table and took our plates that are the only time we had someone attended to us. He then got very sarcastic with us and was talking down to us.

The staff were very rude and scruffy not one staff member was were a name badge the manager was leaning over the counter and talking to us. The body language came across as if he did not care about what we had to say and he was not bothered.

I don’t know what kind of staff Pizza Hut as a big company employ but that is not the kind of staff I would ever hire. I worked in retail as well before and the same rules apply such as name badge should be worn at all time, neat and tidy NEVER lean across the till area or the counter and always make customers feel welcome. In this case none of this happened. We never got an apology at all not from any staff member or the so called ‘manager’ I hope something will be done about this. I will never go to that pizza hut again an I will make sure none of my family or friend ever do go there because I do not what the to be treated in the same way as we was.

Yesterday i went to the new pizza hut at alor star here to have my breakfast with my friend. no one great us, no one came to me to give the menu. then lastly i have called a waiter. his name AZAM. he came and gv us the menu. after half and hour only i get the menu. that guy ome and gv me the menu. after that no one come and get the order at my table. so i fed up with ur staf on that day so i just get out from the pizza hut. one thing pls make a note that yesterday is the first and last that i went to pizza hut. why ur staf very slow and lazy to done their job. what kind of bisness that u having. we not came to ur company to eat FOC. we gv u service charge. bleddy fool bisness that u having. that guy not metched to be ur staf. i realy hate this new pizza hut. good bye forever. FROM JAMAL BIN SALLEH.

Couldn't get answer on the phone and when I did they put me on hold and didn't come back. I decided to go by
actual location and stood at the front and waited to place an order and nobody would acknowledge me. So I left and went to the Dairy Queen where I was greeted
very enthusiastically and warmly. Service was great!
Someone needs to check management at some of their
Pizza Huts. This would never have happened if someone else had been in charge. Old management who were ousted were great and this is what happens when the right people are no longer there. I have been in management and customer service and this was awful!

They have the most unprofessional employees at night.This store hires anyone with no common sense.These young people that works there want a job but care less about doing it.Even the male manager there thinks if your isn't right then its your fault for placing that order. The delivery service there is so mess up, they will cancel your order if the driver can't locate your house in the neighborhood. Ask this question, why no map, gps, phone or hire people with some knowledge of where they will be working. Please if you just got to have Pizza Hut, try one the other side of town. The store service represent its employees

i ordered pizza from pizza hut kemaman on 29/3/12. i ordered online, and paid with my visa. after 2 hours, got a called saying they r only going to send then, which was already at 11pm (ordered at 9pm), at 11:30 no sign of it, so i called. the manager said she thought my order has arrived. then called again saying they couldnt find the house (which was supposed to be sorted out earlier). i cancelled, and asked for refund but apparently manager was ?slow. offered to deliver my pizza THE NEXT DAY! and didnt understand wht a refund is. - very pissed

If the commercial say ANY pizza $10 with any crust why is it when I call to place a order they say its $2 more for stuffed crust.. thats faulst advertisment.

They are suppose to welcome you to Pizza Hut, and they are suppose to wear the uniform that is to be worn at Pizza Hut, name badge, black pants, black shoes, Pizza Hut hats, and Pizza Hut work shirts. If the employees does not wear their uniforms they could've been fired or Pizza Hut could've been shut down, if the inspector came in to the store and seen it for their self. Pizza Hut is not what it's suppose to be anymore. I know cause i had worked at a Pizza Hut in Indiana.

Get over it!... Its just pizza!.. .Why would you be so damn concerned for someone to come to your table asking if everything is alright after you act like a complete [censored]?

You need to not be such a FAT LAZY WHINNY TITTY BABY!

We were spending the winter in South Texas and were celebrating our 52nd anniversary so thinking Pizza Hut would be a good choice, we ordered 3 large supreme pizzas to go as we were having a party at our place and it was the worst pizza I have ever eaten and we were so embarrased. There was just literally NO toppings and very little cheese, I could have served frozen pizza and it would have been better and a whole lot cheaper. I hope this message gets to someone who cares about your customers.

I order a pizza at 9:22 pm and it was going to be ready in 15 min. when I picked it up it looked like they were in an extra hurry and didn't care how my pizza came out and the pizza taste like just a piece of bread without cheese, pepperoni and sauce. I had never tasted a pizza that bad before. It really looked like and tasted just like bread without anything else.

my husband & i went to pizza hut, had a large pepperoni & mushrooms the put one klob of pepperoni on it we saw some between the cheese & tomato souce & the cheese, it was verry bad hardly any cheese, I complaint
the guy sad this is how we do it here we will never go there again.
maybe somboddy could talk to them.
this is the macedonia pizza hut ohio on route 82

how sad sorry U had this happen

Beggars can't be choosers. If you are buying Pizza Hut pizzas, you obviously don't have the money for a real gathering. If the ocassion meant anything to you, why would you choose fast food pizza? You got what you paid for.

order pizza & its wasnt what i order nor it wasn't eve hot'icalled soon as i couldthey said they redo it but it took for ever to get it delivered and it was cold & buger inside bread it made me very sickthis not frist time amisstake order done there actions not excepted we pay real hard money for our meal. but i'll never eat food from yall the rest of my life turning my cheek at stoping point; i have taking pitures of pizza the attidute of pizza's huts worker on hwy 321 hickory nc was ungodly sicken.we amercan's tired of how they treat us cocsumers.im under the care of six doctors & they upset that im getting afaid of eattingfood s that been misstange by food worker whom tapping with people food jobs working with food or foods would you eat something you order wasnot your orders.iwaiting hours be fore order delivered.im hunting a lawyer to suit for misstreating wrong orders bad tast after getting this settlement can sove, because this was risky to my heath problems .my heath was put in a risk.but 3lawyers said i got a case. i was was invoved of making yall my pizza place.responethisproblems but your workers did working in in these places.were not out here for games of rudness by noone.

I m waiting for pizza for d one and half hour today very bad services from Faisalabad D ground branch

Bad services shame on u Pizza hut

he's right

I live in st Paul's and decided to place an order from home so when I got to lumberton it would be ready. Called and was put on hold so I decided to start driving anyway. Never did anyone come back to the phone to take my order. When I walked in pizza hut still on the phone, there was no big line like I imagined! Just two customers in line to pay and two families sitting down. I let the manager know how long I had been on the phone and she just says "oh sorry" Something really needs to be done about the slow response to calls as well as the nonchalant attitude of the employees. This is the reason why I suspect the revenue is down!

Guess what the sauce was old/expired if it was sour. I've worked in 3 pizza huts and it happened at all of them.

Mesa AZ pizza hut on broadway and gilbert.Worst pizza ive ever had, terrible sauce, mediocre crust, very little cheese.Low grade crap with a bad after taste ! I ate 3 slices and threw the three pizzas away.I wont ever buy pizza hut ever again.

I have a complaint of my own, with out going into all the story, let me say that the pizza hut in Ridgecrest calif. is by far the worst managed most illmannered i have ever encountered. It makes me sick how our "hospitality" business 's have been let to treat people like we are'nt paying them.
as if they are just doing people a favor with the half ### ed service. I am done with pizza hut, ampm, taco bell walmart, just to name a few. If people would stop going where customers are not appreciated then maybe they'd miss our $'s?
OR IS IT TOO LATE AMERICA?