Pizza Hut
Reviews and Complaints

Today 17 march 2009, I ordered thru free order line for a pizza & a drink, in few minutes I called again and asked wether I could add another pizza for the order, the operator said yes, and I gave the order. 1st pizza came st 1st hour, I asked the delivery guy that I added another pizza. He said it will come.
As I called 2nd time, so I checked my second call time, and called just 60 mintes after that call, I asked about my 2nd order, operator said that my 2nd order is on the way, I did say that its been over 1 hour, and again she said its very close, n on the way.
Now its 11:00pm and they are closed, its been over 3 hours - not that the pizza was about to get late,. We never expected "no pizza",.
Yes,. I did not get the pizza n drink which I ordered,.
I just cant believe this.

One day at taman tun dr ismail outlet (pizzahut) I ordered regularly, pizza n few pepsi for the famly, but after a wile I got ice lemon tea, as I orderd "pepsi",. I said I asked for pepsi, and he said no pepsi so he decided to bring ice lemon tea, so I said I want 7 up, he said no stock, then I asked for mirinda he said no stock rudely,. Again I said I want anything else than that,. Unbelievably he said no more cold drinks exept that,. So I asked for a hot milo,. He did everything he kud to keep his rudeness,. But I couldnt believe that they dont have any cold drinks,. But to my suprise - at that same minute - I saw other tables being served with pepsi & mirinda,.
I dont know why I was targetted like that,.

This is not fake stories, my name is ismail & my mail add is [protected]@live.com, I am ready to go meet any board or any department regarding this. I want this to end,.

A few years ago, pizza hut sold their chocolate fudge cake dessert which was made somewhere in manchester by arabs. That fudge cake had no wine or geltine in it. I was always excited about going to pizza hut because of their delicious chocolate fudge cake but now i cannot eat it because it is made by some other company who contain wine and gelatine and is therefore not suitable for vegeraterians.
I am very angry nd dissappointed at this and want them to get their cake from the old company!
>:(

Work Release employee who are management and hold keys to store.
Employees working off clock.
Employees useing address as home address to avoid Work release violation.
Employee purchaseing phones for work release employee useing Pizza Hut address.
This really needs to be investigated.
I will also be contacting the Work Release Program ect...

it is absolutely appalling that pizzahut continue ti treat thier loyal customers this way. made an online order at 7pm to be delivered at 9pm i called at 9.30 to find out they lost the order and would knock off £2. never again will they get my order

My family and I moved to McComb about two and a half years ago and have dined at the Pizza Hut located here about four times. Each time has been worse than the last. About a year ago they built a new restaurant and we thought we would give it another try. Bad idea. We were seated and then sat there for thirty minutes without even getting drinks. To make matters worse the district manager was there and even saw us. When I complained he didn't really care so I asked who owned the restaurant and was told it was owned by the corporation. Basically, I could write a complaint but he didn't have any one to answer to, so he really didn't care what I did.
Well, it has been about ten months and after church this evening I decided to give it one more try. It hasn't changed at all. Poor service and worse food. You can get better pizza from the frozen food department at any grocery store. If you are ever in McComb, MS please avoid Pizza Hut. It will be a huge waste of time and money. You would have a better meal if you brought along a bologna sandwich and ate it in your car.

i quit pizza hut yesterday i asked for an extra day and so they tooka day away
so i tried to put in a 2 wk notice and the manager exploded so he left me no choice but to turn in my stuff and quit.

im glad to see that people like to be tought of and respected enough to ggive a 2 wk notice and then to have thoes same peoplemake you quit on the spot i guess they dont respect themself or other people

I am complaining about the manager at our local Pizza Hit location. About a year ago we received a call saying our Credit Card was declined for our recent pizza order. The funny thing was that the last pizza order we made at Pizza Hut was about 3 months prior to this, and I paid that order with cash. I told the guy calling this and said that he must of made a mistake. He said sorry and hung up. Well we got another call from this guy the next day, I told him the same thing and to stop calling. We the next week, we got a call from the manager of the store. He started yelling at my wife telling her to pay her bill.

When I heard this, I phoned Pizza Hut's corporate number and lodged a complaint against this manager. After a few phone calls back and forth, they finally apologised. This was a year ago, and we have never bought another pizza form this location. And we never will in the future either.

I took my wife to Pizza Hut in Pomeroy, Ohio on Valentines Day, February 14, 2009, for dinner. The restaurant couldn't have been more than 40 or 45 degrees. I asked the waitress to turn up the heat and she informed me the General Manager had left with the keys in her pocket. The control panel to the temperature control was in a lock box so the heat couldn't be turned up. Then the pizza arrived. I'd ordered jalapeno peppers and mushrooms on a large pan thick crust pizza. There were 10 pieces of jalapeno peppers and you had to have a magnifying glass to find the mushrooms. In fact, you could hardly taste the sauce or cheese and the crust tasted dried out. This was the worst pizza I've ever had. The sad part is, I intentionally went to Pomeroy to get pizza because their pizza is normally the best around for miles. Sorry to say it wasn't this time.

We have visited this particular Pizza Hut on a couple different occasions, and the service is really slow, but if they know you, they cater to you, bring you a menu, and food even if others were ahead of them. The tables don't get cleaned off, and the service is horrendous. I normally wouldn't complain, but it has happened more than once, and I think that they either need new management, or maybe just close the place down until they can get their act together. One night we waited for over an hour for our pizza and there were only a handful of people in there. I know that while we were waiting one customer had showed up and had called in their order and after 2 hours it still wasn't ready. I know that businesses will get busy, but this place is never that busy to have such slow service, and the buffet, well that is a whole other story. We have decided that we will not be going to this particular Pizza Hut, until management can make some much needed changes. If anyone asks me, I will definitely recommend one of the other eating establishments in Superior. I hope this place gets much needed help, and SOON.

On february 14, 2009, I organized a pizza party for my 3 year old's birthday. At 11:25 am, I telephoned pizza hut [protected]) and placed an order for 2 large new york pizza's, to be cut in smaller slices. At 12:30pm, I telephoned again, and asked where the pizza was. At 12:45pm, I telephoned again and asked where the pizza was. At 1:00pm, I telephoned again saying that there was still no pizza at the party. At this point, I was very upset. I had 15 children and 8 adults who were all very hungry. I finally had to take out frozen hot dogs which I cut in half to serve my guests. I received no phone call from the driver or the pizza hut manager from the temple valley store. Now, to add insult to injury, my credit was charged twice for pizza I never received. My daughters party was ruined! This whole experience was completely embarrassing and humiliating! We are now anticipating a law suit against this store.

8th jan, ended up at pizza hut by the ricoh arena in coventry. One word: disaster. After waiting 10 mins to be seated (No, they weren't busy) we sat waiting 10 mins to place an order. We were told what we wanted wasnt available, so chose something else. Then told that wasnt available, ended up having something we didn't want. Waitress was a nasty # - ok, im prettier than her, but why be so jealous?! Then she disappeared with our glasses so we couldnt have a refill. Kept us waiting 10 mins to pay the bill - even tho it was nightime, no-one else was in the 'restaurant' and I use that term loosely.

Listen this is the information I have and im so upset about it.. I am a victim, a simple customer, who ate at pizza hut in edgewater, md.. I dont like to hear the managers yelling at the workers mostley under aged children they have working for them in such a non professional manor. Its the abuse and swears that really ruin your dinner, , for the customers as well as poor employers. We all witnessed the mangers, bridget, dino three of four times there smacking the help around. Threatning and even giving the parents a hard time who called to ask what time should they pick up there kid afterwork.. I saw a parent call a there kid and I saw the kid say I get out at a certain time, and one rude ### manager named dino yelled at the kid while his parent was on the phone.. If I was that parent id go down there and fatten that fatasses lip! My whole family got up and left the table and that was the last time we went there.. Get some better managers, , no rude ones please! Or we will never eat there again!

My wife ordered a tuscani pasta lasagna for dinner wednesday night. I went to pick it up and brought it home. She went and made us a plate a brought it to me and i was quite surprised. The lasagna wasn't even one half inch thick and mainly made of suace. There is no way the thing could weigh over three pounds unless they include the box that it goes in. I could have bought two stoffer frozen lasagna's for less than pizza huts. It is nothing like what they advertise it had only one layer of noodles and all sauce. Iwill never buy another one nor would i ever recommend it to anybody definately not worth the money.

We had a bad experience at Pizza Hut. The phone representative was curt with my wife, The
manager was rude when I picked up our order, the pizza was sloppily made and undercooked,
and the breadsticks were cold and rock hard.

This is not the reason for my current dissatisfaction. I understand that not every order can be an A+. But when I submitted a complaint online I heard nothing back. After a week I submitted a second report. Now it's been two weeks and still nothing.

Since there are so many pizza restaurants in our culture, you'd think pizza hut would want to offer superior customer service. Instead they offer none. Since their prices are notably higher than their competitors, one would think that quality of product and customer service would be high on their list of priorities. Nope.

Frustrated, I googled "Pizza Hut Customer service" and saw that there are hundreds of reviews just like this one.

What happened Pizza Hut?

We went to the Grimsby England store, we were served by a very helpful young women no complaints there. 13th January, 2009. There was a party of 10 of us . The food looked good, but oddly no cooking smells were smelt. We later realized they hd used catering cheese and not real cheese. We ordered different flavours of pizzas but all tasted the same completely tasteless! Also they were not very warm. I would rate the food 1/2 out of 10 and that's being generous. Have Pizzahut got no pride in serving good tasty food to ther customers? Obviously not. Needless to say we will not be going there again for a meal. Can Pizzahut afford to loose customers inthis time of acredit crunch? Maybe they can but we cann't afford to waste money on rubbish food and won't again.

to complaint staff at pizza hut at ipoh, kinta city always said the pizza is out of stock.but it can be take away only .but the restraunt is open until 10.00pm but each time i walk in at before 9.00p.m, what they give me the answer is the same.The last visit is on 1/1/09, this time i walk in about 7.00pm they still giving me the answer is "SORRY NO STOCK BUT ONLY TAKE AWAY".This time we get very angry because my wife is pizza lover.Straight away we told them we will make this complaint, then came a staff try to tell another story. she tell us come back in 10 to 15min. so what is this all about, is it the company never pay them all they try to change their way. I think the management try to do something to improve.U can see pizza hut restraunt is a quite restraunt, at the same time the other restraunt like Kenny Roger, macdonald very busy.at the same time all the plate, fork, knife not well clean.Oily, dirt. Do something, if still want us to walk inside.

We receintly went to the Pizza Hut in Hudson N.Y. 12534, The service was awful, very slow and rude waitress. There was only one other couple there the whole time we were there and it took so long to get our food it was rediclous! We went in to have the lunch buffet and salad bar, the food on the buffet was all dry and most everything was empty and not filled. We wanted the salad and they no longer have one, every pizza hut we have ever been to has one including the one we were at. We asked our waitress what happened to it and she mumbled " we dont have one" and walked away. I showed her the menu and it has salad bar with the buffet and many other was to have the salad, one trip, meal whatever.she just said again "we dont have it" . False advertising! Disappointing, made our holiday lunch very unsatisfactory. In the business world this is surly trivial but I wanted to let you know how your resturants differ and how bad the one in Hudson has gotten. Thank you.