Pizza Hut
Reviews and Complaints

We get Pizza Hut quite a bit 4 days ago that we received was freezing cold and not made the way that we like it or ask for it. When I called the location to let them know how disappointed I was they hung up on me and I couldn't reach anybody after that. Not only was a pizza cold the pizza head here in it and I was disgusted and threw it out. I have attached a receipt of the items that we ordered and I'm hoping that Pizza Hut can make up for this mistake if things can be resolved we will continue to get Pizza Hut regularly like we do

I was sent a coupon code for a free pizza because one I ordered a week ago was delivered cold. I cannot get the code to work online and an employee at the hut said he only takes orders and couldn't help me. I was on the phone ten minutes, hung up and tried again when the same employee said he was connecting me to corporate. Guess we won't be eating pizza tonight. My mane is Sheila [protected] Thank you

I ordered pizza online to be delivered to my son. Got a text saying DoorDash was having problems finding address. I replied with specific directions, bldg and apt no. They delivered to someone other than my son. When I called pizza hut they told me I had to take it up with Door Dash. Door Dash never called me back. I ordered on PizzaHuts website apparently if they are short drivers they dibbi it to DoorDash. I asked for a refund and they refused. $35. worth of pizza and 10$ tip. This is ridiculous Pizza Hut should have honored this it is not my fault they sent to DoorDash. I regretfully will never order pizza from PizzaHut for fear this will happen again. Sad!

Ordered two supreme pizzas and 2 bread sticks. Requested no onions at all on the supreme pizzas. They put onions on it and burnt the crust pretty dark dark brown. Called to complain and got put on hold then hung up on twice! Tried calling corporate. They told me three days two weeks and no resolution! Happened November 14th 2023 total amount was 27.39. I have the customer receipt. All I want is my refund since it's taken two weeks and today is November 26 2023

I ordered pizza from location in Maurice La. Order/ticket #0037. Ticket entered by KONINGOC 035499on 11/07/2023 at 5:52PM. I paid with credit card. When delivery drove up with the order, he stated that I needed to pay cash because my card was declined. I had a family waiting on dinner and no cash to give him. I'm upset that there was no call placed to inform me of the credit card issue. My whole family went to bed hungry because he refused to call or do anything about my order. My name is Brenda Domingue and my phone number for the order is [protected]. I would like a callback and my order replaced. This was unacceptable service from this location.

I ordered a Meat Lovers Pizza at the Port Allen location Thursday night after work. When I received my pizza I looked into my box and notice my pizza looked like a three topping pizza. Instead of going back inside to complain I left because I knew I had to wait another twenty minutes for a new pizza. I also took a image for proof just in case corporate would like to see an image.

TV ad states pizza melts for $6.99. Palm Springs location On Palm Canyon will not honor the ad that's on TV. I'm a loyal customer with 384 Points. This location is 2 blocks away from my residents. No stipulations; online, ap, etc is not indicated. I've ordered Pizza Melts twice with 30 [protected]@ $7.99. Either stop advertising for $6.99 or take the TV ad down.

Honestly, if the fees went to the employees to "offset" the costs of labor and such; however, quite literally everything I've found, from lawsuits to old employees talking, it just goes straight to the corporate offices. The employees that actually keep this company running see none of it.

I get it. Cali is expensive and everything sucks here, w.e but a service fee to charge CA residents that doesn't even go INTO the food costs or even the employees wages just seems outlandish to me.

And before I have people jump down my throat, I work at a restaurant, I get that restaurants are struggling more than most people do. I understand the tip fatigue and guilt on both sides. I've seen it FROM both sides and from my 10yrs now in the industry, that's where my disapproval of this service fee crap comes from.

If you wanna charge these kinds of fees, give them to your employees, put the price increase into the food. Something other than padding your CEO's pockets

We arrived at your store in Westover WV on 10/8 at 12p. We were coming from my grandson's football game and we were famished. There was a total of 7 of us. As we waited to be seated, another lg. family arrived. Still no employee came. The other family did get the waitress attention and she came a few minutes later. She asked if we were together and I said, "no but we have 5 adults and 2 kids". Her reply was "oh, jesus christ" and proceeded to get menu's out. My family and I immediately turned and said we would not be staying for that kind of service. As we were exiting, she started talking about us to the other family. However, they were also upset to hear her reply to us and told her how rude she was. Needless to say, the other family did not stay for service either. They asked the waitress for supervisor names and numbers but this waitress would not give it to them. Just so you know, your business lost out on 2 large family purchases this day.

I called in my 2 meatlovers pizza melt order and was told that my pickup delivery would be ready in 20 minutes. When I arrived the order wasn't ready. I paid at 7:54pm and was not handed my order until 8:43pm. When told I waited over an hour and 10 minutes from my call in time and almost an hour from the time I paid for the order the young lady at the counter stated "well all I can do is give you a free drink." She handed me a 20 oz Dr. Pepper! A drink for waiting over an hour for a pickup order of 2 pizza melts! My ticket number was #131 and Invoice #90 at the Pizza Hut #034550, 249 N Hampton, Desoto, TX 75115

I placed an order online and after paying for the order was told the order would be here in 45 minutes. I received a text saying my order was on the way. After waiting an hour and a half, I called the store and was told my order had been delivered which of course had not been. I spoke with the store manager and he offered me a refund and that I could place a new order. I declined placing a new order just ton give me the refund. The manager told me he would refund me the total amount minus the tip. I said no that I was entitled to the tip refund as well due to the fact that I didn't receive the order so why would I tip the driver. Nonetheless I was denied the refund of the tip. I will not be ordering from this store again.

bot my work and home computers wont let me access orders when I try to sign in iIget:

Access Denied

You don't have permission to access "http://www.pizzahut.com/v1/oidc/oauth2/auth?" on this server.

Reference #18.[protected].[protected].136d25f4

my emails are [protected]@hotmail. com

[protected]@greenvillecounty.org can you please fix this? If I cant order online and use my hut points i wont be ordering at all! Marilynn Campbell [protected]

This the first time I've ever ordered from Pizza Hut. It was September 23rd (yesterday) at 8:50 PM. I ordered a large original pan pizza with green peppers pepperoni and extra sauce for 28.62. I received a pineapple pizza. I was given the wrong pizza. I kept calling and they kept passing me off to an unresponsive line. I called a customer service number and asked for either the correct pizza or a refund but was not assured compensation. They took my money, but I will never and will warn everyone I know to never do business with this company again.