Pizza Hut
Reviews and Complaints

I was promised a redo from the Ellerslie store manager for a cookie lovers combo that I had ordered delivery missing my drink, wrong pizzas and black burnt bottom cookie.

Next time I was in Auckland i called Ellerslie pizza hutt branch only to find out it closed down. However the sign posted over the empty shop space said we have moved. The current store is a new store and new manager who will not honour this.

I have been very happy customer of your I left Doninos Pizza because they started the same thing cheating people I ordered there regular pizza 1 day then I oedered the same pizza the next day and asked and paid for extra pepperoni and sausage but it was the same as the first the day before so that ended going to Dominos.

So now back to you just make your pizza as you advertise it look at your ad pics compared to what I received. I have already spoke with them twice there. And yestday spoke with mike a very nice guy very understanding. Told him I will contact corporate office and complain. Hope it does so good I realy like your Pizza. I dont want to make any bad post I have faith in you as accompany to make the right choices.

Sincerely

Michael F. Bell

I received an email stating I have rewards for 1 free any pizza.NOWHERE in the email was anything said about having to use it online.I ordered on the phone,told the lady about my reward,and was told to just show them my email when I picked up.When I arrived I was told the reward could only be used when ordering online.I pointed out that this was not stated in the email AND that I had told the lady who took my order about it and was told to show the email at pickup.She got the manager,who was EXTREMELY RUDE and refused to honor the coupon and couldnt have cared less if I ever came back.I left furious without food and ordered from Dominos.

Details of orders are as follows:

Order Number : [protected]

Transaction Date/Time : [protected]:52:23

Delivery Outlet : PIZZA HUT DELIVERY BANGI SEKSYEN 3 (FCD)

Outlet Number : 3030540

Payment Type : Online Banking RM106.30

Actual time delivered : 8.45pm

Items not delivered:

1. Crispy Fries (s) = 2

2. Fanta Strawberry (R) = 1

3. Coke (R) = 2

4.Huts Poppers Chicken Bites(6pcs) = 1

5.Soup = 1

6.Garlic bread = 2

At 5:30AM yesterday morning 7/18/2023, your company that collects used grease and oil began a very noisy pumping operation with a tank truck behind the store on Rice Road, Lee's Summit, Missouri. This was 125 feet from my bedroom window that open for sleeping and woke the entire household from sleep. The loud noise that sounded like a huge factory buzzer went on for 20 minutes. Lee's Summit has a "Quiet Time" ordinance that prohibits loud noise like this between the hours of 11:00 PM and 7:00 AM. This was barely 100 feet from my open bedroom window!

In the future I will summon the Lee's Summit Police and have been told I can file a formal complaint against the store and the pumping company they use. This will result in a court date and possible fines. I will be more than happy to sign the complaint.

Please contact me about a permanent resolution to this outrageous incident.

My order details.
Order #[protected]
Order details
Flavour Fun Box of 4
+ ₹349
Personal Tandoori Mushroom & Sweet Corn
Pan
Personal Classic Corn
Pan
Personal Tandoori Mushroom & Sweet Corn
Pan
Personal Classic Corn
Pan
Classic Bread Stix
+ ₹109
Restaurant Handling Charges
+ ₹35
Tax
+ ₹25
Total
₹517.66
Payment method
Online
efund my money as i received pizza 2 hour late. No phone from the center regarding update

Date and time of incident :

March 5th 2020 8:43PM

Address of Pizza Hut location

744 W Main St

Newark, OH 43055

What happened is I had made the delivery order as shown in the file I added . When it was delivered after further inspection I came to realize that the pizza had what appeared to bugs deliberately put on the pizzas as a topping . Note one of the pizzas was a Meat lover's pizza . So the ideal that it was olives is ruled out immediately . Plus although they shared a resemblance to olives they were about 3x's larger in size . To give a visual take a black olive cut it in half place it on top of the sauce open end up , not mixed into the sauce to indicate an accidental occurrence . Now picture that olive with legs the same as an adult sized cockroach Then covered with cheese and toppings . Luckily for at least I dig through my food before eating . Due to a similar prior event where I was eating a salad and halfway through I noticed gnats flying around the salad and spoiled ingredients in the salad from a different restaurant . So I threw the pizzas in the trash and vomited for about an hour . I tried calling only for whoever would answer if at all would put me on indefinite hold for them to claim they were fetching the manager . So I then tried contacting them on the Facebook page . I messaged and the person asked for a copy of my receipt with the order number . Then they never responded . I gave extra time due to things like Covid . Even more extra time because my previous laptop crashed . Then I reached out again and again . No response ever . Then about 11 weeks ago I sent a message asking about them resolving this issue with a copy of the receipt . No response again . Then I find that they have deleted any record of me being signed up on the online app . So therefore the order number is not going to show up in there system . So I messaged them today as well by mentioning the topic on one of there posts opposed to privately in a message . Still no response . So I tried the contact us thing but it sent me to a page for the New Zealand Pizza Hut and the message sent there instead . My theory is that it has something to do with either the whole thing that was in several articles about wanting us to eat bugs . Or the Doordash thing that happened around the same time . Sounds logical push me away with bad service . Then try to reel me back in with new doordash delivery . Or force others to eat bugs for you to save the planet . Which one is it ?

On the 5/7/2023 I ordered some chicken from pizza hut at rouse hill, I paid $36.00 for my food it was supposed arrive at 9.40 I left instructions to come to the first driveway. The driver said he called me several times but there is only one call on my phone from him. I live on 5 acres anyway I fell asleep after waiting for a while the next morning my boyfriends friend found my food outside on the ground in our paddock why didnt the driver go to the front door of the house and leave it with someone in the house. The next day I rang the manager to complain she said she would speak to the driver and get back to me, she didnt get back to me so I called back, to find out the outcome she wasnt interested so that is why I am writing this complaint I gave that chicken to my dogs I think this is disgusting service. I have been getting my food from that pizza hut for months and they treat me like that, thats not right. Why would you leave somebody's food in a paddock.

I would like to report an incident stating that Pizza Driver was Abusive and using foul when asked to move his bike from non designated parking area.

He tried to abuse and used foul language and said you can do whatever you want and complaint against me.

Driver Bike Number: Dubai P 28211

Please note incident happened at Hawthorn Suites by Wyndham Abu Dhabi.

I live in india, kolkata, westbengal, order #[protected] which cost me rs 750/- but when I received my order it was totally messeup at the packet. I wasted totally my food my money. Delivery boy was a local guy not wear pizzahut tshirt even not came with pizzahut bike he was wearing a local tshirt along with scooty. Please take a nessary action against it.

Note : I called customer complaint as well 4 time but they just put me on a hold and hang the call, I recorded all the calls. I am going to for consumer forums for my wrights along with suppored documents I had.

Worst thing ever ordered a meat lovers and not hardly any meat and the supreme only had onions, mushrooms and a few peppers. We asked for extras I didn't order online I called that's why I was so upset. I was so disappointed and hungry. I was so tired so I tried something simple. Something needs to be done. I would love to hear from someone. This happen monday june 26,2023 @ 9;00pm

Dear Sir/Madam,

This is to inform you that Pizzahut has cheated me my money of Rs 905/64 where there was a double deduction and you placed the order once.

I have called your customer care a number of times around 10 times every time they said they are looking into it however actually none take care of it.

I visited your Pizza hut outlet 5 times every time your pizza hut manager and executive neelam never took care of my issue.

I had been in touch with your area manager for the last 14 days. He was very arrogant and started fighting with me and still he has not given a resolution yet.

I even told them if you are not able to refund my m,oney at least place the same order one more time however everyone denied.

I am tired of following up with my cheated money by Pizza hut.

I am really shocked how a brand like pizza hit treated their customer and they said and argues if you place a order then only you nare my customer otherwise you are not our customer.

I will never order anything with Pizzahut with my worst experience and will not allow others to go to Pizza Hut.

hi

My name is Jahash

My order # [protected]

my order delayed 2 hours

we got pizza very cold

we received opened boxes in our last order #[protected] and [protected]

we have not been able to have our lunch because of the delay in delivery

we would like to request you to have a proper investigation and let us know the feed back

we expect you to compensate appropriately

Food good. Ordered meaty marinara supreme. Past experience, had to order extra sauce cuz dry. Issue with Pizza Hut not quality or taste, quantity small. To go packaging changed, containers look big but shallow. Trick consumers. Cost high compared to competitors, portions small.

I recently ordered from PizzaHut through Zomato, but unfortunately, I made a mistake and couldn't change the flavor of my pizza before clicking the order button. I immediately contacted Zomato to change my order, and they assured me that it had been changed. However, when my order arrived, it was still the old flavor. I tried to get a refund, but Zomato refused to accept responsibility and refused to give me a refund. Needless to say, it was a very frustrating experience.

I also called the PizzaHut restaurant directly to try and change my order, but unfortunately, my order was still not changed. I was disappointed with the customer service from both Zomato and PizzaHut. However, PizzaHut later admitted that it was their mistake, but unfortunately, they couldn't do anything to fix it at that point.

Overall, I was very disappointed with the performance from both Zomato and PizzaHut. It was a very frustrating experience, and I hope that they can improve their customer service in the future.