Pizza Hut
Reviews and Complaints

First of all I used to be a steady customer of pizza hut since their
openning in egypt several years ago but today I ordered a medium pan
topped wiz pepproni and extra cheese and salad the order came after
1 hour and the pizza was so cold and the box was so oiled
then I called and complained so they sent another one took another hour
to arrive and for a reason that I don't get it the delivery guy missed the house
and I had to go downstairs in this bad weather to meet him since he was
lost and after all this the pizza came cold and so bad I am so disapointed
that you use to be one of the best now I think you will loose too many customers

who I intent to be one of them
hany rashwan

as long as you are acting

I know thal all pizza hut having a promotion for pizza prices till march 2015
Personal rm 5
Regular rm 10
Large rm 15...
But why papar, sabah branch... didnt follow it...
Im frustrated with papar branch.. anyway. I prefer go to the nearest pizza hut than papar...

Placed take away order and returned a little earlier than informed too. I saw a take away pizza waiting at order pickup. I managed with difficulty to get someone's attention and ask about my pizza. The guy went and checked and said 5 more minutes and then longer again. Pother take out orders where given to Malaysian customers and then finally after some more prodding the pizza sitting there getting cold was mine that was ready 15 minutes earlier. I have come to Malaysia for a long time but in the past 6 months I notice if you are western the service has become poor towards us. Hope is is isolated but it has us westerners questioning going to "American" brand eating establishments due to this treatment.

I won't go there anymore, really bad experince. After wait 40 minutes, nothing be serve, then had been informed ur Pizza need to be take away not dining. Why not be informed during order. Really poor services, not recommend to friend and family members.

On 24/1/15, my family and I had dine in on 20:15. After a while, the staf came and ask for the order. He told us an order took the couple of time due to the cramp customers. He came back and bring along the drinks and the mushroom soups. After 30mins waiting, I realised my queue had been cut by next customer. Not only one but three of them. I called another staf and ask her regarding the situation. She's bring me and order receipt and told me that I had just dine in. On the receipt, the time stated on 21:36:31. I had exhausted and left the order. Actually I am derstand due the cramp customers but I wondering why the queue can simply cut by next customers. This shown something should do regarding your ordering system.

Penggemar pizza,
Tanjong malim,
Malaysia.

Saya sebagai salah seorang daripada penggemar pizza dan juga menggemari setiap pizza yang dikeluarkan oleh pizza hut malaysia merasa sedikit kecewa terhadap kualiti pizza yang saya beli di tanjung malim, yang beralamat di no 3, grd @ 1 flr, jalan douglas (Jln hj mustapha raja) , tg malim, 35900 perak. Hal ini kerana, pizza yang dijual di pizza hut tanjong malim mempunyai kualiti pizza yang paling teruk yang pernah dibeli oleh saya. Saya sangat meminati pizza hut malaysia, tetapi selepas pergi ke kedai pizza hut tanjong malim, saya merasa sangat kecewa. Pertama kali saya pergi ke sana, saya telah mendapat pizza yang keras dan rupanya seperti pizza yang penyek dipijak-pijak. Wal hal, sebelum ini saya selalu membeli pizza di kawasan lain dan tidak pernah menjumpai pizza seperti ini. Saya telah bertekad untuk tidak membeli pizza di sana. Selepas beberapa lama, saya merasakan mungkin terdapat perubahan pada pizza hut tanjong malim. Hal yang sama juga berlaku, pizza yang saya perolehi kualitinya sangat rendah. Tegas ingin saya katakan, pizza itu tidak layak untuk dijual kepada pembeli dan pelanggan pizza hut tanjong malim. Pizza yang terakhir saya beli, iaitu beberapa bulan yang lalu, iaitu pizza double topping yang baru keluar ketika itu, dalam keadaan hangus. Saya sungguh kecewa dengan kualiti pizza tanjong malim. Untuk pengetahuan, saya selalu membeli pizza secara 'take away'. Oleh kerana itu saya sering kali tidak dapat membuat aduan terus semasa itu. Saya harap sesuatu boleh dilakukan untuk mengekalkan kualiti pizza oleh pizza hut malaysia. Hal ini kerana, jika saya ingin memakan pizza, tempat paling dekat ialah kawasan rawang. Harap perkara ini dapat diambil tindakan oleh pihak tuan.

Terima kasih,

Pada 22/1/2014, sy telah mengunjungi pizza hut kinta city ipoh lebih kurang pkl 3:55 ptg. setibanya saya disana, tiada pelayan yang menyambut atau memberikan menu, sy telah duduk di salah sebuah meja yang masih tidak berkemas lagi. sy menunggu lebih 10 minit untuk diambil pesanan. pelayan yang bertugas hanya 2 orang manakala pekerja selebihnya hanya keluar dan masuk dari dapur dan ke ruang hadapan sambil bersembang dengan pengurus yang sedang mengira akaun.
ketika saya menunggu, tiada pelayan yg datang bertanya padahal meja sebelah saya baru diambil pesanan. mereka tidak memandang ke arah saya langsung, alasan mereka hanya 2 orang pelayan yang bekerja padahal hanya ada 16 pelanggan sahaja di dalam restoran. saya sangat kecewa dengan layanan mereka kerana pada waktu itu saya sangat lapar dan saya sedang mengandung. ada pekerja mereka yang menyedari says duduk disitu tetapi tidak mengambil apa- apa tindakan. harapan saya pada masa hadapan supaya mereka dapat mempertingkatkan mutu perkhidmatan kerana saya merupakan salah seorang pelanggan tetap pizza hut.

Double standard and Racist! there is a promotion for pizza take away (RM15 large pizza) 18.1.2015, i heard frm friend there is a promotion, so i go to pizza hut to order a large pizza with stuffed crust, and the staff told me there is no promotion for pizza stuffed crust, so their cost me normal prize RM30++ . but when i received the pizza, it was a REGULAR pizza, not even large size, and it was cost RM30++. so im feel currious and go to ask the supervisor, that supervisor tell me, "no Promotion price for stuffed crust pizza." so i consider it was true and i believe it. But today 20.1.2015, my friends go to pizza hut buy pizza, my friend bought two pizza (2 stuffed crust LARGE pizza) which cost only RM40+++! what the hell?! that supervisor is fooling me?he told me no promotion price for stuffed crust pizza! but why my friends can bought TWO LARGE stuffed crust pizza with RM4o++ only! my friend is a malay, and i am a chinese, so i think that staff is racist and double standard! very not Professional! that supervisor is a fatty guy. i wont go that pizza hut again!

I already launched a complaint on pizza hut customer sarvey and visitor book available at the pizza hut rawang with my contact details to reply me what follow up pizza hut malaysia did about my complain but no response from the management till now. This shows that pizza hut Malaysia don't care about their customer and encourge their poor stupid staff to insult the customer and serve poor quality food with 3rd class catogery service. Really hurt from this unproffessinal attitude of a world wide food chain like pizza hut.

On 9 december 2014, I went to pizza hut larkin sentral with my daughter and ordered rscp super supreme personal, chs baked rice, warm water, iced lemon tea and molten cake. The worker (A lady) who took the order repeated the order and soon brought a printed receipt with a wrong order for the pizza. We asked for personal and she had keyed in regular. When we told her about the mistake she tried to persuade us to settle for the wrong order. We refused and she made an amendment with pen. After waiting for about half an hour the pizza came but my baked rice did not come until waiting almost an hour. The workers neither apologies for the delay nor inform about what was happening. Anyway when the rice came I was totally disappointed to find it was mere rice with a layer of cheese on top. The only ingredient I found in the rice was onion. Finally the bill was given for rm 62.75 without the correction although I paid only 40 plus. I am upset about the service and would like the management to make necessary improvements.

pada 7/1/2015 pukul 9.00 malam di pizza hut jusco melaka. saya hendak membuat aduan berkenaan dengan 4 mangkuk mushroom soup yang saya terima terlalu masin dan tidak masak kerana masih terasa serbuk yang tidak hancur dan supnya tidak pekat.. cair sahaja. apabila dipanggil staf, staf memberi alasan baru masak dan buzy masa buat. bila diminta untuk tukar, staf memberi alasan sup sama sahaja dan meminta untuk tunggu sebantar. selepas beberapa minit tunggu masih tiada sesiapa yang datang dan selesaikan masalah. tiada kata-kata maaf disebabkan silap mereka sendiri. saya tidak berpuas hati dengan sup tersebut sebab merugikan dan tidak dapat menikmati sup seperti di restoren pizza hut lain.

Well Pizza Huts shiny new website with all these new and improved items supposedly aimed at helping them get some business is a FAIL. On Saturday 12/27/14 in Copperas Cove, Texas we decided to try some of the new stuff on their menu and have it delivered. It was about 20 minutes past our local stores' opening hour of 11am for lunch and the website kept saying the store was closed. This went on for about 50 minutes while we tried different browsers and things, figuring it might be a setting somewhere blocking something. Nope. The entire process was so aggravating, especially trying to make changes empties your cart out completely, making you start all over every time - unlike the old website which was much more user friendly. Finally we just called Papa John's.
Complained to Pizza Hut online and got generic empty thanks in response, which dear Pizza Hut, is kind of a slap in the face once again to customers who 1) went to your website 2) attempted to order 3) Took the time out to contact you about the issue. NEWSFLASH...improving your sales can go a long way starting with customer service. Instead you add some new stuff to the menu and throw together a flashy new sub-functional website and miss the entire point of why people who are giving you a second look with our hard earned money these days are passing on your previous crappy product and continued lacking service. This time, I WONT be back. Oh and just a little friendly heads up - you need a a website that actually works to sell product. Wouldn't you think? Wouldn't you care? Yea I didn't think so. RIP Pizza Hut. In the 80's and part of the 90's you were great.

I ordered pizzas from Pizza Hut Delivery by phone at 9.07am(20.12.2014) and was informed that they will be sent within 30 minutes. At 10 pm when I called enquiring about the delivery, I was informed that it was supposed to be 45 minutes not 30 minutes as informed earlier. When I complaint that even if the delivery takes 45 minutes, the pizzas should then have reached me. I only received my pizzas at 10.25 pm after my 3rd call to the hotline number. I was informed by the delivery boy that he only left the Pizza Hut Outlet in Kompleks Mutiara at 10.10 pm. From my receipt, my order time was 9.11 pm, if time taken is 45 minutes then the pizzas should reach me by 9.56 not 10.25pm! Pizza Hut Malaysia should improve on its delivery service if not your customers will not hesitate to order from other pizza companies as there are many pizza delivery services to choose from that can give better service. So Pizza Hut Malaysia, your service is very very poor and very inefficient. and I know that this is not the first complaint regarding your poor inefficient service.

Pizza Hut at Megalong, Donggongon Penampang Sabah has to be the one of the worst outlet I’ve been to so far. The service is very slow and over-relaxed. Tonight, 19/12/2014, I had to wait for 40 minutes for our pizza to arrive and by the time it did, the time was almost 10pm. The building doors were already shut by the time we left the outlet and it was a longer walk around the building to our vehicle. All this because the food was delayed by inefficient kitchen staff. Preparing a pizza doesn’t take this long, I’m certain. I informed the clerk at the payment counter that I’m one very unhappy customer and that I shouldn’t be paying for food of which I lost my desire to eat because of their lousy service. She could only apologise and told me to ‘please come again’, a robotic and clock-work phrase. I believe the kitchen staff are too playful and ignorant of customer service and I’m also sure that the outlet manager is no different in attitude. A lousy experience for my family and certainly I’ll never recommend this outlet to friends. Paying over RM60.00 for very, very bad service, I believe the kitchen staff should be paying this amount via deduction from their salary.

Ordered before 10pm it was due to be delivered at 10.45pm but at 11pm when I hadn't received my order I called into the store and the phone call wouldn't go through for the fact that it was after hours and the store was closed. As I had already paid by credit card online I was a bit worried. However, an hour and 15mins later at 11.15pm my order came arrived; not very quick even though the store is located less than 5 minutes drive from my home (I don't own a car). Anywho, excited it arrived I noticed that the chips and pizza was really cold. It wasn't an enjoyable meal at all. waste of $36.00 for a slack dinner.

Recently I received the PH leaflet at home and after looking at the promotion I decided to have my dinner with family at PH Bukit Indah JB outlet on last Sunday. We cut out the dine in coupons and place our order. We were told by the waiter that the coupons are valid on Tuesday and Wednesday only, I was so angry! as it was not stated on the coupons. We left the restaurant and not having our dinner there. I feel that PH is deceiving the consumer because all the voucher/coupons that I came across will definitely write in detail the term and condition and also the validity times whereas PH is making the consumer get attracted with the promotion and got cheated.

Saya telah membuat tempahan meja utk 13 org di Pizza Hut Jusco Tebrau, Johor Bahru pada 04/12/2014. Walau bagaimanapun apabila tiba tarikh tersebut, salah seorang dari kami tidak sihat dan saya terpaksa membatalkan tempahan kerana salah seorang yg ingin diraikan tidak dapat hadir.
Pada jam 1.20 ptg (04/12/2014) saya telah dihubungi oleh seorang staf untuk pengesahan kehadiran.Saya memaklumkan bahawa tempahan tersebut terpaksa dibatalkan dan ingin menukar tarikh tempahan. Staf tersebut dengan biadap menjawab 'ni yg book pun cancel, sy xnak amik booking lg ler.Lain kali datang terus, x payah book'.
Saya menjelaskan bahawa salah seorang dari kami kurang sihat dan akan dtg terus tanpa membuat tempahan terlebih dahulu.
Saya tahu mmg salah saya dan mungkin menyusahkan pihak syarikat pizza tersebut kerana saya telah membuat tempahan awal sehari dari tarikh tersebut. Walau bagaimanapun saya merasakan staf tersebut sangat biadap dan tidak sepatutnya menjawab dengan pelanggan dengan cara begitu.
Tujuan saya membuat aduan supaya pelanggan lain tidak menerima nasib yang sama dan ingin meningkatkan mutu perkhidmatan di syarikat tersebut.
Sekian, terima kasih

Pada hari selasa jam 6:05 saya ada memesan pizza big box
Cashier yang mengambil pesanan mengatakan penghantaran hanya mengambil masa 30 minit...
tetapi..pesanan pizza sampai pada jam 7:15..
Begitu lama...
Harap diperbaiki keailapan ini...

I would to complaint about the staff in cashier taking orders for take away which on duty on 1/11/2014 @ 20:34 at Pizza Hut, Taman Tasik Prima, Puchong Selangor.
I order two (2) regular pizza for take away, at 20:34 as per printed receipts. After i pay the cash, the cashier told me to wait for 1/2 hr.
Then I waited & waited like stupid... till 9.40 no body response to me about my order for only 2 regular pizza. I notice that the customer ordered before me can get the pizza but for my self I still keep on waiting. I get from the waiting area go and ask the cashier, what time my pizza will be ready, then he answered me, I dun know in a rude way.. I told him that untuk 2 regular pizza kena tunggu sampai 1 jam ke? then he answered, I tak tahu.
After i pissed off, I asked him to refund the money to me and i dont need the pizza if i need to wait for 2 hours or more...Then the cashier quickly run inside the kitchen and look for the shift manager on that day. after few minutes the shift manager come out to the cashier and take the refund money of 33.90 and give to me without seeing my face or apologies for the late. Thats means my pizza no ready at all by time of 1.5 hrs also. Wat time of staff or shift manager they hired, got no manner at all and really kurang ajar. Here would like express my disappointment over the shift manager and the rude cashier to take a serious action against them and If can i would to go directly to meet with the restaurant manager. Please take action immediately for this

Really upset dengan perangai cashier kat depan and the Shift manager on 1/11/2014 @ 20:34.

Never ever go to that restaurant PIzza Hut, Taman Tasik Prima, Puchong