PlayPhone
Reviews and Complaints

I did not authorized these charges and the total charges added up to $219.78 since August of 2020!
The charges started at $9.99 for six months and since it was undetected, the following month it doubled! The charge of $19.98 continued for 8 months until today.
I did receive credit for the last three months from Sprint. However, the main complaint is that I did not authorized nor used their service.

A charge of $9.99 showed up on my Sprint's December, 2020 bill claiming to be Third Party Charges of some game from playphone.com, which I have no idea when or where I played in my phone.
The customer support of Sprint said I must have somehow subscribed to playphone and asked me to unsubscribe it to prevent further charges. I do not have any games on my mobile phone and I have no idea why I am getting this charge. I called 877-312-7002, the number provided on their website and followed their instruction to cancel the subscription.
At the end of the process I got a confirmation that my phone number is now unsubscribed.
I got the bill for January, 2021 and I am still getting charged. I have no idea why :
1. This company is charging me for?
2. Sprint is allowing this charge, when their customer support clearly said that they have disabled 3rd party charge function disabled for my phone number.

I received a text message from Sprint this afternoon stating that I had purchased $9.99/30 days with ongoing charges with a link to click. The link shows that I am being charged for a playphone loot subscription with a link to unsubscribe but no way to get my money back. I didn't buy anything and have no idea what this charge is for. I want this stopped before any charges hit my Sprint account. This charge was not authorized!

I received a text message from Sprint this afternoon stating that I had purchased $9.99/30 days with ongoing charges with a link to click. The link shows e that I am paying for a playphone loot subscription with a link to unsubscribe but no way to get my money back. I didn't buy anything and have no idea what this charge is for. I want a refund now

Subscribe to loot app on my other phone [protected] for like 2 or 3 months now I never subscribed to the app at all keep sending me notifications saying that thank you for subscribing to loot I never subscribed to it that's my second phone not my primary phone 4 999 each month I have no idea what they're even talking about has to do something with play phones

Sprint allowed this company to bang me out of 9.99 a month for 2 phone lines for $120 dollars. Sprint acted as the collection agent for this despicable company and allowed this disreputable company to unlawfully rob me out of my hard earned dollars. Shame on you Sprint for allowing this scammy company to fleece your own customers. When I called Sprint to resolve issue, I was told they do not get involved with third party charges, yet they collect the money for these mafia style hoodlums at Play phone. This company should be BANNED from any app store- they have no phone # to reach them out and never ever return email inquiries. They use companies like facebook, sprint & At&T to steal peoples money and then hide behind their websites.

Playphone charged me >$150 on my and my wife's phone bill for playphone credits. Neither of us ever bought and have no idea what they are. AT&T said that they couldn't refund all the money just the last 2 months but it has been going on for 8 months. I even used AT&T's method to cancel it but that only seemed to add my line to this mysterious reoccurring fee. It is unbelievable in this day and age that a company can randomly charge your phone bill. AT&T rep said that they can't stop it because it's the law but that seems questionable. They need to be taken to court.

this company charged me for whatever they're stupid service is to me sprint phone bill without my permission or my knowledge. I went through this with sprint about 5 months ago and had third party billing and numbers blocked on my account and now it's starting all over again and i am pissed off enough to tell sprint to stuff their phones and my account up their ###.

Playphone Inc made an unauthorized charge to one of our phones that is rarely used, and even then only for phone calls, not silly phone games or what ever scam they attempt to sell

Received my cell phone bill and had charge for 14.99 from playphone inc ringtone..never subscribed to this..

They just pop up on my phone and I have to pay $15 for THEM to text ME... WHAT IN THE WORLD IT COMES ON MY BILL I'M LIKE WTF IS THIS ### IT'S LABLED PLAYEPHONE 20888, I CHECK MY PHONE AND SEE TEXTS FROM 20888, AND IT'S ALL ### I DIDN'T PAY FOR WTH, WHY ME? IS THERE A WAY I CAN GET MY MONEY BACK

I cancelled this service months ago only to find chatges from this company still on my Sprint bill. I try to maintain an inexpensive cellphone since I am currently unemployed and am appaled to see that they charge me an amount equal to one half of my basic phone bill . They appear to be very difficult to contact for cancellation and I am greatful for your site to register this complaint.

These people sent me a text message to mt cellphone. I don't normally texr and the number didn't look farmiliar' so I just deleted it. This was on my August 2010 bill along with four other similar ways of charging me through mt AT&T bill. This happened again in September, so I contacted AT&T and they told me they would remove the charges, which they did.
I also had them cancel my text messaging and web use. They were supposed to take care of unjoing me from this scam, and once again I have been cahrged $14.99 for the third time. Please unsubscribe me and stop adding charges to my bill including the $14.99 for this month. Peter C Small Jr. AT&T member

This company is sending me scam sms on my mobile phone number.
I have never subscribed it, and this is causing me an inflated phone bill every month.
It wants me to download credits/ which I never did..so far.

How can I get rid of this scam...

This is a company that leeches you for unauthorized charges, generally for something you didn't opt out of after using your phone to authorize a "free" Facebook offer, like... well probably something you forgot ever even looking at.

The problem is, there's no accountability. I made a stink, and spent almost an hour going up the supervisor chain with AT&T until I received a $100.00 refund in light of the $250+ charged by this slight-of-hand subscription scam.

It took legislation to stop the banks from ripping us off with overdraft fees. I wonder if we'll have to go to that extreme to stop these ridiculous subscription ripoffs.

Don't forget your Twitter hashtags!

#Playphone #subscription #ripoff #scam

i was looking for a job on the internet and i was asked for my details which i filled in the box and i suddenly asked to check my mobile i received a message for the job i applied and say yes to reply before i read a message. once i said yes to reply on the phone i start getting so many messages and i was wondering whats going on saying sex and other rubish messages. then i called them to stop sending me these messages but the company customer service said that i been charge for these messages £ 4.50p its a fraud and i am going to report to the police about this fraud, please be aware about this fraud company.

They are at it again! Approximately 6 months ago, I was charged for downloads I did not download. I called AT&T and they were very helpful. This month, I was charged for games and subscription service I did not subscribe to! I did the "STOP" text to 77888 and received the message "You are not subscribed to this service." So why am I being charged? (To make matters worse, it's a WORK cell phone, so I have to pay the company!)