Playtika review: Billing

2 days ago, I attempted to purchase chips in the WSOP app. I received an error message saying that the purchased failed, but if I was charged for it, I should contact customer support. I attempted another purchase, which was successful.

The following day, I received 2 emails from Apple. These were receipts for TWO purchases. I immediately sent the issue to support. They replied asking for proof of the 2 purchases, after which I sent them copies of both receipts from Apple. The next reply said that they could find no record of the purchases and that my request for a refund was denied. Oh, and of course both have shown up in my online credit card account. There’s no doubt that I’ll be charged for something I did not receive, even though it was clearly the failure of their (in one or more areas) that has caused the issue.

This, in my opinion, is just blatant dishonesty on Playtika’s part. They asked for and received proof of the purchases and are simply ignoring the evidence. So pitiful that a company of this size needs to stoop to ripping off its customers.