PODS Enterprises
Reviews and Complaints

Months before my wife, kids and I moved to Vancouver, we researched a number of moving services and found that PODS fit our circumstances the best. We spoke to them and told them that we were moving from Los Angeles to Vancouver, BC and asked if they did international moves. They told us it wouldn't be a problem. Well, it has been, (and continues to be) a HUGE problem! After packing two containers with my family's possessions, we prepared to take flight to Canada, assuming our stuff wouldn't be far behind. Two days before we left L.A., Pods asked for passport information from the family which we provided. Then they asked for proof of Legal status for the entire family. My wife and kids are dual citizens (US and Canada) and I'm a US Citizen, who has been married to my wife for 14 years and is in the process of getting permanent residency for the move. That process can take up to a year but I have every right to be with my family in the meantime. Pods says they can't move our stuff because my belongings are in the containers. We now have no home in the US, a rented home in Canada, and all of our belongings in limbo with Pods as we wait in Canada for this to get sorted out. Even though we spoke to Canadian customs and our lawyers who say it isn't an issue for a woman of legal Canadian citizenship to move stuff to Canada, Pods won't budge for fear of being turned away at Customs. We've sited policy that is clearly detailed online and still Pods is not budging. Their solution was to send our stuff to Washington state and then we pay another moving company to transfer everything from there to our Canadian home. I understand if they have a policy against moving things to Canada, but it's something they should have clarified WAY before they took all our stuff and have it held hostage. I'm going to do everything in my power to make sure they never get any business from anyone I know, and spread that word for as long as I live.

I will make this short and sweet but I am very upset by the service I am recieveing being put to different customer service rep each time a call with promise to return call and has not happened once. I had requested a return to storage a week ago, as my house was being closed today and have yet to see or her anyone. I keep calling and so far the only message is in a couple of days which is too late. for a week after I had purchased bin I kept getting calls of someone coming to pick up bin even though I never recalled and now no one is available.

Not my house anymore and the only response is because of long weekend they are backlogged

Although the PODS that we are using for a military move have been at the destination for over a week, we are having issues with having our PODS delivered to our new home. It will take nearly two weeks for the PODS to delivered which has resulted in an additional month of rental fees. We are currently at the mercy of their delivery schedule and have no other course of action but to wait for them to deliver our PODS. Customer service was not helpful and the cost is simply not worth the hassle. I would not recommend using PODS for any long distance service as they are not capable of providing prompt service.

I need help, I moved to maine with my two girls. One is 3 mouths the other 10, so some of you can understand when I say "please no!"
Our home is in perry maine, 04667 and the pods location portland.
I am told I have to unload all my stuff at portland then reload on a truck I rent. Help 😰
I understand it's 4 hours but not giving me a option or working together to figure out a possiblity?

We called to set up PODS and were told we could get out things whenever needed with 24 hours notice excluding Sundays and holidays.

Now that we need our POD, they want over a week to deliver it! This is absolute garbage.

I plan to blast my experience ALL over Social media, and encourage people to consider using other container companies.

I have also filed a complaint with the BBB.

Last but not least, all neighbors in new construction neighborhood are looking for starve and I will NEVER recommend PoDS.

If you know this is peak season, the staff accordingly so people can get their things.

We recently moved from California to Washington State and used 6 Pods. Now I'm trying to check the billing, and it's almost impossible. The website has links to individual invoice PDFs, but these don't have container numbers, so there is no way to know which pod the charge is for. I called Pods and asked if I could get a spreadsheet with all transactions in one place rather than individual invoices. They sent me a pdf showing all transactions, which included invoices, memos, and credit card charges. But nothing about what each charge was for. I called again, and was sent an unformatted text file with the same information. I called again and they said someone will call me and tell me how I'm supposed to check the charges.

While looking over the invoices, I realized that we were charged $49 per month to insure each container, in other words, $300 a month for insurance. We never ordered this, and now I need to call them and ask why we were charged for this.

Moving is so chaotic, and we trusted Pods to charge us correctly. Now, because it's so difficult to check the bills, I'm really worried that we may have been overcharged.

We inquired about a Pod for a long distance move in April of 2017. We received a quote and went through it very thoroughly with the agent on the phone . We agreed on the price, booked our Pod and recorded the quote reference #. Our Pod was to be picked up at our home in St.Albert, Ab. In late may, stored for 1 month and delivered to our new home in Delta, BC.

The Pod was picked up on time, stored for the one month but when brought to our new townhouse, we were told by the driver that he could not drop it off at our townhouse due to insufficient space . I measured the area prior and found the space to meet the requirements but the driver paced it of and said he didn't think he could fit it in . He unloaded the Pod one block away and I had to unload everything piece by piece into a truck that I was forced to rent in prefer to get all of my families furniture into our townhouse.

After everything was carefully unloaded, we put everything away room by room . Once it came time to mount my TV set which I had just purchased 11 months before . Everything looked fine until we turned it on . 1/4 of the screen was now black . This TV set we had wrapped in bubble wrap in its original box and surrounded with down filled blankets and sleeping bags . I thought I was completed out of 1600 dollars that I had just spent not even a year before .

One month goes by and we received or credit card statement that showed additional charges on or agreed price from Pods . I phoned and spoke with customer service and they said the charges were for insurance for our move . I explained that we never asked for the insurance and this wasn't in our original quote that we received. They refused to acknowledge this .

Then I realized that we had our tv damaged and since we unknowingly had this insurance that we could get our tv fixed . We filled all the required paperwork and sent in our claim . Weeks and weeks later they finally came back with the answer no, stating the process had taken to long and there was no way to investigate the physical POD for damages.

This is unacceptable way to due business and we will not let this company get away with taking advantage of us and hopefully help stop them for taking advantage of people in the future.

I don't know if you have GPS to track your drivers but if you do, the driver on Bailey Boswell in Fort Worth TX 76131 at 1:30 pm 10/31/17 needs to be fired. He ripped apart a construction sign and because he tried to make a u-turn where one was not legal and ended up blocking traffic. I didn't think to video it until he was already driving away and I couldn't get the number on the back of the truck because he was driving away from me. It just seemed extremely disrespectful to tear up the construction workers signs instead of just going to the traffic light 50 feet ahead and making a u-turn there.

I have never had such a horrible experience at any place I've ever used for services.I've had my pods account for about 2 years and during that time pods has changed policies without notifying me, given me inaccurate information about my account and balance, took their time returning my calls so my account would be late and fall into auction status, and after going into auction status erroneously, they are now making me drive all the way from Ohio to Alabama just to empty my pod because they will not ship it to me because of the error.
I explained to them the error and they disregarded what I said gave me 3 different excuses not to ship each time I proved them wrong. The AR department in Clearwater FL are by far the WORSE INCOMPETENT people I have EVER met. I will never use pods again and I will not recommend. A company that changes its policies AFTER a customer has signed on the dotted line should always inform them of changes, especially if they effect that person.
Worse experience ever. I couldn't be more happy to get my stuff away from this company while at the same time furious about how this experience has been with no remorse. This happened today 9/22/17.
Yes, I contacted pods and they don't care.They are still making me empty the pod in Alabama and I live in Ohio and all I wanted was to pay to have it delivered.

We ordered four pods for our move from minnesota to oklahoma and loaded them ourselves with help from friends and neighbors. The first pod we received (61719bx) was brand new and we put our dining room set and our teak bookcases in this particular pod as well as some other furniture and boxes. That pod was one of the first two to be picked up on may 1st. As we loaded the other pods they were picked up and all were sent to oklahoma to wait on our arrival on may 23rd. We did receive the loaded pods on may 23rd but only removed a few small items from them as we had hired people from arm and dolly to help us remove the furniture and bring it into the house. These three men arrived on may 24th early in the morning and started to unload. As they reached the back of 61719bx and picked up our dining room buffet table, one gentlemen mentioned it felt slimy and wet. One end was covered in mold and water was present. This buffet was next to the teak book case base and to our leather loveseat in this back corner of that pod. All those pieces had water and/or mold damage. One arm of the tan leather loveseat had green specks of mold all over it. Once we unloaded all the pods which went very fast with the help of the three men, we called pods and not only informed them of the damage but asked to have the pods picked up the next day, the 25th. We had been told when we ordered the pods that pick up and delivery was all up to our schedule but pods told us that they could not pick up the pods until early saturday morning on the 27th. They also said someone would get back to us the next day about the damaged furniture. We heard nothing from pods on the 25th. I called them on the 26th and talked to a lillian who told me that no one would be available to discuss our damaged furniture for three to five days. I said that was unacceptable because the mold was growing on our things and needed to be taken care of. When no one called all that day, that evening around 6 I called back (They are suppose to have 24 hour service). The young man told me he would get someone in claims to talk to me and put me on hold. When he came back he said they had all gone for the day but someone would call me on saturday. Of course, no one did. But, saturday morning the driver, don, showed up to start taking back the pods. We told him about the damage and he took not only pictures of our damaged furniture with his cell phone but also the area of 61719bx where the flashing was loose at the top edge of the back of that pod. He noted the water residue on the floor where our furniture had been and water underneath the pod (Had not rained the entire time it was at our new house). We told him that we did not have a washer or a refrigerator in that pod as we were required in minnesota to leave those appliances in the house we sold so the only way water could have gotten into that pod was from the outside. He agreed and told us pods would make it right. He even called his local boss, kevin driver, to get us started on getting things set right. Kevin driver called me clearly irritated that he was being bothered on the saturday of memorial day weekend. He told me it was a corporate problem and not his. I told him corporate was not responding to us and he promised to talk to them. After that, each time don came back to get a pod, he avoided talking to us as we figure mr. Driver told him to shut up. We waited until the tuesday after memorial day to start calling pods again. Lots of promises but no one ever contacted us. It was not until we called discover which pods was billing that we finally, nearly two weeks later, got a notification and emailed claims form to fill out. We were told not to do anything to our furniture as pods implied they would send someone out to look at it. But, we had decided that the mold was only going to get worse and we had already found a furniture repairman who was reasonable and we had given him the buffet table to refinish. It cost $500 (One source wanted over $900 for the same job). We filled out the complaint form but also contacted the consumer affairs division of the attorney general's office of oklahoma and minnesota as we felt we were being ignored for too long. The complaint form was from unirisc. Inc. Which covers pods. We were told it could take up to 30 days to hear back from them. It took until june 15th when they rejected our claim saying that the pod was fine and that "that water damage caused is unknown". They then told us that water damage was excluded from coverage "unless direct force of wind or hail damages the unit causing an opening in a roof or wall and the rain, snow, sleet, sand or dust enters through this opening". We contend that is exactly what happened. And we never received a copy of the insurance policy we were required to have. We were only told when we called as to why our first bill with them on our discover card was so much higher than we anticipated that we had mandatory insurance that would cover anything that happened while in the possession of pods. We protested to debi williams the representative of unirisc inc. And also to discover which has been holding over $3600 in charges from pods over this matter. Debi williams had tried to claim that we did not even complain about the damaged furniture until june 1st but when I pointed out that phone records would prove otherwise she changed her story and admitted we had called them on may 24th. Pods also had claimed twice we had closed that matter in may and only our protests got them to admit that we had not. We recently got a settlement offer from ms. Williams in which pods claims they did nothing wrong and they are only doing it out of goodwill. I have seen this tactic on other complaint forums about them. The settlement is $2600 (Our furniture will and has cost that much to repair) but they want a non-disclosure agreement in which we can never tell anyone again of what they put us through or how much they paid. They also have lied about the dates and circumstances. We have not signed it yet. Tonight we found out that they told discover that we "failed to inspect the pod before we loaded it" so the damage is our fault (Another tactic of theirs). Discover suddenly agreed to let them get back the $3600 but I was furious and got discover to hold off for awhile. I sent discover the contract for the $2700 which kind of shows they are admitting fault without admitting it. Never have a dealt with such terrible, lying company. Our customer id was [protected] and our order id was 288493. They did not answer discover in the 30 days they were given so I am having a hard time understanding why discover now would suddenly find in favor of them especially with such a ridiculous accusation against us (Were we suppose to use a pressure hose to test for leakage from the top of 61719bx before we accepted it and take it out for spin on the interstate in a heavy rainstorm?) they have failed to reply to the attorney general office of minnesota and I got a call monday from william gosiger of the consumer affairs division. He advised us not to sign that contract until we get assurance from pods they will not make any more charges to our credit card and they will not attempt to harm our credit rating. This has been a nightmare.

On a Friday, I had submitted a request via the customer service line to have my POD taken down to access it on the following Monday. I was assured that it would be available Monday morning.
I arrived late Monday morning and the POD was not there. I went to the office to ask and there was no one there to answer the locked door that specifically had a sign on it to wait to be buzzed in. I banged on the door and was finally let in after laying on the car horn outside.

I was then left in the empty front offices to wait until they knew if or when my POD was to be brought out. They said they didn't receive the request and it was the call center at fault.

I insisted that they bring the POD down that day and asked why I was left standing in empty offices with no one to assist me after they finally let me in.

They finally agreed to bring the POD down in 2 hours, 3 hrs later I returned and the POD was still not there. I went back and banged on the office doors yet again and was told to go back around and it would be there. Still nothing. I went back around yet again, and banged on the door and told them. Finally, almost 4hrs later, they brought the POD down.

Unbelieveable that your call center doesn't communicate with your local offices and unacceptable that your local offices don't have staff available to assist you without practically breaking in! Unreal that the branch manager makes excuses instead of accepting responsibility and doing whatever it took to make it right!

PODS bills out of the Blue for Future services...then gives a Refund. With no notice, warning or approval they charged my Card $265.09

Bad, shady bordering on fraudulent business practices.

The billing system is a sham. PODS knowingly charged me $169.00 for June 2017. Gave no notice, and received no Approval from me for this charge. $104.00 to pick up the POD. Again, no notice, or approval of this charge.

First and last time I will use pods. The only positive experience I had with them was with the drop off and pickup.

Other than that, I have spent the last 8 months fighting with them over billing. For a service that you pay $220 a month for, you would expect much much better back end system that wouldn't randomly charge your bank account for stuff that had already been paid for 6 months prior. I almost hated getting out of bed to check my bank account and pod account because I knew it would result in me having to call customer service and have them "fix the issue" by manipulating the numbers/charges/credits on the account. Only to wake up the next day with a whole new set of issues.

I would never use pods again and I will be sure to go out of my way to make sure no one I know uses pods. As if the experience of going through a move and building a house wasn't stressful enough, pods made my stress level through the roof.

I have a few more weeks with the pod in my driveway, so the current $50 monetary loss could easily go up again... And I suspect it will because of prior rebilling problems.

When I signed up for this service, I did it through a promotion that pods was having. The promotion was, that if I stored with them for 3 or more months I would get a $100 credit. I have never seen that credit to my account and I don't dare call or bring it up because I am sure that it will blow up and I will be charged randomly for something else...

As of today, while looking at the most recent debacle of being recharged for moving blankets that were never delivered... I noticed that my empty pod pickup date was not correct. I scheduled for the 20th and the rep confirmed it would be the 20th, but on my account it says the 10th now... Well, I go to manually change it myself and the system spins and spins and then says that it may take 3-5 minutes to reflect the changes I made. It has now been 30+ minutes. Still no update from the 10th of april.

I have verified each drop off with a pods rep as well and how the container is to be placed, but both times they relayed this information to the loading folks incorrectly and the door to my pod was facing the wrong way, making things difficult to load/unload and also taking up more driveway space than initially intended. *issue* - failure to communicate clearly.

I could go on and on and break down every detail to each phone call and each email conversation I had with a rep, but just typing this up is stressing me out as it is. I do not want to relive the entire last 6 months of this nightmare.

I am so frustrated with PODS service. First they significantly lowered areas they will service and yesterday I noticed they have begun charging my credit card for my PODs storage. When I called, customer service attitude was cold and uncaring, said their policy had changed and they were they told to do this. And this morning, yet another charge. Last time I will use them! I suspect they grew to fast, only friendly when you are first setting up a pick up. Canceling my bank card!

I have been so entirely frustrated with PODS and especially with the inability to speak to a local representative who is in Milpitas, California, but I cannot get a phone or email to contact them. They refused to set a pick up date for the units and so I am disputing current and future charges with my credit card provider. Have spent hours...literally...on hold, transferring from one person to another, being disconnected, calling back, etc. Wrote the following to CEO, John Koch.
Email to PODS CEO, John Koch from this site:

http://emailtheboss.org/executives/john-b-koch-chief-executive-officer-and-presi... />
Hello John,
My name is Doug Andrews and I would appreciate your help. My account number is [protected]. I rented two PODS units in August 2016. They were to be relocated at the end of October but there had been some early rain and the driver could not move them. Three other attempts were made but unsuccessful due to wet ground. Two other options were offered for removing the units but PODS reps have failed to return my calls, moved me from one operator to another or put me on hold for hours (no exageration). I finally hired a moving company to empty the units and we moved into a new home on November 7. The owner of the property where the PODS are located has also called your customer service hotline but been promised pickups that never happened. I have no way of contacting the local rep in Milpitas, Califorina and he has failed to call me for many weeks despite a promise that he would do so. I cancelled auto charges to my credit card at the beginning of December. Without an effort on your company's part to resolve this relatively simple issue, I really am at a loss for what to do. Please help resolve this issue.

Thanks,
Douglas Andrews,
#[protected]
[protected]

Absolutely frustrated with PODS

Pods has lied to me for the removal of there unit from my property from 10/25/2016 thru 10/27/2016. There customer service dept. has told me nothing but lies concerning the removal of there unit from my property. First I was told that it would be removed on 10/25/5016 and that did not happen then the customer service told me the unit would be removed on 10/27/2016 and that was a lie. the unit is still on my property and I have no idea when it will be removed.

After taking my pod and telling me they can deliver anywhere in western oregon they refused to deliver saying Cannon Beach was not in thier delivery area - now they have my stuff and I have to pay 2000 to get it unloaded onto a truck Customer service just doesnt care - they are too big and dont care - the corporate culture is there are more customers to replace you Its extortion Steve Schulz

PODS dropped of a pod on our narrow Portland Oregon streets for my new neighbor when he moved in. When the picked up the pod they obviously had issues with the narrow streets proceeding to tear up the neighbors yard and backing into my car (fairly nice sports car) in the process. Filed with insurance company and PODS sending each pictures and info as well as filed a police report. PODS said they would respond within 48 hours of the claim. Two weeks and nothing. Insurance company told me PODS was giving them the run around and making communications impossible. After almost four weeks I let them know they needed to resolve this now or I would file in small claims, contact the press, and escalate my police report on the hit and run incident. They were hostile and did not seem to care. Looks like the individual loses to the business again. Fun. I get to do all the work to file papers in court and such. I wonder if they will even show up?

Do not use PODS they will take money unauthorized from your bank account. They are unethical. They took an extra 120 and called it insurance? They did not deliver on their services and kept changing prices. The quote they send you in email will not be what you pay. They sent me email after email saying one price and then when they had my credit card they charged me more. Do not trust, this is a bad business practice.

Ordered a POD to store one room of furniture. Property incurred water damage due to broken water line. I wanted to temporarily store my furniture in a container while the damage was repaired. Ordered the unit on-line. It was delivered on the day promised. However, it was dropped with the loading door facing the rear of the property against a fence. There is no way to load the pod with the loading door against a fence. I called pods asking them to flip the container so the door faces the driveway and street so it can be loaded. They were emphatic that the pod was set correctly and if I wanted it flipped it would cost an additional $200 and they couldn't do it for another 3 days. I had loading crews scheduled for the morning, mold remediation company scheduled for the afternoon. Restoration and plumbing contractors scheduled for the next few days. Bottom line is they didn't care that they cost me thousands of dollars. Ruined my schedule and the schedule of all the contractors that were scheduled to remediate the water problem. Mold continues to grow in my house and the just don't care. But, they still want their $200.

I will never do business with this company again.