PODS Enterprises
Reviews and Complaints

I contacted pods over 3 weeks ago to set up an account, due to moving out of state, for employment reasons. My husband is a vet, and we have to have our pod loaded and outta here by mondy 1/6/2020. Alfons marra, is the person whom assisted me with my quote and then account. Come to find out, by calling today.. We have no pod! And here is the clincher. They still wanted to help us, but not until the monday the day we have to leave! Please I need your help. I cant afford this mistake. Contact me as soon as possible. I was told your company was customer oriented. I totally feel lost, and abadoned in a time when we just cant be. What can you do to help us. My original quote # is [protected] @ $approximatley $2900

I arranged for a pod to be delivered to my Connecticut home on November 7th. I am a resident of Florida and flew in on the 7th to find that the delivery man had pulled the cable and phone lines from my home and they were lying on the pod. I then contacted customer service representative Angel and he told me there was no way that could happen. Well I'm not making this up and Angel and I argued for a few minutes. I offered the video I had taken immediately when I returned and Angel refused. When the called ended he stated he would call back. That was three hours ago. Please contact me as I need to know who will reimburse me for repairing the broken lines.

I was not told by the agent when I ordered my pods (4) that they only deliver on Thursday and Friday to Castle Rock, CO. I called yesterday, 10/17, to ask for deliver on 10/30 since I'm closing on my home.

Lashea told me about the limited delivery and that their next available date is 11/7/19. She then made it sound like it was my fault that I wasn't aware. Now, I have to pay an additional $824 for November rent because no one informed me about limited delivery. Had someone told me about the limited delivery, I would have chosen another company to store my belongings. Now my items are held in storage longer than I need and I have to pay for it.

There should be some discount or refund applied due to not being informed and blind sided yesterday that I have to pay another $824 that I was not planning on.

we have a new neighbor who moved in with a pod the truck pulled into our driveway and unloaded the pod. I was annoyed but decided to let it go now he used our driveway again to pick it up. Never once speaking to us. We couldn't get out of our drive way if we had to. ca297698 8701426 numbers on the truck. They need to learn some common courtesy.
And stop trespassing without permission.

I get that I sounded irritated when I called about charges to my account, because none of them matched what I was told, but the lady's job is to explain the and clear up the confusion that I have about the charges. I was told that the charge for picking up and dropping off the container was 100 something but now it's 300 something that's a 200 dollar difference and I'm not keeping the POD for an extra 30 days and I was just wondering why I was being charged for another 30 days because y'all couldn't deliver it on the days I wanted which would of been before my next payment and it's only 10 days not a full 30 after my next payment so why do I have to pay for a full month. I'm getting frustrated because I didn't understand and I don't have all this extra money it's costing me versus what I was told when I agreed to have y'all move it. So I muttered Jesus [censored]ing Christ under my breath because it's stressful being charged more than you're expecting. That gave her no right to call me a [censored]. That's poor customer service. This company is a rip off and not worth what they charge.

They could not figure out where to place the POD, so they left and we had to reschedule a week later. This is despite the fact that I spent substantial time working with their representative to make sure they understood EXACTLY where the POD was to be placed. I even shared a satellite photo with a red circle showing the parking space the POD was to be placed. Unfortunately, they were not able to communicate these directions to their driver. Their excuse was this:

"We do not share photographs with our drivers because they are not allowed to look at their phones while driving."

Perhaps the driver could park in the parking lot and then look at the phone.

Anyway, they screwed this up when they dropped the POD off to be loaded. Then, they screwed it up again when they dropped the POD off to be unloaded at my father's new home.

Never use this company. There is a reason they have a one star rating. If you read their few good reviews carefully, you can tell that they are fake.

I ordered a POD for my move from FL to TX and was told by the customer service rep that a 7x7 would fit all of the belongings I described to him. I asked him twice to verify that I didn't need a larger POD and he said no. When the POD arrived, the movers I hired said there was no way all of my items would fit, so please pick the most important. I had to sell my sectional couch, and I still have my sons Cali King mattress and box spring, my daughters toddler bed, a large painting, and a TV stand that I will have to get rid of, as I'm moving next week. I am a single mother with 3 children, moving halfway across the country and was hoping that PODS would ease my anxiety and now I am even more overwhelmed. Please help.

Called pods today and spoke to a rep named Denise. Never have we ever dealt with someone in customer service that was as unprofessional and unethical as this woman. After a half hour we demanded to speak to a supervisor, which she refused every time we asked. She also refused to give us her name until we demanded multiple times. She also implied numerous times that we were stupid, even started speaking slowly, repeating herself and spelling words for us as if we were children. We are moving and the pod pickup date is the date after our closing. Denise told us she didn't care what we did with the pod and this wasn't her problem. She was the most ignorant rep I have ever dealt with at any company. This type of treatment is unacceptable. If this is how PODS treats its customers, we will never do business with them again and will be sure to tell everyone we know how they will be treated if they use them. Moving is already stressful enough without having to deal with offensive customer service reps for a company you are giving your money to. Pods claims on their website that "YOU CAN BE CONFIDENT AND IN CONTROL OF YOUR MOVING SCHEDULE." What a joke!

Do not use this company. First our delivery wasnt delivered on time. Then when delivered the door wouldnt open. The guy came out to cut the door open and cut it open and said that was all he could do and to basically have 2 people hold the doors open. Ridiculously especially when having to pay 3200. Then just got and email that they wont give any money back.

I cannot get an answer from PODS regarding where my containers are and why they are not on time. Meanwhile I have my entire family moving (horses, cats, dogs, kids) over 700 miles from home and I have no resolution to my problem and no help from the pods company. In a stressful time of moving this is NOT acceptable. Can't talk to the complaint department. No one can tell me where the pods are, why they're late and no compensation for the undue stress. Where will I stay with a family and farm animals for the night? They don't know, not do they care. Very upsetting to say the least.

Hello

order #1271705
Today I found out that my delivery date of June 12th could not be honored due to a processing error within Pods logistics process. I had called in on May 28 to reserve the June 12th delivery date, and was told that they would get back about the 3hr window, and would focus on closer to 11am could be more exact.

Today June 10th I call to validate the delivery arrangements and was told I'm not on the scheduled delivery for the 12th, and the day was full. My simple-reply was you have a full schedule plus one.

In short I was on the phone today for 1 hr and 49 mins talking to an agent, then sr agent, then supervisor. The good faith tone change at supervisor, who gave me an alternative that was not acceptable of June 13th delivery date. As i progress through the agents my message was clear, I had business travel planned the next day for a week and it had to the 12th, as agreed.

I provided evidence that indeed the 12th was requested, but unknown to me a failure in processing created the issue.

I ended the hour and 49 mins call with the same expectations of delivery of June 12th, or expected inconvenience compensations. I was told to look at my lease agreement.

I am expecting PODs to keep the comment, or appropriate reimbursement for the inconvenience they have created.

Final note. I DO NOT want to be contacted by the supervisor I spent the last 20 mins with. She was "process for process sake" and argumentative, and non responsive to customer service, and does not mean service. I had requested someone else to speak to but was told this supervisor was the end of my escalation.

At the end of the call the supervisor noticed a process error for a $14.00 transaction, and said that was the reason the delivery was not schedule. This would be outside your SOP, as I was told process for delivery payment is the day before delivery.

I I am free to discuss at 305.790.6326

We contracted with PODS on 7/25/18 and accepted delivery of 2 PODS on 10/8/18 to our address in Indiana. At the time we contracted with them, we told them we would want to store in San Antonio for several months and ultimately have the PODS delivered to our new address at zipcode 78026. Now as of 4/4/19 we are requesting the PODS be delivered and are now being told they can't be as PODS no longer services this zipcode. Are you people insane? How can you just decide to no longer service an area for delivery when you have a signed contract agreeing to provide service to that location? We have made 9 calls so far with no resolution on what happens next. To make this situation even crazier PODS does deliver to Pleasanton, TX which is ONLY 10 miles from where we live. I need answers and I need them now on what you are going to do to resolve this issue!

Good Morning,

My name is Samantha Lisa, My mother Gwendolyn Lamanna who lived in Wilmington, North Carolina passed away January 8, 2019 from a long time battle with Metastatic Breast Cancer. I am a 30 year old newly married young woman, who lives in Long Island, New York and since being my mothers only child I am her executive of her estate. Due to living in another state I have been unable to go back to North Carolina, and have been leaving a lot of the work to the real estate agent I hired. My step mother Susan Marchese contacted PODS and a crew to pack up the POD so I can have my mothers belongings shipped to New York. The POD was supposed to be at my mothers residence yeterday between the hours of 2:30-5:30 pm. The address is 312 Palmer Way. Wilmington, NC 28412. I was informed this morning by the real estate agent that the movers arrived to pack the POD this morning, and there was no POD in the driveway. I am supposed to be closing on her house on Friday, and due to the lack of communication with POD and myself they not only did not arrive, but they also did not contact me to inform me of the delay. They have my contact information, my step mothers as well as the real estate agents phone number. I contacted the 1800 number this morning, and they were not helpful. They provided me with two contact numbers, and I spoke with a man named Sam who apologized for the inconvenience. An apology is not acceptable in this case. I just lost my mother, and I am handling an estate account in another state. I have sold the house, and due to PODS lack of contact and professionalism I now have to pay the movers who arrived today as scheduled and schedule another day for them to come. The closing date is now moved as well to April 15, 2019. This behavior in a huge business is unacceptable, and I would like someone to contact me ASAP. I do not feel like I should have to pay the whole amount of this as per it is the company's fault for not communicating. At this time, I am expecting a call back today and I would like this to be handled. I can be reached at [protected].
Samantha Lisa, MSW

Your unmanned facilities, are just that. You can call, but the individual you speak with is in another city. You van call, get a voicemail, it'll be full, or leave a message, but get no response. Many of PODS employees seem pissed about doing their job. Truck drivers delivering the PODS to the facilities are made to wait, because no one is there. Many of the pod representatives only look at their employment as a job, a paycheck. The operation of the business is an afterthought. What is the purpose of the PODS call in, to alert the facility of arriving pods, if it's never checked? Calling a voicemail thats always full, don't help with the drivers schedule. We spend weeks at a time, picking up, and delivering pods, from east coast, to west coast, north, and south, through all sorts of conditions, only to be disregarded by franchise owners!

Quoted that I would receive full months rent refund if pickup within 4 days. So she scheduled the pick up. Told I would have to imitate call after container was picked up to receive refund. I called and was informed for my area " Baltimore" the window was 3 days. So I am to rec 1/2 credit. If I had known! They could have picked it up a day earlier!
I am to pay for their poor communication...

I moved out of Los Angeles for a relocation to Houston. In LA the PODS driver did a good job. He took the robot crane off the truck in order to place the POD in the driver. He said it's the way to handle to avoid damage to home property, "driveway",

In Houston, we purchased a new home which has a long driveway. the driveway has separate sections from street to garage.

We closed on our home on Friday 9/14. POD delivered on Saturday 9/15. Not even 24 hours in our new home and the Houston POD driver showed up, we didn't hear the truck at first and he was already backing in to driver. I didn't think anything of it until he The driver reached the third slab from the street and "bam", we heard a loud pop or crack. Since I was standing way back near the garage I did not see that the truck crushed the concrete section.

I immediately took photos and filed a claim.

Today, 9/17 the POD driver arrived and he began to back in to the driveway and I yelled at him to stop. I told him to remove the crane and maneuver it in to the driveway, that I did not want the truck in my driveway. He attempted to argue with me and when I insisted and told him of the damage, he complied and did exactly what I asked.

I received a call from PODS today, 9/17 denying responsibility, no if's and's our but's, just straight out decline.

I am preparing for a fight with this company!

I will never use PODS again, will not recommend them and will continue to post negative reviews of this place!

The short answer to any question you ask PODS is if the contract says something that is it, there is no room for life happening. The PODS are NOT the size they say they are, maybe external, but internal you lose ~8" across and ~1' in length, so keep that in mind. Called in to state the "ETA" provided would not work, got lectured about what ETA stood for, and no changes to the same day, if it doesn't work, then you are REQUIRED to change your date, need to be out by the last day of the month, I would not schedule for that to be your pick-up date! The easiest summary is, they have NO CUSTOMER SERVICE on the phone! If you have another option like U-Pack or even U-Haul I would say really consider it, and lastly if you do go with PODS have a good idea of what you will purge, because chances are it will not all fit. We were excited with what the agent on the phone said to get us to sign, but once the PODS showed up, everything changed! You call in and it is no longer how can we help you, it was now the contract says this, if that doesn't work for you, too bad.

I used two 16 foot pods to move from MO to PA. Both containers were loaded by Moving Staffers which s one the PODS referrals for this type of job https://www.pods.com/loading-referrals. These referrals are familiar with PODS recommended packaging and loading techniques to secure everything inside in order to prevent shifting during normal transportation conditions. Then the two containers remained in a PODS warehouse for approximately 8 months until I purchased a new home in PA.

Everything was going great until the first container was delivered to my new home. This first container had a washer and dryer; the dryer was slightly dented but still functional. However, the washer was severely damaged, practically broken. Several other pieces of furniture were damaged/broken. The second container did not have any broken items. It seemed that somehow the first delivered container was not properly handled. Since I paid for the contents protection insurance, then I proceeded to file a claim immediately after.

Almost 30 days later I received a response to my claim. The response was that no physical damage was found on the rented container and that the damage on my property was consistent with "shifting on the contents inside the container". This is, apparently, not covered by the insurance. I replied that while I agreed that damage to the POD was not noted, I did not need a 30-day investigation to tell me that. If the investigation concluded that "shifting of the contents inside the container" (which to this day I do not know what method they used to conclude that) damaged my property then it must have been one heck of a shifting to cause dents and brake apart the appliance and furniture pieces. I would not consider that a typical shifting during normal transportation conditions since everything in that POD was nicely and tightly packed and secured with straps. Most likely poor handling techniques of the POD (eg. a rough lift or drop, excessive shaking, etc) caused these items to forced shift, bump, shake, and consequently break, not the way they were loaded or packed.

Then I was asked to present proof showing how the container was packed because the PODS locations have confirmed that there were no problems during the handling of the container and that items shifting into one another can cause damage.

I explained that I used one of their referrals and showed proof of the billing statement. I had no photos or videos showing how they did the job but I am very sure that everything was loaded as it was supposed to. It is fair to say that if PODS refers these companies it is because PODS understands that these companies are experienced with the PODS containers and they follow PODS recommended techniques. I would not recommend something or someone that does not perform as expected. With that being said, then why was I being questioned about how my items were packaged, loaded and secured inside the PODS to prevent shifting of the contents during normal transportation?

I was never contacted by PODS for follow up questions or anything at all prior to concluding their investigation. So it was clear to me that they had no interest in investigating anything but just to push back and put the blame on me or Moving Staffer. Basically PODS drivers/technicians can turn the container upside down and for as long as their container does not suffer any damages then they do not care about the contents inside. The thing is that PODS containers are built to last; to withstand a lot of weight. So they are not going to be easily damaged. It does not matter how well you pack your items, if PODS personnel are not careful enough while handling the container then your property can still be damaged.

This claim was going nowhere. I am frustrated about the poor handling of the container and subsequent lack of responsibility for the items stored in the PODS that I rented for almost a year. I definitely do not recommend using PODS nor I will use them again.

Our POD was scheduled to be delivered on Friday. When it came, the door was jammed and unable to be opened. The delivery driver, Glenn, told us he would be returning it to storage and they could possibly deliver it again within a couple of days. We asked to return the lock on to the unit and he declined. For the next three days, we heard little to no information about the status of our POD despite 1-3 phone calls per day. During each phone call, the agent would attempt to call the storage unit, they would not answer, and then the agent would go on to say there was little they could do. Upon asking if I should drive to the unit myself, I was told 'no.' On Tuesday, we heard from a friend who was receiving a POD that he had the same driver as we did who was talking to him about our POD. The driver stated to our friend that our POD had been opened 10 inches and they were still working on it. This through-the grapevine gossip by the driver from a friend was more than we had heard from the company itself in days, despite numerous attempts at more information. Upon continued phone calls, we finally heard that the pod had been opened on Wednesday. However, they would not deliver it until Friday (meaning we did not have out things for an additional week and our POD had been sitting without a lock) and we were told we had to go pick up our lawn mower and grill from storage ourselves, despite paying for all of our things to be delivered to our home. I told agent Nikki that I would be unable to go to pick up our things on Thursday since I would need assistance and to borrow/rent a truck. I called approximately 6 times on Thursday and left 2 voicemails with Nikki to figure out another time I could go to the unit before our POD was delivered Friday. She did not return my calls on Thursday to schedule a pick up time, and would later tell me she was in meetings all day. At the inappropriate time of 6:40a.m. on Friday, the driver called to tell me I needed to come pick up the grill/lawnmower and to drop off a lock or else he would not deliver the POD as scheduled. The company had a week to help me schedule a time to drop off a lock and pick up our things, but failed to help me until the morning of. After driving an hour to the storage unit, we saw not only our broken lawnmower and grill sitting out in an open, unattended warehouse, but a truck-full of other things that had been removed from our POD. Picture is below of what we saw. The POD did finally arrive on Friday, although the driver did not park as requested so we could continue to use our garage because of a non-working part of the truck (as seen in picture near wheel.) This potentially dangerous part of the truck had been pointed out to him during the initial drop off with us, so we were upset to see this particular trailer was still being used and had not been fixed. Overall, we are incredibly disappointed that what I was told was a common occurrence (jammed door) became such an incredible inconvenience to us-- we had nothing to sleep on, had to board our dogs, pay to stay elsewhere, eat out every meal, buy specific necessities we had planned to have, spend lots of time making phone calls, experience frustration, leave our things unlocked and unattended, receive limited communication, have my father-in-law taking time off of work so we could use his truck and he could help us load our things from storage we were told we had to drive an hour total for pick up... The situation should have been handled in a much better fashion, and we are now requesting a refund.