PODS Enterprises
reviews and complaints

To whom it may concern, my customer number is [protected]; Pods dispute IR2339221 related to order 3258407. I relocated from Arizona to Edmond Oklahoma. I rented Pod storage containers to store my personal items before I physically moved. I purchased a house in Edmond Oklahoma and had a scheduled delivery date for Friday, August 8th. I received a call from a Pod's customer representative stating that due to a mechanical failure they could only deliver one Pod instead of all three Pods. Also, the date needed to be rescheduled for Saturday, August 13th. I had hired a moving company to move my items from the PODS into my house. However, because the date was rescheduled I had to pay the moving company $863.33. The customer service representative Jasmine Pellot reviewed the invoice and told me that the company would reimburse me for the cost within 7-10 business days. I still have not received a credit to my account. Also, I had two items that were damaged during the move: a bedroom dresser and the kickstand on my motorcycle. Jasmine opened claim: IR2348416 in which I still have not heard back from anyone regarding the claim. My biggest frustration is poor customer communication and lack of customer service regarding updates on the status of my claims and reimbursement.

In May 10,2022 we rent a container with PODS and have it store in their facility in Ocala Florida since we sold our house in New York and had to rent a fully furnished house in the Villages FL. When we want to schedule to delivery or drop off to our new house the representative told us that there is no room in their storage in Ocala FL, so they store it in their West Palm Beach Facility because they share storage facility and the representative said there is no additional charge, and they do this all the time. When it's time for us to schedule it for delivery they had us sign a new contract or they will not deliver our stuff. They charge us 1775,00 for a new contract and 225,00 for delivery. They also charge our credit card for the following amount of 302.51 418,39 and 126,27 for throe storage rental from July 10 through August 24 wherein our stuff was delivering on August 11.2022. When we signed the contract in the beginning, we paid them 2978,04 and 500.90 for the month of June for transportation cost and storage, we decided to move in Florida in order for my husband to get a better care close to the cancer city since he has terminal cancer, This PODS company robe is completely, and we have to use our savings account that is intended for his care and his medicine. This experience cause stress between me and my husband. My husband is a former marine and a first responder and he got sick because he serves his country and to have to be victimized with this company, almost 7300.00 is a lot of money. Whenever we dispute this transaction and wants to talk to a manager, they always told us they don't have a supervisor on duty that's why our concern was never address.

My pod was delivered June 27 and arrived at their destination storage facility July14. I called July 18 to have it delivered July 22 to avoid any extra charges. They said that they were too busy to deliver until August 8 and I would have to pay an additional $306 for the extra month. I have exchanged emails with 2 different Customer Advocacy-Customer Resolution Specialists in the last 30 days with no luck and not much feedback. All they say is that it is a complex issue and they need to gather all of the data. Frustrating.

Not sure why it is so complex. In what universe can you delay delivery and still bill the customer extra money.

Next stop is state attorney general and what ever Federal agency watches over them.

I was given a quote of about $1,800 in Febuary 2022 to deliver one container from Colorado Springs Co to a PODs facility in Greensboro NC. On Aug 3, 2022 I was given a new quote of $8,100 plus to deliver the same container to my current residence.

My Customer ID - [protected]

Order# - 109373

Pin- 6853

I had a confirmed drop of on July 26 they were a day late. I had a confirmed pick up for both pods for July 30th, only one was picked up. Called back they said the earliest for pick up would be August 17th. We are on a Military move we are already out of our house and the pod is still there costing us half a months rent now because they still haven’t picked it up. We’ve called customer service over a dozen times now trying to get this fixed and a couple people told us it would be picked up on August 3 and guess what still hasn’t been picked up. Called back for them only to tell us August 17th again. Called for managers only to be hung up on multiple times, told we were going to be called back, told we would have a pods rep call us. No one has called us back. No one is even interested in helping us so the pod doesn’t continue to cost us money. We’ve already spent 12 grand.

Aug 2, 2022.

Horrible customer service. Horrible experience. I ordered the PODS, set up all the delivery dates, confirmed it all only to find out over the weekend before a Tuesday delivery that I needed permits. It was NEVER mentioned. NOT ONCE. After I spent my Sunday on the phone being assured that this morning I would receive help with the problem. ZERO calls. So I call back and now I am on hold with my third person who said 'oh I'll fix that for $200 more. Niice. Haven't been baited and switched in a long time. What an absolutely horrible way to do business. I mean it is EMPTY CANS and the ripoff and crap service is at an all time high. Use anyone else because these people are a scam who have no problem lying to your face. Also, if you ask for a supervisor they make you wait, then send you to a person that has no idea what is going on. It's absolute [censored] service.

Beware the reps will call and lie to you and it is acceptable company practice. Once you pay and they take your stuff you are stuck. I was told I would get my stuff delivered from CA to TX in 10 days for a little over $6,000, but they took my money, picked up my pod and then cancelled my TX delivery date and moved it out to 20 days after pickup. When I called to complain and waited on hold for almost an hour, I was told the manager refused to talk to me, but the rep said he would call the service department to move back the delivery date to the original date and I would get my stuff in 10 days. The rep even called me back to confirm it was moved back he spoke to the delivery department. Then two days before my pod was supposed to be delivered, I checked online, and the pod was still in CA. I called and they told me the rep lied and that was okay with the company. He had notes about our call, but he never moved the delivery date. He even noted he told me he would move it but didn't move it. He lied so I would stop holding for a manager and get off the phone. Pods basically told me that he lied, and they would file an internal complaint but that is it and I would still need to wait the additional 20 days to get my stuff. There nothing else they can do I would just have to wait until they get around to delivering my stuff. Hopefully I'll get it sometime this month. Don't use pods it cost about $1000 more in shipping cost to move to TX and they have horrible customer service. Find another company and save yourself a lot of money and stress.

My customer ID# [protected]. When I placed my POD order I explained my driveway is 200ft long, the top 1/2 is sloped but the bottom 1/2 is level. The representative said loading on the slope would not be a problem but the driver would call with any concerns if there were any. The POD was delivered on time and the driver did call. He suggested placing the POD near the telephone pole next to my driveway. Thinking he was simply relocating into the level part of my driveway I agreed. The driver elected to turn the POD 90* and place it on the grass next to the pole perpendicular to my driveway. I was able to load the POD in this position but didn't understand why it was placed on grass instead of pavement. My problem developed when on 7/18/22 the Bristol, Ct. driver came to return to storage but could not remove the POD because it had rained and he feared getting stuck in the grass. He gave me a card with Alexandra Strahowski's phone # (Quality Service Representative) I called and she explained the drivers concerns as I explained I also had a problem with a new pickup date. She turned the phone over to the Bristol manager and I became apparent that the Redelivery date of 7/25/22 in Maine was no longer going to be honored. She suggested a date 8/22/22. I tried frantically to explain I am a senior with a hip replacement who was relying on others to unload the POD, not to mention the beds for the new location were loaded into the POD leaving me with no where to sleep. She went on to tell me that if there were any earlier cancelations before August 22 I would be notified. Again in desperation I attempted to explain but was told all that could be done was occurring.

When I hung up I call [protected] you customer service help line. The representative seemed very helpful and concerned. He said "I will attempt to enter a pickup date for tomorrow 7/19 and a delivery date in Maine 1 date later than original date 7/25 now would become 7/26. He told me to keep a eye on my emails for any changes. I checked my email today and the pickup date 7/19 was there however the destination date was still 8/22 and my problem still existed. I again called the help line only to discover the pickup date was not today but 7/20 a day later and the destination date of 8/22 was still entered.

I know this letter is long but I tried to include everything. In summary, the driver should not have left the POD in the lawn and I will have great difficulties at my destination without bedding and more importantly help to unload.

I am extremely upset and disappointed all I ask is that my Maine delivery date of 7/25 be honored and I get a confirmation of this. Please help.

Please note my attempt at photos was poor and the photos are rotated 90*but I think it is clear enough to see there was plenty of room to place onto my driveway.

Walter Klauber

When PODs came to pick up my POD I was not home. As they left their truck struck my gates and destroyed them. Had they simply opened them all the way there would have been no problem as it is a 15 foot opening. I called and filed a claim. I was told that their adjuster would call me the “ next day”. I have been calling for 3 weeks! No reply! This is $1600 to $3000 claim. I have called and emailed. No response. Each time I call I am assured that the adjuster will call me “ tomorrow “.

My wife and I ordered 2 PODS. When my wife went to the storage facility, she discovered mold on most of our belongings. I took a trip myself to see what was salvageable and saw the mold was extensive. The manager on-site informed me to not touch anything and to make a claim before moving it from the facility back in February-March of 2022. I have called week after week since only to hear that someone is assigned to our claim and I can never get in contact with them. We have since moved and my wife is giving birth to our 4th child in the second week of July. We have so many things we need in storage and we can’t even schedule the PODS for delivery until we speak with our claims agent. We’re still paying for storage and have been. We need help from anyone at this point, please!

Driver admitted fault and took pictures of damage that they caused to our driveway. I filed a complaint with pictures of the damage and description of the driver's negligence. It's been nearly a month and they do not respond to calls or emails and it's impossible to speak with anyone. The only option left is to take them to court.

The incident took place the first week of June. When I initially scheduled the POD, I spent over two hours on the phone to do so. A great deal of that time was spent giving extremely detailed instructions on where to park the POD.

Despite those crystal clear and detailed instructions, the driver instead blocked access to our garage. When asked to move the POD, the driver initially refused. When pressed, he agreed to correct it, but was too lazy to lift the POD back onto the truck to do so. This is important, because the truck has large wheels and did not cause any damage. Instead, he hand-pushed the dolly that has four small tires on a hot day with a full load in the POD. With the tiny tires, the driver proceeded to pivot the POD while it wasn't moving. This short-cutting caused deep pitting and gashes into our driveway, which was brand new.

The driver immediately admitted fault, took pictures, and said he would speak to his manager. We never hear back, despite dozens of calls and 30 voicemails to Alex Luedy in their complaint department. I provided pictures of the damage, a detailed description, and a very-reasonable quote for the repairs. It's been radio silence and I've spent hours of my life trying to get through to anyone who can help. They seem to farm out their call centers, have canned answers, and it's impossible to talk to anyone with decision-making authority. This is some kind of shell company with zero accountability. I will never use them again.

On May 6th 2022 Pods delivered the Pod that I rented. As the Pod was being lifted and put down on my driveway a large amount of Hydraulic Fuild spilled all over the driveway staining most of cobble stone pavement. The driver immediately stopped the Mechanical lift. He apologies and reassured me that they will send a professional Pressure Steam Washer to remove the stain.

Pod did sent a gentleman that said he does pressure washing on the side. He was not a professional Pressure Washer so he did not have the right equipment or chemicals to clean the stains and after trying to remove the stains for over 4 hours the stains still remains. When I spoke to him he actually said he was a Realtor and did some pressure washing on the side.

What they should have sent from the beginning to do the job correctly is a professional Pressure Steam Washer who has knowledge of Hydraulic fluid stains on pavement and remove the stains.

I have been calling and Emailing Alex Luedy of Pod.com for the passed couple of weeks with no response. Below is his last email contact on 5/23/22. I have electronically sent him pictures of the Hydraulic stains and a explanation of the incident.

As of 5/23/2022 he has not contacted me on this matter.

wrote:

On Monday, May 23, 2022, 9:58 AM, Alex Luedy

Claim Number: PRO-[protected]

Date Reported: 5/6/2022

Good morning,

I am reaching out to advise I will be your point of contact for the paver damage. Please send me photos of the area, the location states you were not satisfied with their attempt to clean it already.

Going forward please contact me directly, the location is unable to assist and we handle these claims on their behalf.

Alex Luedy

[protected]

I find this hole experience so unprofessional, and irresponsible on Pod behalf, especially since it was Pods fault, and nothing has been done about cleaning the mess that is still left on my driveway. Hydraulic Fluid is toxic and Dangerous,

Inhaling hydraulic fluid is toxic and dangerous.

I would like this problem rectified by Pod by sending a Professional Power Steam Washer to my home to clean the stains.

The last picture is after the Realtor came to try to clean it, as you can see the stain is still very prominent.

Your PODS account # [protected]

One year later and my file "is still pending" but no refund.

I didn't ask for a ton, we slept on the floor instead of a hotel but would like a refund for paying for movers we didn't use.

NOW PLEASE, I have left voicemails, email etc. NOT A WORD SINCE THIS:

Letter from PODS:

I am currently in process of familiarizing myself with the details of your account, and resolution should be completed within the given timeline. As sometimes these issues can involve unforeseen delays given the amount of follow up by additional parties, should resolution not occur by the aforementioned date, I will still provide you with an update at that time advising of the progress.

Should you have any concerns in the interim, please feel free to contact me directly and I will be happy to help. I can be directly reached via email or at my direct number, which is [protected].

Best Regards,

Craesha Gordon

Customer Advocacy-Customer Resolution Specialist

o | [protected]

e | [protected]@pods.com

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Me & my friends, family & business associates HATE your TV ad with the lady who yells “WE GOT THE HOUSE” in a HIDEOUS HIDEOUS HIDEOUS high pitched voice! We don’t want to hear that! It is so obnoxious! She could just excitedly say “WE GOT THE HOUSE” & STOP the way she yells it in that obnoxious high pitched voice ! We all quickly try to mute the TV when we see your ad starting. That gives a bad impression of your company!

Move from Dallas, TX to Richmond, VA. Initially (Jan 2022) was promised I can keep my things in storage for a monthly fee, then move my pod to my new apartment in Richmond on May 14, 2022. Now (May 13 2022) I am told that PODS will not deliver to Richmond. PODS says that my container will be delivered to a storage facility in Washington DC. The last minute timing is likely to cause me to pay a lot for movers.

I have stored three PODS with PODS for the past nine years. Paid a fortune in storage. On May 3rd I called to have one of the PODS delivered. It was scheduled for May 6th delivery. That did not happen. PODS changed the delivery to May 10th 8-11 AM and never communicated that to me. On May 10th the POD did not arrive by 2PM so I called. I was then told they could not find the POD. Again no communication. It is now 10 days since I started this adventure and I have been assigned a Customer Advocacy specialist. She is 100% unavailable and unresponsive. I have no idea if PODS has lost all 3 of my PODS, just 1 or if I will ever see them again. If I call Customer Support - they cannot talk to me because my account has been escalated. This is ludicrous - NO communications for 3 days - no response to voice mails and emails left with the Customer Advocacy Specialist. I have absolutely no recourse and no way to get any information. 10 hours on the phone with support over the past 10 days, repeated chats and I still know nothing. I am so frustrated and upset with PODS and there is no response from them!

First, five calls were to schedule the delivery of my pods unit. All five phone calls died on the pod's line in the middle of a conversation. System problems were blamed. 6th phone call finally got someone to answer but never got an answer on when the Pods would be delivered. Surprise it was delivered on 4/20. Delivery person did as I asked and set the pods unit in drive as asked. Also, he did lean the unit back so items in the unit would shift away from the door. Finally found the key to the lock and was able to remove the lock. Door nor the slide to where the lock is would not slide open. The slide and the door do not opened. Contacted customer service, lost connection during the phone call while on hold. CS rep stated she was opening a ticket. Called and 8th time to get when someone would come to open the door, 8th CS rep stated no ticket was open and was opening the ticket. They stated someone would call to arrange to come and see about getting the door open. A service person was to call me that evening. I explained I would not be available in the evening (it was already after 3 pm CDT). They stated someone would c all me in the morning today. It is 1 PM no phone call received. I still cannot get the door open and cannot unload until the door is open. After shelling out almost $10k for PODs. I really not happy with the lack of service.

3/25, Called PODS today. We, over a year ago, in March of 2021, rented four units from PODS. We had them moved to San Antonio Texas in July 2021. We have since moved to Northern Maine. I called a month ago or more to have them transferred to Maine. I’m told they don’t ship to Maine! So, I called again today to ask to have my units delivered or give me some type of relief on the monthly charges…we pay over $1,000 to them monthly! They do not ship to Maine, buyer beware….I was even asked if they could ship them to another state and arrange to pick them up there! Another state? I said, no, that doesn’t work for us! So, I then ask, can you give us some type of monthly fee relief because YOU cannot deliver! After an hour it was no, sorry, there is nothing we can do! To me it’s false advertising! You do NOT deliver in all the 50 states! I am livid! They have our stuff held hostage! We can’t get to Texas until this summer to empty out, they can’t deliver, and we are stuck with the monthly rental fees! $1,000 plus a month! They don’t seem to care!

phone line always busy on hold for 30 minutes or more then they hang up email company about my money being put back on my credit card no reply back terrible business this company POD has a critical illness no respect for the customer this is done maliciously this is not a incident stay away POD company has a virus . still waiting MARCH 8th 2022 emailed executive office no reply

In January 2022, I contacted PODS to quote me a price for a move from Michigan to North Carolina for $1986.19. I give my deposit and a container is delivered to my former address on the date I schedule with PODS. I drive from North Carolina to Michigan the day before the container is to be delivered (Monday). I arrive and we have the container packed up and contact the company to pick it up. They advise me that the container will be picked up the next day (Wednesday), and I get back on the road to beat the container. I arrive home and wait for the trailer to move and prepare to get movers from the company to unload once the container makes it to Greensboro, NC. I contact the company two weeks later to get an update but figured transport was delayed due to a winter storm. I check the website almost daily to see if it is in transport, but it was not. I managed to get a hold of someone to ask why the container is not here yet and I am told I have to arrange it? That was why I called to have the container picked up and moved, right? I then get a list of the movers to which I can call to get a rate if I want to use them to unload the container once it arrives. Approximately, 30 days after they deliver the container to my former home, I am charged for a month of storage! Why, am I being charged storage, you might ask especially since this company was holding my container even after I expressed that they should pick it up and move the trailer? I still do not know!