PokerStars.com
Reviews and Complaints

Over few weeks now, I signed in my account on my friends laptop and ever since then I've been unable to login to my account. It's very frustrating because I've been using this account for years. I sent so many messages to the support with no response. Thanks to webghost33 on telegram who came to my rescue. I had no other option than to seek the service of tech expert. Pokerstars need to find a way to attend to people. I almost lost 11000EUR. Glad I got it back

5 weeks ago I made an account on pokerstars, deposited $28 Canadian funds then my account got immediately froze yet pokerstars still charged the Visa card. I've contacted pokerstars on multiple occasions only to be told the issue will be resolved ASAP and yet it's now going on 5 weeks and nothing from pokerstars. I'd like this issue resolved as pokerstars should not be charging credit cards only to freeze accounts.

This is the original message from pokerstars stating my transaction was processed yet account was frozen.

Hello darts4life_11,

We have received your payment in the amount of CAD 28.00.
Stars Transaction ID: [protected]

The funds have been deposited into your 'darts4life_11' Stars Account in the amount of USD 19.39.

I just learned that Pokerstars was approved by Pennsylvania legislatures as a legal gambling website. I like to play Texas holdem so I immediately signed up. I set up an account and played for about two hours. The next day I was unable to login, it kept telling me I had the wrong password (which I did not.)
I followed their standard advice to log back in, but nothing works. I kept emailing and looking for live chat, but it's not there nor are they. Fortunately, I used PayPal and was able to relate the matter to them and close my account.

It's too bad Pokerstars got the legal right to handle PA. I hope WSOP takes a hard look at establishing real money betting service to Pennsylvania.

I have been kicked offline during numerous dollar tournaments...
It is not my connection as I am actively online interacting on other sites as your sites continue to deny me access, especially when im winning?
It seems very intentional. I have gone to school for computer networking and can easily tell my connection on your site is being manipulated

I've just sent this email to pokerstars, but
I dont expect to get any answers. Also a picture of what happens if you tell customer service the facts.

How can you justify taking 40 dollars of bonus and compensating that with 20 dollars of bonus?

This question. I've asked it a thousand times, and you don't give me any answer at all. And I think We all know why.

I have been restricted, ignored, lost my bonus, ignored, mislead and lied to, ignored, lied to, and half compensated in between to be ignored and mislead again. As you might have noticed this has caused me to become real bitter and angry about this whole situation going on from 21 november over a message i sent on 3 november, up untill now.

Do you seriously feel that this is the customer service you should provide? Thats pathetic, unreal. You just ignore anything you want to ignore and repeat every nonsense you want to repeat. You dont give a [censored] about truth, right or justice.

Fact is that when i got restricted i had a pending bonus with a current value of 40 dollar and a bit, and 5 redemption points left to play.

I did evertything to let you guys know. I have sent several messages which all remained unanswered. I came on chat and i told that my bonus would expire because of this restriction i had. The 'support' employee told me that this could never be the intention. And that if i would lose the bonus because of my restriction, i would get this compensated.

So i tought it would be allright, but i would just need some patience.

The day before my bonus would expire i tried to get in touch again, and even sent log files for prove of the situation. No response whatsoever.

Then after my account was reinstated, i was hoping this would be easy. I would get my bonus back with the same amount and redemption points i had when it expired. At least, thats what I was thinking, and seems quite logical, right?

But no, i have had to put a lot of time, messages, chat conversations and frustration in getting back this.

1 time 10 dollar bonus with 10 redemption points

1 time 10 dollar bonus with 5 redemption points.

Both times I have said this was still not right, and anyone could see why this is not right.

The least i should be able to expect is to get the same amount back. But somehow you have all kinds of other theories about the whole situation which change every time, and when i come up with another question i get ignored or blocked.

As you might understand, I'm really dissapointed about how this all has and is being handeled. And I would hope to get a one time decent answer from you to explain me how you can justify what you have done.

If this gets ignored again i will think of other possible steps i could take, because as i have also said this is not only just about 20 dollar. It's also about trust, honesty and justice for me. I hope those are important words for you as well, but honestly I have my doubts.

I wish you a good day, and hope for some trust to be restored.

Greetings,

I came 16th in the Sunday million last month and won £3800 but since then I tried to withdraw it and had a lot of problems. My poker account was frozen and then it got verified after 3 weeks but still over a month on I can't withdraw any money. I am just getting bots respond to my concerns so I don't know what action to take from here. Any help would be great.

username: jackpayne10

Jack Payne

it happened 23.11.2019.
i won a sports bet in basketball nba
its was 3, 70 x 188.30
i was payed 175dollars instead of 675 dollars
i want explenation and my money, when i posted a bet reward was 675 dollars, when i won a bet it changed to 175 dollars, i dont know what to do, i know how much 3, 70 x 188, 30 is, i want my money otherwise i'm gonna sue pokerstars, thank you

I have had 12 million chips disappear overnight this happened once before and I can't keep affording to buy more chips. Please help
I am retired and have been playing for many many years, this is the second time my chip count has been millions off I am retired and just cannot afford to keep buying more chips,

I just bought about 28 million a couple of weeks ago when you had the 75% bonus and had over 32million now I have 19 million

Please help

One particular player named LEGACY3000 kept insulting a female player. He possibly also goes by the name xxARISENxx. It was uncomfortable for me and I assume the other players as well. He called the lady a "bch" and of course we all know what that means. Please persuade the player to be more friendly and not degrade women if possible. He likes to go off on other players but demeaning a woman is a line that shouldn't be crossed.

Hello,

Im trying to get my money of from poker star but they dont allow.
I sent all the docuemtns from muchbetter account but they still request the same think over and over again.
I also have a letter from muchBetter wich they didnt even see. im send documents for almost 1 month without any sucess.

I can show you the documents if you need may i send it to you?

DO NOT PLAY FOR MONEY ON THIS SITE!

How can you do millions of transactions everyday, but have such a user unfriendly payment system.

Banks have to be safe and.
If I do transactions with a bank for millions of dollars it's easy and safe.

But when you spend thousands on pokerstars and you want 200 dollars back, you better prepare for a week or even months of verification. Supposedly to make it safe.

What a joke.

I had about $35 in my account on Pokerstars. On May 21-22, I played Freeroll games and a game that the buy in was about $0.11.
I want the history of how much I've been charged from May 21, 2019 on.
I have clearly selected "all games > game: No Limit Hold'em> Buy-in: MICRO, FREEROLL" - and now I noticed some Scoop games have buy-in of $22, $55, I don't even know if I registered for one of those thinking it was a freeroll, given many SCOOP games are freerolls. You can't do that. You're tricking people into spending more than we want.
If the options I selected are MICRO, FREEROLL, in no way you could have charged me more than $20 in a night.
I want the money back for whatever game this was. I want the history of what I've been charged, and I want this higher fee refunded, since I clearly selected MICRO, FREEROLL as the buy-in I'm willing to spend.
I'm sending a picture attached to this email, so you can see that I have selected MICRO, FREEROLL and more expensive SCOOP games appear in the list, as well as freeroll SCOOP games, which can very easily confuse the player. If we select that we ONLY want to see MICRO and FREEROLL games, that's what should appear. ONLY.
You can see in the picture that there are FREEROLL SCOOP games. Why are there expensive SCOOP games as well, and why do they appear for me if I want only FREEROLL AND MICRO games appearing for me? It seems that this was made on purpose, to confuse the player and make us spend more money that we don't want to spend.

This is an awful situation, please don't do this anymore, and please refund the value you unlawfully took from this tricky situation.
Account: HOORAY MILU!

No one can usually get a word in edgewise because of certain group of people who act like juveniles.
They harass to try and aggravate them. That makes it not so much a fun game. The worst are the canadians. Everyday they stalk harass several players... Some more than others for no reason.
They make up lies and post disrespectful remarks. They continue to do this even after being asked to stop.

The site is intended to have fun, etc. especially on play money tables.
Noone can usually get a word in edgewise because of aa band of people, who on a daily basis, will stalk people just to tell lies, say rude comments. They do this to try to aggravate several players, Poker Stars must think it's funny because thery allow them to break the rules. The worst are the Canadians. Worst Canadian player ZEE333 and worst USA player SpiMo69. They both use different accounts as well. Couple of both these players fake accounts got shut down. About time. AND NOW comes a "Newbie" known as SNUGUMS1 starting the stalking and harassment of people they don't even know right along with Sky Beauty 7 and ZEE333 and SpiMo69. Evne talk the same.
I've only been playing for few yearsbut every table i go to sit at, if they are there, they constantly are ttacking people.

Username: penrhosacker

Name: David Ackerman

81 Lloyd road
Treboeth
Swansea
South Wales
Sa5 9eu
UK

email: [protected]@gmail.com

On Monday 6 may 2019 I changed my pokerstars password to make it more secure but as soon as I did this my pokerstars account was frozen, I have contacted them many times without an answer there is no phone number to ring so I went onto my nephews account to speak to there live person and as soon as I did this they then threatened me saying I should'nt have used another account and that we could be blocked. The reason I did this is because I needed to talk to someone I have got funds in my account and not funds from poker but funds I deposited myself.

Yours Sincerely

David Ackerman

I won 46 euros on a bet next day they changed the X to a draw even if it was 1:1 and they took my money. Now they dont want to pay and saying unfortunately due to error it was settled as draw not an X and it was 1:1
Funny how they paid it out right at first and then they take the money saying there was an error.
This is shocking never ever play on pokerstars

This is the third time my account has been frozen. The last two times resulted in my account being emptied of the funds. I didn't realize Full Tilt Poker was PokerStars or I would never have opened an account nevertheless deposited money. All the complaints you read are true about stealing money, rigged games and being asked for verification over and over while the account remains frozen and they hold your funds for days on end. I also received the your account is restricted pending further review it should only take a couple of minutes - it's been 2 days. The only way to reach them is through email which they just ignore and only reply to ask for further verification which you provide and still no action on their end. I have no recourse but leave complaints and write negative reviews online. I can't understand how they are still in business since this is not an isolated incident but common practice for them.

Hi recently closed account due to your site not being understanding about a 25 doll free bet which I thought should have been credited but when I questioned this they said I had made the mistake and you wouldn't be giving me the free bet even though the amount bet and spent on site you just wasn't interested in keeping me as a customer which is ok cause there are always others sites to use but im just don't understand why you would treat your customers that way very disappointed but as usual im just a little fish in a big pond but if you keep doing this you will keep losing valuable customers just a thought my user name was jamster1974 if you wanted to look into this many thanks for reading