PokerStars.com
Reviews and Complaints

Pokerstars casino is a scam like many others. The first deposit you make you will more often than not have a relitivly tidy return. After you sort all the paperwork out and they let you withdraw it all changes from there. Every time you withdraw then a day or two later make a deposit every slot eats your balance so quickly you do not get to enjoy any games. My personal experience and experiences from close friends are all the same. The other day after winning in poker I made a £250 withdrawl. As soon as that hit my bank account the casino took £200 in 60p spins within an hour. That's the equivalent to not winning at all per spin and getting your line bet back every 30 or so spins. This is not an isolated incident at all. This happenes time after time after every single withdrawl. Pokerstars live casino is the only way you may win. Despite saying they are heavily regulated, I find it difficult to believe after testing the rtp of around 30 different games in their casino. The average rtp I recieved was just over 24% and not the advertised 90-96%. To be clear I tested over 500 spins on each slot as it is a factor of time spent and money wagered. Unfortunately there are so many like this out there and the so called authorities that are supposed to prevent this happening fails on every hurdle. Just to be very clear I am by no means a sore looser. If luck was such a factor then by shear statistics alone I wouldn't find myself writing this. It is ashame I feel I need to say anything. However significant changes are required for this site to be anything less than fair to all players. Not just those who are willing to wager $2+ per spin or play high roller games. Such sites are played mostly by normal people who want to enjoy games even if it means loosing. Not be so far out of pocket in a significantly smaller amount of time. You can go to any physical casino and spend the entire night there for less and even if you loose significantly you feel it is fair. Pokerstars casino leaves you feeling cheated and disrespected as a valued customer that has their profits at over $500 million per year. My advice is stay clear.

Your uk television advert for winning a free trip to Las Vegas says at the end that it is the " only " place this can be done.
This is not factual as in the uk red tooth poker offers this as part of their Vegas 100 incentive.
If pokerstars do not adjust this breach of communication, I will produce this evidence the uk ofcom for them to deal with your false advertisement

Pokerstars frozen my account 1 week ago.now m unable to play at this site.i hve mailed them so many times.in the begining they said it will be solved as soon as possible.they didn't even tell me the time it's gonna take to resolve the issue.now they r so careless..they stop replying to my mails.i have some money in that account.i want it back but they r not refunding it as my account has been frozen.what should I do.neither they r refunding it nor they make my account enable.what m I supposed to do.they don't have any toll-free no.worst service of any poker site I have seen ever.

I would like to know. When a pair of jj beats a pair of aa. I played sipn and go. I have a picture of it. I played with 2 more people. Ot to the fins in the poker table. That is, I played the 22 hands after which the game puts us all to give all in. At the end I see one of the guys beat me white jj and I have aa. Relay guys. What's is this? So I lose my money this is not fine. I assume that this is not okay in my opinion and to many players playing on your site. So we are losing money because of this maybe a tournament. The prize was not great but unfortunately he took it... As long as you put us to give all in it does not matter how many chips we have. I was second with my best hand

I attempted to cash out only $40. The declined the withdrawal and asked me why I was cashing out. I said I was broke. They then revoked my account and refuse to issue me my funds stating I was not being honest. I have played on this site for years. This is a total [censored]ing scam 100% and I will never return. Keep the $40 you losers.
I sent them photo ID and banking info for direct deposit but they still email me asking for an explanation as if I am lying.
These people refuse to call me. They are a bunch of thieves and I have no clue what to do. The worthless police say they cant help me as usual.
I want my money mailed to me or deposited into my account which they will not do.
I do not know how to attach my emails they have sent accusing me of being dishonest.

I generally really enjoy every broadcast that involves pokerstars but why does Liv Boeree have to be involved in some of the opening sequences and pretty much included in every broadcast? I understand she won 1 tournament and is in a relationship with a very good poker player but surely there are more entertaining and successful players out there who deserve and have earned more coverage and credit than her? How she still has sponsorship completely baffles me although there are a few rumours she earned it away from the poker table. She is extremely off putting both to the eye and the ears and I really hope her appearances will be limited in the future.

Hi my name is Souai Tito- email address:[protected]@gmail.com.

My partner Heath and I tried signing up to an account with Pokerstars for the Poker tournament on Sunday 29th April 2018. $220 NZD was deducted from my visa debit card, upon signing up and then we couldn't progress further? Account was restricted.

That same day- 29/04/18.. my bank (ANZ) called me to verify my transaction, I said yes.

Then I get an email from [protected]@starsaccount.com
Requesting documents for verification purposes.

The Documents that were requested. *I sent all these documents*
NZ Drivers License, NZ passport, Tenancy agreement, Utility bill, Photos of my visa debit card, Screenshot of my bank statement, with account number + Current address. Because of the stress of it all and missing out on playing poker on Sunday 29th April, I'm fed up and just want a refund! It's now Thursday 3rd May 2018- still no resolution?

Please! in Jesus name refund my money- $220 NZD and delete ALL my personal documents I have sent to your security staff- Karolina, Phillip, Melaina, Julia & Jason. This has caused me much stress, financially, emotionally and mentally. I have decided NEVER TO TRY THIS AGAIN, THE EXPERIENCE HAS BEEN A NIGHTMARE. PLEASE REFUND WHAT BELONGS TO ME. UNHAPPY HUMAN FROM NZ.

Over the last 2/3 years I have played your site day in day out depositing nearly 10/20 pounds a week and I win absolutely nothing I get robbed of great poker hands and it's an absolute joke. I never win a tournament I never even come close no matter what stratigy I play your site always robs me and I'm getting beyond sick of it now.
I play most 1.10-5.50 dolla tournaments and I always lose
When other playing play with absolute poor hands and still beat me.
It happens way too much and I'm going to have to stop using your site as you are just robbing me of my money and giving me no win no nothing. Goodbye.

I created an account and deposited some funds with this organisation at the end of March. They requested proof of age in the form of a copy of my birth certificate, passport or driving licence. In light of recent well documented, high profile data breaches by large US based organisations I made the decision not to proceed and attempted to withdraw my money and close my account only to be faced with a message telling me that my account privileges had been revoked and to contact the support team. As requested I contacted the support team to request closure of my account and my funds subsequently returned. I was told that they would not do this until I verified my age by supplying them with my personal information in the form of one of the aforementioned proofs of ID. I explained that I do not wish to use the site to gamble and so do no see why they need to verify my age before returning MY money onto the card I used to make a deposit and yet we continue to go around in circles. This is the worst customer service I have EVER received and I have no intention of ever using this service again in the future.

I've had an account for 10 years with PokerStars, no issues. On St Patricks day I took advantage of a play money chip bonus, and bought 400 million play chips for $140 CAD. Well not even 2 weeks later I was randomly selected for security screening, and my account is permanently closed. Ya, ok.

Now I've seen this enough to know that Pokerstars is just flat out stealing money. If anyone else is interested in filing a class action suit with my, email me and I will arrange one once enough people sign up. And no, I'm not asking for money, or anything, lol. I just want these [censor] to pay.
playdoh.[protected]@gmail.com if thats filtered its playdoh dot paul at Gmail

I opened a brand new account and deposited 200$... I'm sorry but to some people that's a good amount of money.anyways, I played about 5 hands then I got a pop up saying my account is frozen and I need to verify for security.
Fair enough.. I sent them my passport, drivers license, utilitie bill showing address and screen shot of my online banking showing PokerStars transactions

22 emails later they are asking me for a statement specific to the card used... the card used is a debit card and in Canada we DO NOT ISSUE statements. I know bc I'm a senior manager AT THE BANK!

They don't read my emails. Send a generic response back.

There is no telephone number I can find to call the

I want my money back!

At poker stars play times they have a band of people who's evidently are missing socials skills. These people stalk table, people just to harass and then in malicious lies. They also are very sarcastic, tell lies that a player said this or that in a conversation that was never said. They have used racial slurs name calling and poker stars hasn't booted them yet. They also have multiple i.D.'s and use both the computer and mobile devices, phones, and facebook messenger to talk during game play at the tables. They also have been engaged in chip dumping. Leaders : zee333, more than 1 acct. Spimo69, more than 1 acct. Bullwinkle8 more than 1 acct, amystic1, one diamond, acesall1204

I have enjoyed your sight for approximately 4 years! When I tried to update yesterday, my icon remained cloudy and didn't complete update! So I went to App Store and it wouldn't let me update, there was no response to my tries! I can't afford to play real money, unfortunately! Your sight is real easy to navigate, and I enjoy it very much! Som, please help me if possible?! 2/12/2018

Your poker allows players that generate a lot of rake to win. I just lost out on 300 dollars to inferior playe getting sucked out with much worse cards. This has been happening 80% of the time when i play against players that play more then me. I would like your site shut down. It is not legitimate and i want to lobby to the government for you to be replaced with a better option. Where do i lobby to my politician to have this done? I dont want to put a complain into pokerstars but the government of NJ. You cost me money now i am going to take care of the unfairness of a rigged site.

Pokerstars is a fruad they pretend there are haker present but it just pokerstars with faker players the change whole cards or they are justcphysically seeing our cards. This is a scam there is no way therse cards are random huge bets on off suited cards. And pausing till time almost up eam you have been hacked by pokerstars. If that fail they still give funds to fake player mostly tgeses players are from place katakakoom. Russia players akways have winning hand every hand impossible if dealing random uk players and germany aswell sure there are others take good look at the eletes. Are they real people hum probly find these players are all the people that are placed by pokerstars ex. Bot players and they are only ones sute refunding. One time site was good but last 5 years its down hilk dont use 888 poker its even more wirse then pokerstars and its loaded with hakers from pokerstars site and its also not in cabada irs in uk. They stealling. Forieners money no contact numbers just like pokerstars if these sites are good then you can conract by phone if you cant then cashout. Delet account and change bankung info cause hakers are axcessing your bank accounts they have all your info from site take out your money bankrupt these 2 sitesbpojerstars and 888 poker its figged to fund play on tv. Watch tv game there nothing like games. We play. Get a rare hand and loise to chip leader with a even more imposibility and even more rare hand on the flop after players takes long time to choose to play. Hum site hacked you with lagging time. And another random impossible had. Bougous they hacked you its on every tabe and everyhand dont mater betting amont more you bet worse it gets or game running for minit check table leaders there all ready at 25000 or higer less 1 minit of play im still ont first hand imposaile. People just get off site put them out of business everyone cash out bankrupt them both draw cash out and the tv progam will no longer be on tv either just like pokerstars they are worse then theives its a ponzie scheem players are not that lucky with random. Dealing like they pretend not fool me once. Not twice i fool you i cought on to you and others will i post thus everywhere i specifically depoait onto fill chat up during game outlining hakers. There noticable by large hans and. Chip leaders. They usually start late into game. Then they climb to top less then 10 hands. They always have pairs of aces or. Using hacks to see eveyons cards and they use whole cards to cheat there is always some form of lagging before it happens or pokerstars blind you out by disconection on 4g and 5g networks while all other. Devices running on net are not being. Affected just pokersite scam your being lied to by pokerstars thats why you can not call them places with not contact numbers in this day and age stay clear ist sign your going to loose. Site not what you think it is
SHADDY SHADDY place. Delete your account shut them down pass along on every social media outlet possible tell your friends yor enimies and fill chat during games tellibg people there being scamed random dealing. And real players very suspicious behavior goes on record your games. On video devices upload onto facebook and you tube show there random beats by chip leaders expose them onsites pokerstars cant control like. Sites that upload videos for world to see. Do this and pass along please

on the 27 dec I put $500cad to play online poker with poker stars, I could not play keep getting editors so I ask for my money they ask me to send them a pic off my divers lies and my bank info a pic off my visa card and I did them they ask for my banking info and the swift code wish I did then they ask for me to open a neteller account wish I did then they ask for a iban wish my bank dose not do and I told them that and shill they will not give me my money back .

I've had an account with PokerStars for about 7 years:
MY USERNAME: Muchi1027
PROBLEM HAPPENED: wed 12/6 - account authentication request.
I hadn't played for some time, and just made a deposit the other day.
It was accepted, available, and I played.
I then went to send over another deposit the next day - from bank account, and it was accepted - approximately 460.00 usd with exchange.
the deposit was accepted - i log in to play, and i'm told my account has "temporary restriction" for routine security check, which should take "a few minutes".
i cannot access my funds in the account at this time.
i then receive an email asking for government id photo proof and a landline phone bill.
i send it all over within 25 minutes, along with an additional explanation of my transfer details, which was not even asked for.
now 3 days later i still have received no response, and MY ACCOUNT IS FROZEN -- I CANNOT TOUCH MY 460USD, and they are not responding.
PokerStars can you hear me?
I LIKE YOUR SITE, AND I WANT TO CONTINUE PLAYING ON YOUR SITE?
CAN YOU NOT ASSIST WITH THIS? I WANT TO ACCESS MY FUNDS AND CONTINUE PLAYING, NOT WASTING MY TIME DISPUTING THE DEPOSIT WITH BANK.
PLEASE HELP! :)
Sara

18 months ago i made a $200 deposit with my debit card and they started asking me for all sorts of documentation, which i provided. Minus their request of a statement showing my card number, after multiple attempts to explain to them its a debit card, affialited with my checking account, its not a credit card which displays the card number on the statement...despite giving them over 10 other pieces of documentation, they just gave me the run around for 3 months, which is when i just asked for a refund and they stopped responding to my emails. Numerous calls and they just tell me ita under investagation, give us a few dats, a year and a half later and still nothing.when i finally got fed up, contacted by credit card conpany and asked them to dispute it and they informed me its too late, the 3 month grace period has expired. So im out $200. F you PS!

Pokerstars 'care' team suspended my account as i had told them their site was 'depressing' and affected players 'mental health', due to their deck running at impossible odds.
They said they were concerned for 'the negative affect it was having on my life', yet when i email to say refund the amount i have in my account, as i can not now access it... they just ignore my emails!
A care team that suspend my account as concerned for me being depressed, then add to it by ignoring my emails completely and keeping my money... doesnt really go hand in hand does it?

Hellou! I made an account and played with it and now they froze it. Alinsv was the nickname.
After a while I wanted to play again but it was froze so I mase another acc, alinsv2. After I depose 20$ I should have got 30$ prize too.
They took my deposit and froze the second too.
What can u do now?
3 days since I followed a report and nothjng happened in the romania department.
I could have win a lot in weekend.
I am from romania and I think this is unacceatable. Please take action and help me!