Pop Gallery
Reviews and Complaints

I ordered a pair of shoes off the website and they charged me and i got confirmation emails and a tracking number, but then didnt hear anything else. i looked at the website and it said that items usually ship in like 30 days so i thought id give it some time. i ordered at the beginning of the month, so i decided to send an email asking about my order... my email was returned to me all three times that i tried! now that ive read some other complaints about the website ive lost hope of receiving my order.

Hello; I have been waiting for over a month to receive my purchase and have been emailing the company for weeks now. I have not had a single response and I am very frustrated with the lack of customer service. I do know that the website says to wait 30 days before receiving the item however it has been MUCH longer than 30 days and I have been trying to contact the company for weeks with no word. I am very disappointed and will never be shopping here again; they essentially stole my money. DO. NOT. SHOP. HERE.

I placed an order on May 18th, and after nearly 30 days there has been no update, no shipping confirmation and no communication whatsoever. I’ve emailed multiple times and even contacted them via twitter. On twitter they said they follow up via email and never did. Very very poor customer service.

Also, during my initial shopping experience, the item in my cart changed from 30% off to full retail price before I could finished checking out and when I inquired via email I was simply told “too bad.” Then I signed up to receive emails from your main site which promised a “30%” discount via email, and then I was emailed only a “20% off discount.” I emailed about this as well, AND sent a screen shot of your website promising “30% OFF” only to be told again that I was wrong and it was only a 20% discount being offered.

I still have not received my order or a response from this company. At this point I want a refund.

www.shoppopgallery.com website is a scam, do not order from them unless you want to get scammed!
Terrible nasty store, these people continue to ignore me and I can't reach anyone from their customer service.
I made my order back in 2016 in December and never received anything. It is now mid May and my order is not where to be found.
I tried to contact them but it took me nowhere, like I already said they didn't reply. I also tried to contact them via Instagram and left comments there, but they deleted everything. That means that they saw my messages!
Please, stay away from them, don't give them your money!

Placed order and then discovered dozens of reports online of nothing ever being shipped. Emailed after 7 days asking when my item would ship and no response for a few days. Emailed to cancel order and they responded immediately and told me I was never charged. Sent them screenshots of my bank account and then was told they'd look into it the next morning. Emailed them to check on progress and they had blocked my email address.

You will not find any negative reviews on PopGallery website, because they delete everything that shows them in a bad light. Recently I have posted a negative feedback about not receiving the order and it was immediately deleted. Order was placed over a month ago and I'm still waiting for it. I have no information about the status of my order, I don't even know was it shipped or not. Contacting customer service is a total waste of time, they never answer.