EWigs.co.uk
Reviews and Complaints

On the 5th February I ordered and paid for a long, layered, black wig for a fancy dress party abroad-I was flying 20th February. I didn't hear anything until the 11th February when they sent an email saying they were on holiday until the 18th February. I tried to cancel the order because it wouldn't have arrived in time for my flight on the 20th, but they would not let me cancel without paying a restocking fee, because the order wasn't cancelled within 12 hours of placing it, even though it was due to their lack of correspondence that it was a late cancellation.
They then assured me it would be with me by the 19th. It didn't arrive until nearly 3 weeks later, after I had returned from my holiday, and they sent the wrong colour and style. They are now trying to tell me that the colour I ordered (1B) was not black; I have ordered many hair pieces in 1B, and that colour is always blue-black, and this is what it looked like on their website. The wig they sent is coppery brown, which is, on their website colour number 4. They keep avoiding the issue that they sent an incorrect item, and their customer service is absolutely appalling. I should have been allowed to cancel this order in the first place, because they were at fault.

I ordered a human hair wig here are the details, 1 Elegant Medium Length Wavy Lace Front Human Hair Wig
Item Number ewhh439 £94.00 GBP

Invoice ID: EWIGSUK00005298
Date: 13 Nov 2015
Time: 19:27:43 GMT
Status: Completed

I sent numerous emails & finally received this

LOH STELLA
12/17/15

Dear customer,
Sorry for your long time waiting. Your order has been completed, but there is a little problem with it, our manufacturer is fix it now.
If you would like to wait, we can refund 12 pounds to you after you receive the wig. If you don't, we will cancel the order and arrange a full refund to you. So sorry for the delay.

I told them I wanted to cancel the order for the full refund. They then informed me on the 18th Dec that the wig had been sent & they could only refund me £66. then after more emails about the refund they sent me a tracking number on 29th Dec stating the wig had been sent.
When the wig arrived on 30th Dec it was an unfinished synthetic wig with 1cm gaps between the rows of fibres & a large piece of net hanging out of the front. When I tried it on my head it only covered 1/2 of my head.
I again emailed ewigs for a return address for a refund but they did not reply so I took it straight to paypal. Paypal gave me an address to return the wig with full tracking information which I did, Here is their email.

Dear Vidya Madden,

After reviewing your claim, we've determined that you're eligible for a refund of £94.00 GBP. Before we can issue this refund, we need you to return the item to the seller and provide us with online delivery tracking information before 24 January 2016.

Transaction Details:

Claim number: PP-[protected]
Seller's name: ZHANG Xiaoxiao
Seller's email: [protected]@hotmail.com
Transaction amount: -£94.00 GBP
What to do Next

Please send the item back to the seller, at the address provided below. The item should be in the condition in which you received it. You're responsible for any costs associated with returning the item.
ZHANG Xiaoxiao
Anhui Province Hefei Room 302, Building 3, Anhui Service Outsourcing Park 230000中国

Paypal have now closed the case this is their latest email to me.

Dear Vidya Madden,

We have concluded our investigation into the following claim:

Seller's Name: EWIGS
Seller's Email: [protected]@hotmail.com
Seller's Transaction ID: 89814061C1835751U

Transaction Date: 13 Nov 2015
Transaction Amount: -94.00 GBP
Invoice ID: EWIGSUK00005298
Your Transaction ID: 8LC65450SU636070U
Case Number: PP-[protected]

Buyer's Transaction ID: 8LC65450SU636070U

The tracking information you provided was invalid, and we were unable to
confirm delivery of the item associated with this claim. As a result, the
case is now considered closed and we are unable to process a refund.

We encourage you to work directly with the seller to find a resolution.

I have checked with Royal mail Tracking and this is the status of the package.
Item: RU636249184GB
via International Signed Our international confirmation of delivery service
Status: It's on its way
Your item, posted on 19/01/16 with reference RU636249184GB has arrived in BEIJING CHINA and is being processed for delivery.

I have emailed ewigs but obviously they are ignoring my emails. What can I do, I cannot afford to lose £94 .

I purchased a wig for $125 from eWigs. The product I received was of a bad quality so I decided to return it in order to get a refund. I checked their return policy which stated that there are 30 days to return the item. I contacted eWigs customer support and attached some pictures. After I mentioned that I want to return the wig due to poor quality, I was offered $40 and advised to keep the wig. What a joke! Anyways, I sent the wig back. It was back in December and now all my attempts to contact someone from customer service lead me to nowhere. They ignore all my messages and looks like I will never receive my money back. eWigs is a complete scam, quality is bad, return policy is ridiculous and all the positive reviews are 100% fake.

Lost my hair after Chemotherapy and went online find ewigs and ordered by mistake 3 wigs that I picked and put in my cart in order to choose one of them, when I realized my mistake tried to find a number to call couldn't find any, I emailed them and it was passed the 12 hours policy they have so they would not let me cancel my order saying that they are custom human hair wigs and they are into production. I received my wigs 3 weeks later directly from China, they look nothing like the pictures or the color swatches and one of them you can tell is not finished because the lace sticks out of the hair and covers the whole forehead. I emailed them back explaining my disappointment and asking them to fix this unfortunate matter, NO response

05-06-2015
I orderd a lacefront wig on the 5th of june, and has you can see with the attached e-mails, nothing viable, I have since done my research on these sites! and all bad reviews and very upset people being ripped off for oh! God knows the amounts, The distress it caused me over a full weekend past is indiscribable, emotional upset has i sent for this wig because of my medical condition ie: loosing my hair. There are people out there with serious illnesses and don't know what i know now, still ordering from these companies, It has to stop! They fob you off when you seek their help has you can see.

Ordered a wig, from ewigs. Web site www.ewigsna.com that originally was supposed to be delivered within two to three business day. After numerous emails filled a compliant with paypal and like magic something was finally on its way. Go figure it wasn't the correct item. Contacted the the seller. "Martin carter. " definitely a fake name, said to ship it back to the supplier for a full refund plus the 50 that it would cost to return. To be sure there were no mistakes even cut out the original shipping label and taped it on to the package. After numerous attempts to get my money back without any reply contacted paypal once more. Go figure he has a whole different shipping address listed with them. The comp is a sham. A bunch of crooks! Be ware and don't purchase anything from these people unless you feeling like loosing money.