Power AirFryer
Reviews and Complaints

Mental is scratch off on the inside where I been cooking for years and now because I fallen sick along with the kids , I have concerning issues that your fryer is more the reason. We been consuming the toxins that seep into our food. Why haven't yoy hive any warnings to dispose this device as soon as you learned that it's toxic once it's starts deteriorating. My number is [protected] .my name is Eve Romano , I am 65. N been diagnosed with a terminal illness. This product is no longer in use once I learned of the defects. I hope to hear from your supervisor or anyone in the department that can professionally address this matter

this unit was a gift (x-mas 2022) it worked great until now. i0t won' heat up everything goes on but no heat, I expected this to last longer then 7 months (it's used everyday for cooking meals. I spoke to someone at customer services and I was given an e-mail address to send some pictures (the person the gifted it has no paperwork) thru e-mail.

my e-mail is [protected]@aol.com

my home address is:

9153 nightingale road

Weeki Wachee FL 34613

thank you for your attention

J.M.

Good afternoon,

I purchased my PowerXL AirFryer from Highstreet TV shopping channel on 04.01.22, it started to stop working if I opened the door midway through cooking, I contacted the sellers, they kindly replaced it 12.07.22 as it was still in warranty. The product will not start at all now. The power light is on but the control panel does not light up, highstreet tv has not offered me any options, just said it’s out of warranty.

It is a very product when it works. I would like a replacement. Is there anything you can do?

Thank you

Purchased through Amazon the grill didn’t come with it contacted Empower brands on approx 6-15 6 emails later wanted me to sent the whole unit back to Amazon and have them send another one with no guarantee the grill would be in there. Asked them why they just couldn’t send the grill instead of sending the whole unit back. They were unprofessional enough to quit responding. They also sent me a link where I could purchase something that should have been in the box.

The U connector broke while washing. We contacted customer service to replace & were told to order a replacement on 11/21/2022. Our order# 2150W202247144005. We have sent emails multiple times & told 3-4 weeks. It is now close to 7 months later & We still have not received the replacement part.

Here is the Order information:

We still have not received the replacement part:

Thank You For Your Order!

Your order number is 2150W202247144005

Your order date is 11/21/22

Dear Joseph,

We have received your order. It will be processed and shipped within 1 business day. Please review your order details below, the window for order changes is limited. Contact us if you need assistance.

You can check your order status and access the FedEx tracking information at www.tvcustomerinfo.com. Once your order ships, an order shipment confirmation email that includes your tracking number will be sent.

Below is a recap of your order information.

Thank you for your business,

The PowerXL Team

Product Qty Price

Dual Bsk AF U Chan Connect 10q 1 $14.99



Subtotal: $14.99

Discount: $0.00

P&H: $0.00

Tax $1.46

TOTAL: $16.45

Questions?

Live Chat:

Our customer care agents are available to chat at www.PowerXLProducts.com.

Mon-Fri: 9 a.m.-9 p.m., Sat.-Sun. 9 a.m.-5 p.m. ET

E-mail & Phone:

Email us: [protected]@tvcustomerinfo.com

Call us at [protected]

Mon- Fri: 9:00 a.m.- 8:00 p.m. ET

Sat- Sun: 9:00 a.m.- 5:00 p.m. ET

90-Day Money Back Guarantee:

Your order is covered by our 90-Day Money Back Guarantee (excludes processing and handling), which begins upon the receipt of your order.

If you have questions or concerns with your product go to www.tvcustomerinfo.com to find answers, if you can’t find what you need, email us at: [protected]@tvcustomerinfo.com.

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© 2022 Empower Brands, LLC

I purchased an air fryer new in box from my local bed bath beyond- since the store was closing it was final sale - we were told all manufacturers warranty are still in effect!

I contacted the company because numerous items were missing from the box.

The company told me to go buy the missing items myself then.

I told the company I shouldn’t have to purchase something that is supposed to be included in the box… They then told me it’s cost prohibitive to ship it outside of the USA and to contact the store I bought the item from….

I am appalled by the level of professionalism and refusal of the company to remedy an issue with their manufacturing /ensuring all items are in the package.

I called and was told to go to the website [protected]@spectrumbrands.com. I couldn't find any website like that. I have a power xl microwave, air fryer and bake. I put it on bake 1 time and my glass turntable broke! I have only had it for 6 months. I got it at Sam's club in Tucson, Az.in July. The serial number is 340845540160A241100006. I would appreciate a replacement glass turntable.

I have a power xl pro plus air fryer and my door handle broke off and I can't find a replacement handle anywhere from my research the handle breaking off seams to be a issue with my model and everyone else is having the same problem I am I would think with this being a issue a replacement handle would be available from the manufacturer can you tell what I need to do to receive a replacement handle thank you Ed Ramos

I purchased a Power XL Air Fryer and basically purchased a $180 toaster oven! EXTREMELY difficult to clean. Plus the numbers and letters around the dials are wiping off. In addition, the dials are very hard to grasp. Food does not cook as fast as they claim. I'm very disappointed in this product and would not recommend it to anyone.

I'm out the $180 which the 90 day money back guarantee has already expired. But it took longer than 90 days for the numbers/letters to rub off. I purchased this March 14, 2022. I've been busy working two jobs but wanted to write them a long time ago.

Very disappointed in this product.

This is the reply I received from Power XL this morning (Jan. 6, 2023) when I contacted them about the issues I have with their Air Fryer.

We are sorry to hear about the experience you had with our product. We can share few tips related to the issues that you are currently facing with this unit. As far as the markings on the control panel is concerned, you can replace the entire unit under your protection plan, once your unit is received back in our warehouse a brand new unit will be shipped out to you. You are responsible for the cost of returning the product.

As you mentioned that the knobs are difficult to turn, use a wide rubber band and wrap it around the knob. This will make it easier to grip and use. Only regular cleaning of the unit will prevent the grease/oil build up inside and on the accessories of the unit--:

Clean the appliance interior with only mild, nonabrasive soaps or detergents applied with a sponge or soft cloth. Rinse the inside of the appliance with a clean, moist cloth. To remove food stuck on accessories easily, soak the accessories in warm, soapy water before cleaning. The accessories are dishwasher safe, but hand-washing with warm water, a mild detergent, and a sponge or soft cloth is recommended.

If you wish to replace your unit --:

Pack the product carefully and include in the package a note with:

Your name

Mailing address

Phone number

Email address

Reason for the return

Order number (2150R-[protected])

Write the Replacement on the top or front of the package

Send the product to the following return address & please retain a copy of your return label so that you may track it's progress.

PowerXL Air Fryer Grill

Empower Brands, LLC

500 Returns Road

Wallingford, CT 06495

Reply to this email with tracking details, once your unit shows delivered to the above mentioned address. Creating a separate email may cause delays.

Thank you,

Customer Support

So i called today to find out why my food taste like burnt plastic and she has for the model number i gave it to her and then she said she don't know i said well as or somebody that does know because this is what customer services Is or She went through the spool about burning it off when you first get it and blah blah blah which i did and then had to repeat it to me again and then told me i was just complaining now and hung up on me

I purchased this last year from Kohl's. It has never worked well. It doesn't ever get up to temperature. I didn't open or use the product until a few months after purchase because we have a farm and I was just too busy. When I had finally set it up and used it the first time it took 45 minutes to air fry frozen french fries. Anything and everything I cook in it since then took longer than it would even take in a conventional oven. I now use it solely as a toaster because I threw ours away after buying this thinking it would replace it. Even toast takes about 20 minutes. It's quite ridiculous and I don't know what to do at this point.

It powers on fine but once you take the basket out, it doesn't turn itself back on. U have to reset the temp and time if you take item out to shake. It doesn't reset itself. Have tried multiple different times and does the same thing everytime. Want to use more often but it's a pain to have to constantly set the temp and time everytime you take the basket out if you want to shake item.

Dear:

You guys got the faulty Power AirFryer Oven. With the number received 2150T201836142291 dated 09/14/22, from my address:

LILIAN AGUETTE

1195 EAGLE POINTE DR

LAWRENCEVILLE GA 30044

Even we have not received a new oven that works well, for which the guarantee is paid. You still do not comply with the guarantee. We need the oven for which we pay. We are waiting for a month.

My air fryer turns itself on by itsself,it will turn off and it doesn't have any length of time to restart we normally unplug after use but I failed to and walked into kitchen and it was so hot I couldn't hardly touch. It's about 9 months old this shouldn't happen we are looking for reciept now to be exact, just found it and 4/27/2022 this is faulty and should be replaced.

I bought the 10 qt Power XL pro air fryer I loved it but now it doesn't heat up anymore really upset after 10 months of use and paid 200 for it and now it is broke I bought it from Seventhave.com on 09/17/2021 and I have bought a 7 qt as well and was thinking of buying the air fryer grill also

I've had one of your products that almost had my house on fire fire send it back to you they deemed it no they deemed it no good and was going to send me another 1 told me I had to pay shipping handle in front of the 1 which I find ridiculous then then try to downgrade me to power air fryer 10 qt which I don't want it looks a lot smaller than my 11 of your representatives was very nasty and told me she was the only 1 that I could talk to and anything other has to be emailed again ridiculous gillis Very disappointed in power air fryer I thought use would have had a better business. Order number [protected] The representatives Name was was Julian her number G53

My handle door is broken, and Im trying to get it.

Machine isnt that old was working great and one day the digital numbers you cant see so dont know what temperature your at and dont know the time to set stuff at and like I said it was working great dont know if heat or moisture or what happened to the digital numbers would like the company to send me a new one cause for what I spent it shouldn't have stopped working out of the blue and nope dont have reciept and its only about 3 weeks old

So you don't have a door replacement. What am I supposed to do about the problem I am having? Door handle got brittle after it melted and fell off. Now I can't open it. There is a replacement for the tray on the bottom where the heat caused the paint to chip and then turn rusty. If you didn't sell junk at an expensive price there wouldn't be problems. If I don't hear from you with a solution, I will contact the BBB and Consumer Reports Office. You have the photos. I have filed a complaint before but couldn't respond to your solution. If you need these photos again, ask and I will send them.