Power Home Remodeling
Reviews and Complaints

Had an employee come to the house for an estimate on new roof and gutters. He wanted to do a complete free inspection. I agreed and 2 hours later I had an estimate that I didn't really need for a new window and doors, but not the roof and gutter! He told me the roof estimate would be emailed to me the next day. A week later and at least 3 phone calls later, I find out that he never put in for the roof estimate. The person today said someone would have to come back out. I said no thank you! I wasted 2 hours, but I feel it could have been a lot more expensive if I would have chosen them for the job.

I had my front window of my house replaced by Power home remobdeling. The window consists of 3 sections. I reported to the companys warranty dept that the glass on the 3 sections were clouding up inside the window, back in May of 2022. Since then I have called then numerous times and I still get "Im on the list, they are backlogged". To this day, 11/23 they still cant give me a date for feplacement.

The sign on my door reads:

Line 1. NO SOLICITING

Line 2. PLEASE KNOCK

The individual(s) at my door can read because he opened the outer door and knocked on my door interior door.

When I opened the door and went out to meet your representative, one began explaining how a neighbors roof up the street had been replaced by your company. My roof looked like it might need replacing in two or three years and ... I cut him off. I pointed to my sign and read it for him...

I assume "No Soliciting" has no meaning to them.

Please inform your employees of the meaning of No Soliciting.

You probably should inform them of the penalty for repeatedly ignoring a No Soliciting Sign.

make decisions. They came to my door practically begging to get the job, so I cancelled my plans to be there for an estimate the next day. It’s basically like a harassment when they come to your door. The pitch took an hour,although I told the guy that I had a newborn. So I decided to cancel my plans. They harass you with phone calls to make sure the “man of the house” is home. So I finally picked up at 7 am, only to have them waist my time by telling me that the decision maker should be home. I am glad that I didn’t even have my husband accommodate his plans to be there because my neighbor’s roof looks like crap. I am glad I dodged that bullet.

A very bad start to our very expensive window installation. Power is more expensive than other quotes we had but we liked our initial sale team and felt it would be done well with quality products. When they came to do the final inspection, the quote went up $1000. I was not happy with this but ok, nothing was said that the quote we signed was open to change. Now we are on our second last minute notification that our project has been delayed. This is after we rearranged for the second time our entire schedule, greatly inconveniencing our work and losing income because of it. The take no ownership in the fact that they can't manage the Manufacturing process and that they do not know what day the windows will be done? If you can afford to guess when your house will be torn apart for 48 hours any week last minute then maybe they are not a bad company. For us this is unacceptable

6/2/21 I called Power Windows to complain about the seals on the upper half of my windows were broken. They agreed the windows are under warranty and will be replaced. It's two years and nothing has been done. I have spoken to them many times and get the same excuse-they are back ordered. Since then the seals on 11 other windows have broken. I keep being told the windows are back ordered 12-18 mos. This is not acceptable. Their windows are defective. I want all the windows they installed to be replaced.

I had this company install replacement windows. After a few years they ended up leaking. After many calls, I finally got someone to admit they installed ALL the windows incorrectly. They came out and took every wndow out and re-installed them. Another of couple of year later I had a seal broken on one of the double hung windows. I called the warranty department, because there is a lifetime warranty on the windows, to have it replaced, on NOVEMBER 23, 2021. At that time, I was told the window would take 10 months to come in. Someone came out on January 13, 2022 to look at it and, did in fact confirm the seal was broken. I was assured at that time the window had been ordered. I called back in November of 2022, to be told they are now 12 - 15 months out to get these. I told him it was already 12 months, and I would call back in February. I didn't. I JUST CALLED BACK, now being 17 months+, and STILL NO WINDOW. They have NO IDEA when the window will be in. Apparently, though, if I wanted all new windows installed, I could have that done immediately. I WANT MY WINDOW or I want to be compensated. This is the WORST company and the worst customer service EVER!

Good afternoon, I have spent thousands of dollars with your company and right now I am not happy with the service I have been receiving. I have had 3 doors and a window replaced. My issue is with the front door that had to be re-stained due to discoloration. The front door hardware and doorway was messed up with the stain and they were to replace it, but they did not have both parts. The next guy came out and replaced the top lock with the numbers and not the bottom because again he was not informed that both needed to be changed. He gave me 2 keys and now I have 3 sets of keys to 1 door and when they bring the bottom – more keys. I will have to get extra keys made because they only come with 2 keys. Had I known it was going to be this much trouble to re-stain a door, I may have made other decisions. I am totally discussed and disappointed with your company and the service I have been receiving for this issue. I just want this issue resolved.

Representative flipped out on me when he tried to upsell me. Came back after my husband left & tried to tell me they needed to charge me more for a mull piece. I told him no, as I had already agreed to pay more for additional work. He wrote up a contract that said there would be an additional charge for it & for any defective trim in the other set of windows. I said that I would pay for the wood replacement but not the mull piece & the language on the contract had to reflect it before I would sign. He flipped out & told me he couldn't do it. I told him I immediately wanted to cancel the project, as I didn't feel like I wanted to deal with them. 5 minutes later, the contract was changed. I immediately called power to report the incident & their rep told me it wasn't that big of a concern & tried to minimize it by saying he didn't know, that it was a weekend crew. I reminded him he was their rep & should be properly trained to know.

I contacted power windows and remodeling for warranty replacement windows in August 2021. As of today April 5, 2023 I have no windows replaced. I have contacted them numerous times and I keep getting the same answer. It’s the manufacturer and everything is on back order. In the contract that came with the windows that I purchased it says if a warranty replacement is not done within a reasonable amount of time I would get my money back. I’ve waited 20 months for these windows, and I still keep getting the same answer it’s the manufacturers problem they keep telling me a manager will get back to me and no one ever calls me back, they are not holding their end of the contract up to meet. It is a breach of contract. I believe they no longer deal with that manufacturer and they went with Pella and they refused to replace my windows with the new company that they’re using.

From February 2023 - March 2023, I had spoke with the interviewing team about my transition from military service to the civilian world. I talked with a man named Chuck who was my liaison for these interviews. After being told how much of an asset I would be, how much they’d love to have me on board. I was rescheduled, Chuck has ghosted me and not responded to any of my texts. I’d say it’s unprofessional of a company to lead-on a potential worker, especially under the image of helping veterans find work. These are major life decisions for me to make when it comes to where I live and work. This is extremely important to know where my future is headed. I wouldn’t recommend working for this company.

Contract 36-32570. We spent $15K on gutter replacement and windows. The windows were nice. I think they did a nice job with replacements and cleanup. No collateral damage which was a bonus. Then came the gutters, not so nice... There was a gap between the gutter backstop and the siding; which was blamed on the 20 year old siding. I was assured it was cosmetic only and would not pose a leak problem. Time will tell. The big problem is they failed to secure one of the soffits they replaced. I tried to get them back. Was told they came back but a squirrel dislodged the soffit again and that was now my problem and refused to come back to secure it better. Already paid them so now all I can do is write a bad review and climb a ladder to fix it myself (and hope to not die in the process) or hire someone else to finish their job. Both distasteful options. I don't have any specific advice for anyone. I think contractors hire sub-contractors and it’s a crapshoot if you get a good one or not.

We had both windows and siding replaced in 2013. We chose this company because of the outstanding job the sales team did with explaining how they stand behind the products and services 100%! The added value was the lifetime warranty that was included, it sold us.

The sale and installation went very. February of 2020 we noticed that our front window looked as if there was something growing in between the glass inside of the window. We called the number we were provided for the warranty to advise of the problem. During this call we were told that it is a KNOWN ISSUE with windows that were manufactured at this time. We asked if they could replace the front window and all the others since was a known issue. We were told at that time that they could only replace windows AS THEY GO BAD, not if they go bad! It was at this time we knew that we were sold a lie! Oh and it was going to take 12-14 MONTHS to manufacture the window, as they are made to order! Fast forward 2 years later and we have since had 2 other sashes replaced which DO NOT LOCK! They sent a repair guy out to see if I was locking them correctly.. really! We know how to lock windows! This was February 2022! Here we are February 2023 and nothing! I called today to only be told that the repair guy didn't put in the order to replace the unlocking windows, like he said he would and he can't either because he need it to be verified by yet ANOTHER REPAIR person. I have been fighting to get these windows fixed, still being told the same thing... They are behind. I have a "repair" man coming now on MAY 3,2023, mind you I called today... In addition, the 3 other windows that also need to be replaced can't be ordered because I can't read the numbers on the sticker that is on my windows from 2013! So I have to wait until May for the repair guy to confirm they are bad before they can be ordered.. and from May it will take 18-24 months before they come in.

I have made over 20 calls to this company trying to get this handled, wasted too much time! We have had sales guys walking around our neighborhood in the past asking about satisfaction, explained ALL THE ISSUES, assured they would investigate and call us when they got to the office... STILL waiting for those calls..

How is this company even in business! I asked if new customers had to wait 12/18 months for installation and was assured that they can install windows within 2/4 weeks! So why make those of us that trusted you and already spent money with your company wait!

I will be contacting the Better Business Bureau and Consumer Affairs Tuesday for guidance! This is out of control. I tried to be patient but come on, 3 years! I've explained that it's a safety issue not being able to lock my windows, still no rush! You better believe I will NEVER RECOMMEND THIS COMPANY TO ANYONE! Shady business practices!

Hi , I have been waiting and calling about my warranty windows which is 7 saches. Everyone I talk with says they are being processed. But no one can Give a specific date or say I will get a call . I am understanding that , BUT it has been 17 months. Which I feel the Company Should be able to contact the manufacturer it get real answers. I ordered brand new windows with this company at the same time and they came in about 8 weeks. Meghan has emailed me and sounds frustrated and now doesn’t email back or She’s not available . Please help me by reaching out to the manufacturer. I feel like I’m getting the run around and I can’t even Enjoy my Big bay window because I can’t See out of it! [protected]. Sue Hale. 219 Lenni rd Media Pa

My widows' gases have all leaked out and I have been waiting over a year 12/21 for replacements and still no timeline as to when they will be in. First told 6 months then 12 to 14 months since the time you reported it, and they don't even carry these windows anymore!

I decided to have my vinyl siding done in June 2022 after I was promise that the siding would not melt! They swore it would not happen promised with this new siding it would not happen the old vinyl siding melted due to the sun well under my kitchen window where the old siding melted guess what it melted in less than 3 months! And is getting worst, that was reported in September 2022 and no one can come till March 2023! It looks like I had a fire under my kitchen window!