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I had to warranty the transmission we bought for my sons truck. We took the shop to one of their certified mechanics and returned the damaged tranny. once they received the tranny, they said it would take up to 90 days for my warranty refund to be sent out. Well we are at 4 months and I keep getting the runaround with the same lady that answers the phone. I have emailed and filed a complain with BBB The owner is EDMUND P. SYMONDS, II and this is what I believe to be his personal cellphone 240.216.0063. but he did not answer, left a message but still have gotten no return phone call. DO NOT USE THIS COMPANY
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Powertrain Products really knows how to drag things out. You’ve put in the effort, even tracking down the owner's number — impressive detective work. Four months for a refund is beyond the pale. Sounds like anyone else should steer clear unless they enjoy endless waiting games.