Premier Cancun Vacations’s earns a 1.6-star rating from 26 reviews, showing that the majority of travelers are dissatisfied with vacation packages.
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cancun premier vacations refused to refund my money
Cancun Premier Vacations refused to refund my money. I am very upset with them because the information I was provided during my initial conversation was false. Upon attempting to recover the money I gave them for a travel package to the Laguna Suites Golf & Spa, I was put on hold several times while a taped portion of my conversation was reviewed. The associate I spoke with declared that I was not in a position to have my money refunded. During my first conversation, I was given a seemingly harmless and very enticing sales pitch on resorts in Cancun, local attractions and a huge discount on accommodations at one of four travel destinations. During the conversation, I asked the salesperson SEVERAL times if the deal I was offered was or was like a 'time share, ' or if there were any strings or conditions attached. I was promptly told 'no' each time. The purpose of this vacation according to the salesperson was for the promotional opening of a new resort. I had been 'selected' from a pool of persons who had recently made travel arrangements. The salesperson went to great lengths to put me at ease, such as providing me with their full name, employee number, and work extension. Lulled into a false sense of assurance, I was directed to a second salesperson who recorded our conversation and asked for my information. Upon contacting Cancun Premier Vacations to make reservations at the Laguna Suites Golf and Spa, I was informed that I would have to attend a 60 to 90 minute presentation during the first morning of my visit. Shocked, I immediately called back to try tro contact the person that initially told me about this package. Despite being given a work extension to call for the first salesperson, each time I called Cancun Premier Vacations I was presented with a voice prompt that asked for me to enter my party's extension, if known. I have attempted to do this several times, only to wait until someone else from the company picks up the phone. I was told that my tape had to be reviewed and that a salesperson would be in contact with me very shortly. Since the first set of phone calls, I have had to initiate conversations on my own with Cancun Premier Vacations. I have spoken to several people except for the very first individual who presented me with the vacation package. The taped conversation was played back for me to listen; during one part of the tape the second sales agent asks if I agree to attend a 60 to 90 minute presentation. On a second part of the tape, the salesperson asks if I agree to all of the Terms and Conditions as outlined in the sales pitch. In BOTH instances, I respond to the salesperson with a QUESTION about the travel voucher that was to be included in the package. I did NOT give my consent in the form of a simple 'yes' or other agreement to either of the two questions. Under NO circumstances was my consent ever given to attend a 'meeting, ' 'gathering, ' 'presentation, ' or otherwise during any part of my upcoming trip! During a recent call to Cancun Premier Vacations, and after being put on hold for close to an hour I was told that my voucher was non-refundable as was stated during the taped conversation. I courteously but firmly rejected their position as I had in no way, at any time during the conversation given my consent to any of the other Terms and Conditions of the Contract, most importantly the 60-to-90 minute presentation. I will be canceling my reservation to stay at Laguna Suites Golf and Spa, and I will no doubt be told that my money is non-refundable for that portion either. I'm the first person to stand up and speak highly of an individual or company in the event that mistakes or omissions are made but which are then quickly resolved. At this time, I cannot under any circumstances offer this sentiment towards Cancun Premier Vacations. I am left feeling cold, bitter, alone and disgusted for allowing myself to get duped into what is now a big mistake. PLEASE, at this time I urge everyone who reads this to avoid any and all communication with Cancun Premier Vacations and their parent corporation The Sunset Group. Unless of course you are in my situation and are seeking what is rightfully yours.
marketing phone scam
Premier Cancun Vacations. Complete Scam.
I got an automated call claiming I'd won a free vacation and was transferred to an agent. At the end of a forty minute conversation I was conned out of $600.
When I made reservations to follow up on this "deal" I was then informed there would be a $200 reservation fee.
I was put under the false impression that the vacation package was an all inclusive one. This was clarified for me when I attempted the reservation. All this extra cost would've added up to another $500 per person so I asked for my money back.
They made me sign and fax a disclaimer and I got half my money back.
I can't believe I fell for this ###.
I have also paid for this although I made sure that it was an all inclusive which cost me an extra $50. I was under the impression that my flight was paid for going to Cancun and when it come to pay for this all I told them no cause my flight wasnt included. So they told me they would throw in another deal, which when I received my package its not in there. I havent tried booking the vacation yet and hope that I do not have to pay another $200 reservation fees as that is crap and should be told to you when you are purchasing the "deal"! I will let you know how things turn out when I go to booking the trip.
Thank you for taking the time to write your comments. We appreciate all customer feedback since it provides us an opportunity for improvement. We regret hearing your experience with our company was not a pleasant one. Please feel free to contact us at sales@premiercancunvacations.com for more information.
Kind Regards
Premier Cancun Vacations
Quality Assurance
Doubtful information & positioning/marketing
Similar complaint than Jeff. The company called my home phone to inform me that I had been selected and won 100, 000 Aeroplan* points for a vacation, to accept dial "1" and transfert to receptionist who ask me to confirm that I was over the age of 18 and had a valid credit card to check in to a resort (this is where I started to get suspicious!). I wa...
Read full review of Premier Cancun Vacations and 17 commentstelemarketing scam
Nov. 27 morning (Strangely on my birthday) got this phone call saying I won a unique deal in cancun for 1 week. My boyfriend being naive and unaware of those terrible scam agreed the contract and we paid up to 600$ before we actually got on internet and found out how bad this deal was! We are not going to spend double money on the worst motel and vacation thats for sure! Everything from them was lies and such a companie cant be trustable. All they are is rip off, a time money and peace of mind trap for their own profit. This is so frustrating! All we want its to get refund and this telemarketting travel agency companie put down for good!
We are probably not the only in this situation. If youre living through such a bad time and know how to get further to get our money back and complaints more visible please contact me. I dont want those criminals to go on with this, this is illegal and should criminally judge!
S. J.
Common hes not the only one, everybody does mistakes and i agree thats a stupid one, but those fu*** should be put down, why can they keep doing that anyways!
False Advertisement
The information the reps tell you on the original phone call is not true. We were under the impression our purchase of the smart circle card from Sams club included food and drinks. Now, two weeks from traveling we are told the package we have does not include food and drinks. I do not trust this company and will not invest in the property due to the misleading information given.
The complaint has been investigated and resolved to the customer’s satisfaction.
I want EVERYONE out there that this company uses TELEMARKETING COMPANIES out there to call you. If you ask where they got your number, they hang up on you and an automated voice comes on and says you are taken off the list or you have been put on the DO NOT CALL LIST.
To date I have been put on the "DO NOT CALL LIST" 12 times on my home phone and 3 times on my personal cell. I find it particularly rude that they will not take the 2 seconds to speak with you BUT if you say you are over the age of consent THEY certainly will take the time to speak to you to sell you something. SERVICE means just that SERVICE to the CUSTOMER. This company will never get my business and if I receive one more unsolicited call legal action will be taken. And for all those who are having the same problem...there is a process called "Class Action Law Suite".
I am sorry for my manner of speaking but this is enough now.
Are there any news station and/or lawyers willing to take down this company? There has been hundreds if not thousands of victims complained about this company and how they keep falsely advertising their product. This needs to be stopped.
me too. Another big loser with Premier Cancun Vacations. Promised all inclusive by 1st representative, then they only started recording with another another rep with additional info. Did they falsely use the name “Walmart’ when they said you ‘won’ this? If you know you are going to lose your MONEY anyway – just book the hotel anyway and don’t show up. it’s paid for and hopefully they lose any other bookings. complain to better business bureau, advise all you friends to record all their conversations-not just what they want, let your local paper know about this scam, see if credit card company protects you from a non-service or fraud as this is.
Agree. I have requested that they put my home phone number on their DO NOT CALL LIST. In fact, asked them to put our number on the DO NOT CALL FOREVER AND EVER LIST and they still keep on calling. I've blocked a couple of their numbers already and they use different numbers to get through.
How do we stop them? They are so annoying!
Premier Cancun Vacations. Complete Scam.
I got an automated call claiming I'd won a free vacation and was transferred to an agent. At the end of a forty minute conversation I was conned out of $600.
When I made reservations to follow up on this "deal" I was then informed there would be a $200 reservation fee.
I was put under the false impression that the vacation package was an all inclusive one. This was clarified for me when I attempted the reservation. All this extra cost would've added up to another $500 per person so I asked for my money back.
They made me sign and fax a disclaimer and I got half my money back.
I can't believe I fell for this [censor].
Smart Circle is a sneaky company ! When I purchased the Cancun certificate/ card for the 5 day, 4 night vacation the representative assured me it was an all inclusive package; therefore including unlimited beverage and food.
I purchased the card for $250.00 to now find out it went down to $49.00. In addition to that, the food and beverages are not included with the card. It is $792 total for two people... Are they freaking serious or simply delusional!
I hope there company stops tricking consumers in their advertisement.
These scammers call us at least once a week, despite numerous requests to be removed from their solicitation list.
Thank you for taking the time to write your comments. We appreciate this site as it gives us the opportunity to improve our services. We apologize for any inconvenience you may have had as a result of a misunderstanding with our travel certificate. On the fourth line of the terms of participation it states that this package is accommodations only. The travel certificate which you have purchased is all inclusive optional therefore allowing our guests to customize their vacation as they choose. An all inclusive upgrade is available for you upon reservation.
Should you have any further questions or comments please do not hesitate to contact me at sales@sunsetworld.net for more information.
Sincerely,
Premier Cancun Vacations
Quality Assurance
false information & false positioning/marketing
http://premiercancunvacations.com/ The company called my cell phone to inform me that I have been selected and won a vacation. I was transferred to Fernando to review the details of the "special offer" and basically you are offering a pre-paid vacation. I had to confirm that I was over the age of 18 and had a credit card to check in to a resort. In the...
Read full review of Premier Cancun Vacations and 42 commentsPremier Cancun Vacations Reviews 0
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Premier Cancun Vacations phone numbers1800 985 1691800 985 169Click up if you have successfully reached Premier Cancun Vacations by calling 1800 985 169 phone number 1 1 users reported that they have successfully reached Premier Cancun Vacations by calling 1800 985 169 phone number Click down if you have unsuccessfully reached Premier Cancun Vacations by calling 1800 985 169 phone number 0 0 users reported that they have UNsuccessfully reached Premier Cancun Vacations by calling 1800 985 169 phone number100%Confidence scoreAustralia, Premier Vacations CS1800 985 1901800 985 190Click up if you have successfully reached Premier Cancun Vacations by calling 1800 985 190 phone number 1 1 users reported that they have successfully reached Premier Cancun Vacations by calling 1800 985 190 phone number Click down if you have unsuccessfully reached Premier Cancun Vacations by calling 1800 985 190 phone number 0 0 users reported that they have UNsuccessfully reached Premier Cancun Vacations by 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Premier Cancun Vacations emailswebmaster@premiercancunvacations.com10%Confidence score: 10%it
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Premier Cancun Vacations addressBlvd Kukulkán km 7.5 Plaza La Hacienda, L 35, Q. Roo, Cancun, 77500, Mexico
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They are also affiliated with Go Cancun. During the recording, they claim to be Go Cancun. However, when I received the confirmation email, it is from Premier Cancun Vacation. I am also trying to get my refund. I have already filed a dispute with my credit card company. Did anyone have any success?
I got scam too . I would like my money back too I bought mine just before Christmas of 2016, the Salesmen making sound so wonderful., also through Priemier Cancun, anyone knows how to get are money back, please contack me Audrey Strodtman [protected]
Pls. Let me know if you get your money back because I want to get my money back too,
Totally agree with the complaint above, I'm in a similar situation. They're telling lies and stealing people's hard earned money. I think I'm going to get my lawyer involved cause they're ripping too many people off and getting away with it. I'm very disturbed by such dishonesty.
It's such a shame that these crooks are taking advantage of vacationers. Same happened to me in Playa del Carmen. but this timeshare by Royal Elite/Sandos. We attended the presentations just to get the freebies, , after 4 hours, we started to get a little frustrated, we just wanted to go out of there, we didn't care about the free gifts anymore, the swore the product they were selling wasn't a timeshare, but pretty damn sure it was. NEVER again, I feel sorry for the people who end up falling for the Royal Elite Timeshare trap. Beware of timeshare scams in Mexico! this is a forum with more mexican timeshare scam victims
http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/
We appreciate this site as it offers us additional feedback from customers which provide us an opportunity for improvement. We regret hearing there was a misunderstanding regarding your travel package. Some of our travel packages are subsidized by our marketing company and include a tour of our residence club. These tours are fun and informative and allow you to preview the amenities you will have available during your stay. We ask that you contact our Quality Assurance department at qualityassurance@sunsetworld.net in order to reach a solution.
Wow, do you have some large ones saying that all of us are wrong when we have so obviously been ripped off by your establishment. You have destroyed my family' vacation which was very hard earned. My daughter will not get to go on a family vacation with us which makes us have zero familyvacations together ever. But, I'm sure your company or whatever you are does not give a rat's [censored] because you have the $978 I worked hard for taking care of my patients. At least I know that my patients were taken care of. You cannot say that about your customers because I am one of the numerous ones you forgot about.
I am in a similar situation. I contacted my credit card company and they told me to send them an email and cancel within 5 business days as in Mexican law you have this time to reconsider your decision. I sent the cancel email and have now almost a month later received an email from Premier saying this is non-refundable. I now need to contact my credit card company again.