Pro Direct Sport’s earns a 1.0-star rating from 45 reviews, showing that the majority of sports enthusiasts are dissatisfied with gear and apparel.
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The seller delivered bad-quality shoes and refused to change them
I ordered sneakers from the website www.prodirectrunning.com. I was really disappointed in the services, ‘coz they delivered bad-quality sneakers. They torn after couple of weeks, but the seller of course refused to change them and told that it was only my fault. Don’t buy scam from them and post comments. So be careful if you use this website or leave comments if you have horrible experience with this seller.
Still no money back
I bought from the website www.prodirectsoccer.com, but it was real scam. I placed the order and the seller charged me within couple of minutes. Also I received the confirmation info and receipt, but only after 10 days it turned out that my order was out of stock. The seller didn’t want to return the order and offered me other stuff, but I refused and asked to provide money back, but I still haven’t received my money.
This company is very poorly run and you may lose your money
This company is very poorly run and you may lose your money (and your temper!) doing business with them. I wish I had read the reviews before placing my order with pro direct soccer! I only started to read the reviews after I they had already screwed up my order. On their website, it states that overnight delivery orders must be placed before 1pm Pacific Standard Time. I placed my order on Thursday at 9am PST and paid for overnight delivery as I absolutely needed it by Friday. Needless to say, this did not happen, and my order which is a birthday gift is now weeks late. I emailed their customer service and who knows if I will ever receive a response.
Beware- If you are a US customer, there is no US customer service number so you either have to pay for an overseas call to the UK or suck it up and realize that you have made a poor decision if you have ordered from prodirect soccer.
They are useless, unhelpful and currently owe me money
I ordered soccer boots on 24 November for a Christmas present. They arrived in Australia on 9 December but as Prodirect had addressed the package incorrectly, I dod not manage to track them down until 4 January - too late for Christmas. As such I sent the boots back... that was 6 weeks ago and Prodirect are claiming that they have not received them. The boots + postage cost $100, I spent at least $30 talking long distance to a customer service department that seem to go out of they way to be unhelpful and then a further $40 returning the boots. I would never use this company again, they are useless, unhelpful and currently owe me money.
Totally appalling customer service
I ordered a pair of junior goalkeeper gloves but when they arrived they were not as described on their website. I returned for a refund and asked for my return postage to be refunded as I would not have ordered the item if it had been described correctly. It took them 11 days to reply to my email asking for the return postage and they claimed that they had refunded the postage at the same time as the gloves. But they had not. I replied back and asked for the transaction number so that I could query with my credit card company, however, this was two weeks ago and they still have not replied to my email and have not refunded the postage as they said that they had done. Totally appalling customer service.
Disgrace, failed to deliver kit after waiting for 6 weeks, then part refunded the order with no reason.
Still outstanding over £300.
under 7 team has NO kit.
Royal Mail have failed to deliver Pro Direct Sport have failed to respond. Shocking customer service. £120 on boots that haven’t arrived.
i have had my football boots for only a couple of months and 2 of my plastic studs( firm ground boots) have fallen off and are lost on a football pitch and this shouldn’t happen
26/07/18
Rafael Vicente
I made an order of a adidas boots on the 26th and I made the payment and until today I still have not got any information if the order was made if there was a problem, I tried to contact pro direct in any way but no response give Order # 3419770
Pro Direct Sport Reviews 0
If you represent Pro Direct Sport, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Yes, Pro Direct Sport is a legitimate online store that sells sports gear, clothing, and accessories from various well-known brands.
Pro Direct Sport offers authentic products from reputable brands, ensuring that customers receive high-quality, reliable items.
It's essential to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with Pro Direct Sport.
Yes, Pro Direct Sport sells genuine branded products from popular sports brands like Nike, Adidas, Puma, and others.
Pro Direct Sport may offer competitive pricing on various products. However, it's crucial to compare prices across multiple platforms before making a purchase.
Pro Direct Sport uses encryption and secure payment processing methods to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Pro Direct Sport has a return and exchange policy that allows customers to return or exchange items within a specified period. Be sure to review the policy before making a purchase.
Delivery times for Pro Direct Sport may vary depending on the destination and shipping method chosen. Check their website for up-to-date information on shipping times.
Yes, Pro Direct Sport offers international shipping to various countries. Be sure to review their shipping policy for details on international deliveries.
Be aware of any additional fees, such as taxes or shipping charges, when shopping on Pro Direct Sport. Review the terms and conditions before placing an order.
Pro Direct Sport may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
Pro Direct Sport aims to provide accurate product descriptions and images, but it's essential to verify the details with the official brand websites or other reputable sources.
Pro Direct Sport offers customer support through email and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Pro Direct Sport offers a wide range of sports gear, clothing, and accessories, covering various sports like soccer, rugby, running, and more.
As of now, Pro Direct Sport does not have a dedicated mobile app, but their website is mobile-friendly, allowing users to browse and shop using their smartphones or tablets.
Yes, Pro Direct Sport provides tracking information for orders, allowing customers to monitor the progress of their shipment.
Pro Direct Sport uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Pro Direct Sport strives to provide accurate sizing information for their products. However, it's essential to consult size charts, read customer reviews, and verify sizing information with the official brand websites or other reputable sources to ensure a proper fit.
Pro Direct Sport does not explicitly mention a price match guarantee on their website. It's recommended to contact their customer service for any inquiries regarding price matching.
Order cancellation or modification policies may vary on Pro Direct Sport. It's crucial to review their terms and conditions or contact customer support for specific details regarding order cancellations or modifications.
Overview of Pro Direct Sport complaint handling
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Pro Direct Sport Contacts
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Pro Direct Sport phone numbers+44 371 423 2020+44 371 423 2020Click up if you have successfully reached Pro Direct Sport by calling +44 371 423 2020 phone number 12 12 users reported that they have successfully reached Pro Direct Sport by calling +44 371 423 2020 phone number Click down if you have unsuccessfully reached Pro Direct Sport by calling +44 371 423 2020 phone number 8 8 users reported that they have UNsuccessfully reached Pro Direct Sport by calling +44 371 423 2020 phone number
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Pro Direct Sport emailscustomerservices@prodirectsoccer.com100%Confidence score: 100%Support
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Pro Direct Sport addressBridge House, Parkhill Road, Torquay, England, Devon, TQ12AL, United Kingdom
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Pro Direct Sport social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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