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Procter & Gamble Complaints 365

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K
4:51 pm EDT

Procter & Gamble Little Friskies canned cat food

October 26, 2022

I recently purchased two boxes of Purim’s Friskies OceanDelight canned cat food, which I have used for years. The most recently purchased boxes contained crushed, dented, destroyed cans. The boxes were not damaged, but after feeding my cats a few times, I discovered the damaged cans in the center of the box. A photo of some of the damaged items will be attached.

Desired outcome: Please replace six damaged, unusable cans. My cats like the salmon pate best.

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4:04 pm EDT
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Procter & Gamble Ultra downy april fresh fabric softener

I have a bottle of downey april fresh fabric softner that I just opened up. I shook it good before I opened the bottle. It is so thick that you cannot shake it out of the bottle, it has an almost curddled consistency, I tried to dissolve a tablespoon in hot water to see if I could get it thinned enough to put in the washing machine. It was waxy and did not dissolve. Can fabric softner go bad? I needed some that day so I purchased a new bottle and it was more liquid and did a good jobe dissloving in the rinse water. The upc number is [protected].

Desired outcome: refund or replace it with another item since i just repurchased a bottle of downey. also answer the question does downey have a shelf life where it will go bad?

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8:01 pm EDT
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Procter & Gamble Downy ultra free and gentle 77 oz

I bought this because I always use downey and it cost a little more but wanted to try it, well to my surprise I have a washer with a tray that pulls our and I put my Tide in one side and the fabric softner in the other so I don't miss using my softner, well this one I mentioned about for some reason (this is the second time) it's happened the softner doesn't dispence into the rinse cycle, I had a washer man come out to check if their was anything wrong with the dispenser and he said no it was the fabric softner my other Downey works fine and I have almost a full bottle I'm trying to use and another in my laundry storage and Kroger's won't take it back because I don't have a receipt even though I shop their ever week, I guess rules are rules

So I was wondering should I delute it with water and see if that helps it work if not I'm out about 14.00 dollars

Desired outcome: Refund

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10:14 am EDT

Procter & Gamble Oral b manual toothbrush

For the past 6 months the bristles in these toothbrushes now fall out and into your mouth while brushing. They actually poke into the gumline and cause bleeding. Why are you cheapening your product. Reading your website you are supposedly "waste" conscious. So, your goal should be to stop filling our landfills with inferior products. Protect your customers from harm. Imagine swallowing a bristle - they are very sharp. Very disappointed in a product I have used for years

Desired outcome: Stop changing your products, making them inferior, in order to increase your profits.

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11:28 am EDT
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Procter & Gamble Swiffer Wet Jet

Sept 23, 2022 I am unable to get a sound out of my Swiffer Wetjet (it does not spray), despite changing the batteries (this is the model with 2 batteries and I changed the batteries twice trying to resolve this problem) and after watching youtube videos, attempting to remove the motor cover to check for rust, which was impossible to remove the screws. This Swiffer is less than 6 months old and I have not had this problem when purchased and I have had other previous Swiffers that lasted years. At this point, I'm doubtful on buying a new Swiffer for fear that the same problem will occur.

Desired outcome: I would 1) Like to know if/how there is a way to repair on my own without removing the screws, 2) If this is a reoccurring problem, I wish to have a refund.

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Thenuts
Huntington Beach, US
Oct 21, 2022 9:19 pm EDT
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I have purchased two of the swifter wet jet and replace the batteries clean the sprayer, and still doesn’t spray the light light up but doesn’t spray and no sound coming from the motor I also would like a refund or a replacement that last!

Thanks Donna Beasley

T
T
Thenuts
Huntington Beach, US
Oct 21, 2022 9:17 pm EDT
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I too have had the same issues with two of them!

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5:02 am EDT
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Procter & Gamble Pods

Maybe it is possible after buying a box with pods to sell a bag with pods. Maybe some more to give clients the feeling it's worth it. Just to make the plastic soup too big. The problem is world wide too big to avoid. To achieve all this, you have to make commercials. So that people all over the world understand what this means. I hope you will do this. Just to savs the world.

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3:59 pm EDT

Procter & Gamble Toothpaste and deoderant

I purchased Crest Pro Health and Old Spice Game day. The toothpaste busted out the sides but I am trying to use as much as I can so not to waste it. The Old Spice deodorant the turn knob broke and so I have to use it to push up the stick as I go. This is the 3rd one that this has happened to me on. Just thought I would pass along that your manufacturing system is not seeming to be up to par.

Desired outcome: Just to let you know about the production falling down if others have experienced same.

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3:27 pm EDT

Procter & Gamble TIDE 20 PAC P0DS in a plastic bag

My biggest irritation is the "cheap" zipper to reseal the bag. Once inside the bag it smelled wonderful but it was because one of the pods had leaked all over the bag. So I had to store it in a real "zip-lock" bag that works.

Women esp, today need products to work as advertised. I have yet to find a zip lock made cheaply that lasts more than a few times. Your product did not even work for me from the first.

So I will have to go back to the heavier plastic containers which take up more room in storage.

It would be greatly appreciated if you could make a zip lock bag that actually works without needing supernatural strength or a college degree to figure out what the instructions genuinely are to make it work.

Desired outcome: I truly hope that the reseal idea is made better. Easy from the beginning to open and close, w/o a soapy mess on the inside.

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5:47 pm EDT
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Procter & Gamble Old Spice Fresh deodorant

Have been using Old Spice deodorant for years. Current type is Fresh, High Endurance. The latest two pack has caused underarm rash. Had to quit using those two packs. New packs do not cause the rash. Numbers on the pack are 2134TNW2. Cost of the two pack was about $5 but I no longer have the Walmart receipt. Thank you.

Gene Angelcyk

9041 Avalon Avenue

Englewood, Florida 34224

[protected]@verizon.net

[protected]

Desired outcome: Replace this two pack or refund cost.

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B
7:17 am EDT

Procter & Gamble Allways pantie liners

I have been using these pantie liners for years.

Why on earth have you changed the peel off back to cover the whole of the liner instead of leaving a space to take hold of to peel off.

if this going to be permanent, you have lost me as a customer, and probably

100's more.

Please explain why you have done this. My email address is barbara.[protected]@btinternet.com

Barbara.

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7:38 pm EDT

Procter & Gamble Febreeze air, April fresh downy scent.

On 9/3/2022 I went to my neighborhood Winn Dixie store to purchase the febreeze air scent. It wasn't until I got home and noticed the container was not full.

I have pictures to prove the spray bottle was half empty. Why wasn't this a full bottle I paid $3.29 retail abd I am not satisfied with this product. I feel like I was ripped off with this product.

Desired outcome: Please send me a full bottle or refund my $3.29 for this half used product. My receipt and a picture of the half full bottle is attached.

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1:10 am EDT
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Procter & Gamble Dawn advanced dishwashing liquid

Hi. We bought this from Costco in Nanaimo, BC, Canada about a month ago (July/2022).

The regular dishwasher liquid we normally use wasn't in stock at Costco so we innocently bought this. It was standing stacked up in the vicinity .

When we ran the dishwasher we were shocked that there were huge amounts of suds streaming out of our dishwasher and all over the kitchen! We have a double (2 drawer) expensive unit. And the suds are throughout both drawers!

Nothing-when we bought it- on the packaging said anything about not using this in our expensive Kitchenaid dishwasher. Finally after looking closely at the bottle, on the back in very small letters it says 'not to be used in dishwashers!'* A person almost needs a magnifying glass to read this caption.

The warning should say that this is a DISH SOAP. NOT a dishwashing LIQUID!

We feel misled and victimized .

We can't be the only customers having this problem!

*The manufacturer should make AN EFFORT TO PUT THIS WARNING IN BIG VISIBLE LETTERS ON THE FRONT OF THE BOTTLE SO THAT PEOPLE CAN SEE IT WHEN THEY BUY THE PRODUCT!

We now have a massive problem cleaning up our kitchen AND NOW OUR EXPENSIVE DISHWASHER DOES NOT WORK!

Desired outcome: Address this problem . How do get our dishwasher working again?!!What about our costs if/when we need to call a plumber to get it working again??

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8:35 pm EDT

Procter & Gamble Gilette Endurance Cool Wave Clear Gel Deodorant

I bought a six pack of this deodorant because it works and I like it. Got through the first three and opened the fourth one to find that it had turned to liquid, as had the last two. I could understand this if I had stored them in a very warm location but they've never been outside my home which is almost always 75 degrees throughout.

Not a big bragging point for this product. I would never buy more than one at any given point knowing what is likely to happen to this product.

Richard Riddle

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10:27 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Procter & Gamble AA batteries leaked in smoke/co alarm.

I opened a complaint with Duracell since their AA batteries leaked in my smoke/co alarm (000814976A). They responded with a list of questions which I promptly answered.

What retailer did you buy them from?

I don't know for sure probably Wallmart.

When did I purchase them?

I don't know for sure but we bought them for the smoke alarm and they have been in for around 8 months.

Where do we store our batteries?

We have a drawer in the living room desk.

What is the packaging code on the back of the battery package?

We no longer have the package.

Where was the device being stored?

I wasn't it was a smoke alarm mounted on the bedroom ceiling

How old is the device?

Not sure what this has to do with it but I sent them that (not in front of me right now).

Does the device still work after being cleaned?

Yes but again it is a damaged smoke alarm and lives should not be trusted with it!

How much would it cost to replace the device?

Again I don't have it front of me but I sent the price to them. Just under $50.00 I think.

I was also able to send the the code off the battery and the use by date ( 2027).

Their next email instructed me to clean the corrosion with vinegar or lemon juice or boric acid solutions. I started to do this when I realized the batteries in the smoke alarm are mounted over the circuit board and the board may be corroded where you can't see. While the smoke alarm may work now , would you trust your life to a damaged smoke alarm?

The above response was in my inbox today 8/16/2022).

I feel I am being quite reasonable asking you to replace the smoke alarm and a package of batteries.

We used to always buy your batteries because we could depend on them, so I am not only disappointed in your product but also your attempt to give me the run around by suggesting I should simply clean the corrosion from a damaged smoke alarm!

Desired outcome: Again I think I am being quite reasonable asking you to replace my smoke alarm and maybe a package of batteries.

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Resolved

Duracell came through by sending me a check to cover the purchase of a new smoke alarm with a like model. THANK YOU!

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3:18 pm EDT

Procter & Gamble Secret oh balancing minerals 48 HR. Clear gel

I purchased the rose scented secret ph balanced 48 hr. Clear gel! I love it except for one issue.The turn dial that pushes the gel up for use...doesn't work.I have to squeeze very hard and hold it ,to get any up for use.The dial spins but doesn't do a thing! I just wanted to bring it to your attention in case others complain.I bought it at the Wal-Mart in Coffeyville,Ks. Here is the information on the container : 2093INJ2 exp 03/2024

Desired outcome: replace

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10:03 am EDT
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Procter & Gamble Fairy Non Bio Pods XXL Pack 54 Washes

This is the first time I have purchase these as I normally use the Fairy Washing Powder. I do not think I will be purchasing these again.

On taking a pod from the packet it has felt slimy. On getting further into the packet I have now realised why, after removing the majority of the pods and placing them in a new container, 9 of the pods are unuseable. There is liquid at the bottom of the bag. Two pods were almost empty and 5 pods were attached to each other, two pods at the bottom looked ok until i picked them out and they too then proceeded to leak.

The 5 that were attached appeared to have the seams attached. On trying to separate them, again they leaked. This is a 6th of the packet that has been unusable and possibly more looking at the amount of liquid in the bottom of the bag.

I read the instructions before use and have followed them exactly, I have taken care not to remove a pod with wet hands. This does not account for the 5 appearing to be seamed together.

The batch number for your reference in the event that this is a machine malfuntion is [protected]:08 UF1:KJ71-DOF8-X005-U98T

I have taken photos if you require the evidence.

Desired outcome: Taking account of the cost and my living alone I would like a refund or at leas a voucher to purchase another product (maybe the same to see if this has been a one off).

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B
Bobi Parker/Sanders
US
Sep 11, 2022 3:33 pm EDT

I too had problems with Tide pods leaking and making a mess on the inside. For me the zipper bag would not zip either.

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3:15 pm EDT
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Procter & Gamble Bounty Paper Towel

From when it was First created Decades ago, Bounty Paper Towel is Now...

Less Absorbent.

NOT Stronger or Strongest.

Horrible when Picking Up Spills.

It Streaks now.

It's a Horrible Paper Towel now, to where No Name Brands actually perform Better!

Consumers are NOT getting what P&G Bounty IMPLIES, therefore it's IMPLIED WARRANTY!

Hmmm, Lawsuit?

Desired outcome: Bounty Paper Towel is NO LONGER STRONG & ABSORBENT as before!P&G needs to STOP with the LIES before someone files an IMPLIED WARRANTY Lawsuit!Or... P&G needs to go Back to Making the ORIGINAL Bounty Paper Towel that was once Truly Amazing!!

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8:26 am EDT

Procter & Gamble Fairy Original liquid

We have used this product of your for years without complaint. But our latest purchase is not satisfactory - it takes 7 0r 8 drops to clean off greasy residue from plates, whereas previously 3 or 4 drops would suffice. The new label on the label says "washes up X2 more" but this is not borne out by the contents'

performance. Has the amount of detergent been reduced? Please explain the discrepancy.

Desired outcome: Explanation

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8:24 am EDT
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Procter & Gamble Faulty product

Hello,

I purchased some Fairy non bio capsules the other day and I was so excited to use them. I had heard such good reviews about them

And how they leave your clothes smelling fresh.

Sadly, I have had the opposite experience. I’m not sure whether it is a faulty batch but sadly, the tablets that I used left my clothes smelling like onions! I thought it might have been a one

Off but it wasn’t, most of the package have smelt like this. I purchased them from my local coop and I

Did try to return it to them but they said they could not refund me the £6 I paid and I would have to contact your head office. So this is what I am doing!

Please can you advise about how I can get a replacement pack as I would love to try them still.

Many thank

Lisa

Desired outcome: A replacement productOr voucher to buy another pack.

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5:23 pm EDT

Procter & Gamble Downy Fabric Softner

I try to keep a jug of Downy on back stock, so I do not have to go to the store during wash time. I added water top no avail, so I tried.

However, upon opening this jug it came out thicker than hardened jello. In fact, I had to throw it away as it was going to stop up the dispenser in my washer.

It is 4.88 Liter with the b/c of [protected] 1.

Jug bottom 4B 179A0018A

Desired outcome: At $14.95, refund or replaceIn the event you do not have my address it is: Frank W Lamarre, 439 Winding Oak Lane, Longwood FL 32750-3247Email: [protected]@embarqmail.com

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Overview of Procter & Gamble complaint handling

Procter & Gamble reviews first appeared on Complaints Board on Dec 3, 2007. The latest review Crest 3d white classic vivid 6 teeth whitener was posted on Oct 25, 2024. The latest complaint AA batteries leaked in smoke/co alarm. was resolved on Aug 16, 2022. Procter & Gamble has an average consumer rating of 1 stars from 369 reviews. Procter & Gamble has resolved 18 complaints.
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    14%
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    India
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    100%
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    100%
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    40%
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    Singapore
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    South Korea
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    100%
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    Thailand
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    100%
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    UAE
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    Vietnam
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    Central America (Guatemala
    More phone numbers
  3. Procter & Gamble address
    One Procter & Gamble Plaza, Cincinnati, Ohio, 45202, United States
  4. Procter & Gamble social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 25, 2024
Procter & Gamble Category
Procter & Gamble is ranked 2 among 335 companies in the Beauty and Well-being category

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