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Had trouble paying bill online..via electronic bank transfer..Bank says no request for payment was made by Progress Energy.. was charged a fee, and told that they would no longer accept any payments from me, except by cash, certified check or money order..I've been with this company for over 20 years..this is the first time this has occured..Customer Service reps have been extremely rude and unhelpful..I guess sinc this is a necessary service, and only they can supply it to me..that they can treat me with any disrespect that they want to..they must feel good having this much power over someone's life..Shame on them...
The complaint has been investigated and resolved to the customer’s satisfaction.
![American Electric Power Company [AEP]](/images/business/48-48/105598/american-electric-power-company-aep.png){kind=small}
NO.NO.NO. You have a Managing probing, if you had used the 750 million on under ground you would not have spend as much. In areas where are no trees you would have only rutine protection.
As another poster submitted. Power constantly goes out on clear days. Worse power service I've encountered. Almost 3rd worldish. Had Tampa Electric TECO before this. Vastly superior
The resolution excuse is 'equipment problem' Maybe it would be a good idea to upgrade to newer equipment and stop bandaiding the old.
Live in the Crystal River area
I pay my Bill online. Western unión and the compact dont acredit my pay
I will pay charge fee and late fee for the negligent company in the month .of July and august 2019.
Tree limbs cut at the road and right at the entrance to my property. Everything left on the ground. It's been four days . All the tree debris, bark, sticks are all over the pavement. I checked the Duke site. This isn't standard trimming procedures. They are to clean up the area when finished.
Here is a vedio of a driver cutting me off and slowing down on purpose on 1/10/2020 SR 441 Mt Dora check time stamp 09:54, can not believe the smarts or lack of this driver. TAG #64892. I called local phone # and complained. If no one gets in touch with me about this, I might post it on the internet.
There are arrows pointed at a generator in my yard. It is where arrows have been spray painted in my yard. The arrows are on the pavement and grass, by duke. There were new markers added. The new markers are different colors on top of the grass and yard.
Every little storm they got to turn my power off it's getting annoying this company is ridiculous.
We have been experiencing frequent power outages in my area.
Outage 7/24 5pm restored 2am
Outage 7/27 10:45am estimated time to be restored 7pm.
I have medication and food that is going to be ruined because of the power outages.
Each time the reason for the outage has been trees on the power line.
This is unacceptable!
I posted a while ago my phone did not pick up what I said so the pole and power line depreciate my property
Also Duke power is holding me up for planting a pecan Orchard and a lot that was purchased by me I would greatly appreciate Duke power getting in touch with me as soon as possible thank you
You have a crew that ran a trench witch over my yard with tracks. They ripped up my lawn. Duke Energy better repair my yard or you will find yourself in one hell of a [censored]ing lawsuit. This is [censored].
Duke energy blocked my driveway to trim trees, ok that's fine, but they also left all the tree trimmings in my yard. They need to get someone out to my property to clean this mess up