PSI Services
Reviews and Complaints

I am filing a complaint in regards with the CKA exam I took Oct 7, 2022. I was seated for the exam at 8:00 pm est and upon verification by the proctor based on the PSI required verification protocols. The exam was released. I was forced to not be able to use an external monitor that was connected to my laptop which diminished my ability to view the lab environment fully. The vdi was the size of a birthday card and went off the screen of my laptop. Additionally, the questions widget took up 1/3 of the screen. I addressed this with the proctor only to be told, I could contact PSI Support about the issue. Next as I'm trying to work thru this process and continue. I noticed there was no scratch pad to copy commands to for editing. Then moving forward as I was working through questions starting at question 7 or 8 the use-context that was required to perform the lab indicated that the use-context wasn't available. so I couldn't address the lab or the question on the exam, which I again brought to the proctors attention. But got the same response. Contact PSI Support. And lastly, the exam was canceled by PSI indicating that I was in violation because I was chewing gum. How does that even matter when I'm in my home taking the exam? I wasn't popping the gum and didn't have water to drink because I didn't want to have to go thru all the back and forth with the proctor about a bottle of water in the testing environment. So they canceled the exam which was already broken at the 1.5 mark in the exam and shut me out. This was ridiculous to say the least. All the studying to take this exam went for nothing. I'm really disappointed by the way that the test is proctored and the lack of support from the supporters...wink..wink..

Hi,

I am complaining about the proctor that was on the watch for my exams. This is absolutely ridiculous that this person had to type every minute while i was trying to do my exams.

This incessant communication breaks my flow, and it is very annoying.

I would want someone to go look into my CKAD exam recording and advise according. I know i will get a re-write but this is ridiculous.

Examiner name: Oyebanji O. IKUYINMINU

I am a student that did the national instruments Certified LabVIEW developer exam.

At approximately, 2hr 45 minutes I was disconnected from the virtual server and had to log back in again. The support helped me reconnect and I completed the four hour exam.

On 9 September, I received feedback from National Instruments and a failing grade. The feedback indicated that whole swathes of my exam were missing as the feedback indicated I had not done various section which I had done.

I suspect the work from 2hr 45minutes (i.e. the partially complete exam) was submitted and not the complete exam and decided to contact psiexam as instructed by National Instruments.

I emailed psiexam on the 8 September and got no response.

I phoned on 9 September and was told I would be contacted within five business days and got no follow up.

I phoned on 19 September and was told I would be contacted that day and got no follow up call.

It is now 21 September and I don't know if my issue has been investigated at all.

I assume it is very easy to determine if the correct exam was sent, i.e. look at the timestamp on submission.

I drove over an hour to a PSI testing location in Fredericksburg, Va on 09/06 to take my 10:00 am scheduled exam which was $200. I have used this location before in the past so I didn't think I would have any issues. Not to mention I received a confirmation email from them that Saturday confirming the date and time. Once I made it to the location 30 minutes prior to my test, I noticed a few others were walking away from the building and there was a paper taped to the door. It clearly stated "We are in the process of changing locations. Please contact your exam client to reschedule your exam at our new location". I was completely disgusted and upset. Why wasn't I notified? Why was it even possible to choose this location as an option to take my exam if they weren't open? I spoke to a representative and explained everything to her. She also confirmed this "client" did not communicate with them either. She saw NOTHING in the notes. This is highly unprofessional and I have not received any correspondence related to this incident to make things right. I was only able to get someone to help reschedule my exam, but she lacked any sympathy to my situation. I drove an hour just to turn back around and go home. This is bad business and it's very disheartening to know we couldn't get an email or phone call letting us know we could not take our test here!

I’m a candidate trying to get my sales person real estate exam in MA. On the PSI website special accommodation is offered for interpreter. I have tried numerous times to request this special accommodation that the board of realtors suggested I can get from PSI. After 2 years of trying, and getting to dead ends, then getting my hopes up that the company has changed, I still get nowhere with them. Their call center is not in the US and their answers are not based on the information they offer. I’m surprised the board of realtors or the organization that gave them the license to do the exams did not shut them down yet. They are the source of frustration and false information. All I want is for them to be shut down.

I am a licensed real estate salesperson in MD and emailed to inquire about how to receive reciprocity to only take the state portion of the DC real estate salesperson exam. The email i received told me to call in to do this. I called in and was told I still had to register online for the national and to call back to get it switched to only the state portion. I did that to then call back and be told they have to refund me for the national and book over the phone for the state. This is an inconvenience for me because I now have to wait for the refund to rebook my appointment and who knows if the time I want to book will even be available when the refund comes.

I took the ga real estate sales person test twice. Missed the first test by 7 points on June 27. Took it again on July 2 and missed it by one point. I sent the first test in with my dd-214 and a copy of my service connected disability rating of 10% over night with usps and they sent a notice of deliver on July 1,2022. I sent my second test in also which showed delivery on July 7, 2022. I called a week later to see if they received it. Had to call 3 times just to get someone to understand what I was asking. All I got was the same scripted answer, 8 to 10 weeks. After making more call someone told me they have received my paperwork and it will 8 to 10 weeks. We'll on the Friday of the 8th week I called and and finally got to a supervisor and they said they will contact ghat department that does veterans points and they will get back to me. We'll on the next Monday I got an email asking me to sent my paperwork to them via email that they can't locate my paperwork. This really pissed me off. This shows me that psi really don't care about veterans it's all about making money by forcing you to take there test over and over. I called the georgia real estate commission to complain and they said it seems to be an ongoing problem with psi. I was told that this was not a problem untill psi took over amp. Grec says the have constant co.plaints about psi and there handling of things and that I'm not the only veteran with these type of comaints.

I scheduled a Certifified Paralegal Exam after paying $275.00 to the National Assoc. of Legal Assistants (NALA), and an Exam Fee of $60. I scheduled my exam on August 30, 2022 at 3pm.

I was working on my laptop before accessing the PSI website. My Laptop was in perfect working order. When I tried to login, I couldn't find the accurate login and contacted PSI. A Rep demanded Remote Access to my laptop in order to "show me" where the Login was, because the page with my exam info was RED and said I was not authorized. The Rep insisted I was not authorized to take the exam. I explained and read my confirmation ticket multiple times to the male Rep. I did not want to give him Remote Access to my laptop because I did not trust him. He REFUSED to instruct me where to find my correct exam page. It was not in the "Manage" area, where it was supposed to be.

Since he refused to tell me where the login was, I gave him Remote Access to my computer. After a long while, and his changing settings, he told me he was "Now going to transfer me to tech support so that they can assist me with my login." WTF! I asked him why he didn't just do that in the first place, since he was NOT the person to assist me! There was NO REASON to DEMAND REMOTE ACCESS to my laptop! I was transferred to tech support and a female Rep stayed on for the entire 2+ hours to help me. She also added my exam information that had not been there before. She instructed me to not only "turn off" and "close" various programs, but she had me "delete" them. She instructed me to also "end" so multiple programs, other than just the Google Chrome & other non-essentail programs.

The laptop was working when I logged into the Proctor, however, the Proctor insisted they could not "see" various parts of my desk and so many other things. Then they insisted they couldn't see anything. They demanded I remove the camera from my monitor, although I insisted it was not on a long extension. They refused to allow me to just show them a mirror image on my cellphone so that they could see everything. Their BS caused the camera to get damaged! I took my son's computer where he was previously doing homework. It's a Brand new computer. The Proctor kept closing their "chat" and then saying they got "disconnected" which was total [censored]. They used up almost 3 hours, and went passed my exam time!

I contacted NALA, crying, and told them what happened. I was told that they would create another exam ticket and send to me. I never received it, and the PSI account did not have my new exam. It only had "Not Authorized to Test".

I KNOW PSI's reason for sabotaging my exam was so that I missed the cut-off for scheduling with no sitting fee. This is PSI's way of forcing testing candidates to pay them an additional fee, because I am unable to schedule before September 1, 2022, when they start charging sitting fees again.

In closing, it takes me approximately one (1) hour to draft a Complaint and file it in court. That's what I am doing now. This is clearly a scheme to defraud candidates.

I booked my exam to do a Jira exam. It was from 2 pm to 5 pm; at 1:45 pm I logged in and passed all the requirements checks provided by the PSI centre, but there wasn't any requirement about having a high-end webcam, so my proctor can verify my ID. It took over 2.5h for the examiner to be able to confirm my id, something a simple digital copy to be sent before the start of the exam will be more efficient than trying to check the id over the webcam (I did my visa documentation sending digital copies of my documents, and I reckon visa is a far way more important documentation than a Jira exam.) I have asked the proctor to reschedule my exam since I would not be able to perform my test (like any parent, I need to get my kid from child care), I have sent an email to customer support, and after 13 days, two weeks, they still have not any answer for me. My company keep asking me about the exam, but I will not pay for another fee until this issue is resolved (or not).

I’ve been waiting since I posted this message to get an email or phone call from either BBB or PSI and I never received non. How can PSI write that something is resolved the next day of me filling my complaint with out even speaking to me. Today is Aug 19, 2022 I been waiting for 3 months never heard from them. Am still waiting for my refund for their employee sabotaging my test. This issue is not resolved I haven’t spoken to no one and I still haven’t received any refund and I am about to file a complaint with the Commissioner of Ga and see if they can investigate this employees.

I'd like to share my experience with PSI today. I was scheduled to take a post-licensing real estate course exam, and the assigned proctor specifically informed me that the use of calculators was allowed. I didn't really need a calculator for this exam given its nature, but there was a question on tax proration, which was pretty straightforward. I pulled up a calculator to calculate the proration, but as soon as I did that a message popped up that my session was terminated due to the use of a calculator. Needless to say, this was beyond unacceptable and VERY frustrating. I called the exam provider and they resent the eligibility confirmation to PSI. However, with PSI it was a totally different experience - they wouldn't allow me to resume my exam and moreover, they requested I wait until an investigation is completed. My course expires early next week and I simply cannot wait for the 5 business days they requested. This is absolutely the WORST experience I've ever had with a proctored exam. At one point during the test, the proctor even paused my screen for a minute and apologized for it, which was very distracting.

I NEVER received any warning messages about the use of the calculator. Again, the use of a calculator was ALLOWED on the exam and CONFIRMED by the proctor. I was kicked out for NO REASON and this resulted in my time and effort being WASTED. I was almost done with the exam when this took place.

This is absolutely the WORST of the WORST experience I've ever had and nobody would even apologize for it. I'd NEVER use a proctored exam again - my provider doesn't provide an option to take an in-person test, therefore, I'm forced to take the exam with a proctor. I took the exam today 8/17/22 and it was scheduled for 5pm. I really need this exam nailed ASAP and despite the test provider giving them a green light, the PSI team won't let me schedule a new one - UNACCEPTABLE!

My name is Kori Mendes, I am a woman and I got my menstrual cycle in the middle of my exam, I had no choice but to get up and use the bathroom, I waited as long as I could and was already on my exam for almost 3 hours. I was gone for maybe a minute and came back to get kicked out. I understand you don’t want people cheating but this is ridiculous. I would have no time to cheat just from using the bathroom and am being watched the whole time. I can’t believe I have to reschedule and re pay for another exam on top of taking time off of work to already do this one. This policy you have of not be able to be allowed to use the bathroom is inhumane and ridiculous, I have never been in a test not been able to use the bathroom. I am so disappointed and so frustrated with this company.

One of the staff (black middle age women wearing glasses, sitting to the rightmost side) did not allow me to take the test. She asked me to read the "regulation" on her computer screen (in a way like testing an idiot) before she made her point that I cannot use a temporary driver license. (The other PSI test center had no problem with it. Anyway, you have your "regulation" and strictly stick to it I cannot fight against.)

Alright I'll have my wife bring my passport to me. But she said:" you cannot exceed 15 min grace period, not even 1 minutes. "

It almost made me give up taking this test.

Luckily, my wife reminded me NCARB regulation says maximum 30 min late is allowed. And thank god she delivered the passport to me fairly quick and only passed 20+ minutes. I showed the NCARB exam guideline to her. And she she still tried to call her supervisor to prove she's right.

But finally, she let me in(I don't know if she managed to call her supervisor since I'm outside waiting for my passport).

Everyone should follow the rule, but this person just enjoys seeing how your face looks like when her most minor "rule" can ruin your weeks and months of effort's preparation.

PSI Examination Technical support did not help me at all. What they did do was help me loose my job. This meant so much to me, my bread and butter gone and this was nothing but a joke to them. I lost money, time and my job. I tried to take my exam and never ever received so many technical issues when testing. I couldn't ask for a refund because I had to get this done ASAP for my job. Online proctors was not helpful at all. 30 minutes to hours before getting my test. I checked my computer for all compatibilities and everything checked out perfectly, perfectly for the test. When it was time to launch for the test it would not let me. All my coworkers used their work laptops and passed with no issues. Stressed and epic failure after epic failure after epic failure for me.

Time is of the essence. Scheduled exam on July 7th at 5:30. Decided to use a proctor this time and take the test at work. 4pm my computer was compatible and checked out perfectly. i was ready confidence and all. 5:30p no exam launched. No proctor. The site they sent me to there was no exam. I called no one is helping. Now anxiety has built up because I need this test for my job, my real estate leasing license is a must. Its now 6:00p and my coworker leaves at 6. He's trying to help me out while telling me how it wasn't this hard when he had to get his license everything flowed. We finally get Tech Support who couldn't help us but immediately wanted to give me a ticket number. We explained how important this is and that my job is on the line. We need a supervisor. Never got a supervisor but someone who still couldn't launch the test to me. I spoke to Robin Mamgalinoa(he stated that was his name), we wanted an email, he gave us, [protected]@psionline.com and a phone number [protected] ext 7040 and our ticket number. I had to ask him to waive the fee being this was not on me he said yes it was waived. The next time I scheduled my leasing exam it was as if it was a target on my back. It was nothing but hell and tears for me. One point away or two points away from passing. What? How? Especially when I am very much prepared. Oh My Goodness they make it challenging for you. I just want to take my Illinois Leasing License Test honestly, stress free, confidently, prayerfully that's it that's all. Why all this extra that you put me through unnecessarily. They told me that my work computer was not compatible and I couldn't use it, oh the guy couldn't tell me that when we spoke with him. As soon as he linked in to the computer now I cant use it. Finally got a computer they said my ID was an issue. Got that taken care of only for IT to send me another link to get into my computer.

They are laughing and talking in the background. He's has to be sitting next to the proctor or maybe he was the proctor all I know is that from 12noon to maybe 4:00pm it was hell for me on wheels. To finally take the exam and fail one point away. 36 - 37. So much confusion. I decided to go to a site maybe things will be different and not wanting to deal with them. I went to Royal Testing Center in Midlothian Illinois an hour early my test is at 12noon. Its 12 and she is calls me to the desk. She ask if I closed out my other test. I said excuse me. She stated they told her to ask if I closed out the last test I took. Ummm, how on earth am I suppose to do that? I paid to take this test. I never had to close out any test before I take it. She shows me the document she has and it was a note on there to ask if I closed out the test before I take it. Why would the tester close out their test? I paid for this test and when I paid there was no red flag. Now I'm confused, she's confused. She says lets just go to the testing room and log you in and if the test comes up your fine. Well sure enough the test came up and I was able to take the test. When I was done the lady looked at me, I said are you okay? She had this bewildered look. She never answered me. She got up slowly looked at me again and went to print out my documents. I asked if she was okay again but only to hand me my things and quietly say good luck ma'am! The looked to me was like I passed and the score was magically changed to fail. 7/12/22 my score was 36 passing is 37. 7/13/22 I lost my job. When I tell you that this has been hard for me because I really loved my job and very passionate about what I do. I study and my family and coworkers supported me. My supervisor was very very supportive. To have to leave my place of employment because I need my leasing license and PSI made it impossible hurts more than anything. The fact that it took me almost a month to type this and I have one more test to take. Mannn this hurts. They have their jobs. They are getting there checks while destroying lives.

I took the CCRN on 7/26 that was proctored by PSI and the experience was horrible, to say the least. After completing the room scan and all the other security measures, I was cleared and a proctor signed on. The proctor told me that this exam allowed me to have a pen/pencil and paper and instructed me to show them the front and back. I took this exam prior to this date at a testing center and was told that I was not allowed to have those items. I told the instructor this and they told me to get a pen and paper. I complied. They wished me luck and allowed me to start the exam. 30 minutes in, they stopped the exam and demanded to see my desk I showed them my desk and they told me to remove the paper and pen. The same pen and paper that they instructed me to get! I immediately asked for a new proctor because this proctor clearly did not know how to proctor this exam. I was told I couldn't change proctors mid-exam. They asked to see my desk and saw that I had a cup of pens, gum, and a mouse pad (all things that they should have seen in the initial video). They told me to remove those items and I complied. Then they asked to see 2 360s, under my desk, my floor, and my ceiling. All the while my precious exam time is running. I was completely frustrated and demanded to be allowed to start my exam. I alternated between typing and audibly speaking to the proctor since my mic was on for the exam. They finally let me start my exam. My exam was stopped again because their software heard a pen scratching. The sound that they heard was my mouse scratching on the desk since they instructed me to remove the mousepad. I was allowed to resume the exam. 10 minutes into the restart, I was flagged for '"looking away from the screen" even though I wasn't. I was told that if it happened 2 more times, my test would be ended. Within 30 minutes, my test was ended! I immediately called customer service and explained everything hoping that there would be a resolution. After waiting 3-5 business days for them to conduct their investigation, I called back only to be told that their proctor said that I was whispering/mumbling (untrue!), I had things on my desk (they were not items that could have given me an unfair advantage), and I looked away from the screen multiple times (untrue). They didn't review the chat history at all and only took the word of their proctor. I would never use this service again and will be taking my complaint to the AACN. The proctoring service was awful and my experience with customer service was worse. I obviously disputed their claims but was told that I had no recourse. I now have to retake the exam. This time I'll go to a testing center where human beings can make rational judgments.

I am trying to schedule an appointment to take the AAMA (CMA) exam. I received the approval email last week that I can schedule the appointment. I scheduled an appointment the same day (last week) that I received the email. But then I cancelled the appointment. Ever since the night I cancelled, I have been getting the run around about rescheduling. Somebody needs to help me! I am beyond frustrated. I have just completed my program recently and my pinning was last week.

After spending so much time with customer service before my set exam date of 07/27 just to make sure that my computer is compatible. Called to asked customer service that when we were testing the computer the web would not launch and she stated because we have to wait on the of the exam. on the day of the exam Iam trying to launch the exam and it would not launch. We have to call tech support and talking to tech support few minutes before the exam to fix computer issue is nerve wracking. The amount of stress that you have to go through before taking an exam is unacceptable. My exam was not released. Tech support and customer service are very difficult to understand. They are like robot reading of the script and unable to address a lot of my concern. Tech support and customer service is outsourced to Philippines

After trying for an hour trying to please the proctor and videoing literally everything, including my ears at their request, it became impossible to proceed. Asked politely to take it at a testing center and got a vague response like "ok". Then nothing but more requests to re video everything over and over. Finally just closed it. Waited a couple of hours then tried to schedule at a center online. Everything leads to a dead end. They don't even show my history of the test attempt that just happened. I got two friends who have professional occupations to try to navigate their website. None of us could do it. Over the last several months we have taken many tests with other services and navigated dozens of company websites with no issue. Just trying to find a contact number took forever only to be told they don't respond on weekends. Just at a total dead end. Can't schedule, can't reschedule, can't ask questions. It's really sad that a company is this far behind in technology. I'm sure I will get the same response I see on here, "send us an email". Back in time 20 years. It's just sad.

I took the Washington State Managing Broker Exam on May 25th and after the test, the two PSI attendees could not give me a score as they said their system was corrupted. They called the PSI head office and no further instructions. It is now the 17th of July and I have yet to hear from PSI after countless calls (at least 6 inquiries with a PSI representative promising to escalate my situation for resolution). I have been told I will receive a letter in the mail, nothing has been received to date. In two of my inquiries, the PSI rep claimed that I was not there to take the test. I WAS. I was at station 2, completed the test within the 2.5 hours given. I signed in, signed out, went to the rest room twice (signed in and signed out each time). So what is the resolve PSI? My career can't be on hold! I have also filed a complaint with our Department of Licensing. Jeff Dickinson

I have emailed psiexams on multiple occasions about this but no one ever responds. I cannot get ahold of anyone over the phone to troubleshoot my issue. I have signed up and passed exams in the last year, but when I went to log back in to schedule another exam, I was told the account does not exist. I do not understand how this happens. When I call their customer support line, it says they changed the numbers and directed me to their website which gives me customer service lines for each state, but I need to speak with someone who works for all of PSI to correct the larger issue of the account disappearing.