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Public Storage review: Price gouging

T
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2:06 pm EDT
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I've had my unit for six months now and have been on auto-pay since opening the account. Today I found my rate had gone up, from $267 mo. to $333, almost 25%! When I called to ask if I had been over-charged, I was informed that (naturally) it's in the contract that PS has the right to increase their rates at their discretion. While I'm not arguing a rate increase (I would have expected and can accept a 5%-10% increase), I take extreme exception to the amount! That's GOUGING for the sake of simply being able to, knowing the tenant has spent A LOT of money moving their stuff in, and have no other recourse than to take the increase, or spend A LOT of money to move out and go elsewhere! Their feeble excuse is "It's not us, it's Corporate" -- and that excuse came from someone AT corporate! They also acknowledged that they weren't able to send an email of the impending increase (their servers were down that day?), but did send a postcard to the address I NO LONGER LIVE AT, which is WHY my stuff is in your STORAGE UNIT! DUH! When I called to discuss the rate increase in such a short time (6 months), I was told they could "request" a discount, but it would only be for $30, good towards 3 months rental, and (since I've already paid for Aug/Sept), it would not go into effect until Oct/Nov! WTF? So, yeah, I'll be moving and I'll make sure I pass along this unethical practice to as many as I possibly can!

Desired outcome: No rate increase for AT LEAST a year, and then a FAIR increase!

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    701 Western Avenue, Glendale, California, 91201, United States
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    Dec 17, 2024
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Public Storage Category
Public Storage is ranked 7 among 374 companies in the Residential Rentals category