Public Storage
Reviews and Complaints

I reserved a unit on 9/16/2022 at 1795 Cobb Parkway a couple weeks before my move for a 9/26 move-in. I had originally planned to move on Monday, Sept 26, but had to push this to Sept 27 due to movers availability. When i rented the unit, i was charged the first month rent of $227.19. When i arrived at the unit on moving day the facility was old and run down and the unit i was assigned had a hole in the back. I had chosen a non-climate controlled unit but expected a more secure space for my belongings. I spoke to the manager at the front and let her know that i didnt want to move into the unit but all she did was refund me $21.19 for the lock that was included in the original charge and said that i would need to contact customer service for a refund. I rented a climate controlled unit a mile away from Public Storage thinking this would be an easy discussion with customer service to get the refund on the first unit since i was renting a more expensive unit instead. Speaking to customer service is very frustrating as they refuse to help. I was told since i had passed the 1st day of the rental period (i decided not to move-in on day 2) that I would need to pay the full months rent on the unit i didnt move into. I was so frustrated with the agent and his inability to help that i decided i would do a disputed against my credit card charge. The charge was removed from my mastercard but now have the balance back on my public storage account and being contacted by collections for the amount. I have recently moved out of the climate controlled unit that i moved into that day. I have one more unit will family belongings that i need to close out and avoid doing business with public storage in the future.

Following up with my other unit exactly 7 days after I parked the trailer, I found my space empty.

Contacted the office and then contacted the police.

Gave a description of the trailer, PD called back and told me the trailer had been reported for 5 days as abandoned in an affluent neighborhood and tagged for towing.

I arrived on site and found everything inside was stolen. Sand Rail, New Onan generator, tools, air compressor, pop-up tent, etc.

PS employee very unprofessional yelling "I dont care" regarding my issue and requesting camera footage.

Can't trust anything PS!

After working in the public and military arena of storage facility rentals I felt it necessary to report an incident which happened recently.

We were moving a roommate, Mr. Nils Haugland, out of Public Storage - the rate had been unevenly raised through the time he was there and even though the advertised price for the 10x20 unit was listed as $167. His rate, paid on October 1, 2022 was $391.00 - he received an email on the 31st of October 2022 saying "You're all moved out and settled up. We appreciate you making your final payment on Space 5693. There's nothing else due at this time. Balance due: $0. On November 2nd, 2022, he received an email saying he had a balance due after moving out of $462 for rent. So - an increase of $71 in one month? Rip off! Did I mention that this business (Public Storage) is listed under: Select Storage.com [protected] 10x20 space $178.; U.S. Self Storage [protected]-10x20 space - $167, Public Storage [protected] 10x20 - $178.. Places Radar: [protected]* 10 x 20 No price, US Self Storage [protected] 10x12 $167, US Storage Search: [protected] 10x12 $179., Rent Cafe: [protected] 10x12 $268- $271, Public Storage [protected] 10z20 $167, US Storage Units: [protected], 10x12 - no price. Storage.com [protected], 10x12 $178., US Self Storage.com (no phone number) 10x12 $167., Public Storage [protected] 10x12, no price. The way the increases in rent is handled is very suspicious - I would think that parent company would like to know what is going on. Shady practices

The plethora of phone numbers and the inconsistencies in rental rates is very unsettling. We received an email on October 31, 2022 at 6:27 pm - Subject: Move-out receipt. Account Number [protected], space Number: 5693, space size 10x20. Total due: $0"Thanks for storing with us" - our roommate moved out of there because pricing increases. From his October 1, 2022 payment of $391 to a notice that his increase would be over 400 (a second letter on November 2nd, 2022 declared he owed $462 + $75 for a chair left behind (it was supposed to be picked up) An increase of $71 - no charge for insurance.

I am writing because I have seen employees in corporate storage places skim off the top by repricing, always getting caught because the increase was not across the board. It is a usual practice of the price listed on new units would be commensurate with the cost of the current units whose rates had risen, is it not? You might want to have someone look into this Public Storage place - it is on 1950 NE Riddell, Bremerton, Washington [protected].

I have a unit at 28600 Grand River Ave, Farmington Hills, Mi. unit # 3014.

I went to my unit today and the door to my unit was bent , like someone used a crowbar and bent the door frame completely off the track. you don't even need a key to open the door.

No one was in the office as usual, so I called the office manager 2 times. Both calls before 3:30 pm it is now 4"15pm and still no call back from Public Storage Office personnel.

I would like for the door to be fix, or please moved me to another unit. What I found strange is that no other unit near 3014 was disturb. Just mine ?

This was the second time I have visit my unit since I moved in Sept 2022.

contact me at [protected] Yolanda Hurston.

I vacated my storage on 9-30-22. I called the property manager when I was done and told her that I was out. She said she'd send me an e-mail confirming same. I never got the e-mail so I called on 10-2-22 and again stated that I was vacated and got an e mail that my payment was late. She said she would vacate me in the system. I said ok. On Friday 10-7-22 I received a call from the property manager and right after got a message from the district manager that I had to remove whatever was left in there. I went there 10-8-22 and my code was locked and there was no manager at the property. I left messages for both property manager and Dist manager and property manager called back and said I had to pay 493.00 before they would let me in and everything that was left had to moved out that day. I asked why I was being charged when she told me twice everything was fine. I don't believe I should be have to pay anything and would like my money refunded because I was told twice everything was fine. I asked prop manager why I had to pay for a full month she said they only pro rate when moving in. I have been with your company for over 20 yrrs. I can't believe you would treat your customers this way. Pleas get back to me asap.

Denied entry to unit during a total repaint of the all the units. Unsafe practices by painters resulting in reschedule of vacating unit. Asked store manager if I could have 2 more days since I could not retrieve my articles safely during last two days of month. She said she could not. District manager fails to return calls. So left with suing them in a class action lawsuit to get any resolution to the matter.

My name is Jared Dickson. I went into a location in Georgia to open a new storage unit. I came to realize that it was put in as a transfer that I did not request. Therefore, causing the payments to be wrong. I opened a brand-new unit for the promotion of $1 for the first month and $89 going forward. That was not the case. The unit was transferred from Eboni Dickson. I did not request this. And I was also told that in order to transfer a unit both parties needed to be present, and this was also not the case. I do not want to lose what I have in storage because of a mistake made by employees. Please give me or Eboni Dickson a call to get this corrected as soon as possible and I am willing to make whatever payment is right. Please Please Please reach out to me as soon as possible. I have been trying for months to get this corrected and no one is able to help me.

My phone number is [protected] and email is mrdickson.[protected]@gmail.com

Eboni Dickson's number is [protected] and her email is [protected]@gmail.com

[ One ] 223 unit is terribly difficult to open , 28 percent increase on rent at 223 unit , possible flood at unit , unnecessary e-mails , tring to ask me things I never asked for , you need a bigger unit, did you want move your items moved , want tp pay us now , phone number a run around , finding a agent to talk to like a easter egg hunt . This and more all in two omnths , any more good news from Public Storage , just a pain in the [censored]. Bruce Pagnoni , E-mail [protected]@yahoo.com [protected] phone . Good Day.

I have had a unit here for over a year and am disabled. I require a service dog with me and have his papers on me at all times.

Friday the 26th of August, I went to my storage unit trying to down-size my things. My fiance and I entered my building and started checking in. Someone said something over the loud-speaker but I did not understand. We went on to the second floor to where my unit is located. As we are working, a man comes to us and says we cannot have the dog with me. I let him know that the dog is a service animal. The guy said it didn't matter and we had to comply. I know my rights to have my service animal so I refused. The man left.

Soon the manager came, named Devonta Jones. He wanted us to leave saying I couldn't have my service animal with me. I tried to explain to him that

medically my dog needed to be with me and that I was prone to seizures. The man then started accusing me of not even owning the locker, insisting I show ID, which I did. He started going on about how he would get us evicted. He threatened both me and my fiance. I got so stressed out I seized. My fiance asked the manger to call an ambulance for me. The man refused and left us there.

He came back some time later, letting us know that he did call an ambulance as cell service is spotty in the building. There was no apology.

The paramedics took me took me to Kaiser to be treated.

Now I am scared to go back to my unit.

I thought District Managers were there to help customers! I have had such a bad experience, I am in tears! I have been a Public Storage customer for years. I have never been late with a payment. I have six units throughout the Bronx. The manager, Genice at the 367 Southern Blvd location in the Bronx, has been very nasty to me on multiple ocassions and verbally abusive to my elderly parents. Whenever I have expressed concern over this, I have had my lease threatened. I was given a flatbed with a faulty wheel one afternoon at the 367 Southern Blvd location in the Bronx and went to the office to ask for a new one. I expressed that my mom is crippled and it could cause her to fall. Genice refused to give me another cart as a courtesy. I finally called the district manager, Sam, and left a message. They will not offer us any of the senior accommodations and are very disrespectful. Sam called me back and did not address the issues, including zero climate control, even though we are paying for it, which causes my parents to be there at a stuffy, fuming unit in 95 degree weather; Instead, Sam said he wants us to VACATE ALL our units at every Public Storage location by August 31 2022, claiming lease violations we were never warned about and have not committed. Sam even visited one of my units one day in June 2022, had no complaints, smiled and said to call him if we had any problems.

This is direct retaliation for my complaint and it is ageism. I have never heard of a location not having a problem with your tenancy for years and being subject to such vicious retaliation, because you finally found a voice to say something about the wrongs going on there. Sam says how we manage to move so many belongings out is our concern, not his. I am a single woman with 2 elderly parents. Who ever heard of having to vacate all your units at the end of the month only two days after complaining that the site ISN'T SAFE OR CONSIDERATE TO THE ELDERLY? I work full time, and I haven't done a thing wrong. I only requested a different flatbed for safety issues when there were plenty more outside. I have had Genice regularly threaten my lease when I have asked for a minimal amount of courtesy. That is extortion. I don't know what I am going to do. I am in emotional turmoil, over a place that was just supposed to help me store my belongings. My whole family has units with Public Storage, including each of my elderly parents and all our units are in jeopardy at their whim. When I asked Sam which units I had to vacate, asked him to give me the account numbers, unit numbers, specific reasons why they were doing this to me, Sam said "You know which units you have and refused to provide any further input, then hung up on me."

on 7/31/2022 at 2:41 pm, I got a storage unit on 1048 East Seminary Drive. The unit was c099 but the next morning I came to the office to cancel at 9 a.m and was told my payment would return to my account by noon . I have talked to several reps over the last seven days and still no refund. the account was for Margaret miller at [protected] acct.# [protected] address 1418 Elmwood Ave Fort Worth tx 76104 the payment was 93.50

I went on line in April to rent a storage locker. They had an internet special which was $20 per month cheaper than a walk up rate. I took the special. When I arrived at the Public Storage site, their computer had no record of the in line reservation. I had a rented truck and absent of movers, so I had no choice but to pay the walk up price. Four months later they changed the rate by 16%. Now I am paying $40 month more than that internet rate. FYI they still advertise the same internet rate. I feel stuck for now. They can rase their rates at will. Who knows what their rates will be in four more months. They count on it being different for you to move the stuff again. It would take over a year to recapture the cost of moving again.

They take advantage of you because they can.

My locks were changed 2× s in 1 year,2022 july19 i went to take some items out and they were gone.nina the manager who had the locks changed explain that i could pick up new keys the next day.ive called her since july 19, and received no answer.mom passed 3 25 2021 items she gave me and i would like them back.this storage is an inside storage.all i want is my things back or to be compensated bill due aug 1 st

In Jan2022, I informed Public Storage(PS) that the unit which I was renting at the Alsip, IL location was not accessible-the unit door was broken and unable to be opened. The property manager asked to me leave the key to my lock with PS, so that maintenance could take a look at the issue and repair the door. I have contacted PS from Jan-Jun2022 about whether or not the door has been fixed and have not received any response. Public Storage customer service, legal dept and and the corporate office has been giving me the runaround for several months, has not responded to my inquiries and still has not fixed the door to my unit.

I have paid PS the Jan-June rent payment totaling $960.60 - but have not been able to access the unit. I am requesting a full refund for the amount paid from Jan - June2022 and access to my storage unit.

As of July 1st - I informed PS that I will not be making any more payments until this issue is resolved.

As of today, PS is threatening to place a lien on the property, has assessed late fees and is threatening to auction off the contents of the unit, until the July payment is received.

I am extremely angry.

It has been at least 2 months since I have complained about my door overhang — it is broken and does not stay up. I have been given the run-around by not only the site office staff but also the district manager. The district manager Rob has told me over and over and over that he would get the vendor to fix the door. Well here it is — I am leaving on vacation in 2 weeks — and will not be around. The office staff had offered me another unit. Well, I am 65 and would have to hire movers — I cannot move things myself. Is Public Storage going to pay for movers? At this point, I honestly think you should. I AM TIRED OF WAITING. When I first rented the unit — about 2 years ago, I let the staff know and even then was told it would get fixed. I let it go but the door got worse and as your rental payment increased exorbitantly high, I finally decided that enough was enough! I will end this complaint by saying this — I am 5'2" and the door is getting worse and worse. Should it happen that the door hits me in the head, you can count on me filing a lawsuit. I work in a lawfirm which is one of the bigggest in San Diego — extremely excellent litigators. I ask that you kindly address this issue IMMEDIATELY. My contact information has been given.

I will save a copy of this email for documentation purposes.

Sara Manchego

858.833.8377

I came in to the office and paid $350.00 on my storage account on June 13th around 5:15 pm , I paid cash to the lady in the office and now after getting a message saying I still havnt paid my payment this month and I have lost access to my unit , so I get on my account and notice my payment shown is only 35.00 , I paid 350.00 not 35.00 can someone please check into getting this error fixed please and thankyou ...also the gate will not let me in before 8am or after 5pm , she said I'm restricted because I leave after hours to many time ... I have only left late 1 time because I had vehicle issues and that's the only time I would like my account to go to the same hours everyone else has ( what I pay for ) please

I've been a customer of public storage from Nov. 2021, here at 4330 Cypress Creek, Houston TS. 77068. We moved from unit: 1125 to unit: 2517. on July 2 noon time. The attendant on site, stated that I shouldn't be charged for the entire month, seeing that we only changed from one unit to another. This action has given me the thought to cancel all services. Why am I being charged for unit 1125...$186.00 for a day and a half, seeing that I only changed from one unit to another unit...

thanks in advance

On 08/30/2019 I rented a storage unit size is a 10x10, I rented the unit on a promotion sale at a reduced price the total I had to pay was 78.81 and I moved in on that date. I think it was 1/2 off frist month rent. On 11/2019 the base payment was 49.00. On 02/2020 it went up to 60.00 and I paid that amount til 01/2021 On 02/2021 the rent was increased to 69.00 I paid that amount to 01/2022. On 02/2022 they increased it again from 69.00 to 92.00 from 02/2022 to 07/2022. Starting 08/2022 I was told that my payment will increse to 122.00 a month. My renting price has went up but the storage is still the same size. If I knew that my renting price would increase every year or every 6 month than it should had been in the contract that I signed

, because I would not signed it. What was the increase for it couldn't be for more space, the price is increasing but the unit is still the same size so what was the reason for the increase. this is over charging your customersI'm not understanding this increase 49.00 to 60.00 it went up 11.00, from 60.00 to 69.00 went up 9.00, from 69.00 to 92.00 went up 23.00, from 92.00 to 122.00 injust 6 months it went up 30.00. Thats not reasnable charge. I know since the COVID pandemic its been hard on everybody, including business,