Public Storage
Reviews and Complaints

I have been a customer for two years. I have been charge late fees three time and the York Rd facility needs to be upgraded. It is not climate controlled like new storage facilities.

I am currently renting three storage because my house was damaged during the bad weathe.. I pay 1400 monthly now because they went up on their rent not giving enough notice so you can move your stuff and they go high was paying 844 for two units now paying 1100 and the other was paying 311 now paying 374 just had to get this unit may 7th now June it's changed it should at least be a 60 daynitice but then if they do that people will definitely find other reasonable storages

If there is anybody that is willing to sign a class action lawsuit petition please email me at [protected]@gmail.com. Turbo tax overcharged and people won that class action lawsuit.. it migh tt be there policies but it is not the law. Already sent the same law firm to investigate public storage.

Over $5.26.

Lisa over at the Lazy Lane location in Tampa Fl has the absolute worst manners.

I told her that another manager of the store told me to just pay the $5.26 on the next bill date as I didn’t want to break another $100 bill.

Lisa comes off extremely rude and has zero people skills. I told her we were told this and she starts talking extremely loud as to talk over me stating she was going to lock up my unit, I would have no access, and she’s auction my unit off.

Um. Are you kidding me?

This is how public storage trains their employees?

To bullying? I felt like that was a strong arm move.

Over $5.26? I don’t know how this is allowed or looked past…. She’s the kind of person who’s going to get herself hurt by someone who doesn’t tolerate that level of disrespect and bullying. I can not believe public storage allows this. And I will be canceling my $250/m unit and taking my crap elsewhere if this female is allowed to continue to treat and bully people.

I was in need of a storage unit in the city of Long Beach, but I currently am not living there. I went online and did an online rental of what was described as a one bedroom size unit per unite size guide. Upon arrival with items it was found to be too small, since I am not physically at this location I was unable to upgrade to a larger unit unless I came to the storage myself per on site "manager". This has become an issue because as stated above I am several miles away and even after given verbal authorization to my brother (whom had a truck load on site ready for move in) I was denied change in storage unit size. Furthermore the staff was not so willing to help trouble shoot the key pad access code, until my brother literally had to beg for help.

These events happened at the public storage in Long Beach on Atlantic blvd close to willow ave.

I sent this message to Dan F., Divisional Vice President at Public Storage on April 28, 2021, and he referred me to Leslie C., who did absolutely nothing, but refer me back to the original staff member I was speaking with, which at the time was Amanda.

Now after less than two years, Public Storage has increased my original rate of $148 to more than $306 for the same unit. A location that for more than a year now has not even had a full-time staff person onsite, so while they are cutting their services, they are continually increasing the costs to the customer.

OVERVIEW - ADVERTISING FRAUD & INCONSISTENT RATE INCREASES:

April 28, 2021, Message

I could use your assistance if possible. I share my organizational information and our location in Dallas. When COVID hit last year, we had just applied for a major operating grant, which was retracted. Rather than leave the organization, I continued to support our clients unpaid, because this was our first operating grant, I was not eligible for unemployment and the organization could not apply for PPP.

This situation has also created a personal struggle. Just as we were entering the Sheltering in Place Order my family-owned residence was sold from up under me, and I had to move into a transitional living situation and put all my belongings in storage. I selected one of your facilities in Lewisville offering a promotional rate of $148 monthly.

Last November, I was hospitalized and missed a payment. When I followed up, to get back on track, I learned my rent had been increased almost 20%. I contacted your manager Amanda and explained my situation; and although she removed the late fees, the increase remained. I am not asking for a free ride or discount; we are all struggling. I am asking for some fairness. I would have never leased with your facility, if I knew the rent would increase in 6 months. I asked your staff about the promotional rate, and He said, I should be good for a year. Amanda claims it is a Public Storage policy to increase the rents after only six month and this was never shared. If I were paying the rent I agreed to, I would have an additional $330 to cover this month and most of next month.

We were just about to receive a 3-year operating grant, which would include a stipend for me. My request was that you please honor the original rent rate of $148 for a total of $168 monthly and set my storage account right.

As I explained to Amanda, I was borrowed out, and I would not have the funds by the end of the month and I didn’t, so I incurred additional late fees and my unit was scheduled to be sold. Through this whole ordeal during COVID I tried to uphold my end of this agreement even when my rent, which I believe was unfairly increased.

During this period I was simply overwhelmed with grant writing and running our programs to support the hundreds of business owners seeking assistance. I suggested he check our LinkedIn profile; we were truly making a difference in the small business community. I was so busy no one would have ever known the pressure I was under in my personal life. I needed to stay focused and simply couldn’t take on any more personal issues when we are so close to getting on track. I asked that he please help or share any additional options.

Dan F., Divisional Vice President at Public Storage responded - Please reach out to Leslie C. who is the person that can assist you with your request. Her email is ?.

I contacted Leslie and she did nothing, but direct me back to Amanda who said the same thing as before. Now as noted my account has more late fees and my belonging are scheduled for sale. I finally secure the rent, and Amanda told me they will take care of the fees; but of course they didn’t, and I saddled with another $57 fee that eventually had to come out of my pocket.

Now without any advance notice I enter my account to pay my bill today, May 4, and my monthly payment has gone from $220 a month to $306, an $86 increase without notice.

In my experience, Public Storage draws individuals to their facilities with special rates that they do not intend to honor for any extended period of time, but they don’t tell you this; instead, their staff tells you no worries, you’ll be good for at least a year- NOTHING BUT LIES. They work to increase your rate every six months. Since becoming their customer I have experienced 3 increases to now my rent is more than double my original rate of $148. For the size of my unit, moving to another locations will be like moving all over again with a cost of more than $800, so they have people locked into a catch 20 situation, where you are damned if you move, and damned if you stay with undue expenditures.

Public Storage should be charged with fraudulent advertising, and price gauging in a difficult economy. In a recent article it was noted that the self-storage industry is experiencing a surge in revenues, so they are not hurting for money, it’s just pure greed.

There should be some limits how much public storage can increase the rent, and advance notice should be required a minimum of 60/90 days, so people will have the opportunity to at least try and make more affordable arrangements.

The Public Storage staff member I spoke with outright lied about the promotional rate to get the unit rented, and now I am struck with an unethical provider that will charge whatever without any concern to the current economy and/or impact on their customers. Believe me when I tell you, if you have other options, use them. Public Storage is not fair or ethical company, and they will overcharge you, sell your belongings, and not think twice about it. In fact, they cut the lock on my unit for no reason because there was already space for them to add a second lock. I believe these people go through your belonging during tough times, and are prepared to take your things, when you can’t pay their outrageous rates. Find another provider, I have left messages for the new District Manager Jessica to no avail, and I am certain to get another $306 bill at the end of the month. This is why we have to have government oversight because providers, with do and charge whatever to customers if there are no rules and regulations to make them do business with some level of integrity . It’s such a shame!

I moved into this storage in which when I moved in, I was told by the lady their that the 2 holes that are in the unit will be fixed. Apparently when I moved in the storage the 2 holes in the wall is still their. When I make my payment of $204, the first thing I asked have the 2 holes in the wall been fixed. She constantly tells me NO, but she has been making someone aware of the situation. Until this date being 5/09/2022 this problem has not been fixed and today she stated that "we have 22 properties and one maintenance guy." This is not my problem. If you are told that something will be fix before you moved in, then this should of been fix.

I have had a unit for almost 2 years. I’m on disability income. I was informed that should the rental increase I would be notified at least 3 months in advance and that it would not be a drastic increase- but an increment like $5-10 and it isn’t a month to month occurrence. In March my payment was $54 and I paid for April in March. Apparently they sent notification of a rate increase which I did not see as it went to spam on March 30. This was their ‘30 day notice’. I have had this unit for almost 2 years and never been late on payment. In May I went to make my payment and it said the payment due was $186. Who increases a unit to this extreme? I contacted the office and they said they had a right to charge fair market value. Um to a new client- u don’t do this to someone that has been loyally paying and needs ample time (90 days as agreed) to make alternate arrangements. This is an unfair business practice and unethical. It is also taking advantage of a vulnerable adult on disability as well.

I rented a storage unit sight unseen online. When I got to the unit the office was closing so I just went inside to purchase a lock and left.

This was a Saturday. Sunday I never went to the unit. Monday I went to inspect the unit there was a large rodent hole in the wall. The office was closed. I immediately let the office know the following Tuesday. By Tuesday evening I had closed my account and asked for a refund!. Guess what they said "if I would have told them within 24hrs I could have gotten my money back but since I let those few days go by (which is not my fault) They have the right to keep my money" Now I'm out $143.00, no where to store my children's things, no where to live and we are Assed out! I spoke with several people one said sure we will be happy to refund they sent back $6.50,one said I'll have to send it in, it may take 24 to 48hrs, & the last said sorry mam but we will be keeping your money and will not give you anything Have a good day.

Terrible service! If the unit was acceptable none of this would have happened. How is that my fault? This world has turned so dam cruel all it takes is one thing to push a person to the edge and PUBLIC STORAGE you WIN!

I am a returning customer in which I was overcharged and have been harassed by other customers and individuals that do not own the storage unit but have access; One of the employees admitted to theft in which she took income from my debit card; She is still an active employee at this location; I also noticed that although this is a suburb outside of the DFW area; theft is high; I have been harassed by multiple individuals and I am not paying for other storage units for other individuals; I also noticed that items in my storage unit were missing and that the storage unit was too loose and it seemed as if force entry took place; It has not been worth the ROI. In short, I have been verbal abused at this location and I am seeking a resolution as to how unauthorized individuals have access at this location.

In the month of December I paid to bring my storage unit current in the amount of $272.94. However, I was unable to get into unit as onsite personnel unable to get the lock out as it busted within it. I personally went to Harbor Freight store to acquire the tools he required as the manager who is offsite exclaimed she wasn't coming in as she was already home. He was informed of this four hours later when she called back and stated she would be out the following morning. After a 3.5 hour bus ride from Missouri City, TX to be there when they opened, she exclaimed she was on the way. She finally showed up at 530PM after I called corporate. Immediately I called corporate as I unable to conduct other business for two days and informed them I am looking some free months rent for the inconvenience and money lost by me for not able to work those two days. Last month I called to follow up and they exclaimed the report wasn't filed. She would file it and someone would contact me within 72 hours. Needless to say that hasn't happened either and my storage is up for auction next week pending their response

I moved out of a storage Unit A108 at 925 Route 70 Brick NJ in December,2021. I keep getting bills and phone calls on the unit and I always provided the move out information. Today I spoke with the property manger and he said he would take care of the issue.

He send me a move out bill for 02/02/2022 for 227.30.

My move out receipt number is

Your move-out receipt for space # A108

Thanks for storing with us.

Your account is current and there is no payment due. Please note your account is subject to additional fees that may be applied upon full inspection of your space vacated on 12/30/2021. account is [protected]

Thank you in advance for your help.